Seven Seas Worldwide

I delivered a box in Australia (Sydney) into the U.K (Glasgow). It was a really terrible choice to use this business since the bundle wasn’t really sent to the speech I’d asked. I told them how significant this box was and that I had it ASAP.

I phoned them after the purported delivery date to learn where my box was. They stated it had been stuck at boundary control and they’d find the box for me as speedily as possible as I’d my kilt for a marriage at the box. After waiting and not being able to wear my clothing to your wedding (needing to lease one and cover this ), I phoned them back.

My box had actually been in Glasgow for 2 months but the automated system hadn’t worked and that I hadn’t been advised!! Now I was really miserable and angry at what had occurred. This is just what I paid the company for but nevertheless they hadn’t delivered on promises. The only reason I discovered out that the box was in Glasgow was on account of the simple fact I had called them.

I finally got the box delivered to my residence, (after having to lift up the box my staircase and it becoming in quite poor condition).

The business failed to perform what I’d paid them to perform. Deliver a box from A to B, and so I contacted them to make a complaint and request some type of reimbursement. I was rudely told I wasn’t eligible for anything. Very bad service for your money I paid.

I am not certain if we’ve been cheated by this corporation. They offered us SGD 168.16 for 7 boxes of 0.65 cbm. We have paid SGD 130 as a deposit. The true amount of boxes had been 6 boxes of 0.47 cbm however, the bill figure was SGD 341.47. I called to asked them several times but they did not offer a very clear response. A number of them responded that their approach had a issue and they’d repair the problem while the others cautioned us concerning the storage charges. We delivered the boxes once we were still in Singapore. We are currently in Sydney however our things are still stuck in Singapore. We are so concerned today.

I utilized Seven Seas Worldwide(SSW) twice, once from Germany into the UK, Then by the UK to Germany. I had issues and frustrations and lost work days initially, but decided to give it a second try, because the delivery from the UK was smooth(ish).
My god was I wrong. (tl;dr: DO NOT USE THEM AT ANY COSTS)
Moving is a stressful event, also due to a lot of unforeseen scenarios, plenty of terrible things can occur. It may be postponed, things may be broken, etc.,. So one should not take it too soon and lash out it on the moving business when these things occur. It is not completely their fault, right? But what makes a moving business bad or good, is the way they manage the *poor * scenario after it occurs. In that way, I’d say SSW is your worst, and frankly should be from business, because A) that they are genuinely incompetent, that it creates easy crucial mistakes repeatedly, like mistaking the address and also mis-delivering( B) it can’t command the third party delivery companies from foreign countries, and most irritatingly( C) it does not admit their wrong-doing and reiterates the identical excuse, that the clients’ satisfaction is their utmost concern blah blah, naturally that’s a reddish lie, also but they can’t compensate for whatever.
In the long run, I dropped two and a half working days, because of solely their incompetence, indifference and error, and has been told there could be no reimbursement for this, because of announcements from the contract. I looked this up. Yes, it states that they aren’t accountable for the material not being delivered in the promised time, however it does not say anything about once the delay results from their very own error, for example printing and attaching the incorrect tags, as was in my own case. Along with the craziest of all was, even when my almost new 27 inch screen was delivered entirely broken, unusable, because of them not packaging it correctly, which of course they guaranteed they’ll, they didn’t take any responsibiity, also stated they will give me’ex gratia’ payment of 100 pounds, and that is exactly what I covered it for. This is really for when the box is lost or completely dropped, not to when my material is totally trashed since they packaged it like packaging a teddy bear doll. I’ve sent them photographs of how my screen was packaged, the way the box has been squished, without the indicators of’delicate’ or’handle with care’,”track indoors’, etc., but they were dismissed. If they were planning to package it like this, they ought to have advised me to package it myself. I am certain even as an amateur, I’d have done a far better job than placing my screen diagonally at a haphazard box, and filling the triangular space with a few pockets, and expect it to endure a cross country delivery. Overall, I lost energy, time, a lot of cash, and gained plenty of frustration and anger. Who wants that in an anyway stressful cross-country going? No one. Do not use it. Ever. Sure, to get a easy movement, they could be fine, but if the smallest *poor thing* occurs, they’ll switch in the mindset of, because I received my boxes ANYWAY, that I must be very happy about it, and that they have completed their duty. Things I Have lost and got ruined in the procedure? Not their problem. They’re a disgrace, and they ought to be ashamed of themselves. BTW, because they appear to somehow pump up their inspection scores on trustpilot, I’ll be submitting this review anyplace, so clients would know the reality.

