True Maple Moving

I will begin with stating that my spouse and I count ourselves blessed. We did get our items and nothing has been broken. It was apparent that little care has been given to boxes nor any furniture and you will find important scuffs and scratches around custom-made parts of furniture. After studying about those moving businesses, the scuffs are my fault for never wrap absolutely each and every surface and allowing the movers wrap/pack the bigger bits. I have learned my lesson. I firmly think the reason why nothing came broken is because I have read the horror stories about moving companies and also anything else that was remotely breakable or valuable I’ve wrapped the totally crap from.

The reason for two stars.

We immediately obtained a quotation into our email in Emily King. She had been helpful on the telephone once we called. She was prompt and pleasant. We reserved our own time , paid our deposit. All appeared set. Then silence. I needed to confirm our pick-up, and abruptly the ever-helpful”Emily” was no where available. Finally got somebody else from Authentic Maple on the telephone and they explained that Emily no longer works there. Hmmm. Convenient. (*I filed to get a new quote lately with Authentic Maple and obtained a grasp of”Emily” back again. Put #1).

Movers in Vancouver arrived to pick our stuff up. 4 hours late. They have been respectful enough nevertheless charged us $300 for”packaging charges” along with matress covers. This was unfortunate because we’d asked very detailed questions about Emily regarding the packaging procedure, what had been contained, what wasn’t. She specifically said that mattress covers and packaging of all furniture has been included. Apparently not. The Vancouver movers wanted money. This is our second bad omen. It had been 10 PM in the night and they’d all of our things onto the vehicle. We had no option but to cover it.

Our shipping date has been pushed back with a week on three distinct occasions. Quite inconvenient. When we had call to inquire, the folks on the telephone frequently slowed the tone of their dialogue almost immediately and were quite aggressive and aggressive. All we were doing was phoning to get an upgrade as our substance had been already three months beyond the original shipping date. At one stage they cried back that they were not likely to provide our items Quebec anymore which we can come pick it up out of them at Mississauga.

Now, we obtained a statement for 2.5 times our preferred price. I do realize that our final weight was likely more than we initially believed and have been quoted on, but there’s not any way you are likely to have a legit way-bill from these types of individuals to show the weight that they’re charging you to get. When we requested to pay our invoice when they came together with all our belongings, again the crying began.

We predicted OPP plus they should have contacted the firm on the own behalf without mentioning us since the following day Authentic Maple contacts us and the tone was all of a sudden fine and they told us that they”discovered” a slot to deliver us our things in two days. While pleased to be receiving our shipping, that has been wildly suitable time. This worker was fine. We requested again to validate the fees on delivery as we’d been suddenly charged cash upon pickup. We describe in terrific detail our flat, the amount of stairs, the roads…. We were advised that there was zero prospect of being charged extra fees upon shipping. Again, another lie.

Legislation arrive. One of these pees on our drive. Thanks.

And right on cue, an additional $450 fee for those staircase after we’d especially explained all of this to Authentic Maple only two days before. They again wanted money and were quite clearly angry when I said I’d only pay by certified check. We stuck to our guns and paid by check.

After we called Authentic Maple to inquire about these extra fees, again their tone escalated far too fast. We explained what we’d been told before by the gentleman who was being useful, said him by name and if we requested to talk with him, he said no longer works there anymore. Convenient.

Our products were basically being held hostage and paid off the cash.

Additionally, Authentic Maple additional the packing charges in the time of pickup onto our invoice even after we’d sent them evidence of payment which we had previously paid this. They weren’t pleased when we stated that we would be deducting that from our complete.

Basically, what we discovered through this procedure is that each and every area of the series is contracted individually. The end result is the fact that it’s way too simple to do a lousy job, and then blame a different region of the series and shirk your responsibility.

Courses: Get everything in writing. Expect to pay double (at best). Do not pay anything in cash. Set a GPS tracker at a few of our boxes to ensure you a least know where your material is. Bubble wrap, bubble wrap again, put breakables into a box and then suspend box into a separate box with cushioning because each box is going to soon be thrown around like a soccer match.

I filed for an Internet quote with authentic pine moving plus they seem to have only handed it about Toronto I’ve now received seven calls from other businesses which I didn’t even submit

Complete rip off. Hidden costs. Wood and glass furniture just covered if paying hefty fee each piece of furniture. They then refused to unload truck in the new place unless another massive deposit was created. Three guys took their sweet time so the price was far beyond initial quotation. Called office mid-day to whine and there was absolutely no bargaining. Told cover or reduce your own truck load of things.

Authentic Maple Moving is a company with no authenticity, they’re liars, fraudsters, as well as burglars. Worst company ever

I wish I’d paid attention to the previous reviews before I made a decision to use this firm.

My items were gathered in Toronto on Feb 7th and I had been advised by Emily delivery could be 10 – 14 days.

I arrived in Vancouver on Feb 18th and also had a scheduled delivery with Authentic walnut on this season. I phoned them as nobody from their firm had achieved to validate delivery period. They allow me to understand that my things were postponed another 7- 10 days.

I was literally stuck in Vancouver with no bed, couch, pots/pans, cutlery,clothing etc..

Long story short – my things didn’t arrive until March 19th. More than 1 month late.

I needed to re – buy a lot of things simply to survive that completely defeated the purpose of having a moving business. Additionally, it left me out of pocket.

The company don’t give 1 crap about you when they have your cash. Steve who’s the dispatch supervisor isn’t anything short of a scumbag. He awakened the phone and hung up when I called to get an upgrade. Again I had read this in prior reviews and should have paid attention.

I don’t write negative reviews but this time I think that this has to be noticed before anybody makes the error of working with this company again. Pay a little additional cash and employ a reliable moving company.

They’ve no respect for customer support in this provider. I had been a rather small moving occupation and they had no respect for when I’d receive my possessions. They will not deliver your items until after you’ve paid and they then said I would not get my items for two more months due to the dimensions of my transfer and my place. They’re more affordable than ordinary but not really worth the savings to the strain.

Terrible terrible terrible. Be ready for them to knock your about as soon as they receive your deposit. For a business to make the most of people when they’re counting gin them in disgusting. Do not be deceived by the useful sweet Emily, as soon as they receive your deposit all changes. JUST DON’T DO IT!!!

This is a totally disgusting firm! If zero stars was an alternative, you bet I’d select it. I recently transferred from Halifax to Calgary with Authentic Maple. Their stipulations effectively say they’re not in any way responsible for any of your products. They don’t discuss their binding contract and terms and conditions until they have your great in their ownership – by that time it had been too late to do anything. They were already late on their pickup, leading to me having to postpone my movement. They create zero effort to safeguard some of your furniture – despite assurances that they would. They have been super responsive till they have your organization, and then they totally ignore you. As soon as I registered a claim for the harm done to my merchandise – together with clear signs that my products were manhandled -they said that the harm was under my deductible and in accordance with their terms and requirements they’re not responsible. There was not even an apology or acknowledgement of the $100s of damage they had caused. I’ll do everything in my power to Make Certain That nobody I know is ever taken advantage of with this business – It’s absolutely offender

I’m quite delighted with the service obtained. The movers were aware of my possessions when loading and offloading. Emily was a fantastic contact man and communicator. I would use their services again.

I moved out from Calgary into Mississauga. I was quite worried booking a business. I didn’t really know what to anticipate. Everybody I talked with cautioned me to be more mindful. It did not make it simple choosing a plumber. I moved with my gut. Emily was excellent. I felt as though when her client service was that good the remainder would be too. I had been perfect. They were amazing. Thanks to everybody

Amazing support. Emily was insightful and fast. The movers were organized and careful. I said I’d review them when my transfer went well. It’d so I kept my promise.

It’s been 6 weeks since we made the mistake of moving with Authentic Maple moving for our transfer in Nova Scotia to Alberta and we haven’t had any settlement to the dreadful service that they provided.

Our things were overdue, the team were incredibly unprofessional and also the vast majority of our possessions and furniture were damaged in the transfer.

