Movers of the Valley

Hello Future Movers –

I hope you’ll please see my review and find it useful. I scheduled a transfer in Movers of the Valley for July 16th to maneuver in Gilbert to Mesa. It was a fairly uncomplicated movement and just took a little time. Upon unpacking I understood that my 40′ LCD tv was ruined. It appears just as though it was not secured from the vehicle and it dropped as well as the corner of a piece of furniture influenced the display which led to the visual element being entirely shattered. Long story short – my 1000$ television is no longer working.

I figured I’d call the movers and inquire about their coverage for damages. The owner, Tony, told me that the particular inspector would be the one who did the harm and thus it was not his problem. Clearly this is unacceptable. He explained that he’d possess the plumber call me personally and that the plumber needed to ascertain whether the inspector left the damage and then if so, he had to cover it from his pocket. I really doubt a mover earning 10$ an hour will confess to breaking up a $1000 tv. I had been advised to call the specific inspector who advised me that the proprietor, Tony, had to choose what to do. I phoned Tony, who advised me that he’s nothing to do with this since they do not have any insurance and it’s up to the Agency to find out whether they did the harm.

Yes, I understand, I assumed erroneously that they’d insurance. This isn’t a mistake I will ever make again. But it is not clearly mentioned on their site and nobody explained that if there was a problem, I’d not have any recourse. I wanted to write this review to tell everybody know that you shouldn’t ever look at using Movers of the Valley.

A half weeks later I spoke to the mover I’d discovered nothing… I chose to text and call for weekly. I eventually wrote the following email to your firm:

Hi Tony,

I only wanted to give you a heads up until I left a critique. I’ve tried, today, three occasions to get Larry and he hasn’t contacted me back as he explained (and you said) he’d. You guys were absolutely good until something was busted and now the client support is totally unprofessional. This ought to have been dealt with within 24 hours once I called you – I’m shocked (as will everyone that reads my critique ) which you stated you do not have rental insurance and the plumber must acknowledge he broke something after which he must cover it. I am certain folks will be delighted to know that if something is broken, it’s totally up to the inspector to ascertain liability and that you don’t have any insurance to settle for such episodes – that can be mishaps, yes, but this is what insurance is for: to insure mishaps.

I am also surprised that you’re pushing off this on Larry rather than working together with him to bring this situation to a closefriend. You’re the person who owns the business, yes? That means it’s your obligation to oversee processes when things like this occur. It is pretty unprofessional that you be pushing off this on a worker as soon as your organization is ultimately accountable and you ought to have insurance for this kind of thing. I will give you until Saturday to solve this circumstance. If the problem is solved, I don’t have any trouble leaving a fantastic review. But if it is not? I am certain that there are a whole lot of possible clients out there that would love to understand that if something breaks, they don’t have any recourse because you don’t have any insurance and that they should not expect one to accept responsibility for the own movers. As you mentioned to me personally on the telephone – you did not transfer it and that is Larry’s issue. You’re his boss – that you are accountable for making sure that this is cared for.

Emily

I got a call about 1 hour after from somebody wanting to establish a time to check out the television. I stated I could be accessible anytime throughout the week following 6pm and some time on the weekend. I had been told I would find a call at 6pm to put up something that day. At 6:15 I needed to phone back and the individual said he had any”things to do” and could phone me soon. I called back again at 7:30pm and needed to leave a message to which I never got a response.

While I might need to eat the expense of a new tv, I expect that the professional services of the Valley lose a whole lot more potential income due to their complete incompetence and lack of consumer respect and assistance.

I was very impressed with all the Valley. They were very professional,honest and friendly.As much as I’m concerned there is not any other moving business from the valley.I would utilize them anytime I must go and would reccomend them to all of my neighbors and friends.If I can offer them a higher rating than five stars I would.Thankyou Movers of the Valley maintain the superb work.