My bf utilized sevensea earlier, and sent inside in a month. So I am chose to utilize sevensea to send my things. I make the payment on 1th of Feb and WTF I did not get my things yet until today not even a statement or message???? WTH of the provider not duty in any way? Just know accumulate the amount?? However, the direction is suck!!! Please allow me to know when my things will be arrive!!!!!! Fucking poor service client

We transferred out of Oxford, UK into Hartford, Connecticut in July. The start was nice. We had no furniture so that we settled for boxes just, superior insurance only in case as a result of irreplaceable/sentimental things (I did not understand there was nice print as somebody else complained of and had matters been ruined, probably they would not have paid out because we would need to demonstrate that they did this, so obviously we compensated for nothing). The materials they gave were useful, we’d 11 boxes and 1 oversize framed piece of artwork, therefore 12 in total. The pickup was easy. Expected complete w/ customs/destination prices are less than $2000. Along with the shipping came roughly a month sooner than anticipated. EVERYTHING GOOD STOPS THERE – THE ISSUE IS DELIVERY. They don’t communicate w/ his own courier, UPS, at many countries. They bombarded me w/ mails which our belongings had came and that I had to pay and program delivery. I did this w/in 24 hrs and they stated they could provide the following day, Friday, the 21st of Aug.. My husband took the afternoon off and then nothing happened. No telephone, no UPS, no testing upgrade. Not once did they reach us out w/out us climbing hell w/ those first. We phoned them two that evening. We had been advised UPS had informed them Fri’m that they were not picking up the shipping. Why didn’t you call us to inform us that?? We had been told that there was nothing they can do til Monday since mgmt was completed for the afternoon in London. The UK is just 5 hrs before the east shore. From the time that I had been in the office at 8am Monday, Aug 24th, they had not achieved in any manner. 5 hours beforehand and they had nothing to speak to us. They had no standing once I called that afternoon , they said they would followup but had nothing that afternoon once I called again or again that day once I called a 3rd period since NO ONE WOULD EMAIL OR CALL ME BACK. We requested for reimbursement as a result of our wasted moment. ‘You will need to email the complaints director ‘,” Jane Elwell, that I did, however, that I am not certain is a real man or when she’s, doesn’t care to really offer anything but a lame apology and also deny you reimbursement after estimating the nice print of not assuring a shipping date. She did not write us til Tuesday morning that actually explained nothing and after that, UPS’ website said they’d deliver that afternoon. Seven Seas advised me several occasions it WASN’T coming on Tuesday, they affirmed it even when I asked why it stated it’d be about the UPS website. I had been told this with a manager in Malaysia. Despite their advice to the opposite, my husband stayed home all day just in case. The shipping came although not, after 5pm. Marked as 4:25 however to our bundle room and overlooking 1 box. No telephone, did not replicate our apt – only filled the email room where other renters receive their mail. Then they missed our 1 part of artwork and abandon it on the vehicle. I had the following arrangement to get a garbage can w/ a very different business that arrived the exact same day along with the motorist confused it since if my 12th Seven Seas box. Obviously that didn’t prevent two Seas by sending a conclusion email once we called to inform them we just had 11 boxes. They did nothing to assist individuals w/ that either. UPS delivered it the next day – again no upgrades or standing whatsoever rather than til 6pm. THEY DO NOT CARE ABOUT YOUR Products. They’d told us they had opened an evaluation w/ UPS – however gave no follow up about this. They’ve since still not responded but the 1 time to some emails, no additional apologies or assessing account if we even got the previous box. Ghosted completely. Their answer to this review will probably be how sorry they are, they will blame the company (sorry, do not buy it – we compensated two Seas, not UPS) and Covid, but it won’t describe their lack of liability or Favorable reaction when something like this occurs. This is only a baffling method to conduct a business such as that and I can not wait to tell everybody we know to not use them.

We transferred in HK to UK at August 2017, following several disasters with Seven Sisters Worldwide we obtained our transport on 5th June 2018. A number of things missing and numerous things in our boxes that aren’t ours.

Following is a rundown of all from begin to finish.

My husband ordered the transport together with HK workplace with Adzim. We desired to pay by bank transfer, which Adzim proposed yes we can. She delayed committing bank details till afternoon of collection in which she changed her story into”can’t conduct bank transfer. Leave the entire cash balance along with your own boxes for transport.” Ludicrous I understand. However, with my spouse departing that afternoon he felt that this was his only alternative. He reliable Seven Sisters Worldwide. I know he shouldn’t have done this and that he understands also. However he did. He made $3000HKD money in an envelope together with the delivery papers along with one of those boxes.

September 2017 (we are currently in UK) we get an email advising us haven’t paid our equilibrium so our transport remains in HK. My spouse called HK workplace, maybe not surprisingly they have zero recollection of such a dialogue. Telephone UK office, that they will explore. No choice but to cover again. Pay #276GBP through credit card.

Get our transportation 5th June 2018. Notice a lot of things of baby clothes which aren’t ours. Notice we’ve got a good deal of large items missing. These include;
Children helmet and scooter
Children plastic table
3 designer jackets
Big toy car carrier Full of automobiles
Bubble mower
Shapes for VTech shape sorter toy 
Etc…..etc…

Husband called business. Not much assistance. “Require pics of things you’ve got which isn’t yours and listing things that are missing.” 

All in they have”lost” over #1000GBP of their possessions and they have been no assistance.

Been connected with UK Tranding Standards and HK Consumer Council.

Cautionary tale. 