We had all packed in bags and bubble wrap and it’s very evident matters were thrown around with attention. Expensive furniture has been composed on with black sharpies, classic items covered right in duct tape, anything using a corner on it had been smashed. A bookshelf needed a fist sized hole through it and the shirts of everything was scraped.

I am composing this reminder since I’ve lately unpacked my Christmas decorations and they’re all crushed, everything has to be replaced. Many of these were of sentimental value and again were clearly marked and packaged correctly. Even big metallic bits were totally warped and bent, which renders me the belief the bags etc were thrown haphazardly.

The business was contacted repeatedly for reimbursement and they’re immediately unreachable as soon as you pay.

Please do not make the identical mistake we made with employing this business as they’re slightly less costly. We paid considerably more replacing our broken things than we’d have only paying a respectable business.

As stated in the comments below: that firm has a very long history of supplying sub-standard moving solutions and as soon as they have numerous complaints against them, they start under a new name. Look up them Better Business Bureau.

If you enjoy insufficient communication, broken possessions, exceptionally impolite personnel and last minute hidden expenses, use authentic walnut moving!
I transferred from Alberta to Ontario. After I was getting my quotation they were the nicest folks, the moment I consented to go together and signed the dotted line, they turned to jerks who didnt care in any way. I had been told I’d receive 24 hrs note of pickup time and that I needed to call them make it had been the evening before pickup and I had not heard from them , only to learn that they were going to be overdue a day… possibly call me and inform me that? Afterward anytime I called to check in my delivery they had been rude, wouldnt allow me to talk, and had no replies, plenty of” I dunno” and” I dont know what to tell ya” then when they eventually came ( again I needed to telephone them to check in since they didnt allow me to note ) the movers themselves were really very rude. They couldnt find parking near my construction so that they charged me an additional $100 and then because it did not have an elevator that they charged me another $100 for a single flight of stairs. Now I’d already paid over $1,600 for my tiny one bedroom flat of things. Then when they started the truck along with my stuff, what was thrown in. Boxes in their sides, my TV was standing on ONE of those corners. Not setting flat. Not sitting up straight. Thrown to the truck just like nothing. When they transferred it in, I noticed among those legs had been broken off, I said it to the Agency and he said” oh, that is not our fault” I inquired how could that possibly not be your fault? This was smothered at $50 of bubble wrap, so you’d literally have to throw this so as to split this, and he simply shrugged at me and walked from the space. Subsequently unpacking my things later that day I find that the heavy duty plastic container which had my dishes inside, layers and layers of bubble wrap and that which also wrapped separately, container and a number of dishes were broken. It was even marked” Dishes, breakable” and it seemed like it was again, just thrown about. The truck had no organization. They things as far as they can to get as much cash as they could and nothing else is treated with caution. The business completely ruined my shifting experince. Whenever they left I simply sat in my flat and cried. Between the way too rude they were and understanding that they arent going to do anything about the broken things along with the additional $230 that I didnt charge for, I was at my limit. Do not have your move wind up like mine. Do not use authentic maple moving.

I HAD THE WORST EXPERIENCE OF MY LIFE WITH THIS COMPANY, WE MOVED FROM ONTARIO TO CALGARY. DO NOT GO FOR IT, MY HUSBAND ACTUALLY READ THE REVIEWS BUT HE GAVE THEM BENEFIT OF THE DOUBT. BIGGEST MISTAKE. OUR ITEMS WERE SUPPOSED TO BE DELIVERED ON OCT 1ST BUT THEY NEVER SHOWED UP, WE CALLED AND THEY JUST DID NOT CARE, THEY WERE SO RUDE AND DISRESPECTFUL. THEY POSTPONED DELIVERY DATE TO OCT 5TH AND THEY STILL DID NOT SHOW UP. EVERY TIME WE TRIED CALLING THEM IT WAS ALMOST AS IF THEY WERE READY TO FIGHT FOR NO REASON, THEY TALKED OVER US AND MADE US SOUND LIKE FOOLS. AT SOME POINT THEY TOLD US TO GO AND GET OUR STUFF AT THE STORAGE IN EDMONTON AS THEY WERE HAVING ISSUES WITH STORAGE (3RD PARTY) WE HAD TO RENT UHAUL AND TO GET OUR STUFF! MORE UNNECESSARY EXPENSES.THE STORAGE PEOPLE DID NOT WANT TO RELEASE OUR ITEMS AS TRUE MAPLE OWED THEM A BALANCE AND WE HAD TO GET THE POLICE INVOLVED. TRUE MAPLE TOLD US TO CALL THE POLICE. IT WAS THEIR FAULT IN THE FIRST PLACE NOT TO SETTLE THE BALANCE WITH THE STORAGE FACILITY. WE SPEND A WHOLE WEEK WITHOUT A SLEEPING ON THE FLOOR! IT HAS BEEN SO STRESSFUL TO WORK WITH THIS GUYS. PLEASE STAY AWAY. They’re A SCAM AND THEY CHANGE NAMES All of the TIME WHEN THEY GET BAD REVIEWS. Here are a few of the titles that they use, Provincial Moves, Nexus Express,Canadian dependable,Van lines, Trans nationwide. DO YOURSELF A FAVOR AND STAY AWAY. THEY DON’T EVEN HAVE AN ADDRESS. BE CAREFUL

I’d love to have this chance to thank you guys.it was my first time working with a moving firm and it had been worth every cent. Particular thanks to Emily and also the moving team, you all were great to use.

I recently used Authentic Maple Moving for my own transfer and had several problems that I’m still working to solve 8 weeks afterwards.

We were billed for things being packaged and if asked what had been packaged they could not even reply because they didn’t understand and nothing was packaged with their movers.

The shipping was 2 weeks later then the original date given to us.

After getting our things we noticed that there were many things damaged such as boxes and furniture which were crushed because of them piling heavier items along with lighter ones.

Upon launching all of our boxes we observed we were also missing things.

We left a claim with the firm to the damaged and lost items and have been advised it would be solved within 2-8 weeks. And also have heard nothing and once we phone to get it solved the reception is quite rude and dumb on the telephone.

We paid an obscene quantity of cash to get our products professionally delivered and managed and also our things have been treated with zero esteem and we continue to be treated without esteem by the business.

I was really disappointed with my movement with this organization and with the behavior of men and women in their workplaces. As a retired military officer I’m well acquainted with shifting protocols. I had been told the movement would take around 2 – 3 months and that I planned so. When I had been in the midst of driving to my new home I had been told I had to be there on Tuesday (roughly a week sooner than anticipated ) and once I told them I couldn’t make it before Thu my F&E were sent much later. My difficulty with all of this was insufficient communication and once I I complained that the person was rude and haughty. I was also told that the firm failed to utilize builders and both my load and offload were finished with what seemed to be day employees. We had a range of things damaged and it had been completely attributed to the way it was packed. Without doubt this was the priciest and most badly implemented move I’ve ever experienced.

I will estimate their worker right here”1 in 6 motions extends poorly such as this.” Emily was useful setting up the facts and carrying my deposit but was curable later and quite slow to react giving a number of explanations each moment. Needed to phone their employees/dispatch myself to arrange for shipping. I was told my items will be sent three occasions by their worker Michael and if the date moves they do not have courtesy to let you know, but they will utilize many excuses and blame other people each moment. Not worth the stress and time I strongly advise finding another corporation.

I wouldn’t ever sugest to anybody to reserve with business. I needed to move my family things from saskatoon into ontario they billed me alots for 2 bedrooms that they didnot come daily when they perpetrated they didnot reveal me whatever how they quantify my all things only shown me bill after they then delivered my all things after 17days after rather og 10 days I dropped my lapticle workout machine that I didnot recieve along with my things. .when I phone them they speak to me quite rudely. . Im really quite disappointed.

Following the encounter I had with this business, I was planning to write a lengthy and mad review. However, instead I will only strongly stress that no one use this provider ever. Please just do not. They ought to be shut down. I really don’t get how they are still running. I am sure every favorable review of these is composed by them. Think the reviews that are negative. I moved from Ontario to Saskatchewan. I really do have my possessions, but might have been better off forcing them myself at a uhaul.

