National Pro Movers

I had a transfer in GA to FLA and the rest of the firms overpriced my movement. Alex was really helpful and knowledgable concerning the transferring industr. We priced every room to make it a true binding cost. They packed our things like it had been their very own and that I appreciated the great care they revealed my items. I’d call them to maneuver me daily, Really comprehensive!! Due National Guru Movers at Doraville, Ga

The reason we picked National Guru Movers was that the customer support we received from Alex.  Our contract comprised a delivery date involving the dawn of June 1st and the morning of June 5th.   Occupancy was June 1st, and the movement was to get a residency program, and we had been out of city on medical dilemma from Thursday evening June 5th – Sunday day June 8th.   Since we knew nobody in Texas it was critical that the delivery be at the timeframe given on the contract.   Clearly this firm Doesn’t feel a duty to the contract that they composed and we signed up.   The communication was bad unless we comtacted our salesman, Alex, that reacted always but couldn’t always give us a response.   Then the answer came.   They’d arrive Thursday night, which of course was when no one could be there.   Their answer was for us to locate a storage device to put our items in.   Because they didn’t adhere to the contract we asked Alex to find a new alternative.   He contacted the direction of our new house and they consented to release a secret to the movers when We’d fill out and sign a  Particular kind, that we did because we had no other Alternatives.   Thursday night turned to some guaranteed Friday morning at 9:30, then 3:30pm, subsequently 5:00 pm, subsequently 6:30 pm. We asked that they call when they came and had it lined up with all the guards and also the management office to oversee the movers.   In 8:15 pm we called them and heard sound in the background as Though they were out to eat or having a Fantastic time, and they’d determined, without calling us , to wait before the afternoon to move us in.   Unfortunately they neglected to inform us along with also the management office is closed Saturday.   When they came on Saturday morning they made us pay an extra $150 which they advised us was a fantastic discount, since the guard wasn’t there to open up the gate to get your moving truck and they needed to take things in. The following hour and had been spent on the telephone together since they were transferring Different individuals furniture and things into our home.   To make sure all of the things were delivered and setup as requested( of that they dropped the schematic drawing we left)it was critical we stayed on the telephone.   Our true ignorance was since they neglected to maintain their  end of their contract, required us to cover extra funds as it was their fault that the guard Wasn’t there, and once I contacted Alex following the transfer to ask for reimbursement for their mistakes he stated that Jeremy was managing it.   I called Jeremy to solve my problems before submitting  this inspection however, his mailbox was full and Wasn’t carrying any messages.   What a Great way to run a company!   Then I known as Alex back and that he promised me he mailed Jeremy a message to contact mepersonally, but I never heard from Jeremy.   In the Long Run I just paid $50 over quoted since when they first began with all their explanations and reasons they couldn’t be there on time that they did provide us a $100 charge, but took it back just as quickly when they further broke all written and verbal contractual arrangements.   I would never recommend this company to anyone based on the lack of support we obtained from direction,  That the men who picked up our items asked for a hint, and also their lack of willingness to Go over with a client the Issues That arose.   I’ll commend Alex at doing his job, and doing it well. I strongly recommend he take his resume into a business which may stand behind their own product/services.  Our evaluation was : Poor and totally dissatisfied.

I’d Love to everyone understand about the Excellent encounter I had with National Professional movers, they supplied me with a an Fantastic service, they arrived on time, packaged the things professionally and quickly.   Shipping was completed fast no damages or lost things only a Fantastic job.    
The Crew was quite pleasant, clean and fast, they constantly cared for my things being packaged properly
NO overcharges, 1 cost from begin to finish… 

Thank you   David

I recently got a job in california and also my firm wanted me to proceed fairly fast. By the time that I got the job offer before the time I really had to proceed was about weekly. My wife was quite frantic and we started packing and searching for moving companies. Every business we called said they’d need to charge an exorbitant additional fee so as to pick up and package our items. Long story short, we contacted Alex at domestic promovers. He provided us a free in-home quote and instantly came out the following day. This was really convenient because of the fact that my spouse is still nursing our 3 month old infant in addition to caring for our two year old twins. Alex emailed me our estimate that day and we had been booked to proceed this next morning. Movers arrived to my house that saturday packed up our things and were all gone. Clean, fast, no hassle. About a week and a half approximately movers showed around our house in ontario, could and unpacked everything! The service has been prompt and efficient. GO NATIONAL PROMOVERS!!!