I picked replicas of the Valley as an Alternate to the never-can-tell alternatives of Craigslist.  I needed a professional moving encounter and chose to not have loved ones members and friends move me.  Although I had been still on a budget and also had a tiny load of furnishings and a couple of boxes to proceed, I anticipated a professional proceed.  The whole move ought to have obtained three hours or not like breakdown and setup.  Transferring two queen sized beds, 1 tall blouse, a dining table with chairs, two miscellaneous tables along with 15 shoe boxes (that I really had told them I’d move within my SUV) together with two lidded 5 feet plastic containers filled with clothing, linens, and decorative items and 3 pda telephones (the tiniest items that were in the exact bottom of this box).  All of my things were packaged and ready to go.  The movers were 4 hours late.  Many explanations were awarded till I had been disappointed with their lack of communicating (I had been doing all of the calling).  As soon as I attempted to cancel the workplace stated the inspector (s) (presumed to get two on the project ) were already at another cease (a buddies home not far from the location that I moved out ) where I’d saved a mattress, dismantling it.  Because I was already bailed from my rent and might have been required to pay a lot higher charge to remain over a day, I reinstated the transfer.  Eventually they showed up, a considerably older guy with a much younger man.  The older man appeared to be accountable, but nearly right off the younger man appeared to have problems.  Approximately half an hour to the movement he asked to use my toilet.  He had been still in there for 20 minutes and came back out with the whole hallway reeking.  I needed to wash out the bathroom immediately and found he’d left brownish stripes in the restroom.  I must have stopped the movement directly there.  I am not saying you needs to stop service men from using the restroom, however, what he really did was disgusting and crude behavioraly. It made worse.  The 1 point at which he appeared to be functioning was if they raised my 6 feet, quite significant chest of drawers on a dolly made to lift appliances.  Apparently the wheels aren’t created for specific weights and they shot it from the door backward from everything I could watch.  They rolled it from their front doorway threshhold and that I noticed a loud crash!  As soon as I asked about the bit of supplying I had been dismissed.  They appeared at a flurry of activity, therefore I allow them to perform their specialist best.  When I inquired if the item was okay they stated it had been.  Then the young guy absolutely ceased functioning.  Rather he chose to oogling me every opportunity he got.  I became uneasy but wanted my items moved.  I just tried my very best to prevent him. 4 hours later, I left together with all the young guy having raised a couple of shoe boxes and never lost my chest of drawers.  I was moving about 45 minutes beyond town.  They stated that they had been stopping for lunch in route. When they arrived in my new house the older guy did all of the job along with the child did nothing but play to a telephone which seemed just like mine in a glimpse. A great deal of folks have exactly the identical phone, and so I thought nothing of it and was actually quite busy with the movement, my sister and my own kid to give it much consideration.  My seven year old explained afterwards he watched’mum’s phone’ from the young men hand and inquired what he had been doing by it and the man told him,”You are mother allow me to use it”. From the time they ended the movement that it was sundown (they had been to be about the task at the very first place at 7:30 am). My whole day was destroyed, my sister and I (who observed that absurdity) felt uneasy, the couple pieces of furniture I’d in the transfer were all marred and ruined (nothing irrepareably violated however, thank God! ) ) , my nerves had been chawed down along with two of the 3 telephones were stolen!  I didn’t go in immediately since I was then afraid because these folks understood where I resided.  As throughout the child’s non-compliance time, he also made a pocket knife that he stated that he discovered and opened the blade only inches from my head.  From nowhere he walks around me personally as my back had been into a bank of cabinets at the new property.  He pulls out a pocket knife, holds it around my head then opens it.  I could not actually hear what he was saying initially due to the near proximity of this knife, his entire body , as all he desired was purpose.  I attempted to deal with the problem by soothing him because the knife appeared of instant attention.  I made it away from him, conferred along with my sister promptly and concealed the knife.  We thought that he could be”particular” and could not tell whether the aim was purposeful or not because he stated that he”discovered” the knife.  I had been suspicious and fearful and only wanted them out in there!  I had had enough and the problem had escalated past disdain!  That is when I chose not to pay him and pay just for the 1 man.  I gave them 60 bucks of a movement that has been costed from $150 – $189 for 2 movers.  1 inspector could have cost $45 and trip fee. I requested that the mover to write down everything and to speak to the business in my existence.  He failed and I informed them that I wasn’t inclined to cover the rest of the fees because I hadn’t gotten the support of 2 individuals promised.  Together with the indescretions revealed that the knife hook, the waste of resources and time (my atmosphere was around the whole time) along with also the unprofessionalism, the worth had been nowhere close to the 60 I actually paid. They consented. I also noticed advice about the reception and also their quality management literature was all information that I must have obtained ahead of the transfer. It was granted after I asked it several times. Afterwards (over 15 minutes) we discovered that the phones were discharged since we chose to put away items.  We contacted the business straight away.  We had been told that the operator would be informed and they’d call back in a couple of days.  This was just two weeks ago. Now I spoke to them regarding the stolen things and the girl said she tried phoning me several occasions that’s untrue.  I have never heard from them, neither did I get anything in the email.  As soon as I spoke to the proprietor after phoning back several times now, I had been told I had been planning to be penalized for not paying the invoice, known as a specialist” theif and a”specialist” liar, jeopardized together sending the young person back into my home to”complete the job” and informed I was harrassing them for requesting their honest complaint procedure. I had been told that they had all of my information and that they had been under no duty to cause the activities of the movers!  Among those gross things that the young man did apart from oogling me for hours, was to enter my small son’s toilet and unload his intestines in the bathroom.  Since I live far away in town and independently and watched there was definitely a shortage in behaviour by this young guy, I remained in town for a further week, paying for the overage fees only to be secure if he had been a nutcase going to decode.  When my kid and I returned into the home, he moved to use his bathroom and found it filled with stool, unflushed.  It took me four days to deal with, wash and wash the surrounding region of the funk left behind. The house had been locked up and nobody else was there. None people used the bathroom that I had scrubbed only days earlier.  The older guy was too busy performing the movement by himself to even stop and urine and the young man vanished two or even three occasions while everybody else (like my small one) was active working.  I did inform his guide, the elderly guy, about his behaviour and work ethic in addition to the timing it was breaking me. Because of this absence of moral decency and passing from great religion judegement on the section of Movers of the Valley, I now have to submit a police report also invest some time building up cash to go to court to guard myself away from thier seedy, disreputable organization.  I would not advise anyone else to have a chance on professional services of the Valley!  Should you please do this at your own risk!  They won’t be and aren’t professional or educated about your high-end valuables that you ENTRUST for them to proceed.  In reality some of these valuables might be lost at the conclusion, as in our situation (all these phones was 500 brand new).  Now I am stuck with all the residue such as the poop left at the restroom for the young child to view. . .and looking on my shoulder.  What a pity, all because I trusted a person from a well designed Web advertisement!  They capture NO STARS and want to become BEHIND BARS!  I’m fighting back, regardless of their dangers and have encouraged them to take me to court so that I could recover my obligations as well as the threat my loved ones and I had been put in.

