Thompson and Son Moving and Storage

Thompson and Son Moving business from Boca Raton is a joke going firm. They guarantee qualified moving individuals and they employ bubbs of their road. Claim they’ll include garment and boxes boxes and appear with no substances. They wind up heading to Home Depot to purchase box and Hefty trash bags They place $1500 to 2000 bucks lawsuit in heavy bags. They attempted to disassemble a 2500 dollar amusement centre with a single person that ruined the spine made from varnish italian timber, which can’t be used due to the harm. This unit has been purchased in scandinavian furniture. The owner claims that it had been from ikea. We informed him we possess the bill of the entertainment device. Refuses to pay attention to. The inspector had been thieves and took a Monte Blance watch which was valued at $2500.00 from the night table. Living me just my collectable watches of James Bond. (thank God) We needed to pay up front to your shipping until they’d unload. Delivered half our things and also asserts they’ll deliver the equilibrium next moment. It now was a week and we needed to phone to sabotage. The proprietor isn’t an American he’s from a different country and believes that his worth apply here. If you’d like this sort of support from this business be ready for the worst.

Do not u ever used that business, they’re a scam! A fraud ! I had been in the Web searching for a co – guy and also a truck, request a quote, plus they shot my call called me and put up a moving to get a 1 badroom plus a 1 bath to some storage for $289, also stated they are extremely professional, delivered un a boxes for every thing too the sales man said, ought to be OK for 3 hours, then bc is a tiny apt. They delivered 3 children no longer than 18 years old, they had no clue what they’re doing, and the only believe they’d was a little dolly! My construction do not enable the movers place the furniture within their carpeting since all buildings, plus they also make u sign a business newspapers, and do not give u any backup! I phoned and whine w a individual stating is the proprietor, Shawn and that he had been quite rude bc I’m a girl and they said should I sign the newspaper I concur I needed to cover where they chartger! Ending up I called the authorities bc the motorist, a child named Dalton did not delivery into my storage, left me wait there, never appear and carried off w / furniture! Once I the authorities speak to them, they all consent to delivery into another day if I’ll I compensated them 7 hours ( only to load the vehicle! ) I needed to cover if I need my stuff back! I went into their office to get my own items back! Now I can sue them, I miss out a lots of stuff and they destroyed my furniture, bc they never package correctly , they were children and they understood, with no understanding of going, simply to charger un hour! Off course they’ll require a 7 hours to load a truck, and the truck did not belongs to the firm, was out of Cummings rent! They’re a scam luggage, robing other business business on the web! I shall sue them!

They’re fine and fast to prepare your relocation but it something goes bad they provide you the run around. If you do not enjoy there type compensation they will only shut down. Please examine this business before request there help. I wouldn’t recommend this business to anybody.

1. After the movement was scheduled I had been advised that the projected start time could be between 8 am – 9 am (1st movement of the afternoon ). I got a telephone call the day prior to the transfer and the new estimated launch time could be between 11 am to 1 pm (some thing came up was why I had been given for the shift of the beginning time). The day of the transfer I got a telephone (about 10 am) saying that the movement before my transfer was under anticipated and that they were still in the practice of the other movement. They said that they will be able start between 2 pm and 3 pm. Chris, Jerry and Marc arrived in the townhouse in 3:30 pm to begin this movement. They said that the movement before mine was actually underestimated and that they”got their butts kicked”. They said that they were”over worked, tired and a bit hungry”. Side note that the gentlemen were rather constant and considerate throughout this procedure. The estimated period that I got from the organization had been 5 hours. I also got three additional quotations from other moving companies and additionally they estimated about 5 hours. The moving time I was billed was 7 hours. I feel that when I had been the very first movement of the day that the transferring time could have been diminished. The extra cost for both additional hours was approximately $190.00. Another difficulty that prolonged the time for this movement was that your staff wasn’t properly equipped to deal with this movement based on the simple fact that the only tools they had was an Allen wrench kit along with one screw driver to its 3 movers.

2. The website says that”We Blanket-Wrap Your Own Furniture at No Added Cost”. I’ve attached several pictures of this furniture definitely not quilt wrapped. If the furniture had been wrapped correctly I might not have needed to complete the attached paper function.