Beware…
This business works beneath the fantastic cop. . .bad cop doctrine.  Fantastic cop is Alex he informs yu whatever that you would like to listen to.  He guarantees you exactly what you need will occur.  He tells you he’s working on most of the things which you aren’t delighted with and he then describes to the dispatcher JEREMY who are the person who owns this GA franchise.  JEREMY is NASTY, ARROGANT and contains NO CUSTOMER SERVICE SKILLS.  
We contracted with National Professional Movers in May to get a July transfer.  Our son was beginning medical school and has been transferring a little bit of things to KY from GA..  The amount had been below the minimal of a very long distance move based on Alex.  He said I’d movable area of approximately ten boxes which may be inserted without exceeding the minimal cu ft/weight anticipated with this movement.
The driver/movers came on time and that I directed them during the 3 chambers that had things that was being transferred.  The mind driver/mover marked down everything.  As he had been doing so, I repeatedly stated Alex’s remark about”locker room” and that I did not need to pay anymore compared to the contract and so if I surpassed the”wiggle room” inform me and I shall remove somethings and transfer myself.  The driver/mover got to the telephone using JEREMY and walked out to finish the call.  He arrived back in and said there would be no excess charge.  I said Excellent afterward go ahed and load on the material.  During the movement I also learned in the driver/mover which our stuff was to be unloaded from the warehouse and reloaded onto a second truck to the transfer – ALEX HAD NOT TOLD ME THIS WHEN HE WAS EXPLAINING THE SERVICES THEY WOULD PROVIDE.
After all was loaded yet another telephone call was put to JEREMY and also he advised the driver/mover to inform me I’d owe an improvement $278.00.  I advised him I wouldn’t pay that.  I asked why I ws told in the beginning before anything had been loaded that there would be no additional cost and why Alex told me I’d”wiggle room”.  HE STATED HE DID NOT CARE WHAT I WAS TOLD!!  I advised him to possess his drivers/movers with this hot cold afternoon unload what had been causing the $278.00 extra cost.  To say the very least the motorists, weren’t content. 
Six things were unloaded, a bag, a vacuum, and a box that the movers did with two lamps and a microwave, and a shoe rack, and an outside trashcan and a back.  These items also more that I’d already intended to transfer myself fit readily in the minivan I needed to lease that cost less compared to $278.00.  Mini van rental for 3 times $240.00.
I inquired the driver/mover when JEREMY will be passive-aggressive concerning that and mess with all our shipping window of 1 – 4 times.  He said he’d never do this.  The things allowed, my son left behind KY to make sure that he was there when the stuff came in a single day. 
The following day at just before 5pm I called Alex to determine whether he had a much better idea about exactly what day delivery could be.  He also SUPPOSEDLY WALKED into the WAREHOUSE and Said HE DID NOT SEE OUR STUFF SO IT MUST BE ON ITS WAY.  The following day again just before 5pm I phoned and again ws told that the samething from Alex.  I asked for greater clarification and that he advised me to telephone JEREMY.  RUDE is a wonderful approach to spell out the phonecall.  I could find no information out of him in regards to where our material was. . .warehouse or onto a truck.  HE WOULD ONLY SAY GETTING IT BY FRIDAY (4DAYS) WAS ONLY AN ESTIMATE AND WAS NOT GOING TO HAPPEN.  He hung me up.  My husband attempted to phone back and that he didn’t answer.  The following morning my husband from a different phoneline that he wouldn’t comprehend with caller ID known as; JEREMY replied and has been ARROGANT and RUDE saying our stuff could arrive in a decade.  My husband outlined the telephone within an email to him and asked for an upgrade on the shipping that day.  Following 7pm that day we have a text that it would be Saturday or Sunday.  At this time we didn’t understand if he was simply appeasing us with advice (honest or not) however we made agreements to expand our resort stay in KY since Saturday or even Sunday was 1 to 2 days later exactly what we anticipated according to the 1 to 4 day shipping window Alex had provided us. 
The following day, Friday, I get a telephone call in the driver/mover telling me he’s on his own way and needs to be there in 90 minutes.  What a nice surprise.  90 seconds pass, 120 minutes pass and we are considering unkind joke.  I predict the driver/mover and that he informs me he chased the GPS incorrect and moved into the srong town in KY and that he was currently 2.5 hours off that could make the ETA around 8:30pm. At 8:45 I phoned him and heard that due to the mountainous streets as well as the rain that the driveway was taking more and also the GPS stated he had yet another 45 minutes.  In 9:54 I obtained a test that they were seven moments off.  Recognizing that the palce ws difficult to see through the afternoon we stood out in the rain to be certain that they didn’t push by THEY ARRIVED AT 10:25pm.  Unloaded everything professionally and rapidly inside one hour.  The driver/mover was very apologetic regarding the GPS mistake.
The driver/mover functions for SE Van lines and just contract with National Guru Movers.  Considering that the driver/mover was not the sole person who looked distrubed from the additional fees following loading, apologized to the GPS mistake and was courteous and professional during I would suggest calling SE Van Lines.  If You Decide to Utilize National Guru Movers BEWARE of those Awful COP. . .GOOD COP METHODS of ALEX and JEREMY.
Most positive Part of the movement was that WE NEVER HEARD FROM ALEX OR JEREMY following the THURSDAY MORNING CALL INFORMING US OUR STUFF WOULD BE DELIVERED IN Ten Years!!!
BEWARE. . .BEWARE. . .This Inspection WARNS YOU!!!!!