– Be conscious of this disgusting and unprofessional business which goes by numerous titles Provincial Movers, Authentic Maple Transferring, Transnational Transferring Systems, along with Nexus Express Movers; most of that have F evaluation in Better Business Bureau and are under exactly the identical proprietor Riza Yalcin.
– Booked my transfer two weeks beforehand and frequently assessed and known about my booking. A day before they were scheduled to pick up my things, I had been anticipating a phone from them but didn’t get one. So, I gave them a call and they inform me that there’s”No reservation and also that they did not get my security deposit”. I advised them that I’ve evidence of this trade and could send it to their own accounting department whilst on the telephone together. The representative called me a liar, said that I was harassing him along with other workers, advised me to locate a new business, and shut the telephone in my head.
– I had a flight to catch two weeks following the scheduled pickup time along with also my rent was up. Accordingly, locating a brand new moving business that will have the ability to carry my things punctually has been IMPOSSIBLE! As soon as they saw the safety deposit verification, they stated that they would pick up my things (but clearly LATE!) . This costed me A LOT! As I needed to organize UBox delivery and get movers to place my things into Uboxes, had been fined from the condominium I had been staying at for using a UBox on assumption and billed for the fall off (I needed to catch my trip ).
– They did not send me a invoice when they picked up the things and did not give me a shipping period.
– I had been sent a bill 5 mins prior to the shipping truck arrived and was anticipated to cover. I had been billed a speed which was NOT agreed to and the bill needed a burden which has been OUTRAGEOUS (previously ) to that which they transferred.
– I asked to get a re-weigh plus they denied. I asked to get a copy of the scale bill and they denied. They said I needed to cover in complete. After I paid off, they delivered a replica of a classic scale statement.
– They sent my things 2 weeks late, charged me for unnecessary items, made me cover THEIR STUPID MISTAKES, also therefore were exceptionally challenging to manage.

In Conclusion, AVOID THESE CROOKS!

Booked transfer 1 month beforehand for July 24th. The afternoon before the movement received email reminding us that the movement was the following moment. Later that exact same day – about noon – that I was called and advised that our move for another day had to be postponed for a day. I expressed that this was really inconvenient as my spouse and I had both booked away the afternoon from work. When my wife telephoned the business back they had been incredibly rude and unprofessional for her. We cancelled their solutions and found a much better firm. It had been really stressful finding a brand new moving company in the last minute but it was worthwhile as we understood that we couldn’t trust this corporation. The only real positive in the entire encounter is that they did refund our deposit.

I don’t have any doubt that the the positive testimonials on this business are composed by these. This business was advised to transfer me on August 14th out of 1 home to another in precisely the identical city. I paid off the $200 deposit and required my own furniture aside in prep. I needed to phone the day before to learn which time, since they didn’t reach me out. I had been advised between 2 and 4 pm. The day of the transfer, I named the business at 4pm, because I didn’t hear anything before then. I had been told that the time was changed into 6-7pm. As soon as I voiced frustration, they said that these things occur and there’s nothing they could do. I received a call in the inspector around 6, stating that the time needs to be transferred into 7:30-8:00pm. The Agency said that the three guys can help us proceed, rather than two, to compensate for the time difference. At 8:00 pm I got a text message stating that my movement was cancelled. When attempting to call the plumber, he didn’t reply and then switched off his phone. Last minute cancellation was quite unprofessional, stress provoking and caused us to need to discover somewhere to stay at evening. The firm did reimburse me my money, but I wouldn’t suggest working for this business, dependent on how unprofessional they had been.

I wouldn’t ever move together and ask people NOT to employ this business!!!! Our bag was more than a month late than guaranteed! Managers never speak with you over telephone and one gentleman really requested to pay whole money so that they can discharge the bag sooner!!! The total quantity of psychological harassment they did I want karma bites them back really awful!!!!
Emily is pleasant to speak but has absolutely No Clue What’s happening

I’m giving one star since I’ve to according to the site

I had the worst experience for this moving business. They picked up our belongings in the end of May with the guarantee to maintain Saskatoon at the end of June or the first week of July. With lots of stalling lame explanations, eg. “we gave you a fantastic speed”,”our driver had to depart mid way for a crisis”…I know I was provided a fantastic speed and individuals could get crises, but that wasn’t professional as it was not conveyed to me once I signed up using the business that true walnut is a consolidating firm, that they want”enough dispatch” to attend a specific destination. In addition they apparently relied upon a very few motorists at the cost of waiting clients. I was super frustrated together particularly that I already paid in FULL, before even receiving my things. I never postponed paying them, but somehow they had no difficulty delaying my dispatch. It required me calling many times to find an update about my dispatch status.
I’m not one to compose this kind of extensive review, but I am rather annoyed with the lack of honesty and professionalism I obtained from this business.
I found it suitable that they place Emily at the front, who’s quite nice and welcoming therefore that you feel pressured to join the corporation. But then they do not convey anything to you through email, and mostly you are feeling in the dark concerning the location of the stuff or their in route destination. It is possible, however, get a grasp of the business by phoning, however that way, there’s not any record of these delaying your shipment.
Anyhow, I suppose this business may make more sense to utilize for movers in Ontario because their excursions I’d envision be more frequent. I would never recommend this business to move out of Ontario AT ALL.

* one star since I don’t have another option, it is for Emily I guess.

The only portion of the move that went well was that the truck came at my home to the day it was supposed to, along with the movers place all in the vehicle and left in time. They had been pleasant. As soon as I attempted to learn as soon as the shipment could be sent, it was just another story. While I know that it requires a while to acquire across Canada (from upstate New York to Edmonton), each time that I talked to dispatch I had another story as to where the shipment was, along with the”potential” delivery date. After waiting 5 months, I had been told it had been in Edmonton, but that they had other deliveries to make initial, and so it had been it had been set off a few more days. I asked that they move up my delivery, along with the verbal abuse I received on the telephone was unlike anything I’ve ever experienced. As soon as I asked for this to be placed in storage, then I had been told”that there is not any storage in Edmonton”. How is storage at the contract then? More verbal abuse followed at another phone call. As soon as I took delivery of this cargo, the mover tracked mud all over the rugs. Matters were filthy, and ruined. I did a little more extensive research on this company because this expertise, and also have found that it alters its title and opens beneath a brand new one after it will get a certain number of poor reviews. Just do not hire them. They do not deserve even one star.

200 deposit guarantee nothing, they alter select up time 3 times in a roll and then ask us to get things prepared in two hours. Then if we await the motorist, he did not appear after 3 hours. We called and they told us that the motorist not to be here and will not arrive then send back our deposit. Their employees who create calls is quite rude. Do not use their support for god sake

I reserved pickup and paid off the $200 deposit. They stated they’d arrive in 4 pm Friday (the firm called and also the movers themselves, that the day of the transfer and verified that they are there at 4 pm for pickup). They never showed up, they never called, and they did not answer the telephone. I needed to locate another firm at a pinch. They stated that they reimbursed the 200 following over 50 frenzied calls. On three different occasions, different workers processed by repay: it has been a week and a half and I still don’t have my cash. They look nice once you speak to them, yet this business is untrue, untrue, and inconsiderate!

Did not appear for constant 4 times. . They simply waste your time and so Emily was considerate enough to select and telephone you before committing her the deposit, however no accessibility for a response on pickup days… Please don’t waste your own time, this firm is a sham, dreadful men and women.

