Smartway Moving

This is definitely the most unprofessional moving firm.
1. They do not come in Time
2. Don’t label the boxes correctly
3. arrogant labor
4. Didn’t send all of the things, when claim has been registered they dropped it mentioning the burden of things to be sent is not as
5. Bankrupt furniture, decrease claim mentioning the picture does not show it as broken if their labour took the film and verified it had been broken.
6. Billed 3 percent as credit card charge without notifying me

Patiently followed up for 3 weeks and they stated claim is diminished. Spoke to the manager and obtained the response to”move-on”. They’re cheating individuals in the title of transferring stuff. Never think about them for any movement.

This is only one of the most egregious moving business I’ve ever handled. 90 percent of my furniture was a busted. Among my worst expertise to manage this firm. David who does not even knows how to talk summoned to throw away my furniture and do not even have a client support abilities. The claim filed was for 378/lb and that he said that you had been diminished. The way the hell that the bed, dressing table, dining table, couch can burden 378/lb. This is completely [EDIT]. This business is a scam and warrants and individuals should no more be coping with it. This firm does not even offers a google testimonials as they may be conscious that they will acquire negative testimonials.

I talked with Brandon in Smart Way moving who appeared to be a wonderful sales rep. They gave me a really minimal rate and that I wanted storage so that this was provided for me. They couldn’t confirm a date of my transfer and instead gave me a selection of 3 times. Each time that I asked when they’d have my things arrive that they avoided this question. I also asked a few times due to their storage place with no response. Eventually they supplied the speech of 1670 Enterprise Road. That came up as Provincial Movers. 1 quick google test and these men had horrible reviews. I requested Brandon who suddenly couldn’t talk English relating to that and had no answer. So I chased my movement together. They are currently refusing to return my $100 refundable deposit together. When reserving they promised me that this cash has been returnable unless it had been significantly less than 24 hours notice. I cancelled four times beforehand.

Do not book together. It is only Provincial office operating beneath a different title.

STAY AWAY
The took a deposit rather than performed the ceremony and did NOT return my deposit!!!!
I place everything together 3 months earlier. They called me a evening before the big move and canceled on me. I must find different movers last minute and all were reserved. I need to pay hotel remain until I discovered another business to deliver two days after.
They prevent my calls and my messages requesting my deposit back.

They transferred me from Cambridge into Kitchener because I had a large house to be transferred I had been hesitant however 4 men came and made it all really Simple
They were very proffesinal and incredibly friendly, never took brakes so that I needed to prevent them and provided them great
Most honest business I have ever dealt with

They transferred me in 3 hours at guelph
They were quick, friendly and professional
Wonderful cost
Thank you

Never seen as this dreadful ceremony before. Waited a month after they stated it is only going to take 1 week. They charged me over that which we discussed on the telephone and never applied qualified discounts. In addition to that my furniture has been broken and filthy. I am missing a few of my things too. Brandon sounded nice before I really started the ceremony then he had been so rude to me. I am unhappy with his poor support. I really don’t advise using clever way moving.

This firm proved very accommodating to your pickup, however I’d seriously contemplate using them later on. David, my contact in SWM, advised that the shipment will arrive two weeks afterwards. But that wasn’t the situation. It took them 3 additional weeks to get there. My girl and I purchased one explanation after another. I had been outside of town and asked them to ensure that they could possess her number on record. Throughout the subsequent 3 months, she always called them to figure out if this shipment was supposed to arrive. Papers and time frames had been put, however, the shipping never occurred. Messages were abandoned, without a call backs. Ultimately, I dropped my patience and requested to get a firm time and date through email. What I get back turned into a rude response stating telling me to”chill” and that I was being”annoying”. Not just where they sue, but they’d bill my credit card 4 weeks before for the transfer, but not ready to provide me information on my services. Don’t use them!!!! I am open to sharing those mails with anybody that want to view them. This guy is unprofessional and invisibly. RUDE. RUDE. RUDE…. Don’t them. Plus they also charge me $300 over the quotation.

When there had been a negative star I’d have given this to the firm. When there’s a drawback five star I’d have certainly given this to this organization. Do not do the mistake of choosing this business for transferring. *They will destroy each and each bit of your furniture. Phase *.