Avoid this company if you can

My wife and I recently moved from London to Los Angeles and utilized Seven Sisters Worldwide.
We used the company to send our many valuable things as we needed them within our new house within two weeks.
Our 10 boxes filled with wedding presents, honeymoon buys from aournd the planet,things offered for my wife from her mother and toddlers who’ve both past away from Cancer. .
The boxes came, CRUSHED, TORN, SQUASHED,ITEMS SHATTERED TO PIECES!!! Not only 1 box however over 7 from 10 of these , all clearly marked FRAGILE wrapped in bubble wrap, additional padding and place into strong double ply cardboard.
My wife was in tears for days… memories ruined forever, things which were irreplaceable were totally ruined!
We contacted two Seas Worldwide and that I had been recognized Jane Elwell’s email address as she used to be the director of consumer services.
She asked for evidence and pictures.
A few months back my wife’s grandma got diagnosed with cancer… we’d had a small delay of a few weeks supplying images to Jane because we had been coping with this dreadful news.
After placing all of the images together ( and there are lots of ) my spouse sent off them.
The reply also I quote:

” You’ve said below the Extra pictures of those boxes, so as they appeared on birth, could be supplied but that I regret to not have obtained these and a period has now passed since the shipping has been performed that it it will then be improbable for accountability upon the staffing to be approved”

Jane Elwell NEVER said that there is a time limitation at ANY of her emails. Obviously Jane does not have a direct contact to explore the thing… rather I keep getting redirected to Malaysia. How easy!

Seven Seas Worldwide thank you for destroying our most precious personal possessions and memories.
Thanks for coping with things how you’ve got, a legitimate disgrace to the way the organization and client services should function.

To all those who have taken the time scan thank youpersonally, also please see attached all images on Seven Seas Worldwide’s Facebook page.

I genuinely hope that this kind of dreadful and deeply wounding encounter never need to occur to anybody else!

Marlow Warrington

APPALLING! (China into UK) however Asia/China choices not accessible )
Customer Support have provided me misleading info.
They haven’t returned calls requesting for support.
I’ve waited in ALL DAY for boxes to be sent despite being granted a noon-3pm (approx) delivery time slot, then advised it had been n`t authentic subsequently told 9am-6pm.
As informed I shopped in 3pm to state no shipping as yet.
I received a call back at 3:35 however they wrapped up inside another before I can answer the telephone.
I couldn’t dial an global number therefore simplifying the 400~ amount again. I had been told I’d find a call-back. NO call-back.
Can I get my own boxes now?
Are they gathered in time in a couple of days? I really doubt it.
The disgusting Client Service group (led by Susan Zhang) requires a real-good shake-up since they believe that they are small tin gods dictating for me a client.
WHY did all this occur?
Since I said I didn’t need to convey by telephone but by email – better, zero ambiguities and re – handed there’s a listing of exactly what said on either side…
Instead, it put their collective nose out of joint so that they chose to screw everything up as punishment for me.
APPALLING!

Things appeared to be going alright and that I waited to months for my dispatch that was anticipated. Nevertheless, while my packs came to habits I had been advised to cover the delivery charges and then choose a day to”be sure and be ready for”. I picked a Thursday and took the afternoon from work. I had been told I’d find a tracking number in an email and it never came. I waited around all day and opted to telephone SevenSeas in 6pm local time to determine what the deal was. They stated that they were sorry but that the bundles wouldn’t come until the following day. This compelled me to take an additional day off work and get rid of money. I stated this should deserve some form of refund to the 180 shipping fee. They attributed UPS by pushing this afternoon. I used to not cover UPS, I paid SevenSeas. Should they outsource the job, that’s their decision. However, SevenSeas didn’t follow through on their promise for tracking number, shipping date, nor a partial or ANY refund. They never called me to inform me and that they were the people who left a huge deal about having to make home. They requested me to send mails to their criticism boss and she immediately explained sorry but nothing else she could do. I wouldn’t depend on their term or delivery period and in the event that you’re able to select someone else, then I’d recommend you do that.

STAY AWAY. My things were treated extremely about and continued multiple strong impacts. Everything was packaged and wrapped with caution, with their own boxes, and each box was virtually broken open when it came. Many electronics items inside were damaged significantly, since the boxes seemed like they had been THROWN in the container boat on the docks.

https://puu.sh/EQrNZ/1ef1fd311b.jpg

Every product was wrapped and placed within the box. What type of drive did the box choose to maintain sufficient damage to a metallic appliance in that the alloy was plastics and crushed completely shattered?

You’ve just dropped a repeat client and I’d warn people to keep away.

The quotation was for less than half of the last cost. It moved up significantly before sending it the things, they then claimed the products were bigger than agreed (they had been suitcases of clothing so not a stiff container so that I could not prove otherwise) and jacked the cost an unreasonable amount longer. Took more than the maximum end of the estimated range too. Don’t use them again.

When there was a means to contribute less than 1 star I wouldlike. I am starting to think this business is just a scam.

I transferred in Italy to the USA, also had them educated to pickup my complete pubs on Monday, July 6th. They didn’t arrive and proceeded into the incorrect address rather, even though I’d called the last night to affirm they had the right address. We rescheduled to the next day.

(By this stage I’m currently in america along with my boxes are left with a buddy in Italy.) Monday day I phoned again to confirm that the rescheduling has gone through, they affirmed it had.

Tuesday: No show. I phone to inquire why and they stated it had been my fault since I never advised it (even though two different phone calls into achieve that.)

They explained that it might possibly be rescheduled to Wednesday, I explained I had been staying online before the emailed me confirmation about the because they obviously lied to me the day before. I did get the email.

Wednesday: No show. I predicted angry at this time, too because Thursday (July 9th) will be that the final day anybody will probably be in the home. After almost two weeks on the telephone, they ensured me it’d be picked up from noon local time, so which direction was monitoring the entire thing, my situation had been considered top priority, and absolutely it would be carried out. They shipped me an email confirming all of this.

