New Planet Moving & Storage

My movement was a fiasco from begin to finish. The sales supervisor misrepresented what they can do to me and at the time period – she stated that the ordinary movement was 5-10 times, and she had been convinced (short of assuring ) that she might get it in 10 days.

Pickup was ancient. Nevertheless, although I had told them it was an assisted living center, they had been packing and moving things from the first day, and were still banging around the halls at 11 p.m., much to the chagrin of their assisted living inhabitants. They hadn’t told me I would want to place down @ (it WAS from the arrangement, but I had been basing things on the comprehensive notes I’d taken while speaking to the sales rep), therefore there was a frantic scrambling. Then the motorist”forgot” to publish an application after picking up my belongings, so my transfer was postponed – it took me 3 times of e-mails and requires them to even respond. The sales rep insisted for”not seeing” my mails, then afterwards, she refused saying that. My stuff did not even leave for Nebraska before a week later pickup. I’d already arranged to take a few days off work depending on the sales rep’s initial pledge of”over 10 days,” and after I’d ordered to take off them, I could not change my mind and go in anyways, so that I dropped two days’ pay needlessly.

After my stuff had been on the street, the amount they gave me to get the driver to learn that his ETA was”disconnected or no longer in service.” Since it was the weekend, there was no one to phone for advice. They had stated,”Sunday, or Monday at the latest,” therefore, because I could not reach them, I thought they supposed that. I required that Monday off work, and nobody showed up. Finally got hold of this motorist and it was likely to be Wednesday, so that I dropped another day of salary I couldn’t afford.

The packaging was terrible. They put a large, flimsy bag of toiletries and pulp in the center of a massive wardrobe box filled with bed. They hadn’t made sure that the caps were tight, and the purse broke, spilling goo around all of the bedding, that I spent a few days washing. They broke the television, the dvd player, along with the printer/scanner, only because they place NO protective wrap around anything. They defeated a lampshade by placing it in a box of books, again, without any sort of protective wrap. They ruined several of my dad’s paintings by placing 4 or 3 in a box rather than placing any protective covering between them.

And if you don’t pay additional for insurance, then you are screwed on harm. They intend on paying me $3.00, by way of instance, to get a $150 printer. (Apparently, this is a national law, despite the fact that it’s hideously unfair, but I suppose I want to take up that along with my Congressman.) When they stated they covered for 0.60/lb, I had assumed (silly me) that they supposed the furniture. It never in the world happened to me that they wouldn’t understand to wrap delicate items.

In terms of their insurance, they ask that you identify what product is in which box, however on the stock, it doesn’t inform you. The delivery driver, Mohammed, also explained that I could go on and throw off the smashed lampshade, stating so long as I composed it about the form, which was okay. Afterwards I discovered I had an image of it. They ask that you experience lots of decoration – for instance, they need 2 quotes on each product, and there’s just one Art Restoration service which will paintings in the whole state of Nebraska. They want owners manuals, receipts, etc., all of which have been thrown out when getting ready for the move.

The customer support is terrible. At least two on the telephone I asked to talk to a manager, however, the boss was”never there” – it was somewhat hard to think that, because I had been on the telephone with them a few times per day for many days. The amount they gave me to the manager’s direct line wasn’t a working number. The sole real exception was Summer, is dispatch, that at least seemed to care.

There’s so much more that went wrong, but I do not have the space here. Just steer clear of this provider. They’re a catastrophe.

I only wanted to have a few minutes to let everybody know the wonderful customer service that I received with fresh world moving. Following 50 million emails and calls I believed that my phone wouldn’t stop ringing. So I buckled down and decided to begin with 5 firms. So I randomly chosen 5 quotes and then delivered my itemized listing to them. After moving thru the costs of most of them and what they provided I’ve narrowed it down to two. What won me over about new world was that the customer support that I received. Each time I called they had a live person answer the telephone. I started out by working with Lesley afterward I also worked together with the dispatcher summermonths. Summer was the person who told me in which the truck was and when I had been getting my things. The movers that moved my things were quite nice and appeared to understand exactly what they were doing. They wrapped everything that I wanted them to and even stepped into a box at no cost. I had been concerned about shipping since I did not have my home yet but they gave me a week of storage at no cost. Just FYI she explained around 30days but that I did not require that long. After I have delivery the men that unloaded my things proved equally fine and unwrapped all of my furniture and enjoy Lesley stated he’d place my TV back to the television stand and my kitchen and beds table again together. The one thing that broke was that a glass out of my kitchen. However, I guess that’s okay considering my movement has been nearly 2000 miles. So with all this said I’d certainly tell my loved ones members and friends to utilize them. Thanks again Kathryn Graham 1/9/2012

I assisted my daughter go from Lubbock, TX to Arizona in October 2011.   I didn’t wish to proceed with New Planet Moving & Storage because of all of the horrible reviews but the sales rep (Lesley) assured that the daughter they might get her things for her in 2-5 times because it was on the road back to Las Vegas (obviously this isn’t in writing). She also assured us that there were good reasons for all of the horrible reviews and they also do a lot of motions with NO problems in any way.  After her things has been picked up, the narrative completely altered. You will find 5 pick-ups scheduled following her pickup and the driver was moving from the oppposite direction. She didn’t get her possessions until 14 days afterwards. It ended up being a nightmare dealing with this provider. We manner over estimated about the burden but nevertheless the sudden prices were coming in. They estimated her packaging costs to be $425 however, the total came in at $819 (and New Earth used half of those boxes we had from a previous move) and her belongings was packaged TERRIBLE. The motorist hired a few college students from Craigslist to aid with the packing/loading plus they’d NO moving expertise in any respect. We compensated for the packaging expense since we desired EXPERIENCED movers to do the packaging for her. Additionally, the driver brought his wife and tiny children, which looked somewhat unprofessional (who remained in the semi truck all day).  The movers got to her flat in 1pm (estimated arrival time was by 10am but at least they arrived the exact same day).  The movers didn’t get completed until after midnight.  She resides in a 1 bedroom flat and doesn’t have that much material.  We also spent a great deal of effort to stock her things so that we wouldn’t go over on the last weight.  We went through each area and inventoried everything together with all the sales rep and believed we ought to be quite close on the last price. In the long run, they stated the weight was 350 pounds within our VERY over estimated stock checklist.   The whole cost came to $3185.50 (initial quote was $2300 for 3500 lbs ). The final price was even more compared to the binding quote we obtained from United Van Lines that comprised the excess insurance. The sole reason we did not go with United was that the New Earth revenue rep (Lesley) claimed that we’d have her things in Arizona over 2-5 days. We also had several things divided during the transfer. The largest thing was a sizable Oak entertainment centre that was completely broken in many pieces in the entrance. We compensated for the additional insurance on this amusement centre but they refused our claim as it had been created with a few presssed timber (hardly any pressed wood, was largely solid Oak). Obviously the insurance policy fine print is that they won’t insure any furniture created with pressed wood. We even had the original sales receipt that showed we paid $900 for the device and we got NOTHING by the insurance carrier. Then we filed a claim with New Earth to at least get the .60 percent standard insurance but’ve still heard NOTHING on such claim. New Planet Moving & Storage is a JOKE of a Provider. The sales reps are super nice and let you know exactly what you wish to hear. Once they have the things the narrative changes and nothing is as promised by the earnings reps. I could only be mad with myself however, I’d read the HORRIBLE testimonials and still chose New Planet Moving & Storage.  In the time of this movement, New Earth’s BBB evaluation was a C-, which now I discovered will be an F!!!!   NEVER AGAIN!!! Listen to the testimonials, do your self a favor and save yourself some stress and hassle – pick another moving business!