3. As it was time to generate payment, then the amount owed was $573.00. I gave the gentlemen $600.00 in cash. He didn’t count the cash or perhaps ask the very simple question of”sir do you require change”. Courtesy into the paying client could have been to validate the total awarded and asking if they wanted change.

4. Since the transfer end at 9 pm, I was unable to inspect the old place to observe that the number of damages they brought to the walls. The old place required to have 4 partitions speckled and painted as a result of the damages which was causing from the movers. Again return to the simple fact that the furniture wasn’t properly wrapped to your transfer. An additional cost for me to get that job done.

Side note — The movers left with a reddish hand back at the home.

I am trying to find reimbursement for the aforementioned issues in addition to the compensation for the damaged furniture. Please contact me as soon as you can so that we could solved this dilemma in a timely manner. I’d love to maintain these difficulties with your organization and not need to look for out help in getting this thing resolved.

I frankly can not say I would pick this business again. The children (yes, children ) who arrived to proceed were hinting but quite inexperienced and slow. We had been quoted for 3 hours and was a precise stock, and also the supervising inspector additionally commented about its precision. They even took 3 hours alone just to package the truck. They then took a lunch that we weren’t billed for, however protracted the moving day and then we were already upset about the length of time the day was getting because they needed to drive an hour into our new site. Ultimately, the transfer was almost two times as long and twice as much cash as originally mentioned. They also struck a wooden leg on one of the desks. During a preceding movement, we could transfer our house in below a three hour interval using a U-haul and buddies. We regret picking the most expensive path we did

This firm didn’t fix anything to the walls of their truck, nor did they pad the furniture. They badly damaged 11 bits of my furniture like a large screen TV throughout the transfer. THEY TRIED TO GET ME TO PAY THE BALANCE IN CASH BEFORE UNLOADING THE DAMAGED FURNITURE SO I WOULDN’T SEE IT BEFORE PAYING. I paid with card.

I’ve filed a claim form that they sent me more than a month ago with before and after photos and they still haven’t responded, even though the agreement says they’ll be managed within 30 days. The owner/claims supervisor, MARCENE, hasn’t been available to talk with mepersonally, though my innumerable efforts. I had been advised that she’s yet another fulltime occupation so is quite active and nobody else could help. They don’t respond to my own followup emails either. I was recently advised that she had been busy launching a new branch in Orlando for just 1 month, before tackling the open matters they’d with present customers. The only departments you’re able to talk with will be the scheduling and sales sections. I HOPE THIS REVIEW CAN SAVE SOMEONE ELSE FROM HAVING THEIR FURNITURE DESTROYED.

To whom this may concern:

Transfer date: August 5, 2016

The time was transferred on us by the first agreed upon period of 9am, it shifted into 2pm and after I had been asked and requested to change it to 12 noon. I called to make certain there wasn’t any confusion and has been advised that the movement could be in 2pm. They have been 20 minutes late setup, I walked across the primary road to help direct them in and they just passed my up. I phoned them and gave them even correction adjustments. Now for the Remaining facts.

I served over 30 decades of active duty military at the ground transport profession area. As a former business driver and livelihood transporter, I wanted I could still physically perform my own skill set but because of service related disabilities I now must rely on companies like yours.

That said, this is no doubt the worse and unprofessional move for my own wife and I ever. I state this after dealing together with specialist motions which have transfer our household products globally to/from areas like Japan, Germany, Korea, Hawaii, Iraq/Kuwait, Charleston SC, St Louis, Abilene TX and several different places. You get the dimension of contrast here.

We provided a comprehensive list of exactly what should be transferred as well as diminished that list by transferring many of these lighter things ahead of the scheduled movement. The whole sum to be paid has been anticipated to be 419 with a necessity to cover $100 down instantly. I had been advised that $319 will be expected at the conclusion of the transfer and have to be in money unless I had been prepared to pay an extra service fee for using a credit card.