Thursday (now as I write): Without any display. Again. By two P.M. neighborhood time that I predicted, they moved me to control (Wendy) who informs me nothing was even scheduled for now. She affirms that she is able to observe the email I sent me, but that nonetheless nothing was ever scheduled. They’re able to perform tomorrow.

That is impossible, since I made exceptionally obvious yesterday, THERE won’t BE ANYONE AT THE HOUSE TOMORROW. They’re telling me nothing could be achieved, aside from ME forcing the boxes into UPS, which naturally having already moved I can’t do.

Nobody is actually trying to help solve this problem. Every day that I know the folks I talked to the former day whined, they all say is:”I am really sorry about this, I will make it scheduled for tomorrow.” They send me confirmation that they’ll get it done, then seemingly don’t.

I’m at a loss and do not understand exactly what to do at the stage. Within one hour and half there won’t be anybody in the home in which my possessions are everywhere. If you’re contemplating using this company, DO NOT TRUST THEM WITH YOUR POSSESSIONS! THEY DO NOT CARE ABOUT YOU, THEY WILL LIE TO YOU, AND IF THEY MAKE A MISTAKE, THEY WILL MAKE ZERO ATTEMPT TO RECTIFY THE Circumstance.

We ended up spending two x over originally quoted and it required an additional 6 months than quoted also. Really we’re yet to get the bundle. However they continue taking the cash. Would highly advise that you don’t use this business.

TERRIBLE. They deliver with UPS! Hidden charges hiding around every corner. Save yourself money and just use UPS. Or a respectable mover. I don’t leave poor reviews but that was a dreadful experience, terrible company, and ruse sarcastic client services.

The salespeople will guarantee the world. I’ve a injured shoulder and requested to be ensured door to door shipping.

After a while when wondering about my possessions I predicted. The very rude woman said she could not inform me when my things would arrive. She explained UPS will send them at a month or so. This was the very first time that I heard UPS was providing.

Meanwhile, I’m getting fee in addition to fee. They grabbed my masks. The list of banned items didn’t state masks were banned. This detail is buried on their site. Meanwhile, I FedExed masks to relatives multiple occasions. So whose principle is that? They would not say. Nevertheless, they did control my a massive 1050HKD fee. This together with numerous other hidden charges.

Transferring on when my merchandise did arrive they had been carelessly thrown downstairs and most certainly not door to door.

Look how many occasions on their website they state door to door. In addition they assert all around the website they use their particular network all of the way. Additionally they make this claim when you re on grip. That you’ll be a number of occasions I guarantee you waiting to discover where your products are.

So they don’t use their particular network. They utilize UPS. So what’s the purpose? Why pay this premium for them to utilize UPS?

The kicker is that their sarcastic customer support rep who after several mails will ultimately contact you and sarcastically assert that they deeply regret how wrong I had been and ought to have dug through their webpages of exceptions and terms. These conditions essentially negate all of their revenue claims. Thank you Jane Elwell of client support for your late amusing reply after several emails.

Utilize a better support or merely use UPS. You’ll have monitoring and save tens of thousands of USD.

Avoid this scam support.

For the fast, WORST COMPANY I’ve ever handled. The extended version: First, I’d paid in my residue in 2017 for half of the US edition of this, which had been half prior to pickup about the box dispatch. Long and short is 2.5 decades after when I was prepared to really boat, the quantity needed more than doubled. I had been in CONSTANT email contact during this time period, so that they had enough time to inform me throughout that the cost was doubling because of their Chicago warehouse closure. Ok, I’ll leave that person alone, there really isn’t much I could dispute there after having out this but I should have known that there was worse to come. Next, I arrange to have a relative to take a DAY off job because:

Your Collect Total was scheduled for 09:00 to 18:00 on 20-Jan-2020. This is a directed time and subject to traffic requirements.

Seven Seas Worldwide Inc

Well, this afternoon comes….and begins to go so that I frantically begin calling to learn what the issue is. Seven Seas is not able to discover why it has not been picked up and assert it is impossible for them to receive any information because their contact within their other office is not there because of exactly what period it is. That is miserable enough, BUT I called UPS myself because I know ways to find advice, and managed to talk straight with Seven Minute accounts supervisor at UPS who advised me that there was NO pickups scheduled for Illinois daily, and there were also 3 total. So obviously two Seas did NOT predict from the pickup. I then told them it’d need to be on Saturday that I had been advised by seven seas that they had been not able to perform weekend pickups. I again told them that I worked on UPS (that I did previously ) and that they most certainly do possess Saturday pickups. I then was told that I Would Need to PAY FOR THE PICKUP PRICE DIFFERENCE. I denied this and eventually that has been lost and they compensated for this. Then due to their error (they predicted it, I call it negligence ) they handed me $40 off. Fine, now I can not say anything before I get my own boxes anyhow.

Well, now I have obtained my boxes, eventually. Among those 3 boxes had been completely ruined with images of the harm delivered into demonstrate that they were mishandled and damage to my merchandise has been revealed. Though I also had fundamental insurance (compensated for the quantity of 230 ) about the cargo, I purchased from JANE in client support the next (short snippet).

