San Antonio Move Pros

Owner came out and said that which could readily fit to a 26 foot truck and informed me that the price could be $1900.  The movers showed up late that afternoon and proceeded to package up the contents of my home.  They stuffed the 26 foot truck up and had no longer room for a few kitchen utensils and each one of the garage.  I had been given to choices, rent the other truck throughout the business of leave/throw out the items.  I had no option except to pay an additional $600 so I could package up 5 ft worth of things to the 26 ft truck.  The have been late the next morning to off-load these products.  They then jumped, by pure laziness and carelessness to split 2 book shelves, a living room dining table and several different products.  I talked to the proprietor who stated to send images and tell them exactly what happened.  I did and also sent letters into their workplace, each my contract and not once did I return an email, letter or telephone call.  It appears that they were amazes me as if my”contract” said I had 30 days to inform and dispute.  I sent all of the things they had, even more and still, maybe not 1 voicemail,telephone call, letter or email has been returned. I won’t say they’re thieves since I don’t have any evidence, but it sounds a record of expensive things has gone lost and following a contend stock of my storage device and flat it’s only, well, really gone.  I suppose a ghost shot it, but again I don’t have any evidence that anything had been stolen, but I certainly did observe as things had been broken.

We simply moved with Proceed Experts this week. We’d pre-packed everything. The men packing the truck had been amazing! They squandered absolutely no distance. They wrapped everything. They took extra care with all of our items. They have been courteous, prompt, and worked very hard to maintain our hourly rate down. If you’re debating moving yourself, then simply give them a phone and spare yourself a good deal of energy and time.

This firm was a dreadful error to employ.   I did search and I believed I’d chosen a fantastic firm, but was incorrect for a lot of reasons. First, Once the packers showed up, the smelled of marijuana.   Second, We moved in November and I had a purse of my children Halloween candy at the kitchen when we had been planning for the transfer.   While I was unpacking, I discovered empty candy wrappers thrown into a variety of boxes and once I got to the bag of my children’ candy, it was half empty. Third, they broke a couple of items, the main one being a glass shelf in my curio cabinet. You anticipate a couple of things broken with all that going, but you anticipate the company to cover it. They refuse to pay to replace it or give us the money to replace.   They’re asserting that because they did not”unpack” it, it isn’t their duty.   We did not tell them we needed to get it done.   They Simply dropped off the stuff, took our money and abandoned.   After submitting the claim together (that was a nightmare in itself), they refused to cover anything. They do not return telephone calls and will outright lie to you personally once you do get someone on the telephone. In conclusion, avoid this business. You won’t be happy if you employ them.

This was a dreadful experience. It began at 9:40 AM, they arrived over an hour late and finished at 3:00 AM.   I had been billed for 18 hours to get a project she anticipated to be 7-9 hours since the proprietor Kelly sent two men and one man was hurt and could not work so 1 man did all of the work and it took him twice as long. I phoned her many times throughout the lengthy ordeal to whine about how long it was taking and that nothing was moved for many hours and she kept on saying she had been sending another man”on her”. Another man came for about one hour then went to find a drink and never returned backagain. Eventually another man showed up at about 1:00 AM. He also Rick worked hard but they were so exhausted that they just dumped everything from the living area and did not go anything upstairs. I was so tired I just paid them so I could get something to eat and put down. I needed to assist with Lots of the transfer or who knows just how long it could have obtained.   I’m a female senior citizen and it was quite exhausting.  I attempted to call Kelly regular from Sunday to Thursday and sent a few mails before she’d finally call me back and then she wasn’t fine and refused to repay me for the dual fee nor do anything, not even apologize.
She does not treat her employees really well and she does not treat her clients well either. She asserts satisfaction guaranteed on her site but she will not return your telephone calls if You’re not satisfied and will do nothing but provide a Lot of lame excuses.   I’m still unpacking boxes and there are tons of broken products. She did nothing about that either.
I’ve moved around 6 occasions with moving companies and they have been consistently excellent adventures. This is actually the first time that I have had any problems and likely since it’s not a professional business. Save yourself headaches and employ a specialist company for the relocation.

Worst experience EVER along with the Client Service in the workplace would be the worst I’ve ever encounter. I needed to call back the movers into re-assemble the beds in the guest rooms along with also their mindset on needing to reunite has been HORRIBLE! Then after that day we found they didn’t re-connect the washer and drier. I needed to pay someone to come again and do so. We had considerable harm to our living room table, dresser, washer, dryer and also the walls at our new house! I contacted Move-Pros plus they sent a person to”fix” the damage to the walls, table and dresser. The”fixes’ into the dining area table consisted of utilizing a furniture mark. The harm to the dining table wasn’t”just a scratch”. When I called the office to ask concerning the washer and drier I had been advised I would need to send a written request via email! As soon as I mentioned that needing to email a letter had been only added cost Kelly’s answer was”a postage is just 49 cents” Truthfully, once I’d already emailed and sent images?? Worst moving business ever and I also plan of submitting a formal BBB criticism.