Booked with Emily that we had been advised was the moving planner. Found out she’s a glorified salesperson. Broke them during my husbands work. Were told that they wouldn’t subcontract. Got a call the day prior to the transfer. They could not make it. The truck which showed up the following evening was a subcontractor using a too little truck. In addition they showed up at 1 pm to load a four bedroom, 1 office complete double garage and two shed home. They understood there was still stuff to package. Was promised a double team and packers. 3 guys showed up and they did not even know they were supposed to package. Obviously not all of the materials fit in the vehicle. All day they informed us there was another truck. At 10 pm once the truck was complete we asked where another truck was. They advised us they never stated there was still another truck. They advised my husband a truck could arrive the following morning. We waited patiently for a truck. My husband called. They said it had been on its way at 9 am. It came at 7:30 pm. We were assumed to be outside of the home by noon that afternoon and we advised them that. Eventually they were completed loading at 8:30 pm. Since they attracted a too little truck we needed to find a hotel room, we’re also late signing up papers for our new home so we had been penalized. We were told we’d get our stuff between the 5th and 12 th of July. When it never arrived we called. They laughed at us and informed us we’d get it once we got it. Phoned again. We had been advised the 20th. Never revealed. Then we were informed the 30th. Never revealed. Then was advised Aug 3. Never revealed. It eventually showed on Aug 4. We were billed for a king size mattress cover. They utilized a queen and left half of out the mattress. Was billed for 6 wardrobes. 3 of these weren’t full of hanging clothing but a mixture of stuff. Not one of the boxes that they packaged were tagged. And it’s a mixture of stuff from many distinct rooms. Very impolite movers along with all of the employees. Buyer beware. Plus in addition they have changed their title 3 times already and thus don’t employ a mover from Mississauga Ontario.

Brutal barbarous firm. . .no customer support as soon as they have your possessions. Demanded that the entire price when they picked up our stuff and then would not communicate to allow us understand the standing and eta. Stephen is the most arrogant rude guy I’ve ever addressed. He wouldn’t give us any advice besides,”the driver will call you 24 hrs prior to delivery”. . .not even an overall timeframe. Their fb page informs clients not to call to get a shipping date,”it’ll get there as it gets there”.
When the truck finally came they advised that it was too large to back down our driveway so could cost another $500 for a bigger truck. (The men and women who moved from our home had no difficulty having a moving truck down???) We’d been so stressed out dealing with this outfit that we had been adamant that we wouldn’t give them another dime and simply needed back our furniture, therefore ended up taking our contents in by the road with the support of this very wonderful driver and his helper. This trek was a fantastic increase from the home. Everything was thrown in 1 area and we had been left to take up furniture and down the stairs ourselves.
When the truck left and we began to test things out we understood how carelessly they’d managed our furniture. Everything they’d packed was either broken, torn or badly scraped. . Not 1 piece of furniture has been proven to be in precisely the exact same state as when it had been picked up. Broken dresser mirrors, ripped chairs, scraped timber and divided spindles on tables. ( Humorous but not 1 thing that we packed ourselves was ruined.) We had been advised across the way of many cities in which our contents were being held between the pickup in High River AB and also the last destination of Yarmouth NS. We’ve got reason to think based on remarks from Stephen and his team, that our contents were potentially loaded and unloaded at least 6x between Ab and NS. We’d been so badly and rudely treated that we couldn’t fathom having another go around with Stephen and his completely unprofessional mannerisms that we bit the bullet and decided it wasn’t worth our wellbeing placing in claims for its 1000’s of dollars worth of damage they causedby
I can’t stress enough the entire absence of respect and ignore that this business had for both ourselves and our possessions. I’ve moved a lot of times long distance and never had any difficulties. Please pay the extra and go with a reliable moving company. Allied continues to be my move to mover previously and should have been a no brainer now… live and learn.

Worst experience with movers I’ve ever had. Did a transfer in Winnipeg to GTA end of March. Movers showed up nearly two hours late and then took far longer than they need to have to fill my possessions. They did not utilize floor protection although it’s recorded as included in the expense of the transfer, leading to wet muddy wood flooring. They also did not bring any resources to help me carry apart mattress frames and what not, also recorded as contained in move. I needed to start my boxes searching for my own tools and take everything myself apart. As a consequence of the movement taking way longer than it ought to have I almost missed my flight, did not have enough time to clean the house properly before departing and had to cover to get a trip back again another week to complete. Additionally, the newspaper work/record of possessions wasn’t prepared for me to signal once I left and finally went missing. I was subsequently charged an additional 60$ to the invoice for packaging though I’d completed all of the packaging myself (in all fairness once I asked about this it had been eliminated ). It required quite a few calls to talk with the proprietor Brian about these problems and he would not even give an apology. He even went as far as to accuse me of being insincere. The transfer was supposed to comprise 6 months of free storage however I didn’t expect the company to leave my possessions together that long so ended up unloading ancient and storing them myself before my location was accessible. I had a variety of broken things, very clearly broken during the transfer and again no apologies. I only eventually moved my things from storage the previous week along with my TV is missing. I emailed the company and did not get a reply back.

I will note, the two gentlemen that fell off my possessions were quite pleasant, hard working and did a fantastic job.

Do not waste your money or add more stress to your transfer.

If you despise yourself go for authentic walnut differently pay slightly more and get somebody reliable and from the way they’ll charge you the excess sum, Fundamentally initially they will reveal they’re likely to bill less than rivals as soon as they pick up your belongings from 1 place magically your belongings will probably weigh more and will not be delivered before you cover more. However, the most peculiar thing is that the time delay they stated they’ll take 2-3 months from Canada to US and delivered after 6th week. Throughout 6th week once we phoned them to enquire concerning the things Stephen obtained violent, made entertaining and incredibly unprofessional said I do not care about your dwelling conditions/costs I’ll offset the deal/delivery if you’re going to telephone to enquire on your own stuff. Emily can be a liar. Upon assessing different reviews I noticed that this is their modus operandi they needed to alter company’s name several times in the past because of poor reviews and unprofessional attitude and abusive language and charging more by raising the burden. Reza the man who delivered stuff eventually, confessed this is the way true maple”functions” and that is how Stephen talks as soon as they’ve picked up the substance.

On May 15 I hired this business by email for Moving from Calgary, AB to British Columbia on July 30 and has been extended a pickup time 10:00am. I paid $200 security deposit and got a confirmation. On July 4 I upgraded Emily by email together with my delivery address and yet another telephone number. I ordered the landlord and elevator assembly. On July 30 The truck did not look and when I phoned them around 10:30 am they began searching for my advice and supported it after an hour of waiting. They then gave me an additional time for choosing up my possessions from 7 to 9 pm. From the arrangement with my landlord I must go out before 4 pm. However he let me take this time of going out and was able to move the elevator reservation for all those time too. And again, no truck showed up, no even single telephone call. As soon as I phoned nobody picked up. I never expected to be put up together with all the province-to-province moving. My possessions are still in my landlord’s location and he can simply throw them off. He actually sold this 2-bedroom apartment and also have a responsibility to clean it up and give away to the purchaser, but can’t do it for my possessions.

1) Business isn’t coming about payment procedure or additional expense of masking furniture.

2) After loading initial truckload, movers refused to unload it until we paid exactly what they now estimated the comprehensive job to price, which was twice the quantity of the first quote. Contractors take their time moving and don’t utilize most effective procedures to shorten the time. Why?? Since you pay hourly.

3) Since I refused to pay $20 per thing coated, I needed to sign a waiver which stated I diminished covering. To continue to keep drawers along with other moving components out of opening while they transported the things, the movers put packing tape all around furniture pieces. When we eliminated that tape, it eliminated the final from timber veneer furniture. We now have a lot of furniture pieces ruined with this nasty removed veneer.

4) Once I approached office to whine of item #2, supervisor basically said”tough, that is our policy in order that they cannot unload until you cover that which we estimate.” I explained we have moved several times and it never took that long or that charge to proceed, not even if we transferred 150km away. This movement was two blocks away and we all had lots of help to move the material quicker. Our volunteers were operating quicker compared to the movers. He could not care less, also understood he’d me since they’d half of our things in their truck and weren’t giving it back until I paid.

We’ve moved 13 times through time, and NEVER needed to manage the aforementioned with different movers. I don’t suggest this business whatsoever!!