I chased my scheduled proceeding strategies with National Professional exemptions because they 1) required money or cash equal before shipping of furniture. (this isn’t normal in the business or stable to the client, Credit cards tend to be safer for clients. 2) Nevertheless they billed my credit card for $199.00 because of non refundable # 3) They wouldn’t refund my deposit 4) Wouldn’t give me the title of the proprietor. Just his first name.   This can be a slimy internet surgery.     BEWARE.

This review is divided up into 3 segments: Packing Crew, Management, Delivery team. 1) Packing Crew-The army has transferred me 17 days in 31 decades. This team, without doubt, did the most professioanl task I’ve ever observed. Everything was packaged well and nothing has been broken. Very pleased and nothing bad to say about the fellows who really packed the HHG. 2)Management-Completely disappointing group of excruciating, amoral, scam artists and bait and change artists I’ve ever encountered. Whoever”Jeremy” is, he must be fired because of his or her unprofessional and virtually criminal conduct. Read another reviews that are online. Telephone the inspection authors prior to contracting any support from this firm. Then safeguard your money with fantastic care. He’s in the company to rip off you any way he could. DO NOT think anything that he says. “Alex” seems to use for Jeremy. Even though a great man who speaks kindly, he works on Jeremy. Whatever quote you’re given on the telephone will mysteriuosly rise when the team arrives and so will your closing invoice. They’re extremely slick operators that won’t respond emails-no paper path to bite them afterwards. Examine the BBB-Atlanta reports with the organization. They do not even bother to reply most customer complaints registered against them. This MUST inform you something. I had been charged an additional $1200 for”storage” prior to my HHG will be sent. They”anticipated” my own HHG to become 17,000 pounds from the coming pack team”Foreman”. I’ve moved enough to understand I’d nowhere near this poundage. I wished to observe a weight reduction. They refused to take the truck into a nearby truck scale before I threatened to call the authorities and examine them for stealing my HHG.  I’d 13,000 lbs of HHG in the truck scale. If you think for a moment that that changed the total billed, you’d be confused. A criticism to Jeremy finished with him hanging me up. He said that his team was overdue for one more pick up. I inquired where. He refused to inform me. An entire unprofessional and must be detained and imprisoned for deceptive business practices. Trust me, he’s laughing in this inspection and will likely be laughing at you if he receives your CASH ONLY payment. Took two days to package since the truck driver remained in the taxi and slept for two days while the employees crammed the HHG. 3)Delivery crew-showed up 2 hours late on shipping day. Employees (except the driver) were neighborhood”day job” men. Couldn’t care less about unpacking that the HHG is a cautious manner. Even the”driver/foreman” informed me wife that he wasn’t likely to overthrow the beds/furniture because he had been”overdue and in a rush”. She stood her ground and left him take action. ( I had been at the office ).  Overview – You’re nuts to possess this compnay transfer your HHG. Locate a neighborhood, nationally recognized manufacturer (Allied/Bekins/Etc.) ANYBODY however National Guru Movers.