Constantly late (by about two hours for pick up and delivery from if they said they would be there), inadequate communication. Extremely SLOW. I probably moved more stuff into my new house than they did. Very unprofessional and incredibly discourteous. The delivery driver shouted in my brand new neighbor when she requested them not to completely block her drive. Oh. Plus they can not park a truck to rescue their own lives! I had zero confidence in this business from the beginning of move-out moment. Wouldn’t recommend these individuals to move anything. Ever.

The pickup was quite smooth and easily. Regrettably I have not heard back about if my items will get into the last destination and where precisely the storage will be. A bit more comprehensive communication between the movers and customer will be quite valuable.

The people are really unprofessional, they never answer any question correctly and hang up in the center of dialog. They billed my card without my consent and even prior to giving me some bill. And so are just two weeks late already for my things and yet I don’t have any idea wgen my things is going to be attracted to me.i will never ever recommend this business to anybody. They even charged me more.

Quite satisfied with the support I received from that business. I transferred out of Richmond in British Columbia into Montreal. Victoria was my move to man and she helped me to get everything together from begin to finish. She’s extremely careful and works after hours making it effortless to get in contact with her if I had to, I truly enjoyed that. I was really happy and impressed with the men that came to pickup. They shot their time wrap my furniture up and packaged my enormous Swarovski mirror so well. This mirror isn’t cheap and that I was the most concerned about any of this, so that I paid an additional $150.00 to get them wrap it professionally and I’m happy that I did because I couldn’t do that good of a job packaging itself. It took 11 days to send, I had been informed by Victoria that I must anticipate two weeks so that worked out great because we’d already arrived in our new location. The shipping team was distinct from the pickup men but also did a great job. Everything was placed in its appropriate place and space and the men worked hard and never to mention overdue before the project was completed. Happily my mirror came without any damages that frankly was my main issue from the return. Really pleased with the price also since the number is exactly what we had been expecting and exactly what we budgeted when moving through our stock with Vic. I would advise using this organization and coping with Victoria when possible.

My fault to think these folks even after reading testimonials. I love to give folks the benefit of the doubt. Do not make my mistake. They’ve dropped 4 boxes of my possessions and they continue telling me different stories. They guaranteed me to receive my items in 5 times and required over a month with lost items. In the start they seem really nice but once you pay them they’re completely impolite.
Their rates are not as exactly what they tell you either. They will over charge you on extra weight.
I hope that they get what’s coming to them for screwing households and life of inicent men and women. My children and my self had to sleep on the ground for a month until we got our bedroom collections. They informed me the reason why it’s going to require a lot more period then assured was because they shipped my dispatch”on injury” to a different state.
Do not waste your money and time on this provider. What goes around comes around and each penny they created from us will hopefully be reductions for them.
They employ selling repetitions that speak nice for you and provide you their mobile phone number but prevent you once they receive the payment. They’ve no opportunity to listen to your complaints along with also the accountant called me”dumb” when questioning the last fees.

I can go on and on but please save yourself a hassle, cash , and time and employ a professional company that is accredited via the credit bearu. This provider is not as I’ve did my research on them later.

I’ll keep my review short and easy. Our expertise with intelligent way was fantastic. They implemented our relocation just as intended. Showed up on time and delivered inside the summarized dates. Movers were more efficient, attentive and obviously experienced. They packed our whole house that’s apart of this support we needed. My spouse and I proceed every 5-8 years because of my occupation and that I shall guarantee to conserve Victoria’s amount once I want to relocate again. We appreciate everyones efforts and Victoria’s communicating during. Overall we recommend this corporation.

Had a pickup of possessions in Nanaimo, BC to visit Windsor, ON. From begin to finish – specialist, efficient, courteous, and friendly. I truly can’t say enough good things about the superb customer service that I received. Victoria my movement planner, is quite conscious of people and their feelings, so constantly made me feel blessed. She’s quite kind and astute. Made me believe that I was quite important client and she’s really patient. I wouldn’t be afraid to utilize Smart Way moving again if needed. There ought to be many more people on the planet because you’ve got at Smart Way, everyone I dealt with that I deliver out a BIG THANK YOU.

Service was fantastic. Zero complaints. Business was dependable, fast and reasonable priced. No issues or damages. Movers worked quickly and made it simple. Enjoyed working with Victoria she had been exceptionally patient given the simple fact that I transferred up the date around several times. Will work with again. Thank you.