I did some hunting for movers and that I picked Authentic Maple Movers and that I wish I only drove my possessions in a U haul. The sole reason I picked them was since Emily gave me a definitive date for shipping. I wished to move in the end of the month but she said when I have all of the things prepared for pick up on 24th afterward at no additional cost I would get my things out of Ontario on to Edmonton about the 3rd on a state truck which leaves after a month.When I did not hear anything out of them around the 3rd I predicted to be moved to the shipment who had been nothing but haughty and stated it generally takes three weeks and he did not understand why Emily gave me a date of the 3rd of July. For your information now’s the 28th of July and I am still sleeping on an aviation made from my daughter. My guests have remained in somebody else’s house and I’m buying groceries for them and giving them some cash to allow my guests remain. My oldest cat of 3 only expired with intense stress because of not needing anything recognizable in this vacant house. I am becoming so stressed and crying daily due to my pitiful life. I am at my wits end. My husband is still working in Ontario and requires them each week and has the exact same response that it is likely to arrive shortly. I am seriously wondering if they’ve stolen all of my things and sold it or lost it. It’s been a terrible experience in the minute they came to pick up my items at 6pm after promising to be there at 3pm. They ended at 11pm and abandoned so many things behind. I was so ill on this afternoon and my spouse had functioned from6.30 am to 5.30pm and had been tired by 11pm. After we called them the next morning to state that there were matters left behind Brenda from bookkeeping stated that because we’d signed off on the paperwork there needs to be the following day of select scheduled that we eventually chose to forgo because we only needed our belongings to get moving from Ontario. So I am thinking about calling the cops tomorrow in Toronto to submit a complaint and also ask my attorney to file a lawsuit. I’m done speaking and done murdering myself with all the strain. Nobody deserves this particular experience. Not professional is a joke. That is a fly by night business so BEWARE!!

I requested true maple going to transfer my things out of winnipeg to toronto weeks before, now I obtained them in quite poor shape, the majority of the boxes have been damaged, a number of our things are broken and a single box is missing. I phoned them , they ask me to shoot an image and quantity of missing box, today they don’t answer our phone, so they aren’t accountable for this thing, I believe they’re not trustworthy,you can’t trust them.

My spouse and I picked Authentic Maple to our relocation in Nova Scotia into Calgary. Everything was okay before we came in Alberta and searching to get an upgrade to validate the date which we had reserved together with Emily for shipping of our possessions. This date has been reserved nearly a month ahead of time, and I’d also emailed Emily to affirm that everything was still on course only a couple of days prior.

I talked with Brian and that I just laughed at me when I informed him that we had a shipping date scheduled. He maintained that our possessions weren’t however in Alberta and proceeded to belittle me, saying I did not appear to comprehend. Then he explained that clients cannot reserve a shipping date/time, that is not how it works. Brian then proceeded to begin crying and laughing at me. I have worked in customer support for the majority of my entire life and have not once treated a client this manner. My mind was blown off. I finally hung up on him since I had been becoming absolutely not honor or replies.

From that point, we chose to research this business somewhat farther. We discovered that the proprietor, Riza Yalcin, has experienced many moving companies in the GTA region. As soon as they get numerous poor reviews, complaints, etc., they just re-name the organization. Watch the links below to find out his preceding proceeding businesses.

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https://www.bbb.org/ca/on/mississauga/profile/moving-companies/nexus-express-moving-0107-1339130

https://www.bbb.org/ca/on/mississauga/profile/moving-companies/transnational-moving-systems-0107-1358398

https://www.bbb.org/ca/on/york/profile/moving-companies/provincial-movers-0107-1332869

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We finally got our possessions, a week later than initially scheduled. There was clearly no maintenance for our items, lots of things were ruined as well as the boxes looked as if they were thrown around a few times. I asked a copy of the scale ticket. They showed me that a ticket with zero evidence that it had been our possessions. Personally, I think our possessions didn’t weigh as much as they assert. The initial quote was considerably less.

We’ve e-mailed the firm with photographs of the damaged things, and also a lengthy email detailing all of our worries. This was more than a few years ago and we haven’t heard anything back from them.

Please, take your company elsewhere. You do not need this frustration and stress.

I shall recommend this company to everyone I know!!!! I’m blown away by their amazing services. To begin Emily is excellent at doing her job. I couldn’t envision planning my move with no advice. She made me feel at ease throughout the entire procedure. The movers were excellent also for the Saskatoon facet and Oakville transportation. I’m pleased with the end complete invoice ultimately it remained consistent with what we anticipated and exactly what I had been anticipating. Big thanks to everybody there!!!

I made the decision to select True Maple for the return on 3/29 after careful analysis of similar moving businesses for over one week’s period since Emily extended the deadline to get speed increase & persuaded me to utilize their services notably the Express Truck which can send to Edmonton from 6/1 to 3 when the pickup is accomplished by 5/23. Emily was doing me a terrific support in following through with my transfer despite she had been ill throughout the week of my own pickup out of Scarborough.
I need to praise about the friendly & useful services of both movers called B & Suleyman for pick-up 5/24 and the 3 movers that sent on 6/5 despite two minor damages for my dispatch I could take even though the shipment did not create the state truck on 5/25 but just sent out on 5/30 that came 6/5 with just two times delay.
Additionally I wish to praise about the great support of Brenda from bookkeeping who helped to fix the error in the bill asap & let my usage of visa payment.
I’m overall happy with this shifting encounter anyhow Steven from Dispatch was so rude, threatening and threatened to cancel my movement just a couple of hours ahead of the scheduled pickup period of 3pm around 5/24 (already postponed two from 5/23 into 5/24) that I could know that he had been under a great deal of stress & tension but his disappointing customer solutions left much to be desired when he could not handle anxiety & only let it outside on clients by threatening to cancel the movement in the last moment. Yet thanks to Mark by Dispatch who still honoured the pickup program & needed the pickup on 5/24 about 3:30pm which I felt is specialist services.
Continue the fantastic work & thanks for Emily, Brenda, Mark and also the 5 movers who made my movement a victory. I gave a four celebrities & expect the firm may make it to 5 in the future.

All you have to learn about this provider is, they do not care for you, they do not care about your possessions, they simply want your cash.
Here’s What you can expect with utilizing these movers,
– exceptionally questionable business practices, poor manners, no client support and exceptionally jobless and un-cooperative staff.
– provided a quotation from Emily using the initial $450 waived and adjusted speed, they said the would honor this quotation, they did not.
– do not pay a deposit it secures nothing, we paid $200 to secure our location within a state company, they simply didn’t include us on that dispatch or inform us that they had not. When questioned seemingly the deposit procured nothing, and we can not get it backagain.
– overweighed and overcharged and we had a battle on our hands to fix this, this really is a money grab be very cautious, they do not wish to address fixing it.
– issued bill with 3,240pounds, our burden was actually 1,940pounds, a gap for nearly 1,300pounds, over billed by several hundred bucks and they do not care!
– re-weigh choices were entirely unaccommodating, drive seven hours to see it occur in Edmonton since they had been shifting trucks in a cost to ourselves,
or
Pay the bill with 3,240 pounds and allow them to weigh it in Calgary and then hope that they’ll refund us so pay the wrong quantity and then if it’s incorrect they will repay us. Zero effort to do the ideal thing from the client and get it right before payment, and all with a rude, dismissive attitude.
– we incurred each of the price of needing to attend this weigh in, $130 plus they won’t reimburse, although it’s their mistake, their neglect and we must pay to track their every movement.
– our material arrives a week late, we’re on an air mattress, so do they care, no!! We had a fishing pole snapped in the bottom of the rod, and then stuffed into a golf bag and recorded. That’s what they did using a fishing pole, fantastic luck when you’ve collectibles!
– Stephen was direction and sadly displayed all the exact same unprofessional as Emily, when we contested our burden. It became evident this company proved to be a lousy option. Our dispatch was now at the mercy of those men and he’d agree to some re-weigh for free, but just after we asked it anyhow. The re-weigh is in a cost to you, therefore this can be a deterrent, we had been nearly deterred, but we knew that it was not right and we’re thankful we did.
The dearth of honesty and regard for the client and the negligence of our possessions was quite evident in our interactions for this corporation. We left us feeling as though we needed to watch the re-weigh, thankfully we did, and still we have been left without the acknowledgement of the complete insolence and dreadful business practices, please don’t waste your cash. In accordance with Stephen”I only need to get cash back”, no Stephen I what I wanted, was to get my dispatch attracted from Toronto to Calgary in the right price to me personally and with a cautious, conscientious work mindset from you.