My kitchen and mattress seats were not delivered. A cupboard was blasted into bits. A box with all my watches never came. The sole criticism I was provided was to snap an image of the motorists copy along with my telephone as it had been set on the sidewalk. Now I can’t get compensated since I do not have a receipt for each one of the excess cash parts they billed for the gaps between what I had been told about the telephone & exactly what I was really billed when the movers came.

They introduced a 72-foot semi into a residential place and billed me 75.00 to get a long distance transport when the motorist couldn’t turn down the neighborhood road.
I’ve been attempting to obtain a reception for 3 weeks and then all I have is a run about. If you’re thinking about this business, do your self a favor and continue on to a more reputable firm.

I had been told I would get a telephone 24 – 48 hrs. Before pickup. I named the business within one day, because I didn’t hear from them, and has been advised my pickup would occur in five hrs.  At pickup, I wasn’t given an estimated delivery date, as”guaranteed” in dialog with booking representative. Delivery in 2 – 12 days does not help me aim. The shipping time was changed three or more times, in a 48 hr. Period, determined by the former shipping.   I needed to pay $400 to possess my cargo unloaded out of a semi to a smaller truck since the 50 ft. semi wasn’t permitted on the rental home.   My products have been picked up and packed onto a Ryder rental truck, so which would have been suitable for the shipping place. I advised the company within 3 days of a box which didn’t belong to mepersonally, in addition to a box that was missing. No attempt has been made to pick the box up which didn’t belong to me so I suppose no attempt was made to find my lost box. The transfer cost me $800 greater than anticipated, $400 since I had additional things that recorded on the first inventory (my error ) and $400 since I needed to pay to transport my merchandise into a smaller truck (business’s fault).  I Wouldn’t do business with National Promovers again, even in the lowest cost, which it wasn’t.   It was the center price, and so I believed I had been getting a fantastic price.

Myself like a different client due to Alex’s customer support. I had been expecting that the whole encounter goes nicely because he had been a joy to use. Do not let this fool you. As soon as they come for pickup that is when all goes downhill. The cost goes up to 500 along with the customer support is horrible particularly from the manager, Jeremy. Our commission not simply improved throughout pickup but also during shipping since the drivers came early than expected.Long narrative short, utilize another organization. It is not worth the inconvenience.

This firm contacted me after I entered my advice on a website of nationwide movers.   I dealt mostly with Alex.  This firm ruined my furniture and then explained that I chose”an insurance” which was NEVER provided nor discussed during some of our discussions. I filed my claim and waited patiently to get the allegedly”90 day maintain procedure”.   The claim procedure was under a month just to inform me they’d pay me $125 for $2700 worth of harm.   They reduction my pillow to my sofa, shattered my glass kitchen table and ruined various other pieces of furniture.   If anybody else has been effective coping with this business and receiving a much better outcome on recouping about the damages that they caused to your own items.   Please don’t hesitate to contact me.

Regina woodsozrk@aol.com

1 additional reveiwer broke down the encounter into different components, as will I: 1 ).) Moving from Atlanta GA to Sacramento CA. The packaging went professionally. They accumulated partial payment in money as was expressed by movers. 2.) Furniture arrived approx two weeks afterwards in CA, shortly after I obtained new home. Any functioning musicians on the market? All products were sent EXCEPT for the Fender Rumble 75 bass amp!  Http://www.amazon.com/Fender-Rumble-75-Bass-Amplifier/product-reviews/B00365YTOY The driver said he might have dropped it off at the place before my delivery in a different city! What?!? After a few days (months ) and many telephone calls, did I get it back..no! Eventually filed a promises with Guru Movers. They also made me go through the claim process, I just happended to have photographs of things before the transfer. PLEASE PHOTOGRAPH ALL ITEMS Before MOVE! After filling out the extensive promises forms together with necessary information, Professional Movers explained that the claim coverage for lost merchandise was .60 pennies (…I do not even find a penny signal in my laptop anymore!) per pound! Because I’d precise specs of my thing showing 55 lbs (therefore I had the movers choose the product rather than myself), they gave me $33 to repay the claim! What?!? Not only did I pay over $200 for this particular product, as a part-time working musician, it surely represented a whole lot longer to me than it is cost! And they dropped (stole) it!  I told them to shove it! This is my submitted review! Buyers beware. Please ask/read about replacement coverages of lost or damaged items. You get exactly what you pay for!