Beware of favorable reviews of the company that are definitely not written by actual folks. 

I can not stress enough that This Isn’t a Respectable business.   I understood about 5 moving firms Before my transfer and Brand New World was the cheapest at roughly $500 due only to the fact that they anticipated my studio flat in 2500 pounds and Weren’t bound by the 3000 pounds minimum several additional moving companies abide by.   I had been strongly (and repeatedly) cautioned against with this business from American Van Lines (who had been my second smallest quote).   I asked All of the Ideal questions, even though, and LESLEY had been SO reassuring that I chose I felt secure booking them.   Boy was I wrong…

To begin with, among other items, I had a vertical piano which had moving. When I needed to make sure this could be handled by suitably professional piano movers, so I had been confident that this could be the case.   The van just showed up with one inspector so that they hired another person to help.   That extra individual was. . .wait for this…a dairy product. When I asked him how long he had been going pianos he explained,”I am a milk farmer. I have never moved a piano before but my buddy called me and informed me somebody wanted some help.”   Wow.   Just good… I was thankful I had paid a third party for additional insurance.

Secondly, just after that which was loaded did I discover that New Earth needed actually outsourced my transfer to another party Named Oasis Moving & Storage.   The paperwork included materially different conditions than the arrangement I had signed with New Earth.   When I pointed out them, the driver called his own manager and supplied me with all verbal reassurances that the transfer would be finished on the initial conditions.   I am confident that you can already imagine that this didn’t occur.

Third, I had been assured over once by New Earth which my shipment will arrive no later than February 7 (which this could be extremely improbable because that was already 18 days ago pickup date).   Actually, it came February 12 and just after repeated (nearly daily) calls alerting Oasis along with New Earth to send my shipment.

Fourth, complete misrepresentations concerning cost.   I can GUARANTEE that my dispatch was no longer than 2500 pounds so imagine my shock when I called me to inform me it had been nearer to 3800 pounds and I would need to pay 75 cents a extra pound unless I wished to cover them an additional $300 flat fee (money of course). Because I clearly had no method to validate the burden, I consented to this $300 rather than the 975 they otherwise claimed that it would cost.

Fifth, Even Though the firm knew from day one that I was going into New York City, they phoned me two weeks before coming to state They Cannot send to New York.   They Would Have to move all my products to a bigger truck and”shuttle” it to the city.   It, I would simply must pay them an extra $350 (they initially requested for $550).

Sixth, upon birth, a badge of my classic dresser brought all the way in Australia had been overlooking.   I had been confident that it was probable back to the first truck and it could be sent to me.   Five months later, I still have no drawer.

Whenever I called to complain, I had been given the run around and only told that I would have to pay additional money.   I finally lost interest in paying an hour of every day coping with all these companies so that I simply paid them.  

Paradoxically, together with my negotiating about the Cost, the price came out nearly identically to the Cost of this Respectable American Van Lines.   Do yourself a favor and spare yourself the problem.   Move with someone apart from New Earth Moving or Oasis.

I used New Earth Moving double in the previous 4 decades. Both motions went nicely. We didnt have some losses, or damages.   In both cases the movers that came were uniformed and professional.   However, the latest movement I had a Whole Lot of stairs, however as a repeat client they did subtract the price for It.   We had been offered at $1390.00 with this movement, and also the speed remained the same. I really do have a little scrape on the rear of my dresser, but nobody could possibly find that. I said it at a follow up phone with New Earth Moving, and they’re sending me a check for about $50 anyhow to fix the little scratch. This was fantastic and that I truley was appreciative. I didn’t make the most of this storage this movement, however they do provide up to a month free of extended distance moves. Thus some people may like to utilize that too.   At delivery that the movers were useful, they reassembled all and took thier time together with me and also my indecisive furniture positioning problems LOL…. This provider also provides a referral bonus to anybody who referrs thier friends, etc. or family. I’ve gotten a few nice presents from referals additionally.

New Planet storage and moving are a lot of crooks and liers! They market 3-7 days and my transfer took 18 days for me. They totally brutally ruined all of our possessions. The moving men were great, but the men in the warehouse were difficult on our possessions. The girls in the workplace were awful with returning calls and preventing me. I needed to phone them every day for more than a week to receive a sure date in my delivery. This really is a JOKE DO NOT USE THEM!!!!!!