I hired real maple going to maneuver me in Edmonton to Prince Edward Island. I had everything absolutely packaged with boxes in 1 area to ensure it is effortless for the movers. I’d maybe 5 possessions which were very important pictures/decor which couldn’t fit in boxes and I even requested them to bubble wrap them once they came including a sizable $200 mirror. Each of the decor/belongings were totally damaged in the movement along with”breakable” was fully disregarded. Matters were bent in half of that the mirror has been 100% gone. As soon as I phoned and place through my assert the woman was fine and took my own advice. 4 months after I never summoned. I called to get an upgrade and they have been exceptionally rude mentioning that my claim for damages had been diminished and I’ll be getting nothing. To top off it anticipated the transfer could be $1000 plus it ended up costing me $1900 and what was ruined, the mindset that the firm gave me when I predicted made me feel like my items had been ruined on goal. I’d whined that the movers have been not able to speak English with me during the transfer. I wouldn’t suggest these movers when you’ve got good excellent furniture and possessions. They even took permanent markers and wrote numbers in my toddlers toys and possessions.

The movers are excellent but I’m giving a very low score due to the under issues.

When we first contacted the movers it was Emily who attended us. She was good at the start. She had been really useful and informative through the first procedure. After we payed a deposit of 200, she did not respond well.
We asked her to tell us at least 2-3 times before pickup so that we could talk with our flat management to obstruct the elevator. She stated she will attempt to notify the motorist and return to us but did not call back. After we phoned her she explained that the motorist would provide us atleast 48hr note but we have a call in the driver stating that our pickup would be following day.So,

1. We’ve got less than 24hrs to pack our belongings. We’re packing the material entire night with no sleep.

2. Truck driver later attaining our appartment and loading bags told us it’d cost 100 dollars extra because he obtained a uhaul to choose our bag. The motorist explained the movers may have educated about this sooner (that we were not educated about).

3. We’ve weighed out bag in your home and it had been ~1170 pounds but we have a bill showing that the burden was 2220 pounds. It usually means that we’re charged for twice the weight.

4. When we advised our consideration to Emily, she stated that the climbing was completed by means of a government accredited scale and wouldn’t be incorrect. Additionally, I said that the driver advised me that there are 3 more pickups on the afternoon if they loaded our belongings accordingly, there may be a possibility that somebody’s luggage could have been blended with ours. She stated that there wont be these errors even if you can find 10 pickups and she explained that she can not do anything. We requested them to rescale the bag in the front of us for which she responded that we’d be billed $350 for rescaling.

After we contacted the individual ( I do not recall the title ) whose amount is that there on the bill, we’re glad that they had been supportive and quite considerate. They promised us that they would rescale it to get free once the bag reaches the store in Toronto.

5. On the shipping Day we went on bags holding centre, assessed the burden that was 1180 pounds, they shifted my bill accordingly and requested us to cover the sum till they send (money is approved ).

6. Ahead of the shipping I received a call from the other individual ( not Emily) I did not cover the sum for 2220lbs that I answered stating we rescale our bags at warehouse along with the burden was be 1180lb and also got the bill for the exact same. She placed me on hold and later asked me to cover the invoice. I informed them I’d be paying in cash since they’re charging a few Xpercent extra fees for card payments that she answered they won’t take money. I advised that it’s said in the statement which they would accept money for which she explained the bill has to be shifted. I also advised that the individual at warehouse stated they’d accept money then after we stumbled out the matter.

We asked that man if she can answer why there’s a difference in the burdens that she stated she can not. We also inquired if she can forward our phone to her supervisor or any boss and she stated she can’t.

“Nobody can tell us whose fault it had been to get the weight gap 1040lb (2220lb-1180lb)” till a day Greg telephoned us and apologize to its miscalculation, so sweet of him. He said he’d check in the matter and talk with the staff and requested us to call him for some queries.

Decision: The movers and the staff has been super great and supportive, except Emily. She costed us time and put us under pressure through out the procedure.

We had a terrific first impression. On March 26 we advised to have our possessions picked up on April 9th and sent to Calgary involving May 1-3. We talked with Emily differently who promised us everything was on schedule. On May 2nd we called the firm for an upgrade and were advised Emily wasn’t accessible and the only man we could talk with was Brian. I had been in real disbelief in the unprofessional-ism exhibited by”the sole manager in the business”. I asked to talk to somebody else and that he hung me up differently. When I requested to talk with his boss that he said”I am so scared I am so frightened” endlessly while I had been attempting to reaffirm I was not threatening me, I simply had answers. He talked so condescendingly, stating it is not tough to comprehend our things would not be sent. After we brought up our previously scheduled delivery date that he called us liars. I asked repeatedly for an email address at which I can forward our composed delivery arrangement and Brian continuously cried over me at a petulant way. We’re really recognizing that miscommunications occur, but we have been supplied no advice concerning a delay in the shipping and attempting to comprehend why there were flaws was the most disturbing part. We were shouted at, then shouted at, belittled and called derogatory names. I asked to talk with the operator or a different supervisor and Brian stated we had been harassing him and using slander and he’d involve the government before hanging us up. My spouse and I had been so angry after talking with Brian we began doing a little research on the corporation. Our study indicated this business will start under a new name when there’s been numerous negative reviews and BBB complaints. After 6 days at an entirely empty house we talked with Emily who promised us our items will be delivered the next day. After studying and reviewing the dreadful encounters other clients had we chosen to have our things left in the living area in place to have the fastest turnaround possible and possess them off our house. These things were in horrible condition: Each huge article of furniture had been covered in deep scrapes; furniture bits were all covered in duct tape and composed with sharpies; corners of pubs have been smashed in and ruined; our bookshelf includes a fist sized hole through the rear of it; The TV box has been correctly tagged and had a enormous hole in it (yet fortunately we’d packaged it too nicely and there wasn’t any harm ) that the vast majority of those items need replacement. Emily requested us to make a listing of damaged items and also to record our horrible experience. We did so over the time period and after two weeks have heard nothing back.

We know moving is a stressful undertaking and with numerous moving parts (no pun meant ) that it can be tricky to meet deadlines and programs. As a business this ought to be addressed and paid, no damage done. To be medicated and talked to how we were really is incomprehensible. I’ve not ever been talked to the way and also the way Brian conducts himself really is awkward for both himself and the firm Actual Maple Moving. There’s not any harm in getting no social abilities but employ somebody who wants them to take care of the men and women that are committing you thousands of dollars. There’s been zero liability or reimbursement. We spent days worrying about if our stuff could even arrive and helpless to the concept that there was nothing we can do about that.

Do yourself a favor and steer clear of this company whatsoever costs. In hindsight I’d have preferred spending twice the price on a respectable business because the strain and treatment we received was dreadful.

And because I know you personally follow these testimonials, Hi Brian! You’re the single most frustrating and unprofessional individual I’ve ever done business with.

Horrible as well as unprofessional. Took over a month to receive my shifting cargo in Ontario to Alberta when established 2-3 weeks. No upgraded were shipped through the transit period. When movers eventually came they requested to be compensated after it was paid in full. A number of items were ruined throughout the transferring process and the movers advised us to get Brian or even Emily at Authentic Maple. We delivered a through email with pictures showing the damaged merchandise, but no reply for more than fourteen days. Eventually called Brian and explained the claim has been dismissed because he did not think we asserting it did not seem as a mattress and also we had been lying, while also becoming mad and utilizing the f-bomb into a paying client. Overall totally unprofessional and rude customer services.

Moved from Vancouver to Winnipeg. Had a whole lot of breakables and has been Leary to ship at any firm.

Authentic Maple movers were awesome!!!! Not 1 scratch!!! Was really happy and will certainly use them again if need be and will surely consult with friends family!

Thank you Emily for making this a Great adventure:–RRB-

Authentic walnut movers stinks. They gont consume your cash. Paid 200$ deposit for verifying the transfer. On movement date I was little delayed to make it to the destination and the ones men needed my wife to cover entire amount first just then we’ll offload your own things. Delayed it and made me to pay additional sum for just sitting perfect till I came and compensated. Do not ever go to authentic maple movers. Your day is begging na be poor and you can’t enjoy your move.