“But in respect to the insurance coverage which you would like to create Justin, I’ve discussed the problem with our insurance policy desk that have got your shipment info and they’ve told me that Basic Insurance was chosen to insure your dispatch and unfortunately the Basic Insurance coverage doesn’t provide any coverage for breakage or damage. Standard Insurance is a whole reduction policy and goes cover into the reduction of the whole box throughout its transit and consequently its succeeding non-delivery for you.”

So after attempting to screw me over on each step along the procedure, the final and last piece for this is that they refuse to even pay for the only $230 value of things which were broken, which naturally has been worth quite a little more than that. I’m reasonable and could be content with this small amount, yet this business couldn’t even do this. Should you ever think about sending anything globally, please to your sanity, then don’t use this corporation.

(any and all email correspondence can be obtained if You’d like Additional evidence )

Justin (j_whippo@sbcglobal.net)

Worst customer service ever! Waited 20 months for the transport which has been quoted 8-12 months from Australia into the United Kingdom. Business will require no responsibility and say it is not their fault – awful communication – that I needed to do all of the chasing! Don’t use this business!

The bundles were assumed to arrive in a maximum transport of 108 days. 145 days afterwards and they’ve arrived. To increase the chaos they’ve added fees to the dispatch and are now holding our gear for ransom. Do not be concerned about whining either as you may too email a ghost…!!!

Yet again, dreadful!
Early September tracker stated arrive at Newcastle 1st October 2018.
3rd October it stated arrive at Felixstowe 4th October.
I emailed Susan Zhang (CS touch managing my sending ) to question. ‘Out of office’ response.
I forwards question to client services. NO reply.
Where are my boxes? No idea. Likely still in China.
Complaints procedure doesn’t exist, remains in client services.
I guess my boxes are’lost in the post’.

My dispatch is currently 51 days late and I am yet to get it. I had been told last week it’s in the nation so I revived to organize delivery. After waiting in all day I phoned them and they said it wasn’t booked in! So expensive and so not worth it.

I had items sent from Sydbey Australia into Michigan. After nunerous telephone conversations with unique businesses I chose to proceed with Seven Seas since it had been slightly more affordable than everybody else. . .or so I believed. I had been quoted at about $1400 for the things. Then I was told I would need to package everything myself in the cost. . .fine. Then when going day arrived, I had been told I must move all of my possessions myself into the truck. . .ooook. The products were subsequently discharged to Hong Kong and they all sat there indefinitely. After 3+ months I then get the following invoice from Seven Seas saying that I spend $1200 still. After much confusion, I had been advised by Seven Seas that I now have to pay the US to proceed the remainder of my things from NY to Detroit. What?! This was never ever ever discussed when I had been quoted and talked a few times to client services. I am laughing at the lack of transparency. Stupid stupid stupid me should’ve gone with all the other businesses which could have wrapped and stuffed my possessions for mepersonally, ans likely would have came already! Do not make the identical mistake that I did. Proceed And save a little cash!!

Don’t use this business!!! I sent 9 boxes from Ireland to Australia on coming to Australia a range of those boxes had been damaged and lots of items within the boxes were broken. 1 box in particular which has big’FRAGILE’ signs around it seemed like it’s been utilized as a soccer. It had been totally smashed and bashed in. Within the box, the crockery that was individually wrapped at the newspaper, double afterward greatly wrapped in bubble wrap has been broken. One of the additional boxes, multiple objects were broken although they were also heavily wrapped in bubble wrap. Seven seas refused to accept any responsibility and refused to supply any reimbursement for all of the damages. They took weeks and weeks to respond to my mails and calls. The entire experience was quite upsetting as a number of the things which were busted had a good deal of sentimental value. My advice would be to get another company since these men are unprofessional and certainly do not care about their clients.

Moved a number of boxes from Kuala Lumpur to Singapore – perhaps not a very long distance. Seven Seas Promised 14-18 days delivery also took upwards of a month. Then said they would not send on a weekend. Cheaper than many others but terrible support.

Absolutely disgraceful customer support from beginning. . .still not completed yet… in case it arrives will be two months late!! We had one adequate dispatch with this provider so went together again. . Major mistake! Without moving into paragraphs of information. . Waiting for a supervisor to call me back for over two weeks now. Here is actually the 3rd time of asking to talk to supervisors concerning the dispatch… yet to talk to one nonetheless!

The purchase price for a moderate transfer block to Australia in the UK was fair, about #800 around in.
The business offers tape, grip knife and mark for help in packaging that’s a wonderful touch, and also offers a few cones for indicating the place on the street in which the transfer cube is going to be placed, again fairly great for a funding services.

At this stage in the procedure the only complaint I had was that the answer to email questions was postponed, normally reacting between 1-2 days afterwards, maybe because their government is in a different nation, however for pricing enquiries this sounds overly long.
There were not any issues using the pickup, along with the transit period to Australia had been three weeks – again this is about typical.
The major reason that I abandoned this dreadful inspection is that after shipping to Australia, I saved the boxes at a storage center for 2 months. A few of the boxes were opened because of your customs inspection. As I moved through these things, two matches along with a vacuum hose had been lost, and once I raised many enquiries concerning the lost things the sole answer was:”Thanks for the message but I regret this, as previously mentioned, we’re not able to follow a claim with the insurance companies with this painful matter.
However I’m certainly sorry this a disappointing decision to your cargo has so quite sadly happened.”