Don’t use this moving business, simply don’t rely on them I had been stuck because we sold our home and had to move faster than expected and movers of this valley would be the only firm available at such short notice. Primarily they don’t bill as advertised you won’t receive that $x an hour speed. They came hours and hours afterwards than scheduled.Our move was below a couple miles but the movers wrapped all absolutely everything just to waste time and charge additional money. They even wrapped an old sofa which I clearly said that I didn’t care about they said that they had accountability problems blah blah blah. Theses guys are clearly trained to haul each and every task out as long as you can bill the client more. They proceeded at a snails pace just enough motion so that you can not accuse them of not working, once I asked them how long the transfer would take they just plain out dismissed me. One of those men was very old and really unable for the task and another was a young man who gave you a very aggressive look once you spoke to him not to mind ask him anything. To speed up things I could not stand it anymore I started moving items out of upstairs into the truck myself hefty things in my own that for somebody with lower back problems shouldn’t be lifting the very reason which I hired”Pros” at the very first place I’d say between both people I did over half of the job myself. Crazy I know but I had no choice these men would take a week when they had been permitted charge me a fortune and we needed to vacate the marketed land within 48 hours that they called it a night about midnight stated they couldn’t match anything else in the truck and needed to return tomorrow they stated they wouldn’t bill the daily fee. Meanwhile the young man wanted to be tipped out due to their great service that night I gave him what I believed a reasonable tip that I researched as a typical hint he then haggled with me and said what I gave him not a reasonable hint we fulfilled tonight next day same thing hours late we got everything transferred in a couple of hours but they stated that they would need to control that the daily fee I advised them I’d give them a fantastic hint if they lost the daily charge. There was not any reluctance on their part. This provider is a complete nightmare I simply needed the move done in the point I had no other choices and as powerful as I had been going about getting them to rush up there’s just so much that you can do in reason you need to remember that these are unsavory characters out of the incorrect side of the trail and they know where you live I’m not not being paranoid I’m being functional these guys actually appear to have nothing to lose in retaliating when they desired to it cost me longer than it ought to have it took far longer than it ought to have and that I did far more work than I ought to have also a thing went missing that I understand they took it’s a big item and we scoped the older home from head to toe I understand they took it. But I am unable to prove it that the product was old and rusty and had seen better days but reveals the mentality of those men to put value in this a piece of crap to believe it was worth the danger to sneak it pitiful bottom line don’t even look at using this moving business they market a very low rate but you’ll wind up paying 3 or 4 times greater than the higher rate the workers are dishonest and dishonest check out their BBB report it may not have a worse score.

Worst moving firm of the Valley! Driver Mike dressed like a slob movers wearing trousers with @ss hanging outside. Very unprofessional. Better off having a few men from Home Depot along with a Uhaul. Can NEVER use this company again. Worst Service Ever ! I didn’t even wanna give them 1 star. Mover BEWARE !

The movers were correct on time which was really wonderful. It was just two men and they were rather simple to take care of. One of these was quite experienced and a fantastic employee. Another man was just fine. I would recommend this business to a buddy for certain. They worked the entire time and weren’t idle. We found the truck fairly speedy witch was fine for me personally.