I’m rather impressed with this firm. To begin Emily was fantastic. Quite kind, patient, and fast to return to me. Subsequently the movers did an excellent job. I was rather impressed with the way they loaded my items. Frankly I don’t have any clue how they did it like this. Everything arrived in 1 piece and in time. Especially thankful that my Harley wasnt busted. I would recommend this business to other people that want to move. Thanks to Emily as well as the movers (Sorry I dont remember their names).
-Mark

Wish never ever picked up my phone when they predicted. Still waiting my things to be sent and I have been told exactly the exact same excuse over and over again. They don’t even know who’s accountable in the business. There’s not any contact name to escalate the situation to.They have nothing but a dreadful support. Avoid the people today!!

I want I never used that business to start with. The quantity of stress they’ve placed me under is absurd. I had high hopes in the start once I was coping with Emily. She had been great, in the beginning. They picked up my storage device in Nova Scotia along with also the had to transfer it into Alberta. I had been told 2-3 months AT THE LATEST! I called repeatedly to receive my bill which took them a week and a half for me, and also to discover if my stuff was about to arrive. I had been told my things already left Ontario and was on it’s way to me… I called a week later to be told it is on it’s way and it is going to be here April 29th. April 29th comes so I phoned and that I had been talking to Michael and he proceeded to inform me my shipment has left the warehouse APRIL 27TH! I inquired why was I advised it’d be here now when it had been sitting there? He jumped to become rude and competitive by my query. He explained it’d be here May 3rd to 6th. I phone back on May 2nd to discover if they will be here the following day. I was subsequently told my things will arrive May 6th to 9th This time I had been talking to Steven who had been worse than Michael. I inquired why they dont they call clients when the anticipated arrival date stems along with their stuff will not be in its destination? Then he repeats that they just call to affirm and kept saying it over and over again. I requested to talk with his supervisor for the way he had been talking to me and then said no I didnt and that he hung up on me! I called right back and the new man told me to essentially let it go since he had been the supervisor. The movers did reach my home May 4th nevertheless, I’ve a busted bookcase, overlooking lamps, and also my son is missing his helmet because of his bike. When I called about it, I had been told I’d find an answer in 3-6 weeks when they are going to substitute my stuff. PLEASE Don’t MAKE THE MISTAKE I HAVE BY GOING WITH THIS COMPANY!

To start with if they arrived to catch our things , they made up a reason to charge an additional $100; that is alright we had been seeking to trick anyway so all. However, our stuff was designed to establish 6 weeks after our arrival here. It has been 16 days today and our material is still not here. They don’t answer punctually and their replies are undependable. They said they’d appear between Thursday and Saturday twice so much and nobody shows up; there’s not any explanation till we call them differently. We’ve altered our plans to them, awaiting them. They’re entirely unreachable on the weekends. We have been required to purchase many materials as our stuff is really overdue. We’re still not positive if it is going to appear this week as promised. We transferred states with two small children and those are rather important things as any household will understand; clothing, furniture, etc.. They are totally compensated at this time also. What a totally horrible support. We wish we can just quit working with them ASAP, even if we can only get a different inspector to take off our stuff of the fraudsters hands! But we’re stuck in their mercy till they decide to doorway off our things.

They where expected to appear two times and never failed called them and had a massive debate and at which not even in exactly the exact same state I had my men here in order to help them and needed to let them depart.

I took an opportunity with Authentic Maple, and it paid off. They were moderately priced, did a fast, quick service, and they had been gentle with my items. We transferred into a storage device, and they packed the things in flawlessly so that it would all fit in. There was a small misunderstanding in the start since they were to be there for 9am, motorists were attempting to telephone mepersonally, but had been given the incorrect phone number. So, not their fault. They did appear late, however, you dont pay till they arrive. Had the telephone number been right, all could have been an ideal move for us! They had been in and out over the three hour time limitation, and both gentlemen whom people had, were so nice, friendly and very personable. I’d suggest them, and I’d expect to use them again when we could eliminate our stuff from storage. . .if They’re accessible:-RRB-
Great job guys, sorry for the temptations at the beginning, and fantastic group of men you’ve working with you Brian!
Again, fantastic job!!!

Our contracted entrance date was for Monday April 1st – April 2nd the most recent. When I called the movers on the afternoon of April two to confirm if our possessions would arrive, they advised me that they were still in Ontario and hadn’t left yet and could be on how another day with the arrival date of about two days. This Friday I called the office to affirm and anticipated time of birth at which stage I had been made aware that our items were in New Brunswick but there wasn’t any driver to send them before sometime between the 11th-15th (a week later). I voiced my concern and asked when they can subcontract a person to get us our possessions to which they said they could not because of insurance obligations – makes sense. I asked what we can do in the meantime because we were all sleeping on the ground so we’d require going and buy air beds and other conveniences as a result of delay of our possessions. We had been advised to maintain the receipts and submit them for compensation.
This Monday I called the office to validate a date as we’d consumed our holiday from the preceding week when our possessions were meant to arrive so I’d require a particular date to guarantee someone was home. I predicted on Tuesday morning to follow up. At this time I had been given Thursday April 11th possibly in the day Depending on the other deliveries
On Thursday we received a telephone call in the driver at 12:57pm that I missed because I was on the job along with a voicemail has been left that they wouldn’t have the ability to create our delivery now but possibly the following day or the day then. I called the office to talk with Mike the representative I was coping with the whole time who understood the background of our shipping. Mike was no more at the office and that I talked with Steven. Steven was unbelievably rude and continuously cut off me while I was hoping to fill him in on our scenario and becoming”it gets there as it gets there” response. As soon as I tried to clarify that I had to understand if this was because we had to be home that he cut off me and said,”you do not have to be home simply have a friend or neighbor shut your door once the mover has there”. I attempted to explain to him that we had only moved into a state where we knew nobody, we quite literally had nothing and no one to help out us to that he responded,”well you better figure it out as soon as the motorist does arrive”. I was beyond frustrated at this stage I was so angry I felt ashamed and started to shout. Steven’s answer to my very justified tears turned into a scoff upon the telephone and also a,”ma’am I do not need to set up with a girl crying over the telephone”. Now I could take no more and had my husband call as I believed I was getting nowhere, and it had been clearly because I had been a girl because my husband got farther then I did.
Our possessions finally came on April 12th and we obtained a $250 charge for the delay (that didn’t cover the expense of the air mattresses).We were just given 10 days to shut our 4 bedroom home and also make some claims of harm that I believe is unfair as our possessions were delayed by two weeks and we dropped the complete week of time off we needed to unpack as outcome, I feel it would have been reasonable to offer you an expansion but nothing concerning this provider is reasonable or just. We’re halfway through unpacking and also the harms will be piling up. They packaged a crow bar with all our image frames that are now shattered and there are additional innumerable items which were damaged beyond repair in addition to some things that seem to be missing.
We’ve only decided to cut our sacrifice at this stage and not even try to find any compensation for the damaged things as they’d do nothing but make explanations as the way that it had been our fault not theirs.
I warn anybody who would like a stress-free movement to go everywhere, anywhere but using Authentic Maple Transferring as their customer communication and service is abysmal at best. They don’t care for you or your possessions it’s quite clear you’re not anything more than dollar signs to them rather than a client.

Thank you to the True Maple group they had been outstanding. Very professional beginning from office personnel to the movers. They were quite considerate and educated within their livelihood and answered all of my questions and worries leaving me nothing to be concerned about!

We picked Authentic Maple Moving to transfer our household products from Thunder Bay to Toronto. Our sales representative didn’t overlook his interest before the project has been finished. In a really reasonable price in the current circumstances, they all carried our things at the agreed terms and delivered it precisely in the time we desired. The moving team were quite clean, organized and attentive. We’re extremely happy with all the applicable, economical, meticulous and timely transport solutions. Thanks for being there for us.