Seven Seas Worldwide just honours its own insurance claims when the theft is advised within a month of delivery – that can be a clause in the contract which you really have to be conscious of, even if you’re placing the products in storage such as me. There was not any effort to spell out the thieving from my possessions. That is unacceptable.

Transferring from Cape Town, South Africa to Belgium (Europe) in concept a brief excursion from 1 side of the Atlantic into another… after a delay in South Africa (such as transferring my MoveCube nearby to Johannesburg (that alone was odd )) my possessions have finally been allocated a delivery vessel. . Waiting for HONG KONG (Asia)! I didn’t know I signed up to the scenic path of visiting all of Seven Seas! (excuse the pun). Tried to get Seven Seas however nobody could tell me if that is really a system glitch / if my possessions are delivered to the wrong place / or that which the last transit path for my possessions to Belgium would be – however – that is insane! When what Seven Seas say in their tracker is right – they’ll miss their preferred delivery period… DO NOT USE THIS COMPANY WITH YOUR BELONGINGS!

After numerous delays because of computer glitches my boxes eventually arrived today. One of these was totally unsealed!! I’ve only stumbled through and many things are broken and chipped. Learn from my mistakes and do not utilize this corporation!

Update to explain.

Upon acquiring a reply from Seven Seas I want to clarify a couple of things.

To start with, I opted to write an overview of the support I received from the business that’s exactly what I thought a review was for… I paid for a service which allowed me down so 1 star is exactly what you get. Not certain why they acting amazed, I utilized Seven seas to send two boxes and they dropped it. They paid me a sum that coated shipping for shedding this but that is not the point in any way. I used ton’t insure it since the things have zero value to anybody but me…. But their customer support did not neglect but the ceremony overall did not meet expectations in any way. I still don’t have my dispatch. . .which was why I used this organization’s services. I was not happy when the products were dropped and’m still not happy so please dont believe I was fine after coping with their client support supervisor (fine because she had been ) and getting a paycheck. Money is not what you know.

Heyla WilliamsMar 01, 2019
Price: C$600
Global transfer from South Africa into Manitoba
See exactly what the movers responded
Our dispatch of two boxes were dropped after it sent from South Africa to Canada. I was perplexed when I obtained two shipping confirmations 3 weeks apart. Apparently it did not ship straight and made a halt at China. Ok, but then I got an email saying it is now considered missing. I am outside heartbroken because you will find a few quite sentimental stuff in these boxes which can not be substituted by any sort of reimbursement. I can understand a little package getting lost or a single box but equally huge boxes? Very clearly noticeable? I am so unhappy.
Move dimensions: Partial MoveOrder ID: ‭000261494‬
Business answer to Heyla Williams’s inspection:
Dear Heyla,

Seven Seas Worldwide deeply regret the loss of your possessions and because you’d not insured your dispatch, we provided you an ex gratia present to the worth of this delivery price. We’re a bit surprised that you decided to post this review having settled the issue with our client support supervisor nearly 6 weeks following your things were dropped.

But in the event that you have any additional questions please contact us.

Best Wishes,
Seven Seas Worldwide.

That is actually my second time with them believed to Provide Another opportunity

First time going into france, has several harsh surprises however what came.

Moving back into the USA, I shipped in 12 boxes. The first thing you box is falling, I called a few times seven seas globally and talked to UPS. UPS asserts this box hasn’t been scanned that’s strange because most of the others are scanned. Seven Seas asserts they gave all 12 boxes collectively to UPS. It’s been a week and a half without any upgrades, nobody understands where my box is. It’s getting really annoying. I also discovered that a lot of my boxes were opened, so it had just one bit of transparent tape to be shut, when I’d carefully recorded multiple occasions with brown tape. Not certain who opened my own boxes in case Customs or seven seas or even ups, however, they arrived in a really bad condition. I’ve got pictures of all my boxes to demonstrate that the condition they came in. Among my own ceramic plates was also damaged upon arrival. I’m really very disappointed with this particular business it’s the next time that I use these and this encounter had been worse than the past. Each time that I call the customer support line, they obviously don’t care about my lost box neither do they appear to be in a rush to locate it. Avoid at all price tag. I’ve got enough experience with them to state this business cannot be trusted. It’s Been month and still no information concerning my box

I have already written a variety of testimonials regarding Seven Seas on Trustpilot however, the further vulnerability my scenario gets the greater. The move itself went well and also my review will be 5 star except for Seven Seas persistent refusal to pay out a little insurance policy case. Two things were damaged on arrival. I’d taken out superior insurance and so took photographs of the damaged things supposing they’d do the perfect item and reimburse me for the harm. Then I became embroiled in a game of tag between two Seas and their insurance agent because I’d no signs of harm to the box things arrived in. I didn’t possess this since there wasn’t any harm to the box. It is evident that the damage to my goods has been due to Seven Seas or their representatives and a firm with any moral fiber could realise that and cover out. Not Seven Seas, they hide behind difficult to discover little print and prefer to spend some time explaining why it is impossible for them to refund me. Do not use them, find another organization and hope they really know the meaning of customer services.

