
The movers were to arrive between 8-8:30. A telephone at 8:05 let me understand the radiator hose blew and the motorist had replaced it but that they were in their way. They never showed til 9:20. The truck was too little and just two men came. I paid to get a bigger truck and 3 guys. The 1 driver said he did not understand anything other than that which I needed to move would not fit in the vehicle and that he should have just stayed in bed. 2 hours after another truck came with more aid. The movers ruined the walls coming down the stairs out of my home which cost me an extra $500.00 in the final since the new owners had completed a stroll and took a movie of the harm. I myself made many calls for Kathy who’d completed the appraisal and obtained no recurrence. As the afternoon progressed, the movers transferred the previous bit of my furniture and as he took it upstairs, I had been told….looks like there is a damage to your own stuff. I took photos, sent the movie in the new owners and filed a claim type. I had been denied any financial reimbursement for the destroyed amusement centre. I had been told that because I packaged the boxes it was my fault that some thing along how ate and spilled the end off the cover of the entertainment centre. The company did not appear to care, possibly because they are a massive firm. I had been recommended this business from my realtor. I was frustrated and very worried over the whole circumstance. Moving itself is stressful and costly. This firm showed no empathy and entirely disregarded my circumstance.
Terrible. We’ve got a lot of problems that we have been advised by Glen he’d folks to wash new carpeting and repair a leather couch. Won’t return telephone or email. Additionally discussed with Steve who had been planning to deal with the issues with Glen without a return call. It’s been two months. They’ve a bad score on social networking and we could see why. If you like your furniture, don’t use this business. This is our 4th movement rather than experienced such a bad experience.
Absolutely terrible. We’ve been long time repeat clients but something awful has occurred with this small business. The proprietor, Steve Schaap is impolite and incredibly unprofessional. The telephone is seldom answered and Glen, the Operations Manager, doesn’t return telephone calls or email message. Recently we heard that Schaap’missing’ seven things that we had in storage in their own facility. . .total worth $30,000. I’ve seldom, if ever, dealt with a business that supplied service that was worse. I’d speed at zero stars but that’s not an alternative.
I’m a repeat client. I’ve utilized schapps moving system twice. The two times I had been 100% satisfied. I’d love to mention I was given a quote to the next move over the telephone because of the company having limits due to Covid. It was that I had been under quoted however, the firm honored their very first quote to me personally. The team was superb, (I had exactly the exact same team the 2nd movement since I did that the first) they had been friendlyAnd quite professional. My next move happened on a day which has been 93°! The team got me from my one location and to another in 6 hrs!!!! I’ll be moving again out of state over the next 3 decades and there’s absolutely no question,,,,, I will certainly have this business move me. Entirely fulfilled in every sense.
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