The moving crew comprised a driver who was on the work just four times and another two had even less time. Do not get me wrong, they worked hard but they didn’t work smart. Their inexperience and failure to come with all the essential supplies and equipment made the transfer harder for your movers and required considerably longer costing me much more than was anticipated. Put simply it took twice as much time to perform the transfer. Due to my expertise we all actually did make this a dream go for anybody performing the job. They neglected to appear with sufficient pliers and tie-downs to correctly shield the furniture. When they eventually got everything filled with all the assistance from my spouse, they started their trip of 16 miles into our newest single level house with a enormous front entry door. They opted to rear the Budget rental truck they were driving to the driving and removed the front entry as their principal entrance. The elevator was set right in the garage entry and the offload started with some close mishaps. This was certainly a great OSHA case of what NOT to do. They worked hard but they weren’t properly trained to perform the job and and took several security risks on the way. This led to the movement to take considerably longer on the two ends of the transfer.

Incidentally, until they offloaded they informed me I’d require a total of 698 in money rather than the agreed upon $319 equilibrium. Wow! Simply do the math and it’s simple to understand that the whole relocation procedure is severely broken and that I was to cover this broke procedure. Who’s that kind of money whenever you’re simply hoping to cover $319. Yes, I needed to borrow the money in my VA disability cover to look after the prices that are triple. Why? Since the manager’s boss was online and advised his men not to ditch the vehicle unless I came up with the extra funds. This appears to be a fantasy situation for the legal area to get certain.

What has been damaged? They ruined a wooden 60″ credenza TV stand worth roughly $399, heavy scratches at the upper surface of the Ashley Furniture foot-board, heavy gouge and dents in among those Ashley night stands, even a tear at a leather recliner value roughly $499 plus a few other products. All this was recorded about the moving teams clusters and insurance types for damages. This all occurred on August 5th and we’ve yet to hear from anybody.

We’ll provide you with a few more days after which we’ll go to program B together with the legal staff along with the BBB.

That is a HORRIBLE firm!!!! NEVER!!!! NEVER use it!!!!
Total mass! They had been overdue 4 hours to move my furniture!!! There people are idle,quite time I’d come and check that there job they 1 or 2 men would sit/stand and do so. Plus they bill hourly!!!! Damaged my furniture too!
Business is a entire mass!!!!
There operators are incredibly impolite and scams!!!!

Beware! Beware! Beware! Worst business ever! Arrived late. As soon as they came to the last destination billed my card for double what the quote was. Tried to dispute has been given the run around and told I would recieve a call back which of course I never did! Please beware of those price gougers!! Not to be reliable!!!!! Please do not use this business, I watched other poor reviews and thought people were exaggerating they’re not!! Beware! Beware! Beware!

Horrible company! Incompetent.

Don’t care about their clients.

Missing furniture – received someone else – wouldn’t set up furniture after sending it late.

Never, not ever use or recommend the provider. They’re scam artists!

ZERO STARS!!! This provider is a train wreck – Nice – Really late to arrive, unexperienced, and will no longer react to tried communications. I’ve already filed complaints with the BBB and was eventually told to”Call my lawyer” following a 18 hour proceed and me lost work (it must have taken 3 hours shirts

BEWARE BEWARE BEWARE, this provider is a completely scam artist, offered me a transfer in Miami to Jacksonville for about $740. Called the business 3 days to confirm cost. We reach Jacksonville and they informed me that my balance was $1200. $460 greater than they lent. Told me when I did not pay they’d choose my furniture and save it in Orlando and bill me from the afternoon until equilibrium was paid. Complete nightmare. PEOPLE PLEASE BEWARE OF THIS COMPANY

The worst customer service expertise. I will mention this first: that the 3 men doing the real move were ok. Young, but cared for business. The issue is that the direction – especially Shawn. I had been quoted in 4 hours labour, 7 hours drive (drive time is inactive – you should not get billed more even if they hit visitors ). The true labour time was as follows (as was clarified precisely as such when going ahead together with the deposit): came 9:30am, completed loading 10:15am. Totaling that the 45 min utilized of this following 4 hours. I am presuming. . .GREAT! We’ve 3hr15min for the to float! wrong. They push into the move-in place, and they required an extra $200 in CASH and billed $131.00 for my charge card…(that mathematics does not even accumulate, if they are heading at $109/hr for labour. . .it must have just been 218 (6hrs in 4hrs = +2 extra hours, therefore $218, maybe not $331). Outside of this. . .the”shed” arrived/started in 3:00pm and also they finished/left in 5:15pm. That is 2hr15min. Complete labour time was 3hrs – actually half afterward that we had been held hostage to get. We’d ZERO choice since they refused to provide us back our items till we gave money. We had been robbed, plain and simple. To make things worse, I tried to speak to the office”supervisor” (Shawn mentioned previously ) to have a very simple clarification of this breakdown, and he became very defensive and utterly disrespectful. An actual unprofessional. That having been said, if cash is not a issue, don’t hesitate to go with those men. But if you like your buck, and do not feel like getting totally ripped off in the right time of delivery, then I highly suggest going with a competitor like Summit or even American Van Lines, get a BINDING quotation (signifies the cost agreed upon would be the price that you’ll pay. . .no less or more ). There was a minor rip in my bed, and they lost a box which broke a vase along with a little figurine (no concerns. . .those could be substituted ). It is quite annoying to have your own possessions taken hostage. Prepare so. I am moving with proper complaints (likely won’t move everywhere, but the least it’ll do is notify other possible clients ).