I’d purchased a delivery agency to China on 9th August. Once I’ve paid the deposit, I was subsequently advised of additional fees of 442 yuan/p 45 at China. I obtained the e-mails and waited in the home. No boxes came. I called the call centre many times. The ceremony was shoddy and unreliable. The staff in the call center really doesn’t care, and maintained blaming the client. Ultimately speaking with a manager, he explained to me that I must decide on the merchandise in person in China. Because I cannot do it so there’s absolutely no need to ship the boxes for me anyhow. The deposit will be un-refundable. He finger-pointed the client. In the conclusion, he set down the telephone number.
If I could rate the ceremony to zero, I’d.
What a bad, unreliable and pitiful service I would never recommend for anyone. Be mindful.

After my things had been gathered I had been advised that the price of shipping would be $310 – maybe not $220 as I had initially been quoted. I quantified the suitcases attentively myself and can’t feel that the measurements are so wrong as to pay off a $90 additional cost. Additionally there was no communication regarding which suitcases allegedly didn’t meet quoted measurements and the client support team wrapped up on me once I attempted to get this advice
Job ref: 000/306/574

This is actually the worst nightmare ever. We’ve sent a great deal of large boxes with this corporation. When they arrived picked up the boxes, the boxes were in excellent condition. And I’d packed all my things very well and protectively with ton of bubble packs, padding, boxes within boxes. But as soon as the boxes were sent to my location at the U.S., they have been all completed crushed and ripped open. Each of the things inside were damaged and dented even tho I had set a lot of bubble wraps around them. The illness were unacceptable. And a number of my things were dropped since there were huge holes and holes on the boxes. I’d no clue what they’d done to my own boxes? Why the boxes were ripped like this?

I am rather disappointed. I invested so much cash on the transfer and now all of my stuff are destroyed. My worst choice ever to have gone with Seven Seas Worldwide as opposed to other businesses I’ve used previously.

Everything started out good, the quotation was reasonable that the times absolutely attainable. However, once I paid, it was I would also need to cover to get it through customs. They did not tell me that before. They then tell me that I have not paid the initial quantity and state that I will have to cover storage. Except I did. I had the specific same dialog two weeks in a row since they weren’t noting advice properly.
Next, once I got it through customs, I waited, hoping to get my bundles deliver for my new address. Nothing. I looked in the tracker and it stated my boxes were on a boat somewhere, so I waited. Still nothing. Finally, I predict, and it ends up my boxes have been in storage, and they’sent me an email stating to phone to arrange delivery.’ I never got an email. So today I have had to cover for storage too.
Their tracker is not true, and they have always lost info, and wind up needing payment. Go with somebody else. Anybody else

The significant thing you fret about if sending your entire possessions off with a guy in a van would be if you are ever going to find them again, and if they will be damaged along the road.

With Seven Seas you do not need to think about it! They will probably never even show up to collect from you at the very first place (but they will be certain that you charge you no matter ).

From shocking customer service, rude and disagreeable employees, misleading sites and hidden fees, Seven Seas contains all you might need at a moving business.

Seven Seas is incorrect! It’s always the clients fault when things do not workout. And they will add more fees for everything they need to fix because of their dumb clients.

Naturally, Seven Seas staff are extremely active (writing excellent testimonials on their own ) and can not be expected to answer questions or clarify how whatever works. They will assure you that which when you phone to reserve, but do not neglect to focus on the small print (concealed in dimension 0 ribbon on an imperceptible page in their site ) that clarifies all their additional fees they will add on if they neglect to collect the boxes, or pick that everything has to be repacked.

As other reviewers have said if Seven Seas paid as much attention to consumer complaints regarding the quantity of online rave reviews they post about themselves that they likely would not have such poor support.

We’ve used this company several times when traveling between nations however, the last time that their employees had the audacity to experience our boxes and STEAL whatever they enjoyed. When we reported that this issue in addition to broken items to client services their answer was dismissive although we had taken additional insurance on our possessions.

Their answer is that since the products were stolen in transit, they do not know who stole them so we aren’t covered. Should you take the additional compensated insurance it simply covers you for non-delivery of the whole box rather than for if their employees STEAL your possessions.
They’ve no intention of sorting out this problem since they understand there’s not anything you can do!

Please be conscious of them and assess your different choices when sending your belongings home! Terrible expertise and shocking the way they could eliminate theft with no consequences!

Our items from South Africa came damaged in the United States. Do NOT send whatever you care about utilizing Seven Seas, it won’t arrive at once piece! In addition, we have a terrible encounter with the insurance, still attempting to get responses two weeks following our broken items came.

I shipped my stuff out of Australia to Norway after going back into my home state. This provider isn’t trust worthy in any way.
I paid exactly what I was suppose to cover when I reserved the dispatch. However, after they’d picked up my belongings, they order me to pay a whole lot longer then what the arrangement was at the first location. The worth of my stuff wasn’t worth the cost of the shipment they had been asking for. I just needed fabrics and shoes and couple of novels. They requested me to cover full of 4400 AUD for my own stuff. This is actually ridiculous since I used precisely the exact same organization to send my things into Australia. At the time I payed 2000 AUD and I’d MORE stuff. This business is a scam. I received my attorney to manage them since they kept blowing off the arrangement repeatedly. Please DONT USE THIS COMPANY! They were sooo fine initially but when they oick up your things, they then keep requesting more cash for you to get your things back. Avoid THEM!