My experience with intelligent way was fantastic, they transferred my things out of Toronto to Atlanta. The movers showed up on time and they were quite friendly, experienced and productive. Victoria was my to move individual and I can’t thank her enough she had been really careful and always available to answer all of my queries and walk me comprehensive every steps from begin to finish. I love her effort and communicating throughout. I’ll certainly recommend them and will rely on them later on.

Very Fast to take charge and cash. Unbelievably rude when inquiring about my brand-new furniture which has been severely damaged. Destroyed my computer desk outside repair. Lost my own 40 inch Smart TV. They did say that I could claim the reductions, which I did, so I heard nothing from them since. These great reviews are fake that I think, also function as Provincial Movers. Notice their speech is a mailbox, you can not serve papers via a lawyer. I attempted suing them. I hope that these guys get what they deserve in this life and the hereafter. They do not deserve 1 star, however, I think it is for bringing my possessions from Alberta to Ontario in several pieces.

Just wanted to say a BIG THANK YOU TO SWM!!!! Thanks for VICKY for placing up this for me and invite you for the movers (sorry I do not keep in mind the principal men name). I utilized SWM for my transfer away from Florida to Canada. I left my booking with Vicky and actually appreciate her client service and immediate answers!!! Frankly she left it SO EASY! Thanks girl you’re the very best! It took them 6 days to send after pickup, I did not require storage. The men worked hard and that I had been amazed with the way that they handled my recently utilized appliances and a couple of classic furniture pieces which are heirlooms. They packaged my TV’s for me personally too , I paid an additional $80 for your wrap. My burden ended up a tiny bit more than I ever believed it was really going to be although it was not anything meaningful. Vicky supplied me with a greater quote if so that I was somewhat ready and frankly 60 cents a pound from Florida to this is a fantastic bargain!!! I’m met and although I do not plan to return I’d use them again. 5 STARS GUYS! Thank you a lot again SO satisfied!

Wonderful support. Happy with level I paid. Only stage of advancement to mention is for pick-up moment. Movers were approximately 45 minutes late they might have predicted. But overall I’m fully happy with every thing else. Do not have a lot of material to move mostly boxes a couple of furnitures. Everything came exactly the identical state. I’ll be expanding my own recommendations.

Avoid at any cost. I didn’t obtain all of my things and the big items I did get were ruined and some ruined. The business is going to avoid assisting in healing for any damaged or missing items. STAY AWAY! I replicate STAY AWAY!

They were cautious on tackling my things in both places
Very cheap and fair with their solutions
Enforcement section was great and David

Men stuffed up our home and in 1 afternoon and came at ontario and returned to the things next moment.
They work quickly and they really friendly, mind office constantly follows up. David and Victoria predicted at least three times to make certain everything was moving nicely
Accounting was Simple to Manage
Due to Sarah
Oh incidentally, not even a single scratch on any of my things

I was originally very happy with this corporation. Victoria was nice and easy to handle; nonetheless, she supplied me with bogus info and attempted to blame it about business policies affecting. As soon as I reserved the transfer I had been advised to cover the $100 deposit upfront and the remaining portion of the payment could be expected when my possessions arrived in my new site. 1 week when they picked up my items I had been sent a statement and promptly charged for the whole move. The cash was taken from my account before I even saw the bill and that I wasn’t given any chance to use another credit card while I was likely to do. I asked many times about that and all Victoria would tell me was that possibly their charging policies have shifted. I called the company and talked with the man or woman who answered the telephone in addition to the accounts and they both informed me it has ever been company policy that they accept payment prior to the transfer. I attempted to discus this matter with Victoria and that I didn’t react to my messages although the formerly had also been very fast to answer. I even asked for the amount to get a supervisor I could talk together and she still did not respond. She also told me once I reserved the movement that it might take 1-2 weeks to my items to arrive and it really took 4 months. I discovered from another employee in the company that this was ordinary moment. I know that the business has its own policies and processes and I’m more than delighted to abide with them however the misinformation I had been awarded resulted in additional fees for me out of my childhood and no effort has been made by some of those 3 individuals I talked with to solve this or even acknowledge they made an error. The movers themselves were both quite efficient and professional but the people at the workplace were quite unhelpful.

Among those pick up places of our relocation has just been divided into and I’m positive that it was the movers out of Smartway. We’re currently in the process of running a criminal investigation and we’ve considerable proof backing our suspicions to put significant prices on both the movers and the corporation. If anybody else has a similar experience – please contact me personally.