The teams and client service was terrific. Initially I didn’t wish to picked them because of all of the negative reviews but I’m happy I did so really is the very best moving company I’ve ever chose and I had been moving each year. I’ll chose them again

Once I got an email for the first quote to proceed, I chose to cancel the reservation. I didn’t sign the electronic arrangement that was from the email. I did set down a $50 deposit. I opted to cancel the reservation since my buddies chose to assist me move. I phoned their customer support number and the woman said she’d cancel the booking and refund my cash. I got a telephone call from Shawn about 10 mins after. I clarify my motive and he was really negative towards me saying that I won’t get my deposit back because the”truck was reserved.” No where on the arrangement did they say that they couldn’t refund my money backagain. It said that when I canceled earlier 7 day of note that there would be no penalty. I told Shawn that I’ll take the $50 reduction. I opted to take the lost since since I believed that this business was already bullying me and being dishonest. They didn’t follow their particular policy arrangement and attempted to bully me into maintaining the reservation. I filled a complaint with the BBB. Clearly I want to my discretion however I believe I saved myself by a huge hassle had I kept my booking.

I hired those thugs to transfer me. They offered a fantastic price but that is where the fantastic ends. The construction I’m moving to needs a Certifiate of Insurance. The terror show hoping to have the certification was crazy. I asked that the contact with the construction to be certain that the certification is accurate. The individual I talked to, Shaun Thompson denied and stated that he is not”performing my legwork”. I obtained them the proper information (took an entire two minutes to the telephone with the construction ) along with emailing them the data from the construction which contained a sample certification, and they still did not receive the Certificate into the construction in the time, which meant I couldn’t move. They had 3 months to get this completed! I needed to seek the services of a last minute moving company and today will sue Thompson because of the difference in cost which I needed to cover. Don’t use these folks, even when they had been the very last movers in the world. You would be better off purchasing camels and strapping your furniture for them to proceed. Where’s the zero star choice?

The the crews had been fantastic favorable, the did a very go to get me and my loved ones I really would recommend them to anybody

Where do I start? We call them and got an estimate to move our belongings from our home to storage afterward from storage into our new home. Quotation was for two moves storage and prices individually. They picked up the furniture out of fist home without too much problem and admired the quotation. 1st month storage was suspect to be liberated. They never called me overly charge me to the 2nd month, and so I phoned them and paid together with my visa. Then they back charged me to the 2nd month again 2 months after and then the 3 and 4 th month with no permission to automobile bill my charge card. Shawn, the proprietor stated he’d repay the 1st month, so which never occurred after several calls. After he eventually did answer the telephone that he shifted the quotation and said the salesman had been incorrect on the pricing rather than credited me that the 1st month storage. He also sent us yet another quotation for the next go with was a good deal higher although we had a signed contract for the whole move. He had every explanation but could not back them up with some other details. He only kept ignoring us. This went on for 3 weeks. They sent the incorrect furniture into our new home and then had half of somebody else furniture from truck at the rain.I needed to let the guys to package up this until it was all ruined. # days after my furniture has been delivered and that I had things missing which they never discovered. I wanted to meet him in their warehouse at Orlando and once we got there it all was was an easy little company garage with furniture piled everywhere in addition to one another. They do not distinguish anything and it was not warped. I warped and boxed all of my possessions thank god. I’d 4 things damaged plus they sent a few pics to somebody else dwelling also we got people back since that individual watched our name and number to these. It ended up being a joke!!! Shawn refuse to converse with me personally and adapt our charging. Oh, he needed money upon delivery following which the truck arrive. We gave the driver that the money since he would not let them unload. I also had to phone the authorities earlier just for him to send my things. He maintained delaying the thanks reluctantly although we had a consented date. We’re taking legal actions today since is won’t speak with us. He’s dishonest and avoid this firm.
I had my doubts and they kept true. Actual you in with a very low cost then gouge you. The authorities here said rough money in Florida is likewise prohibited. I didn’t understand that.