We moved from Montreal to Toronto with Authentic Maple Moving. They carefully packaged all of our possessions and transported our furniture quite attentively. Even though the weather conditions were rather bad on the day we proceeded, none of our possessions got wet and weren’t damaged. Many thanks to Authentic Maple Moving staff. We certainly recommend. They moved our home with no issue.

I am the start they are fast to reply Brian was useful with all the information but after I supplied my payment advice that the info out of the business was lacking never obtained a confirmation email for my deposit.

Brian supported with me personally by email that a 9am start time since I needed to program the remainder of my afternoon, and also the man or woman who phoned me the day prior to the movement confirmed 9am.

So I waited on the transfer date for those movers 9am came so I waited 15 minutes nobody arrived so I called the office I told me it is a window of time that’s 9am-11am ok fine I mentioned, so I walked again the fans did not appear still it is today 11:05am, I telephone the office again and they tell me that they will need to observe where the motorist is. . .then after holding for 7 minutes they tell me that the motorist is 17 minutes off! They didnt begin a 9am movement until 11:30.

The movers arrive that they do not even talk English attempting to clarify about delicate boxes and items that they simply laugh… they begin moving the things banging them on walls and they are lifting things which are for two people to continue their own all of the walls are still being struck.

We for to the new location same thing they are slamming the walls and destroying everything.

I requested them to remove their shoes due to the mud because the upstairs is all carpet they refused to do this said”you spend more if no sneakers you go overtime.” Funny thing is that they took 3 fractures for a three hour endeavor 11:58 into 12:17 12:48 into 1:17 and 1:49 into 2:02 I paid more for smoke breaks compared to going!!!!!

Oh yes the movers Smoke and signature all of your stuff that’s gross the odor of smoke gets in the cloths.

Damages my 70 inch flat display that was then wrapped got deciphered the inspector refused to take it with 2 individuals nearly dropped it 4 days and also the banged it around the staircase which probably cracked my display.

The couch has now a RIP on both sides since they are helpless.

After unloading the truck that they threw my things mattress and box springs onto the street laying flat could not believe what I found afterward then hauled it in rather than lifting.

Here is the best part the previous thing was that the couch so that they unload in the home and they depart so quickly after dropping the product down. I believed was odd no registering in the end, therefore I return to correct the couch is not the ideal facet soaked so that I get nearer I smell it that the mover pissed around the couch!!! I could not feel this he acutally peed in my couch!!!!

I needed to pay $500 for carpet cleaning due to all of the dirt that they have in my brand new houses carpeting!!!

I’ve my Oled TV ruined!!

Along with also a sterile om couch!!

And of course the rest of the things that currently have scrapes or dents due to these individuals.

I’ll be likely to go to their office a week when nothing is solved I will proceed with different steps.

I used this moving business for my transfer out of Scarborough to Prince Edward Island. It ought to really have been a stress-free move like I had confidence in this business, Brian appeared to take care of the client before that he took my cash, and that I had been told that a 7-10 day delivery time. As soon as I called about the 9th day to test on the status, and I talked with Steven on the telephone who was exceptionally rude, disrespectful, disagreeable, and extremely insensitive. He refused to offer me a moment of if my items would be sent, and rather said,”it (my items ) will arrive as it gets there, and then you need to make yourself accessible when they perform!” I got no sympathy for the really unprofessional and improper way he managed the telephone and no answer to my email of complaint and query on if my items would be sent. In the long run, my merchandise required 18 weeks to be shipped and I needed to make additional lodging at the mean time because of this. I understand other folks moving here and may not and won’t ever recommend this organization.

These men worked hard before the job had been completed. Our movement wasn’t a simple one. We moved from a completely filled 4,600 sq ft home with a furnished cellar. Loading and unloading was completed in two days as intended. They wrapped up everything correctly for us and took aside the bigger bits. Delivery took almost two weeks as anticipated. Our items arrived in precisely the identical condition. These men dont stop before the task is finished. Emily was our planner for the transfer, she went over and beyond to get us. We’re extremely satisfied with Authentic Maples moving support.

Thanks a lot to Emily!!! As promised here’s my overview of our expertise. We proceeded out of montreal to Oakville and picked true maple to maneuver us. Emily’s customer support is exceptional!! She made certain that we had been caring for during the whole procedure. Our movement went so smoothly,the men were careful and punctual. It was a fast and effortless move. I’m pleased with the price also. I suggest this organization and particularly Emily.

I just finished my move up for this business last weekend. As a senior and moving in Edmonton I had special attention and help. Two nice men came in and packaged all for me. I can’t lift and’m not portable myself so I wanted them to do everything for me. They took their time with my China along with also my collectable crystal figurines. My daughter helped me unpack here and that I had been so happy to find that there were no damages. I organized my movement with Emily and I’m happy that I did this. She gave me an all in cost and funding to use and we could keep inside. The great young guys and Emily made this movement simple. I’m thankful that my possessions arrived safely in my brothers place. Although I do not plan to proceed again I recommend them for anybody considering moving. Thank you.

Initially reserved March 30. They to alter the shifting date to an earlier date of March 25 for your truck. I stated to them you are going to need to help package me since it is gonna be sooner the anticipated. They said no issue and could dismiss me to the inconvenience.Then on March 25 they predicted to alter the afternoon again. Then I had them call my mom and my daughter to be certain that all worked to get them. Then my girl got a call stating the truck broke down and they’d show her evidence of this breakdown. The afternoon of March 28 somebody from there office called and had my daughter cover the bill of $4673 prior to the truck even arrived. I needed to contact them to inquire where the reduction was for the first date out of my first booking and it was just $100. My mom and daughter lost work time for them. So $100 was a joke with missing salary. When we initially talked to them they stated they will accept payment whenever they arrive to unload. Also on March 28 they never did reveal my daughter evidence they broke down. When they showed up they had no packaging supplies and my mom had to cover that. Never was reimbursed for its packaging supplies. Here is the most unprofessional moving business I have experienced in my entire life. Be mindful of there false guarantees.

I spoke to Brian Tues Hurry 11th, informed me I shall put the deposit down March 12th to maintain my March 29th place they’d. I had been leaving the state March 22nd and needed someone ready to remain till March 30th – to ensure my stuff got on the vehicle safely and undamaged. I then have informed as soon as I delivered my deposit this afternoon (March 12th) – that they reserved my place to another person. So now the individual I’d prepared to remain – can not; they have work in a different province to visit, and now I am stuck before April for the following date. Obviously – I am going with the other nicely reputable firm, that’s also costing me $400 not to maneuver me rather.

Moved my daughter to her new Location
They had been on time just like they said they’d be and very fast in responding to my queries and queries
They customer support was great, I’d called several others and I simply did not receive the customer support that I received from Authentic Maple Moving
I would certainly recommend this firm

I would suggest using this organization. Quality service, affordable cost and also took the stress out of going. Emily was amazing.

I used Authentic Maple Moving to the first time because of my move to Toronto and I could honestly state that I’m quite delighted with their solutions. From the beginning to finish Bryan was a joy and quite beneficial. He made us feel quite comfortable leaving them with our stuff. The movers as well did and wonderful job, during the pickup they were quite favorable and I knew I could trust them with my possessions. They really did do an awesome job and I would advise using Authentic Maple Moving to your relocation!

I’m quite pleased that I went for this firm for my own move. I found these to be fairly priced. My belogongs were sent in exactly the exact same state and thats all that really mattered to me. Took them 9 times from loading for shipping. Emily booked me in and her customer service was outstanding.

They transferred my husband, daughter and I in our brand new condominium on Friday. The men worked fast and got us all packed up and wealthy in virtually no time. We’re extremely satisfied with the shift. We’ll use true walnut for sure!

Employed authentic walnut for the very first time for my transfer into hamilton. Quite pleased with their solutions. To begin Emily has been a joy to talk and cope with. She had been at the top of all throughout the whole move. The movers did a terrific job and made me feel at ease and that I understood when they left that my possessions were in great hands. Had a no hassle move. I loved the fact that they did a fantastic job moving through the procedure. I would suggest using this business if you’re arranging a cross country move.