The sales rep was pleasant, useful slightly pushy. When I didnt want 3 quotations and had just two weeks to do every thing to get a 5000 mile transfer I’d not have bothered with them.The sales rep stated they can do everything that I was searching for that wasnt much. Storage from the place I was going to till I had an adress and date to get delievery. In addition to someone to haul my car.I was packing all and that there wasnt much. I explained everything I had and that they delivered over a contract with a cost and everything.Once all of my estimates were within my business pick them since they were the lowest priced… so cheap actually my gut said that it was wrong.I attempted to convince my supervisor they werent appropriate for your task but money talks… or rather not having to shell out money talks.They repent it now.On pickup date they changed out of weight to dimensions of movement. The cost went from 1800 to nearly 7400. And that was after having to explain over and above that I wasn’t paying them a money dposit that my job was paying for everything.Which I’d coated with the earnings rep.They took my things and afterwards it had been about the truck informed me from this new cost and oh by the way surcharges for staircase and when the need to use a bigger truck for delivery.I had no alternative at the point since I needed to be around the opposing side of this nation working in less then 48hours. My car was likely to be picked up the exact same afternoon… wrong again they had been told it was fine to pick up it another day.After negotiating again I needed to drop off it…After I got into the enterprise to shed off it I again had to negotiate that they simply take it because the individual I talked to forgot to say that they dont take automobiles after a specific period despite the fact that they are available 24hours. Instead, they delievered my automobile without giving me some notice and rather than door to door just like it was presumed I needed to have a train 50 miles off to pick up my vehicle and again clarify that the automobile had a deposit plus that I didnt overlook the complete amout until they eventually released it.My possessions took two weeks too long since the sales rep prevailed and my belongings wasn’t locally saved it had been retained at Vegas.My job kept calling and calling and so failed miserably. . No telephone backs.After the overpriced movement a lot more costly ultimately then some of the other quotations. They called me on a Thursday and said they could send saturday or sunday…. Short note but luck had it I had been away saturday.I told them I was away just saturday and inaccessible sunday.On friday I left me with a message stating they had been providing to SUNDAY… [EDIT]. I phoned back again, clarified again that I was functioning sunday and saturday had been it.They said that the boss could call… no more callCalled back… boss could call.NO call.Finally known again… oh supervisor explained delivery 10pm saturday.Then that they inform me that they wish to charge me more money make them cnt attract the huge truck in which I live.And just how am I paying them.I advised them to get in touch with my job all payment goes via them.When my possessions arrived they had been thrashed. Boxes were ripped, and broken dirty.They stated they needed to place some boxes into fresh boxes cause other people obtained broken.One drawer in my chest of drawers no more opens.My cat pole is missing.They attempted to provide me somebody elses tableI have somebody elses box that comprises a drum.Now I must wait a week to get my lost things, and also to reunite someone elses overlooking item.Every measure of the way following the sales rep has been completed they flip dishonest, uncomminicative, along with frustrating.I WILL NEVER RECOMEND THEM TO ANYONE.PEASE DONT USE New Earth Moving in vegas for almost any movement.

Company could care less about the 26 times it took to receive our stuff, we’ve slept on the floor of our home, needed to eat out or purchase additional things to accomodate the deficiency of our own things. They chose to attempt to”meet us” with providing us 95 bucks from the 4495.00 move. The proprietor was unaccessable, and also the Dispatch Manager Summer was non helpful with attempting to rectify the problem even when she’s confessed this isn’t their”average” delivery period. Don’t use this business!!! They’re unprofessional and don’t care for anything but wanting to generate a buck. They Could pick up our things in two weeks notice, but not able to send them for more than 2 weeks without even letting us know that could be the case.   We’re suppose to get our stuff everywhere 09/26/12. After reading other reviews, we’re optimistic that are things is in good shape. My hope in writing this review is to save the others the distress and expense of having a dishonest and deceptive company like This!   I have all of the mails of her telling me how that they will make this appropriate for us, etc.. If anybody is interested please contact me and I’ll tell you all particulars.

They delivered my things in ruined condition. The damaged substance was worth 1700. All of my furniture has been broken like couch, love seat, coffee table, bike, book cases, file cabinets, etc.. .They provided a settlement  figure of $50. I phoned them and they said that they cant do anything greater than just $50. Could be they can put in $15-20. What a joke!

First off, I regret not studying these site moving company evaluations before I picked New Earth. Don’t rely on them as your plumber, even if they’re more economical and promise to provide timely! Simply take these site reviews critically, and you’re going to realize this inadequate support is a fad for the provider. Do not presume you are going to get lucky and be the client that wil have a smooth movement. It over promises, and under delivers. When NPM offered us on letting them manage our relocation, they guaranteed to provide our furniture in 5-7 days. This was crucial because I was beginning a new occupation. The Monday promptly before our Tuesday pick-up, we had been advised the pickup was postponed to the Tuesday. Later that exact same Monday NPM shifted pickup to the Wednesday. About the Wednesday (and just later we predicted NPM in 4PM (. . .talk about wasted days away from work sitting around, and NPM unprofessionalism), we had been advised that pickup was postponed to the Thursday, and that’s when pick-up eventually happened.

In addition to them pushing back the pickup date, they also pushed back the shipping date by 4 times to Friday the next week, which was just after several calls from us within the upcoming few days asking where our material had been and to get a coming date. NPM put our things in storage 40 mins out of our home (who’d have figured?) While they figured out how to put it to us halfway across the nation (some thing that they reflected to have figured out logistically until they offered us about the transfer over the telephone 3 months earlier ). Like I mentioned above, NPM eventually made the initial partial delivery (crazy, I know, I will say more later) another Friday, at which stage they also required closing installation from us in money before transferring off anything the truck. They were overlooking our mattress, nursing mother rocking seat, and quite a few other crucial products. Feb NPM the key reason behind this shipping delay was that the amount of stuff it made in storage was little, and also to make sure it’s a cost efficient excursion, NPM was awaiting a different move coming into our overall location.

Though this really is something that they should not have put on clients whom they’d made claims to, it is not an irrational statement, therefore we attempted to bear with it for a little, however much longer then we ought to contractually needed to – 84 days to be precise! Can I mention that they’d our nursing mother rocking chair all now (the new moms will comprehend the distress )?? The business repeatedly brushed off us I believe as they believed that because more than 50 percent of those contents were sent,”shipping” each contract had legitimately constructively been forced….thats my own guess.Unfortunately, even though it had been hardly legal (I do not know if it is), its terrible client therapy, and we are not needing to be treated poorly. The tricksters (NPM) additionally claimed that another reason it just partly finished the job is since our contents were greater than that which their 2nd motorist (the man who picked up the substance from the organization’s storage per week after it left our home and took down the stuff ) expected.