I hired this firm to transfer office storage boxes out of two places
The motorist called on the day of pickup and stated that he had been an hour off. That turned into 3 hours. After he called and said he had been in the construction, it took him another 20 minutes to locate us. The driver advised us that they wanted the last payment in money. I advised him that what I received stated closing payment with different credit cards and money. Then he ranted on that somebody needed to cover because of his tires which went apartment causing the delay. He advised one of my team that he had just gotten out of prison and had no means of accepting a credit card. We chose to offset the load. He abandoned the boxes that he first took on the road and left. In reality his employee advised one of my workers who he simply started with this organization and didn’t like the motorist who had been his boss. Do yourself a favor rather than hire this business

Neighborhood transfer 14-miles out of Gainesville Florida into Alachua, Florida from Thompson and Sons Moving and Storage @ the preceding mentioned number: 954.531.1354

What it seems like is that this moving company has their speech @ different areas all around the Web; nonetheless , the identical phone number is evident that it is the exact people who have set me through a nightmare.

As soon as they got all of the cash (945.00) per my initial contract, to transfer me anyplace 14-miles, I had been told they needed an *extra * 1,064 bucks that comprised 200.00 bucks for storage which day till they obtained *double* the cash in my initial contract to perform the 14-miles to get one family transfer *also * 200.00 bucks every day for storage till they got everything they needed.

Additionally, I almost reduction everything, when it was not for a true friend to borrow. The movement was for a single family person, who’s me, a 62-year older lady. I needed to phone the authorities after dread for my very own self.

Thereafter, I’d got in contact Seniors VS Crime, Who’s directly associated with the Florida Attorney’s General office Together with the News press here in Gainesville, Florida. I believe somebody should halt the abuse that this organization is permitted to continue to perform to moving clients inside *any* of their cities and communities. The News websites is hitting out and prepared to talk to anybody who wishes to develop a complaint or phone me @ 386 518 5458.

The quote included: *Complete service transfer door to door *White Gloves support *Loading and Unloading *blanket wrap and duvet pads *Free usage of wardrobes boxes *Disassembly and reassembly of your furniture.The scheduled moving date was June 28th 2016 at 2pm and movers never came, then after negotiating the elevator booking together with my construction I had been offered a second lift booking for June 30th at 2:30pm and the proceeding had been rescheduled by firm for 2:30pm, and workers arrived at 7pm following the lift cut off time. I asked the movers why they weren’t using blankets or blankets to secure my furniture as offered on your quotation for white glove service, they answered they weren’t given any blankets or ribbons using all the truck and had no gear together.
On account of their late arrival, I assisted them however they finished loading the truck at 9 pm and could not make it on time to unload it in my new place (cut off period 5 pm). I got a call from the company to allow me to understand that my furniture will be sent the following day at 9 am and was proposed to purchase an air mattress to the evening and send the receipt to the firm!!! The following day another crew came to unload the truck, which was mechanical issue and could not park in the front of the building. The rain began and they pulled all of my furniture on the ground damaging several portions of that I’ve registered a claim, which hasn’t been solved as of now. The manager asked me to cover the remainder in cash for a sum of $375 and $60 in hints and when I requested for the receipt he explained the company simply uses digital receipts and that I must get it rather soon, I never received it. The following day my lender alerted me that two costs of $170 and $236.19 was applied to my account in addition to the $50 deposit along with the money payment. Within my telephone to the firm Saturday, July 2nd to whine about this matter, I had been told they’ll inquire into the problem with the manager and these fees will be reversed into my accounts, as of now no charge was credited to my account and damages to my own furniture have yet to be compensated.