HORRIBLE!! The boxes didn’t delivered according to scheduled date, and you can not program a time variety so you’ll have to squander your one day waiting to get a box (which NEVER came ). The customer support stated that the courier that send the box doesn’t have a cell phone!! WHO IN THIS CENTURY DOESN’T HAVE A MOBILE PHONE!! They said I will be contact in the event the boxes have arrived or not! GREAT! Subsequently how da hell could I understand that my boxes have came?? Do I need to go sit in the front of my flat gate to await the boxes in 9 – 5 pm?? RIDICULOUS!!

To upgrade, then I’ve been connected with all the Sevensea customer support with various email to set the next date to supply the boxes. So I answered saying that 27th Feb could be fine, but then on 24th Feb, Monday that a UPS man contacted me stating he’s at my flat with no previous notice, and so I told him that I’m not in the home and will return about 14:00 and he stated that he will come back at 14:00, however did not appear. Then I send a email to notify the Sevensea the circumstance but no answer, then on another day 25th Feb, Tuesday I received an email stating that the UPS courier has moved to send but failed as a result of recipient wasn’t offered. OF COURSE I will not be accessible since, first I wasn’t inform that the courier will soon come, second nobody contacted me! AGAIN MAY BE that I Want TO SLEEP IN FRONT OF THE GATE TO Await THE COURIER TO DELIVER THE BOXES!! Since the Sevensea can’t figure out how to speak with UPS or mange to supply the boxes, so I opted to contact UPS italy, and it can be useless. WHAT’S WRONG WITH THE LOGISTIC SYSTEM IN ITALY AND SEVENSEA. I FEEL LIKE IM LIVING IN A MEDIEVAL TIMES. Ultimately MY PROBLEM Wasn’t SOLVED AND JUST BEING IGNORED BY THE SEVENSEA STAFF. I only want my cash refund if they can’t figure out how to provide me the boxes.

Their system can not handle shipments from 1 individual to another. The site would not allow me to finish my documentation that delayed items for 2 weeks. The first arrival date has been postponed by a couple of weeks and after that by a further week. This meant it came in the nation on 20th December. Their site had no info whatsoever about vacation closures however, the depot was shut until 3rd January. Nobody had contacted me by 3rd so I phoned them and they said perhaps I’d put it on Monday 7th. This meant taking a day off work, therefore after a direct payment they consented to send it to the day of Friday 4th January. The van came along with the driver unlocked my MoveCube and emptied it out into my palms, item by item. He fell a marble lamp base on the floor. I was quite miserable that my own consequences were being rifled through with a stranger and believe that this is a substantial violation of my privacy but that I had been in no position to complain. BTW, do not anticipate the Tracking to be more true. I saw it inform me my dispatch was still on the boat travelling all round New Zealand and rear up past Adelaide and Perth earlier I had been told it was shipped into the local depot. I whined and got a lengthy and grovelling email that said nothing.

From begin to finish I’ve been thrilled with the support from Seven Seas Worldwide. Good value for money for my requirements.

I was sending my mountain bike, purchased on a three month job trip in Australia, back to the United Kingdom.

All communications were clear and straight ahead, such as total expenses. I had been upgraded appropriately throughout the transit and all required documentation was simple. The anticipated transit time was true. Last delivery was easy and perfectly conveyed. Their customer support section were responsive and useful.

They exceeded my expectations

I utilized Seven Seas to send boxes out of Australia to Canada and then a moderate transfer block from Canada back into Australia. In both scenarios I discovered the quote true without hidden charges. Nice print is comprehensive, and prolonged, however clear about expectations. I managed to track my cargo from the months that it required and received mails at crucial points in the procedure. Shipping was obtained now, zero problems, what was complete and the procedure fast. Can use them again!

From estimate to shipping, all ran smoothly. All mails and telephone calls answered instantly. All questions have been answered and modifications we had to make were readily achieved. Goods came entirely on time without any damages. Faultless go from Thailand into UK. And much less costly than every other quotations we had received.

We transferred out of rural England to rural Australia approximately 3 decades back. We brought with us precisely what we can fit in a little move block. It turned out to be a smooth experience all of the way. Obtained the paperwork a couple of weeks before the moving day asked, and READ it, was satisfied with the terms. Had one or 2 inquiries, known as their customer support and got great responses immediately. On moving day that the man revealed, was cheerful and respectful, left the block to allow us to package ourselves. He arrived later to shut the block and then take it off. After arrived in Australia, it came within the projected dates. We moved to Melbourne depot together with all our trailer to pick the stuff up. Our block was pulled out and opened, again with a nice man. It looked just like it had when it had been shut up in England. We had been compelled to descend to our vehicle and trailer. We experienced no concealed costs (paying a part in uk and role in Aus, as informed ).

All great. Customer service by telephone every time we predicted was fast, courteous and useful.

I just came back to hunt seven seas again because we might be moving interstate in Australia, and also seven seas could be first option to check. I was very surprised to see numerous these bad reviews, I thought I had better clarify our very positive experience!

Cost was approximately 600 lbs at uk and $200 Australian, so I can not remember precisely, but for its hassle-free support we have, we believed it was a deal.

I reserved our possessions to be sent from Ireland to Australia. The website was simple to navigate and also the call center operators were consistently useful. We packaged our own boxes but they had been re packed with the firm because the boxes were just a little damaged through transit. I guess that they are not likely to be ideal being treated a lot of occasions. Our things were in precisely the identical state we packaged them. The courier was considerate, helpful and punctually. We also must chose the shipping date.