Additionally our whole move was a total disaster ad among their worst experiences of my entire life. These people are offenders stay away if you don’t would like your items stolen, damaged, obtained much too late or you would like to cover 3x’s longer than the initial sum (charged to our credit card without consent weeks until we received our items ) Im sure all of these positive reviews submitted are workers of the business. Stay as far away as you can from them.

Revenue guy David is a fraud. When there was a negative star I’d have given it to this corporation. When there’s a drawback five star I’d have definitely given it to this corporation. Do not do the mistake of selecting this business for moving. *They will destroy each and every bit of your furniture. Period*.

This firm took six months to send my possessions from Alberta into B.C.. They told me it’d just take four times. As soon as I tried calling them through this time I had been dismissed. When my furniture eventually came, some products were seriously damaged. When seeking to speak to their”claims section,” I had been told I want to talk with somebody who didn’t exist. I finally gave up.
Avoid at all costs!

Hired Smartway for the own move. Movers did a excellent job. Pleased with the Procedure. Victoria has been accomodating and helpful. No obligations. Shipping was within specified time range. Would use again.

I proceeded together and was quoted two weeks, the shipping took two months. I’d 2 things damaged to the point that you is unusable. The shipping man’s left crap in my yard once they left and I’m not being compensated to the damaged items. Remain clear from them at all price. I even caught one of those men sliding a massive box down the staircase.

I aspire to avoid anybody else from having to take care of a business which has such complete disregard to their own tagline of”Total Commitment to Quality Service”.
Smart Way is a dishonest, and also quite disrespectful firm.
Certainly the worst customer support myself and my loved ones have EVER had on both the shipping and receiving end. They gave a quote and then charged an outrageously higher cost. They had been evasive about if our possessions would really arrive, and it took four months to arrive rather than the formerly agreed-upon two. They weren’t coming with any information regarding our possessions’ whereabouts or shipping date. They demanded that we pay before getting the possessions, so we had been not able to view their condition before we’d paid (surprise – that the boxes were totally battered). They stated they’d arrive for shipping between 9 and 10am, and at 10:30 if they hadn’t arrived, we predicted, just to be informed that they had been postponed and might arrive at an hour (but did not believe they had to telephone us to tell us that ). They didn’t arrive before 1pm – a whole FOUR HOURS when they said they’d arrive. They will completely discount your own schedule. I called the office to boost my concerns, just to get the worst customer service EVER – that I had been hung up on twice, also talked to some David, who had been incredibly rude to me. I’m appalled that they are ready to maintain a company functioning when this is the way they handle their clients.
I am frustrated I must give them even 1 celebrity to be able to leave this particular review.

I’ve not complained or expressed my dissatisfaction on the internet. But if I could stop anyone from ever ever ever using this business, I’ll do this. From the start to finish this business was extremely unprofessional and verbally abusive. I have never seen a business, particularly someone from the management group ( David and Michael) talk to clients is such a degrading demeaning method. When I asked David for the owners or anybody over him contact info to express my dissatisfaction,” he said quote” No, I am the supervisor and that is all you want to understand, I won’t offer you anything, would you call Rogers and request to consult with the CEO). The products weren’t delivered still waiting and continues to be 4 months, he cancelled my delivery only because he wished to give me a tough time. I really don’t think a company such as this should ever be in business if they have zero regard for individuals. When I asked David if he treats all of his client like this he replied:” only those that I dislike and offer me a hassle”. Rating is -100 not 1

I will talk about an email I wrote to the director of Smart Way Moving. I do not typically ask people to discuss but in this situation I’m requesting. This business shouldn’t be in company!! I sent this email last Friday. Here is the third email I’ve sent to him. I delivered the first one on March 18, a follow up on the 20 and this one on the 22. Still no reply. By submitting this I understand that I could kiss my lost box goodbye, but I frankly do not give a flying $&@&!!!!!!!
When I hired them I was told I would receive my items involving Feb 20 and 25 and I would pay the remainder of everything I owed them once they off loaded my items. I was also informed my items would be sent on a tractor trailer.
The day when they picked up Feb 9 I got an email saying I had to cover the remainder of my announcement. I called the office after I came in Ontario and informed the woman that wasn’t exactly what I had been told. She said”You want to pay today”. I stated” not occurring provide me your supervisor”. I got David. He informed me it was all fine and that I really could pay when they delivered. I asked him when I’d get my items and that he said the dispatch was departing Vancouver the following day and he’d be in contact. Following a few days he had not called, I called and inquired for him. After he reached the telephone he yelled at me for calling and calling for him. He explained” the response is going to be the same in all people”. I said okay can you tell me why it is taking so long? He said no and that he had another customer on the telephone and he hung up on me. I was angry and you may hear it in my own voice I’m sure once I phoned back. He explained I’d take delivery in Mar 8. I recall thinking I could do 10 more days!! The email will inform the rest of my narrative. Please please please do not seek the services of this business to transfer your stuff.
And and FYI once I spoke to him about the Thursday and had been informed that I wasn’t getting my delivery on Friday Nikki Laurin was standing beside me and she heard every word he cried at me. I didn’t have him on speakerphone!! Here’s the email I wrote him.