DO NOT USE THIS COMPANY EVER!! What a complete tragedy our movement was. The movers Dominque and Rick came punctually. But when I watched the truck they awakened in I felt worried. Damaged end defense and the truck had been purchased second hand and painted over in black to cover up the title of the business that owned it before. It seemed nothing whatsoever such as the immaculate moving truck that they feature in their webpage. It began to rain just as the movers have been getting prepared to get started. I advised them that we can do so movement on Monday rather due to the rain. They said no, they were only going to press on through. They were equally fine. We supplied them lunch and allowed them to remain on the clock whilst eating. Cutting to the chase here, the truck had intense leaks from the roof and ruined lots of our belongings as it made saturated. The drivers didn’t even tell us. We began discovering moist saturated boxes. They watched this and proceeded to pile the boxes moist and soggy at the top of one another. My spouse stopped them. Then he went outside and appeared from the vehicle and watched each of the water. He took all of these photos of the moving truck. The movers ruined two new new dressers, a publication cabinet which holds my set of these classics. Throughout the time that they were transferring us, they received telephone calls from two teams requiring help so that they were hurrying to complete. I advised them that I wasn’t paying for this task before I spoke to his or her boss. They supplied me with the amount and I called just to have the washing system, leaving messages double. No call backagain. Among those movers kept asking me when they called again yet. . The Agency came in from out with his mobile and handed it to me, telling me he’s the manager on the telephone. Pat is where I talked with. I began telling him exactly what had been happening and he kept interrupting me and talking on the very top of me. I advised him to stop and allow me to complete and then he might speak. He wouldn’t so I hung him up. He phoned back and was speaking to the inspector that walked back in with the telephone, I informed him that I wasn’t dealing with him, he had been unprofessional, the inspector advised him to relax and then handed me the telephone. I told Pat that I wasn’t paying anything before somebody came out and looked at the hurt, interval. He said that you need to pay, we did this job. I again stated I’m not paying anything before somebody comes out to my house. At this time there was this kind of adversarial tone involving us some hope of adequate communication has been gone. Pat came out, so I showed that he was we can and that he kept saying,”Oh we could fix that, we could fix that”. I stated mend? Why in the hell did this even happen? I informed him I needed the proprietor to contact me personally and that I wasn’t giving him a test. Additionally, I explained feel free to phone law enforcement if you’d like. The woman proprietor called and the situation escalated even further. We ended up yelling at all. She refused to come back outside, stated she was planning to sue me when I didn’t cover and she was phoning the authorities. . I advised her to do it. Afterward she tried another strategy, if I didn’t give Pat the test, she wasn’t likely to be accountable for some of the harm. I informed her, I’d like you to come out and look at that and that I shall provide YOU the test, she denied. It was dreadful. We paid and that I told her this wasn’t over. We proceeded on Saturday, they physically took the test we compensated them with to our lender first thing Monday morning and cashed it. My spouse is a person of honour, he also insisted on providing the 2 movers the trick we spoke about before they even started shifting us. $25 each and lunch. . I didn’t need to provide them with the suggestion, I believed they didn’t make it. This business ought to be rebranded and known as”MOVE CONS” that they aren’t expert’s at anything aside from ripping off people.

WARNING: Appearance elsewhere to employ a moving company! The movers struck off my desk, washer, and dryer, dropped the cushions into my sofa after which I had to contend with them to shoot my sofa away from the truck!! I reported the problem to the operator and they accused me of breaking up my own things!! Reporting the problem to TxDOT will nothing. . .they just mediate that does nothing so it’s your responsibility to select the organization to court for compensation! Don’t throw away your money and time for this business. The proprietor is extremely disrespectful! Plus they break & shed your own stuff! Bless you when they’re the only moving company you’ll be able to manage (like me but ended up spending more about the harm / loss/ replacement of land. You’ve been warned. :-LRB-

**** Move Experts are Thieves****
August 5, 2017 my spouse and I personally contracted Move Experts to transfer our household products out of a storage device to our property. I’d contracted for 4 movers along with 2 trucks to fit me in my storage device at 9am. Long story short the trucks had been nearly two hours late and after a few telephone conversations with the proprietor Kelly she cried and promised me she had been sending her All Star Team to manage my movement. 3 movers showed up on my device and I jumped to see them to the two hours it required them to clean my two components. After the movers were finished packing the truck up they said that they needed to make a stop for gas in order that they’d meet me in my dwelling. After the movers arrived in my house I began directing them from indoors about where to place the numerous boxes and what else may be unloaded from the garage. It required the 3 movers only under 3 hours to get everything unloaded and we’re happy with the support before…. . I discovered items lost.

Soon after the movers left I moved to the garage to recover my instrument box so that I could place our fresh bedframes collectively when I discovered it gone. Now I watched the movers set the toolbox around the vehicle since it had been among the very first things placed on the vehicle because I’d wanted my toolbox in our previous house right up before we moved out therefore that it had been among the final things placed in storage. Going via the garage that I noticed my seat grinder was also missing. At the time it had been too late to find anybody on the telephone and Sunday that I was not able to find anybody at stake either. Monday I was eventually ready to get ahold of a man that manages the scheduling. I told him my problem and he promised me that Kelly the proprietor would start looking to it and then call me backagain. For the next two months I tried 5 times to get ahold of Kelly just to be advised by precisely the exact same man that she had been occupied with her children regarding college events or that she had been outside of their workplace. At length, in my 6th attempt I only happen to receive the proprietor Kelly on the telephone because she just happened to be calling the company line once I called. Kelly went to inform me that she obtained my replicated messages and spoke to her team and they did not recall any toolbox or seat grinder. Kelly then went to inform me that perhaps someone walked away with this while I had been standing there observing her team load on the truck???!!! I attempted to reason for Kelly that when her team stole my house why could they tell her I recalled my house and her excuse that somebody might have walked up while I had been standing there seeing the truck get wealthy wasn’t plausible. Kelly told me that it had been my problem and she’d do nothing additional. Now I will not receive my stolen land back but hopefully this review can keep the others from falling victim out of this business too.