Star USA Moving LLC

Were informed by Susan”director” that my sales adviser was incompetent. When I repeatedly said I was amazed at the degree of unprofessionalism and lack of customer support, Susan said”ARE YOU GOING TO KEEP ME ON THE PHONE ALL MORNING?!?! I GOT IT.”

Confirmed and was guaranteed movers are here between 12-4pm Sunday. Called at 4:15pm on Sunday and was advised that the motorist would not be here until the following day. Took numerous phone calls to even get somebody on the telephone. Spoke with Alex, had been advised that it was my fault that the driver would not be at my flat on the confirmed day of the transfer. Shocked in the rude way I am being treated, believing it is their mistake. Were told because I did not answer my telephone the day before (Saturday), the movement was rescheduled. The voicemail which has been abandoned left on Saturday, once I did not answer my telephone, said the movers are here between 12-4pm another day (Sunday). There were not any directions to call/text back to affirm. I double supported the movement on Friday, however nobody appears to care. I would never actually use these movers again. Buyer beware!

Our daughter was going out of Milledgeville, Ga. into Tallahassee, Fl. We known as Trinity Relocations and obtained a quote. They gave a very reasonable estimate. After the movement got nearer, a few items were added into the list (10 items, the largest being two plastic 3 stall containers) and the quote went up by about $1000!
The day of the transfer the movers (Star USA Transferring from Atlanta) came in a Budget truck and were 2 1/2 hours late! We’d presumed that such a brief move could be same day shipping. The movers advised us the exact same evening is $650 more! This was NEVER clarified to us. Trinity stated weather or traffic can really make a difference, but NOT that many motions hold your items for 7-10 business days. The day of the transfer was a gorgeous afternoon and ours were the only things on the vehicle. When we listened and called to Trinity, they stated that when we didn’t wish to pay the additional charge, the movers might only turn around and take our kid’s items together back to Atlanta and send them in a couple of days! (Although they had been less than one hour out of Tallahassee, over 3 hours from Atlanta, in the point). There was not any reason they couldn’t deliver our items the exact same moment! It might have cost the movers longer to return to Atlanta. But we already had a good deal of cash in Hotel rooms also could not manage more time away from work.
The movers themselves were fine and did a fantastic job, except that they stopped for supper prior to delivering our items, which can be nice but they never called us to inform us. The entire matter was misleading, unpleasant and annoying. We’ll never use or recommend these movers or Trinity Relocation again. Buyer beware!