Once they moved our furniture into the new location, my husband phoned me and explained that there was a processor at the headboard and delivered me a photo of it, it was fairly big and the bedroom set was brand new (bought two weeks before ).
I called the office and talked with Lesa. We arrived to the subsequent verbal arrangement: -Her men would return and resolve the headboard -They’d knock off $90 in the invoice -We agreed to not pursue damages to the headboard I got to the new location and discovered my daughter yelling and she showed me that the extensive damage to her bedroom collection. It had been her very first fine, brand new bedroom furniture and she was ruined.
I took a careful look whatsoever of our furniture and discovered that both my brothers bedroom place and mine was quite damaged – so I phoned Lisa ago and told her”NO DEAL” I’d no idea that so much harm was done. She explained I needed to submit a claim and send images, so that I did.
They had two men come out and evaluate the damages and ensured me that they would think of the very best solution to resolve the damage.  A Couple of days after I recieved the following email from them: 
Movers Of The Valley Nov 20 (two days ago)   to me         Your claim for harm has been refused for the following reason(s).     Per the contract”… claims will be processed following fees are paid in full.”      You didn’t cover the movers that the invoiced quantity.   We spent five hours going you in a rate of $65 per hour = $325 and the service charge of $65 for a total of $390.  You only paid $300.      Along with that your spouse signed”customer waives all rights of harm”.    Lesa  
The inspector composed in pencil on the contract which my husband consented to waive rights of harm, this was to get the headboard only. The men never return to correct anything.   
Beware, they also function under a different name (do not have it right now). I recommend that you examine their BBB rating, not seek the services of this provider. There’s a reason that they have a”F” rating. Here’s the link: http://www.bbb.org/central-northern-western-arizona/business-reviews/movers/movers-of-the-valley-in-mesa-az-86000002

I moved this past weekend on 2/8. They showed up two hours late than what they had me scheduled to proceed. It took the two guys 4 hours to move a 2 bd room flat and if they were completed all of my furniture has been banged up. I phoned and talked to a woman named Pam and advised me that once I confronted the man John about breaking my bra she just offered to give me a 10% reduction from my invoice. I then said I wasn’t likely to cover them for their transfer because after I’d gotten into it using the motorist he said that he wasn’t likely to bring my furniture in to my house he’ll leave it at the garage. How unprofessional is that??!!! After constant telephone calls for Bryan (the so called manager/owner) he said that they won’t fix my furniture per contract but will have somebody come out and fix my headboard. I paid over $1000 for my bedroom place and it’s all trashed and ruined!! After carefully assessing my furniture not only was my headboard broken, but my dining glass table features a crack, my kid’s torso is overlooking the plank to hold this up, my night stand and dresser is cracked and all of my leather furniture has been ripped!! I’m beyond devastated since they treat their customers like crap.  I wouldn’t ever use this company again to get a move and I am going to be placing in a lawsuit against this company for damages done for my possessions!!! Please don’t use this company for anything they’re a lot of scammers and may care less about your valuables they’re just in this for the cash!!!!

DO NOT USE THIS COMPANY! They aren’t licensed by the BBB (Better Business Bureau) and also have an F score with numerous complaints.
http://www.bbb.org/central-northern-western-arizona/business-reviews/movers/movers-of-the-valley-in-mesa-az-86000002
http://www.yelp.com/biz/movers-of-the-valley-mesa?fsid=iQaYGs0Mp-nkJ1VVmsUj5w
http://www.ripoffreport.com/r/movers-of-the-valley-emmett-morris-tony/mesa-arizona-85210/movers-of-the-valley-rip-off-telemarketers-invade-privacy-after-asking-them-to-remove-us-7411

Called this business two weeks before our date of proceeding and set up everything.  Called the dawn of the move date to verify their birth time.  They said yes. Everything is a go and we’ll see you then. The business never showed up in the time shared.  I began calling 15 minutes when they were overdue asking what was happening.  Pamela and crystal each told me a lot of lies all day long.  To begin with, it had been they had been short handed with team, they were not sitting at the office at the instant let them call me back, and folks were ill and they had been running behind however no difficulty they’d be there.  I continued to phone during the day and when they felt like answering the telephone I’d find another story.  The truck only left it’ll be there soon, they needed to stop and get fuel, the workmen aren’t answering their mobile phones.  Oops, maybe they moved into a different work first ahead of yours.  All day long lies and stories were told to me personally. At 6:30 that evening was the last time that I talked to Pamela,  she explained sorry they’re so late but I guarantee they will come.  Following that, they did not answer their telephones anymore.  Obviously, it was seven pm and we were stuck with no other method to maneuver.  We kept waiting for them to reveal as promised, then it had been too late to phone somebody or go rent things to attempt to move ahead.  Additionally, their firm voicemail includes a mailbox which is too complete to get messages. Hum. . Wonder why this is. Likely so filled with complaints!Never… Never… Never use this company! In addition they ask to get compensated in money. That tells me that they probably have other problems too! Beware!