Matt’s Moving

The group was fantastic, they showed up on time, they proceeded fast, they did not break anything. Fantastic customer care. Worth EVERY Penny!

This is definitely the worst going experience I have ever had. The Agency’s were rude to me personally, damaged my mattress eliminated the mattress shield until they pulled it on the increased, which they also constructed incorrectly. From a three man team two of these spent the majority of the time hanging beyond their truck doing just nothing. I confronted the inspector concerning the harm and he basically accused me of whining because I was black. I phoned Matt’s to request reimbursement for those settlement and an apology to the bad treatment by their own employees. I had the dishonor of talking to Micha who refused to give me all the contact info to their insurer and informed me that they manage their own claims or use an unaffiliated supplier. It was really stressful that I eventually just gave up and replaced the broken things myself. Anywhere else could be greater

A friendly girl took the first call and listed our distinctive schedule petition for unloading a moving van. Regardless of the there was miscommunication between their workplace and the movers plus they came way early and could not reach my husband  (our petition included he wasn’t accessible whatsoever before the scheduled period ). When they eventually talked to him they chewed him out – he felt mistreated. I was still in a different country so called and attempted to help solve this and it was quite embarrassing.  Another team came afterwards and they were fantastic. So our judgment? Hit or miss in a large way. Can not use them again nor recommend them to other people. They really want better internal communication. Yuck.

Crew severely ruined leather couch, bent over a bed frame, and faked contract files. They said they had been there 1.25 hours more than they really were. They blamed us for the harm to the sofa saying we torn it moving it in the middle of the space to the wall instead of them causing the harm forcing it through a doorframe. Had Matt come outside to examine the damages and discuss the situation and discovered him to be condescending. He promised to return to me another day (took 3 times ) and said he’d”make it right”.

We’ve been working together for more than 3 months and still haven’t received reimbursement. In addition, I discover their coverage of compensating ruined items by weight absurd. We might never substitute a leather sofa for the 162 we had been offered.

Wouldn’t recommend Matt’s for anybody.