Apparently, the true burden of these contents was between 13%-17percent more than originally estimated over the telephone. Maybe you have heard of a profesional moving firm which produces clients wait 84 times due to an approximate 15 percent weight variance, when one week has been the anticipation??? For us, this is only another explanation from them (maybe they have a large legal dept sitting there thinking up excuses like this ) along with the conventional case of this firm taking on more firm than it could manage. Nobody pays to have 20 percent of the contents sent 84 days after the promised date. In addition, even though there was a burden variance since the firm stated, the contents of the house had been picked up from our location on a Thursday, also sat at NPM storage. An whole week afterwards, another NPM motorist then, and just then, an whole week afterwards, picked up a number of our the contents and down them. This was an whole one week interval for all logistics to be exercised, and also for any inner NPM driver to driver estimation errors to be solved.

The business overpromises and underdelivers. Why did we endure due to an error made by NPM? Why is the Business so apathethic to client complaints – like they are too used to regular complaints.   Throughout the 84 day waiting period, we compensated several calls to NPM, and every time we had been informed”NPM is working on it”. The standard”that this isn’t typical, we’re working on it right now, and will phone you back tomorrow after speaking to my supervisor or tomorrow”. This has to be a lineup they get in training to receive annoyed clients off the phone since I have found it in other internet reviews they have received. Anyhow, we delivered that the NPM salewoman, along with the logistical coordinator calls and emails several occasions, detailing each one of these issues listed previously, and asking an email reply with a last speedy resolution – we never received the email answer, and did not obtain the remainder of our transfer and needed to file a BBB complaint against them, which afforded no positive outcome.

I haven’t written a review on line before, despite having obtained any terrible service here and there from various businesses, but this time around I felt abused so badly that I totally had to warn other clients. Don’t do business with this organization. I am not saying that the provider handles all of its move poorly, but the inadequate company, overpromises, and overdue deliveries appear to be a reoccurring trend among client. Read the other reviews on your own together with mine and you’re going to realize that all these negative reviews spell difficulty for the unwary client more times which you may imagine.

The movers which came back to load our items to the truck proved quite slow.  Additionally, one was going to be deported back to Mexico.  The moving business was two weeks late bringing our items.  We predicted each 2-3 days for this two weeks and they kept telling us”It will be 5-7 more times”.  We lived in a vacant apartment with my 7 month pregnant wife and two year-old daughter for two weeks.  When they eventually delivered our things the movers were very rude and among these utilized a number of those towels to wash the perspiration off his own body when he had been done while he had been”with the restroom”!  Disgusting!  We discovered approximately 10 boxes while we had been moving through things that’d sticky, greasy things around them and a few of those boxes were ruined.  A great deal of the items were ruined, but the oddest part was that they ended up slipping our Wii.  We predicted every 2-3 days to get a MONTH seeking to discover where it had been, and as soon as it was not found we registered a claim to the stolen thing and our ruined headboard.  They offered us $36… to substitute the Wii AND the headboard… Should you would like to proceed, use a more reliable business or lease your own moving truck.  This firm was really untrustworthy and impolite!

Life requires more experience, and the better time to present it than when You’re going 2400 miles?   If inconsistent is your goal, then New Planet is absolutely going to provide!   Unpredictability that’s.   Your own furniture? Hmm didnt say that I undergone this.  

THEY ARE  GOOD AT GETTING TO THE CONTRACT: they’re extremely responsive professionally and personally about getting your enterprise, and as you hold to speak to them, there’s excellent”holdvertisements” in their 11 years in company, and caring for a maintenance free transfer. Their bid is much lower than most of the contest but not too low as to be incredible.   But actually once you phone a moving business predictability is overrated– true, timely, accessible service from question to bidding, contract to program, schedule to supported transfer date, supported transfer date to motorist communications on move day and outside. . THIS is  where New Earth excels in adding sudden. 
UNEXPECTED CHANGED MOVE DAY 4 TIMES: from Friday to Wednesday on Friday (our movement outside day was Saturday- that they closed at dusk ).   Needed to alter the date with all the storage device finally told them I had set date in the 24-48 hour verification. 
UNEXPECTED FAILURE 24 -48 HOUR ADVANCE NOTICE:  I phoned them stressed – it had been FRIDAY and that I NEED them to admit being there until noon since the office closes. Driver are there between 11 -1 (although I stated they HAD to be there by day to find the keys  while the workplace is still open. He was very pleasant and promised to call when he must place.  
SATURDAY MORNING, MOVE DAY, 11:15 still no telephone call, office closes at one hour. Start calling motorist. He came 10 minutes before the office closes.   WHEW back on course. Reinforced the value – we will need to be out at the end of the afternoon, since their 4 fluctuations in scheduling, gave us NO allowance for error. 

MARGINS MADE TO BE BROKEN Driver requires first time- needs to boost price by $400 for the boxes. . ARGH frustration stinks but we know & desire our stuff from there that day. We said proceed.   He Then shifted the cost again $400-$1400- $1700  yep 3 cost changes!!   Unpredictable?   you betcha!! But they could perform.   Reminded them we Will Need to get from there now, so We’ll need to cover it, they’ve us hostage.   Lets get the new contract moving and you do not quit going. We NEED this material next week, and then you’ve now pushed us into the being the previous day to do this objective. 
SATURDAY CONTRACT CANCELLED BY THE DRIVER.   The fact That I’m not there in person, WRITTEN within my statement Wasn’t honored.   They phoned me and said they’re cancelling the contract,” FURIOUS using the absence of follow through, which they neglected me on scheduling, confirming, displaying on time, and now billing. . I insisted we fix the contract and then complete the job. . They dropped. . Not only did they fall, they hung me up. . Refusing to return my phone. 