The motorist Jacob came somewhat late,but approved it.   First of all he didn’t remember to make a charge card receipt and box to slip my card.   He cried and took photographs of my own card and drivers license together with his private phone camera.   NOT GOOD.   I had been advised that I could cut prices by wrap some of my things.   I tried to save money by bubble wrap my china cabinet, and that I had been Pleased with the job.   Without asking me, he ripped off All of the packaging and also did his very own.   I’d opted  not to Buy a box for my own mattress and box springs to conserve cash, and coated each individually using a plastic zipper bag.   They covered up that with a few black vinyl, again not telling me whether there could be an additional Price.   Fourteen days later, my items still not sent, I received a price sheet from Budget Van Lines telling me that the motorist charged me $150. To get a bulky product.   I really don’t know which thing that has been, and Wasn’t told I would pay extra for any Specific Product.   I then saw another cost for $267 for specific packaging.   I have No Clue What that was, or was I inquired if I even wanted it.   I’d packed everything myself because I did when I moved there 3 Years Back, and I had been Pleased with everything I did.   Then the proprietor Jeremy tried 10 times to use my charge card.   It never worked for him.   I needed to wire him $1,000.00 that I hadn’t intended on doing.   I needed to pay $20 to your cable, which shouldn’t have occurred.   It Wasn’t my fault that they can not use a credit card, every other purchase I created had no troubles using my charge card.   Jeremy never spoke to me, scarcely even sent mails, wouldn’t call my credit card company like I requested him to, did not call me to Speak to me.   His secretary said”that he is a Really busy guy.”   Any proprietor who does not serve his clients well, has a commendable company.   I Wouldn’t recommend this business to some one.   Many telephone calls and infrequent replies from them. It’s now 15 days because pickup and I Don’t Have Any idea when they’ll send my items to the storage center.   Poorest customer support I have ever seen.   Should you utilize Budget Van Lines, then Make Sure That the trucks that they employ are reputable businesses.   This one isn’t.

I picked this business for my own move. Was skeptical about utilizing any movers as a result of poor reviews everywhere for many businesses. However, I wanted one so went together with National Movers initially because of way I had been treated with the rep I was coping with, she had been quite pleasant and went over and beyond my expectations to be certain my movement was as stress free as you can. Men arrived for my pickup and they both were amazing and packaged and handled with my things with care. My price did go up to 215 more than that which I’d been quoted but this was because I’d forgotten to provide a few things after getting my quotation, therefore comprehensible. I’d asked my delivery for a particular date and has been advised that the date might not be afternoon of shipping but day they begin going for delivery. Told her I actually needed it that day. She managed to acquire driver sent to me so that I could receive delivery when required. All of my things came and there was not any harms mercifully. Will recommend them to anybody I know intending to proceed.

When there has been a lower score, I’d certainly use it!!! This is a dreadful experience to us. We had no trouble booking and going together. But when they came in the scene we all had nothing but issues: our quote over doubled, our things were over fourteen days late no excuse or communicating, however they stated that they could be tackling our occupation from start to end–they whined , they brokered out our relocation , they hired day laborers that seemed to get no moving encounter, even our driver had no thought or understanding of our first firm, things were ruined and mishandled, dreadful communication during the transfer, they eliminated permanent fixtures out of our former residence and now won’t return them or answer any one of our communicating –that has been around 10 telephone calls and texts, and client support representatives continue to say that there’s not any one which we’re able to talk with to help solve our issues. Thus, we’ve been made to acquire legal counsel to start to sue. We’ve moved several times and never felt anything similar to this. They’ll improve your agreed upon fees and they’ll hold your items till you cover the excess cash. Steer clear of those business in any way costs!!!!

This business was contracted for me personally via a moving service. It took 27 working days for my items to arrive as some external party called and stated I wasn’t prepared for my items. Rather than calling me, they simply held my things. Valuable matters were lost upon delivery. I needed to speak to their insurance provider simply to receive a reply from them. Fifteen months after, I’m still waiting to be compensated a minuscule commission for my missing things. Additionally, I had been billed far more cash than was originally quoted. Interesting, my pound overage and charges were in the specific limit permitted to be considered lawful.