Sullivan Moving & Storage

[Sullivan Moving & Storage Company / / Mayflower Transit]

For all those of you who don’t need to have a very long time to read my critique, I’ll place the most essential advice upfront.
Problem 1: WRONG DELIVERY (A container for Sydney was sent to HK; another container for HK remains on the best way to Sydney. Sullivan blended up them in US)
Problem two: BAD ATTITUDE EVEN AFTER MAKING THIS TERRIBLE FAULT (Sullivan isn’t responsive / not upgrading us even after its own fault. My opinion is that Sullivan doesn’t care about its clients even this scenario!!)
-> DO NOT BE FOOLED INTO THINKING SULLIVAN WILL Care for YOU OR YOUR BELONGINGS WELL AFTER You’ve Got AN INSPECTION – IT WILL HAVE TWO FACES ONCE YOU SIGNED THE CONTRACT.
Problem 3: HIDDEN COSTS / OWN INTERPRETATION Whatever the CONTRACT

Here are the particulars.

Problem 1: [WRONG DELIVERY] Our household have 2 containers: one for Hong Kong, along with another for Sydney, Australia. The business mixed up both container in US. Back in HK, we obtained the container assumed to be sent to Sydney (What a surprise! ) ) , and another one assumed to be sent to HK remains on the road to Sydney. It is possible to imagine how your life is going to be with no own possessions. Obviously, the anticipated delivery date isn’t guaranteed you, and that means you may expect a particular amount of annoyance when you proceed to other areas. Nonetheless, this differs narrative. Can you really do this for 2 months as a result of moving company’s error? We’re having very hard times residing with no personal results. We needed to purchase redundant items which we ought to have obtained already in HK, also needed to go outside for dinner or lunch more often than we usually do. We’re likely to submit an inconvenience case. In sum, your container can be located in different areas. Be mindful.

Problem two: [BAD ATTITUDE] We’re totally shocked at HK on account of the incorrect shipping. We requested this business about its comprehensive plan of activities to take care of its error. But, we did not receive any comprehensive plans (we obtained only general brief email, that’s it). Therefore, we itemized every query to help manage this matter, however, AFTER TWO WEEKS we DIDN’T GET ANY SINGLE RESPONSE. We’re the person who phoned the local moving company to learn what’s happening, and Sullivan did not respond it. That is what it is you will get out of Sullivan should you register the contract. Be cautious. Sullivan doesn’t respect its clients. Is not it this organization’s duty to update pertinent information to clients to resolve this issue? That is clearly Sullivan’s errors, but we believed that this business is behaving like there is not anything occurred. After the firm inspect your residence, you may believe this corporation will care for you and your possessions nicely. This was same to people. But, Don’t BE FOOLED. When you sign the contract, then they won’t. Apart from this ridiculous situation, the business hasn’t been reactive / never kept its promise: Sullivan advised us that we’d find a routine (say weekly) updates regarding our dispatch, but it never occurred. That is exactly what this business is. Please be cautious in selecting your moving business. You may devote a great deal of efforts and time should you work for this organization.

Problem 3: [HIDDEN COSTS / / OWN INTERPRETATION Whatever the CONTRACT]
I had been advised that I want to pay additional delivery fees since my flat is about 4th floor. I didn’t really comprehend the reason why this is how it is. See the under my contract with the business.
“Rate Contains: Committed transfer supervisor from door to door,…, regular entry loading in home,…, full shipping to home with regular accessibility,…” Additionally,”Rate excludes:… fees concerning restricted access delivery (…, 3rd floor or greater with NO elevator usage,…)”
My flat has an elevator, and also the local moving company may utilize this elevator. Although the contract states”3rd floor or greater with NO elevator usage” will be billed for additional expenses, Sullivan responded to me stating that”that isn’t how it’s translated”. I was shocked again. Why is it that we require a contract? That is something unworthy? How can anyone translate this contract in this manner? How can you translate”together with NO elevator usage” term from the contract?
The amusing thing is that our household gets the exact same, but different arrangement to get HK moving. Conditions from the contract involving prices are precisely the same using all the contract because of Sydney. However, if this provider erroneously delivered Sydney stuffs into HK, they did not charge any additional costs for shipping even though our flat in HK is situated at 15th floor.
In sum, Sullivan translate the contract together with its clients in its own handy manner. They dismiss what the contract states. My opinion is that they first bill (or request ) you some additional expenses, and in the event you merely accept this additional charge with no feeling, they then feel fortunate to get additional cash even though it’s not suitable. Why the exact contracts have distinct interpretation? I still do not know.

PLEASE BE CAREFUL WHEN MAKING A CONTRACT WITH SULLIVAN.