SATURDAY: NOW WHAT CONDITION DID THEY LEAVE MY STORAGE UNIT IN:  New Planet does not provide weekend policy if their drivers have problems so that they didnt react.   I left feverish messages, and mails, which weren’t responded. . Needed to send a relative to a 45 minute drive to go chase them since the motorist also neglected to convey IF they procured our possessions and the way they were planning to take care of the key since they showed up too late and increased the price tag, and neglected to allow me to finish the elevated cost contract, and hung me up. My loved ones affirmed they secured the device, and watched the truck parked on the street side, he went on to Speak to them, trying to provide to get the keys and then sign the contract.   They gave him just one crucial and stated the contract would need to be pinpointed.

MOVE OFF.  12 HOURS LATER: No return telephone from  motorists, sales man or primary number.   Where’s another key?   What exactly are they doing about your deal?   No followup, I send telephone and email into your Storage Unit AND the Revenue person. 

MONDAY: 2 DAYS after failed charge.   Urgent problem, stuff in danger along with other crucial place unknown?   Inform Storage unit that has camera surveillance and also assess with Attorneys now on the best way best to make sure we record some possibility of theft and fill out the contract or refund the deposit. 
TUESDAY: 4 times because New Planet hatched my transfer on the last possible day, leaving the deal dangling, along with the Vital place unknown.   Revenue man guaranteed that a call in two hours. 5 hours after boss calls to inform me that the driver told me I countered that the contract Saturday after he advised me of the cost increase. ONE? No sir, you will find 3 price gains, and that I STILL advised him to Complete the contract and We’d sign it.   He explained that his driver told him that I was mad about the purchase price. . I had been.  Lets be clear I’m mad about 4 scheduled transfer fails, estimation Issues, 24-48 hour affirmation, birth verification failure, charging inconsistencies, failure to Complete contract, and failure to transfer my belongings, followup, react to problems, renegotiate contract, and solve my belongings.   

Ended together with refund, without exaggeration.

Leslie, the sales man promised that the world verbally, but failed to inform me what could really happen. We had been moving my dad in law across state and believed if we utilized a professional inspector it would go easily. I had been confident it would by Leslie. Obviously it didn’t. Late pickup, hidden costs, and also a rude driver began off it. It had been :very bothersome as well as the supervisor Moses, wasn’t much help. .

Could ramble on but exactly what I would like customers to understand is do not take their word for it read the fine print.

I contacted New Earth Moving and Storage, also should’ve been leary from the Start.   I will acknowledge that I really did what wrong from the beginning, based on the do’s and performn’ts recorded on the American Moving and Storage Site.   Do not employ a moving company that does not perform a visual examination.   I talked to Lauren for get an estimate and she explained they did not have anybody who could come out and perform a visual quote, yet to send me an stock list of those firms that didn’t do a visual plus they might give me a quote based on this.   I obtained two quotes from nationwide moving companies which were within 150 lbs of one another. They both were beneath 9000 that Lauren promised me was likely Large since the”large” moving firms tended to err on the side of longer.   I requested her to move ahead and gauge the movement at 10,000 lbs to make certain we did not move over.   Additionally, I made certain they understood of each of the factor like a Additional flight of stairs.   The reason I moved with New Planet Though they had some other poor reviews and also a C score with the Better Business Beaureau and then That Each and Every fiber in my body told me to not, was that another firms could accomodate the timeframe I needed to proceed in.  
The dawn of this movement the movers were 4 hours late, the driver called to say he over slept.   The driver came at 12:00 at a 26 Foot Penske rental truck.   This worried me a Wonderful deal as we did not understand the company and the truck had been unmarked and we werent sure whether our possessions would match.   It required 3 1/2 hours to load the vehicle and the truck has been full to the brim with two mirrors needing to be around the tail gate since the drivers packed numerous empty boxes and packaging materials (no matter which we had )
Once the truck had been loaded, the driver requires dispatcha and dispatch advises him to alter his binding estimate to a unbinding quote of 11,000 pounds till they get into the scales. Now that the extortion starts.   I predict Lauren to say I’ve a binding quote (that incidentally in New Earth talk means nothing) She states I Can agree to cover the 11,000 Pounds and reevaluate the weigh in.   I was totally caught off guard at this brand new developement and with out time to believe I looked off.   My Poor!! 
When I went home that I recalled my previous motions bill of lading and that when I moved to Utah from California I transferred out a 5000 square foot house and had 13,000 lbs therefore 9000 was likely considerably more than sufficient because I was leaving half of my possessions in a storage device and moving right into a two bedroom apartment that was 1500 ft.   I telephone and requested to put the dispatch about the scales and had been advised it had been too late that I’d signed the deal at 11,000 which was binding.  
This entire experience was quite distasteful and incredibly aggravating.   I Think that is such a shady business and is looking to have one over on you.   The sole consolation was that the driver and his helper made our dispatch here ontime and without any harm.   If you do not care about the client support go right ahead and utilize New Earth.

Horrific expertise…. The over guarantee and way under provide… When you attempt to get hold of the business most times they do not respond or simply give you the run around. The time the quotation to deliver my things wasn’t accurate. Lots of my stuff had been ruined… I did not file a claim since they allow you to sign up for certain insurance which makes claiming things not worth while. They threw around our boxes, and that’s the reason, my microwave, air conditioner, toaster over, picture frames, etc were destroyed. We even had someone elses things, but they did not appear to care enough to come get the things… Only horrible, stay alert to the moving company or you’ll be undoubtedly sorry!!!!