Hello David.
I’ll now assume that you can not be bothered to help me locate my lost merchandise. I sent you an email Sunday night. I advised you on Wednesday. And today it is Friday and you haven’t responded to some of my mails. I’ve tried calling twice and you won’t come to the telephone. I understand I’m not your favorite customer since you appear to believe I had been harassing you and your team. I was only looking for out when I had been planning to receive my things. You see when I hired you people to proceed, I had been informed by your salesperson I would take delivery between the 20th and the 25th of February. When I did not get a call from you then I called to ask when I’d get my items. You said March 8. This has been about the 26 of Feb.. I recall believing ok 10 more days. I then phoned on Monday March 4 to affirm and was told me I had been getting my things on Friday. I made arrangements to get a buddy of mine to come to help me unpack. I phoned on Thursday the 7 to affirm and was advised I wasn’t getting my things the following day. Obviously I was angry. However, I never once swore or has been disrespectful. And from the way that your woman Brenda has been fantastic. You on the other hand behaved like a entire jerk. I was also told by your folks that my things are about a tractor trailer not a railroad car. You called me a liar and explained that I was not permitted to telephone there anymore. All I needed was to understand when I’d take delivery of my items, and why it was taking as long. I explained I was sleeping in an air mattress for over a month and you did not even care, you simply hung up on me.
I’ve decided this is my final attempt to supply you with the chance to show me that you truly care about your clients. I expect your reply David, however at this stage I do not anticipate it.

Jodi Rose

Stay away this business, I’m missing a lot things is that there is a way people are able to return their things, or prevent broken things, and stay away this business they’re fraud they place nice lady salesperson additional things aren’t great, they man title David when telephone him he change his name and his voice lol what is sort a provider is that. Stay away

Disaster move began July 2018,
Smartway customer support and assurance that they’d do a fantastic job was consistent straight up before the truck showed up to move us. The truck was already 3/4 complete but they stated they might get everything in and they would not rent local storage before 5PM as it was evident they could not take all our possessions. ( the quote of just how much truck we had was supplied by Smartway once I sent them several images of what to be transferred ). Our furniture etc. went to their storage facility, which has been an old warehouse in Mississauga, not climate controlled as revealed on their site. All our furniture has been ruined, even the sofas they wrapped in vinyl, and some boxes and furniture dropped somehow too. Company Management stays anonymous and they will not require any complaints. I needed to select the business to small claims court and we won an out of court settlement in April 2019 since Smartway understood they were completely to blame. I wouldn’t recommend this business as their direction has neglected to give superior instruction and procedures for their workers.

I hired Smart Way Movers to the Vaughan ON into Nova Scotia transfer. Both men came in the afternoon to Tim Hortons coffee and donuts along with their prices for extra packaging prices were fair. I tipped them later due to their hard work and they have been in their way. Despite being less than a week later than anticipated, I really do know cross-country moves aren’t always on time and the majority of folks get fussy I visit. It occurs and the movers aren’t necessarily to blame; my items arrived how I shipped them with exclusion of an older walmart lamp which broke (so what). Thank you for taking good care of our relocation. *thumbs up*

These movers do not even deserve 1 star. They ruined my home I was going from and half of my things had been ruined. They had been 8 hours late showing up to transfer my things from my home and three months late bringing my things into my new property. When they ruined my home moving my things out they did not even inform us about it, we discovered of the cleansers which came in after the transfer. They wouldn’t speak to us if we attempted to follow up about when we’d get our things and were threatening and aggressive. They did come back and correct the hurt but they’d have just did the bare essentials if it was not for my brother that I had seeing them made them do the work correctly. DO NOT HIRE THESE PEOPLE THEY ARE SCAM ARTISTS!!!!!!!