Moving Youtah

I recently had an extremely unsatisfactory service telephone from the firm Proceed Youtah. I made arrangements to get 2 guys come to my house to unload a little moving truck. I had been advised that like most of businesses there’s a two hour limit and has been voiced $90/hour. After making the booking that the secretary asked for my speech. I spelled the title of my road TWO occasions to her, in addition to her asking me to replicate the road title 2-3 times.  I always spell out my road name since it’s somewhat difficult. She requested me to replicate my resident town 2-3 too, then she also asked me to get my zip code around 4 occasions.  We agreed on a time in 9-11 a.m. that I made it quite simple to the secretary I had to leave my house in 11 so as to return my rental auto and prevent an Extra days fee on the vehicle.  

My problem is that, the moving guys have been given the wrong speech by the secretary, both the road name and the zip code. The guys were overdue so I called the secretary at around 9:10, left a message and that I returned his phone at 9:17.  She explained that the two men were at a town about 25 miles off! About 5 minutes the two men called me in 9:19 and informed me that they had been at another city 12 miles off, but using this town being adjacent to the hills and filled with side roads it takes approximately 25 minutes to get out there to our dwelling. (I understand this because we’ve got friends in this town and that’s our driveway time once we see them.) The secretary called me another time a little while later and said they’d be coming in approximately ten minutes. Totally incorrect details. The guys arrived in our house at 9:56 nearly a FULL HOUR LATE. Meanwhile my husband and I, ages 67 and 66 started unloading the vehicle of the bigger things. The moving guys themselves were excellent, worked quickly and effective. But at 11 (the time I needed to leave to receive my truck back on time) I advised the guys to cease and we’d find some help to complete moving round the smaller furniture items.  I gave the guys a suggestion since they worked very well.  

Whoever owns the company determined that I still needed to be billed the entire 2 hours 180 although the job couldn’t be completed as a result of this MISTAKE OF the business. I emailed the owner that didn’t even have the liberty to return my emailaddress. What disturbs me is that your guys should happen to be here in the agreed upon period of 9 NOT 10.  I’d have happily paid for the entire 2 hours had they’re here on time and have been in a position to complete the task, instead of my spouse and I needing extra assistance to complete the job. Following my VISA was billed for the two hours that I called the secretary and asked for a refund as a result of their business failure in communicating. The owner refused that the and even told the secretary that he needed to cover the guys while they worked so I had to cover the entire 2 hours.

I’m disappointed in this sort of business. If I’m at a restaurant and the dinner arrangement is awakened we’re constantly provided a discount or even a free dessert.  If I’m at a movie theatre and locate the movie I’m watching is offensive I’m ready to have ether a refund or admittance to another movie. The wrong address which led to the whole problem was supplied to the guys BY THE COMPANY – their error NOT MINE, however I need to pay for this error.  Unfair as well as unprofessional.

I certainly do NOT Suggest this Provider.