Business grossly underestimated the cost of a transfer and tried to improve the price by over 200 percent over the projected dayof a family move The organization rreesponded into an online question and said that it would offer an estimate of movingcosts to maneuver a home out of Arizona to Oregon. I tok a thorough inventory of all items in the home, along with the amount of fulland half closets which contained items and supplied it on the phone to the sales agent. A quote of $6,300has been supplied. The agent was asked a few times when she had been confident in the validity of the quote, or they believed aneed to come on site to critique the home contents. The broker said their applications was quite precise. The business required a10% deposition. The movement was to be made on a single truck with weights shot empty and complete and weigh slips to be supplied. Onthe scheduled day for the transfer, two agents (Neither of whom spoke fluent English) came and afterwards walking throughthe home educated us that they thought that there was 10,000 pounds over the quote was made on and also the thecost could be approximately an extra $12,000 bucks. This was especially troubling since between the time of this originalinventory along with the moving day, I’d already moved a 26 ft U-Haul privately with approximately 1/3 of their household contents. Ihad added two things (a bike and a few ornamental rock facing) which could have counteracted any savings in weightfrom the substance I’d already transferred, but that should have led in the initial quote still being rather precise. Ibelieve there are only three possible reasons that happened. The first is that the broker didn’t incorporate all of the things from theoriginal quote, like the contents of those recognized cabinets; Second, the broker might have intentionally misled(underestimated) with the purpose of gaining our enterprise, simply to wait patiently before shifting day and also have the movers jack up the pricethinking that we would have no other option except to say yes (Could you state bait-and-switch?) ; or thirdly the firm couldjust possess a negligent methodology for estimating that caused this to occur. Regar4dless of the main reason behind this matter, it’s ahorrendous company practice. Worse yet, when we contacted the firm and stated we’d be falling to utilize theirservices to the further speed, they’ve balked at refunding the deposit. They spoke about the price of their representativecoming outside to seem, even though they publicly advertise free of charge paychecks quotes! This is an extremely suspicious company with veryquestionable company practices and horrible customer support.

DO NOT USE THEM!!! They were overdue, unprofessional, and stole our things.
We moved across state and needed to remain in a temporary property. After we got there they said that our stuff are there that week. 3 Weeks after it eventually came!!
They unloaded so quickly we couldn’t stock everything. They didn’t even want to remain to help setup (that was included in the cost ).
We just moved again and were eventually able to open each box and we discovered that our box comprising our valuables was lost. It’d all ouf our jewellery in it!
I’d no idea they’d be moving our belongings from truck to truck and they’d use subcontractors.
Horrible experience!

This really is the worst company I have ever used, such as whatever reason. I wouldn’t ever use them again. They’ll tell you anything for you to sign a contract. ANYTHING. To begin with , they said that if they technically have 21 days to send my goods, they’d have them to me in a few days in the first day in my shape, which had been a week past. They kept assuring me my items could arrive by or a few days later date prior to the day before if they called and informed me it’d be a week after. Why was this? They stated they had a lot of different stops on the road from Vegas (in which they’re headquartered and where all of your stuff is going to wind up until it belongs for you) to Denver (where I had been moving). I attempted to determine whether they might come to me first or sooner, and they maintained using the explanation that a moving firm”includes lots of moving parts” and they could not alter the stops before me. Shockingly, they whined. I received a call out of the driver that the day prior to delivery that he had just come out of collecting my things at Vegas. He was not coming from a different fall off at a nearby country as the firm had informed me several times. Fundamentally, they simply pushed back my movement for a week and then made up a lot of explanations which weren’t correct. In addition to this, we signed the deal after being advised that the drivers all drive through the holiday season. Afterward, when I had been told my belongings would not be here from the 27th, yet another motive was that of course no motorists could be departing Vegas about the 26th, it was Christmas. Yes, I still get this, but that is exactly why I asked the question at the first location! Once more, they are going to tell you some thing when you are obtaining a quotation to make sure you utilize them. Last, the movers came yesterday and began demanding that I pay $200 more to those since my flat is 225 feet out of the lift. There is a very long haul fee for each 75 feet that they must walk. The Agency who gathered my belongings was the person who went on the contract together with me, and that I especially asked what the supply supposed. (Obviously there was nothing describing that it intended”truck into doorway”.) He specifically told me that it had been that the span of truck to lift, NOT truck into doorway. He explained that he almost never experiences a issue with this, also at most to get $50 additional on me in the event the lift is a bit far in the truck. Shockingly (maybe not ) they begin telling me it is truck-to-door and essentially hold my things hostage before I wake up the cash. They basically told me that I could cover or they’d take my stuff away. They also attempt to frighten you by saying in case you do not pay by a specific time you need to pay a lot more in waiting fees. No joke, I began to take my possessions OUT of my flat to transfer them back into their truck before I paid. Pretty ironic once you believe the payment is to the excess labor involved with walking a dolly (on wheels) right down a hallway, because they were more happy to walk into another way for the excess cash. In addition they unpacked all of my possessions IN THE MIDDLE OF THE PARKING GARAGE for the own building! I advised them that I did not need to have the things there, it was not safe there. Obviously they made a justification and refused to transfer it. Ultimately, at the very least a quarter of my boxes arrived ruined, and that I mean ripped apart. It is genuinely shocking the way the moving firm that promises to be this professional may take a brand-new, fully packaged, well-taped moving box and then deliver it back to me along with either side fully blown off and all of my things falling out of it. (Truly, there were at least four boxes such as this, and a wardrobe box which had dropped on itself. In addition to this, they maintained piling other, thicker boxes, in addition to these ones that were collapsed.) The only fine person who you’ll receive in the business will be Leslie. She is a love and works very hard. Actually I think she is getting in trouble today for only hoping to be considerate and helpful. Danielle is a whole [EDIT]. Do not even attempt to talk with her unless you need her to let you transfer your own stuff (yep, which occurred ). In general, this organization is filled with liars. Never ever use them. I truly regret not only becoming my own U-haul.

1 star is still to much charge! If you aren’t in a rush to your own stuff, do not need your stuff or desire it ruined you’ve chosen the ideal movers! I used them only glad I purchased insurance with another firm. This organization is terrible. Talk about a headache! Over half of my things never where delivered. When talking to a supervisor he told me to start my eyes since everything was sent. So I have to have lost a part of my sofa, my bicycle, two dinning room seats in my bum hole! Over fifty percent of the boxes in plastic containers at which lost too. Seems that the costlier things never found my property. I had been advised that everything is place on the back and will be removed in my new location. WRONG they ended up carrying it into Vegas unpacking and repacking my things to a bigger truck. To top it off it took a week for a different truck to deliver a couple more items. I had been told everything wouldn’t fit within this truck load. HORRIBLE Experience! Took a year without a week to get compensated for my things. Needed to resubmit a couple items over once.

One of the workers broke one of my own windows. I named the organization. They said you can not prove it and there is nothing I could do about it. They aren’t likely to compensate for the harm and the person on the telephone was not even wonderful. She did not even apologize. They had been understaffed. They shipped two guys on a really tight schedule with a different appointment after me that they had been rushing to get. I needed to do lots of the heavyweight lifting together, which now I repent even doing. I must have said no and hired another organization.

Probably the very thetiving, unprofessional business I’ve ever handled. Upon thing delivery, they insisted that I pay an additional $400 along with my first quote since they’d JUST googled my shipping destination and chose the shipping truck would not fit into my flats parking lot. I told them this wasn’t accurate, and it’d fit nice. Now the telephone operator whined to me stating the delivery guy had drove the vehicle by and decided that the whole lot was too large (The shipping guy never contacted me and certainly did not drive until the lot since it’s enormous and could easily match ). I introduced this to the woman on the mobiles focus and she started to threated extra fees of $1000 when they must hold my possessions. Eventually I persuaded her to ship the truck into the flat and CALL. That is where the true fun starts.  The truck which arrives is stuffed with my possessions and builders that the moving firm has ever hired. The truck readily fits to the parking space. The contractos pick my hallway is overly long and let me that they wish to charge me an additional $365 to transfer my possessions and when I do not pay they wont float the truck. I tell them that I will speak to the better company berou  simply telling them that I will get in touch with The Better Business Bureau however they don’t care since they aren’t a part of their real moving business. I don’t have any choice except to cover $365 to the builders or $1000 into the moving business. My overall prices were offered at $1500 and the price ended up costing me $2000 complete (including leaning on the pickup conclusion of this transfer ) WHAT A NIGHTMARE! AVOID!

New Earth did a fantastic job!! They took out the stress of moving, and made our relocation simple and easy with no hidden charges or catches. They really dropped the price in the end! They showed up on time and worked fast and economically. I would highly recommend them! The sales rep I worked with was pleased to walk throughout the contract detail by detail, along with the movers managed my products well and cushioned and taped furniture free of jacket to reduce harm.

Movers came punctually when they were suspect also. They could bring all of my things outside (3bed 2.5 bath and tvs, desks etc) in approximately 2.5 hours. They supplied blankets and tape (saves you cash on purchasing boxes, however they do provide boxes available if desired ) and have been really courtous throughout. They targeted for 10 times but because I lived in AZ, they are situated in Nevada. They did arrive at Orlando within two days of the projected period and worked fast and efficently. No harm, everything setup and put properly and again were all respectful. Actually we over-estimated our burden and that I managed to receive some cash off my final invoice. Thank you again. Ironically, this provider works nicely and will provide you the very best price they could:-RRB-. Request Brandi when phoning as she had been very helpful during the process and forced me never be worried about my cash or merchandise.

I moved out of California to Dallas, Texas at Oct and needed to get my things saved in transit to get a few months while I had been in temp home and seeking to locate an apartment. I have done lots of study and eventually selected New Earth. The price has been one of the very best but it was still kind of a leap of faith once I chose them.

The movement itself was regular. The movers type of hurried a few of the paperwork after I had questions, there was only a tiny scratch from the laminate flooring when they had been completed, and there was a single box which was repacked that did not meet my criteria. However, I’ve relocated a few days for work and I have begun to expect a couple of things like this in almost any movement and have experienced considerably worse along with different businesses.

Where I discovered New Earth to be especial was with it is customer support. Lauren Particularly. She had been the very first man I talked to and wasn’t there for me from start to finish. I had a whole lot of questions along with a few worries upon delivery and also wound up contacting them a good deal. Lauren and the rest of the employees I talked to were constantly available and reacted instantly, both by telephone and email. I even got a response about the Sunday of the Thanksgiving holiday weekend, and I enjoyed because my move in date has been nominated was Dec 1. Plus they did really arrange to send my things with only two weeks notice.

I never write reviews but customer service is a lost art nowadays, and that I believe that fantastic customer solutions warrants a shout out.

These people are crooks! We proceeded from Arizona to Oregon and if the truck finally came it had been missing a great deal of our possessions and virtually every box we started had something broken inside, I’ve moved a few times and package my things very thoroughly but it did not matter, a few of the boxes looked like they’d gone through a crusher. We’d payed the”regular insurance” and even when they lost tens of thousands of dollars worth of their possessions, they provided us 50. Terrible business, go with another person.

We were most satisfied with the service offered by New Earth Moving from start to finish. Can refer them to friends and loved ones! They exceeded our expectations.

Toni Rivers

Thank you a lot of New Earth for obtaining our family’s house securely from Chicago to Scottsdale summer time! The men had such a superb attitude throughout the whole procedure and took such excellent care of all of our personal items being transferred. Lauren A. is fantastic in their office in Las Vegas! She’s always prompt to call or email us back and answer any queries that we might have. Lauren was our partner for the two moves within the last year and has been a part of the reason why we decided to use the business again! Thanks again New Earth. We’ll definitely be talking about other family and friends:-RRB-

HORRIBLE,BROKE THINGS .THEY SAID IT WAS ALREADY BROKE, YELLING AT A 80 OLD WOMAN WH 5 STINTS IN HER HEART IS NOT RIGHT WHEN SHE QUESTIONED ABT THE LAMP,NO COMPASSION,SHE JUST LOST HER HUSBAND 3 MONTHS AGO, WE HAD A CONTRACT OF $$3,020 NOW THEY ALSO WANT TO CHARGE MORE,IT SAYS MATERIALS INCLUDED,THEY CHARGED HER 200.00 MORE,THEN SAID IT GOING COST today!! 4,000 NOT THE PRICE THAT WAS AGREED TO, HOW DOES IT FEEL TO SCREW A OLD LADY, HORRIBLE COMPANY,movers are [EDIT] for my mother

Total New Earth supplied exceptional services in transferring me by the LA area to the united states. The movers were careful and considerate. They came immediately for the transfer and as intended for its delivery. My automobile was contained at the movement since was a grand piano. Both came unscathed. So also did my own decor.

Thanks for providing exceptional services.

Had a fantastic experience going with New Earth , they did a fantastic job and that I wished to write a critique and urge them to other people, they’re a wonderful business. I typically despise moving because of all of the hassle, yet this time I could say that I did not feel that the strain like that I have in prior moves. I chased my move from California to Las Vegas, so it certainly was not a little movement. They gave me a chunk of time that all my possessions would arrive at vegas, and they certainly kept inside that window, so I was really surprised because I’d heard several stories prior to that moving businesses frequently take considerably longer when it’s a very long distance transfer. Thankfully that wasn’t the situation. All of my things came just as they had been if they loaded them to the vehicle, which I actually enjoyed. The team managed everything with attention and be certain to wrap all things that would of been damaged along the road. It was really exceptional service in their role and that I couldn’t have asked for much more. Thank you again, New Earth Moving & Storage

Had a excellent time working with those men. I scheduled my transfer two weeks before so there wasn’t any confusion, and they had been so good about their agreeing calls. They phoned me a week beforehand simply to remind me and the dawn of. I am quite satisfied with this provider.

Don’t use this company to your next movement.

They were quite pleasant on the telephone for us to sign up – and we did study believing that they would be helpful for our relocation throughout the nation. On the other hand, the problems began when they billed my husband 100 percent of their invoice when they were just supposed to have a 10% service fee. The fees weren’t reversed until multiple calls afterwards.

Then, the contract that they had us sign in the right time of picking our items up wasn’t entirely clarified to us. They attempted to say it had been, but it never was about the telephone or through some of the mails we stored. I will try to post photographs of these contracts so nobody else feels as they are being accepted in the time of pickup. We were not informed of: a) that the 21 to 30 BUSINESS afternoon window for shipping (as well as notice one piece of newspaper states 21 times and one states 30 days therefore that the contract is perplexing and conflicting )( b) the sole having the ability to bring claims against the business from Vegas( c) that the excess fee to get a secondary truck if your road is too little for shipping (odds are your road is too modest, they pickup at a little truck and send in an 18-wheeler)( and d) additional fees for staircase in your property. So beware more charges at shipping.

Talking of shipping – we had been told different delivery times in our close daily calls searching for our items. Originally it had been 1 to 2 weeks, then two weeksafter which the conclusion of the month, and then a Monday-Friday window, then which shifted into some Friday-Sunday window along with all that with us being particular that we had our belongings before a particular date because we’d be outside of town. They did put us money since the shipping was finished the 21 company day (more than a month in actual life) until we obtained our things. Then, we just got our items after begging and threatening legal actions (we did talk to an attorney ). Our advantage was not contemplated and the customer support was dreadful. They spent a great deal of time explaining to people why they could not deliver due to not needing drivers or trucks or a program… they appeared to not understand what was happening in their own company at times that was bothering and left us lose faith in their own solutions.

It was just later we received a phone the afternoon we had been to receive our items telling us that our shipping was postponed once again, then leased a truck and were ready to drive 5 hours to fulfill them in another home secondary into needing to traveling for business another day (that the business was well aware of the ) that they really prioritized us and sent us all our items. Obviously (see above) it is fine we leased the truck since we’d have needed to anyway since their huge rig was too big to pull in the front of the property. Everything ended with a few of the movers and my husband bringing all to the home, so my husband still had to do heavy lifting to the transfer. We had been awarded a $200 reduction, but it was not worth the hassle and stress that the firm put us through in getting our items.

In summary, use different movers if: a) you need transparency on your transfer ( b) you do not want hidden expenses, c) you would like to get your items in a timely way.

Save yourself some grief and don’t USE this mover!!! They showed up far later than anticipated, and the motorist had to get two men from Craig’s List to help unload. Regrettably, one of these men couldn’t read, or so the checkup got all messed up. From the time all products were unloaded several thing amounts were repeated two or three times, and a few not at all. The motorist didn’t fix his load, and another individual’s load dropped on him. The motorist (Carlos) blamed the CL men with this particular incident, so that they have paid and left suddenly. Carlos insisted we couldn’t tear out this before I unpacked to obtain what was actually there and what wasn’t, so I obtained NO reimbursement for the really missing things, and a cupboard has been flattened. He then whined about needing to proceed because he had yet another delivery that afternoon. (I doubt it) No 1 can/will tell me exactly what happens to missing boxes, even though every box needed my name clearly written on it in magic marker, and that I utilized a leopard print duct tape on every one. I contacted customer support 64 times, nevertheless they can just record a single contact with the business on my own behalf.

Worst moving experience ever…

There first quote was competitive and reasonable, but once the movers really revealed on moving day, they started to indicate just how thick the substance is going to be, this began the pressure to spend the volume prices vs. the burden. After my belongings had been set on the truck, the upgraded quotation was ready and dependent on the quote, I chose the Volume technique. Soon after agreeing and signing the paperwork, the employees indicated a mistake in the calculations. Following the right, the quotation doubled in the initial quotes. Then I chose the burden procedure that begin complete pressure because they had to make another stop and carrying a side trip to the truck scales will postpone their next appointment.

Following my delivery date transferred a few days, my belongings was eventually at my new place but my enthusiasm was immediately gone when many items were ruined and broken beyond repair. After finishing the insurance coverage from the 3rd party firm, my claim has been completed. So far, I haven’t got my insurance coverage out of New Planet and all efforts are ignored from the workplace when following up concerning the payment.

Worst experience ever! Missing tens of tens of thousands of dollars worth of things and obtained $24 backagain. What an insult!

My spouse and I just got married and have been going into our new house. We wanted to make a honey moon from it and had been assured it’d require a month to get everything to escape there (because of it being uncommon for them to really go there). We proposed a honeymoon road trip. We had been called and informed that they would be out here two weeks sooner than what we had been guaranteed or we could go another couple of not obtaining it. We canceled our bookings and dropped a lot of cash for areas we reserved.

As soon as they came out, a couple items were broken up and we believed they notated down it, they informed us they failed and we found they did on one of these. They hurried us to sign it, saying that it was overdue and they needed to get around the street. We signed it and then began putting things away over the upcoming few days. We discovered that we were missing a decent quantity of boxed (approximately 10) and achieved to them. They found a few of these and they have been totally ruined. Seemed they had been thrown around without a discount to what has been inside.

We had been advised that just our coffee table could be covered and could get $24 because of that. Everything else wouldn’t be and told that there was nothing else that we could do.

We intend on traveling the nation, make another major move before we purchase a home. I’m quite disappointed in this organization. Thought it had been different compared to other horror tales, but seemingly not.