La Rosa Del Monte Moving Company

Had a excellet encounter with La Rosa.
Everything was deliveried in Time,
Nothing has been broken,
I could reach them out any time or any day, and got my own response replied immediately,
The cost was much better compared to other businesses,
I would strongly recommend this Company to proceed.

My loved ones & I moved out of New York to Florida recently and I used La Rosa del Monte. I now see how they got an A on the Better Business Bureau’s site: www.BBB.org.
Really professional, by the 1st telephone call to the delivery to my new residence in Florida. We went together with the most responsible business and most economical cost. We compared costs vs. 5 other businesses.
Everything came at precisely the very same conditions due to the wonderful packaging in my our New York. I recommend their services 100%.

These men did a very fantastic job! They did both my home and my vehicle. They took great care of packing and unpacking. The car came without a scratch. The only criticism I have is that the time it took to get here (Puerto Rico). They’d already warned me that due to the holidays it’d take in the maximum 30 days. The furniture came a month and 2 weeks along with my car came a month plus four months afterwards! My primary issue is that each time that I phoned both Bronx office or even the Toa Alta office that I always got the exact same response”it is in transit”! This is a really non response in our own day and age when you’re able to monitor a bundle from the moment you ship it to as it comes. I hope (and hope) Mr Rodriguez (the proprietor of Rosa Del Monte) attracts his firm to the 21st century shortly!

Update to previous article — La Rosa del Monte discovered my mum’s things, and the problem was resolved favorably. After LRDM contacted us and tell us that the things were discovered, they had been delivered within two days. The deliverymen were considerate and useful. We’re thankful that these valuable things are revived, and invite the Massachusetts office for their assistance!

I recently moved to Texas in Florida and chose to utilized again Rosa del Monte, I have been a client since 2010. Unfortunately this time that I need to perform a claim as my TV Center had been hurt. They took just a tiny more, the salesman explained in Miami you may get it in TX within 1 month and it required a little bit more but it was nice. The team that delivered the product proved quite pleasant guys and expert!! Kudos on them. My criticism at this time is that in case you use this business get prepared to wait for just a tiny bit longer if it belongs to asserts, you may definitely will find the all around and they’ll abandon you up in the atmosphere…. As I explained my TV centre was hurt, I needed to place in the garbage, it had been totally ruined. I made the promise into the Orlando office and that they delivered a letter informing me that they’ve 45 Business afternoon from the correspondence note to process the promise (the correspondence will be dated March 26). I called now May 7, 2015 plus they said that they have not obtained any notificiation in another workplace, which  I do not know which office they’re speaking about and that I must wait. I said what about the 45 business days, they explained that it  just take more than that. Come on, I have been reccomending the firm for a long time and today I feel really dissapointed because I must wait if it wasn’t my fault that the bit of furniture was packaged not correctly and now I really don’t have it and on top of that I must wait? Then the correspondence isn’t right, it takes more than 45 days. That is wrong. When a client use you men is because we hope you, as you provide fantastic service you ought to be  a tiny bit faster using the promises to stay happy clients.

Really very good packing and professionalism, once I talked to the sales guy that he knew exactly what he was referring to and the cost was predicated on the service given. The crews on the pickup in addition to about the deliveries were considerate and useful especially since they aided my wife who had been pregnant at the time we proceeded. I completely recommend their services.

The movement was from Bronx, Ny into Orlando, Fl. The business lacks english speaking agents and as a result of this I had been put on hold a few, long, occasions. My items were already boxed up and packaged into a storage. The agent told me about the telephone the day prior to the pick up that they may call me later 9am to provide the storage period to start. On the other hand, the motorist called me at 8am the next morning and once I got into the storage location that they were there waiting for me (that is a fantastic thing). The agent at the Bronx advised me 7-14days is what’s going to take for my delivery. Rather, I had been told 3-4 weeks from the representative at Orlando (I phoned them after the 14th day. The only criticism I have is that they didn’t have any monitoring information to provide to me only that the machine revealed that my items were already in transit. On the delivery day everything was fine, all boxes were there, and nothing broken. But I won’t ever use this business, I feel as I had been pushng my fortune and was anxious about my items for 4 months (my items came on the 4th week). It is not worth going through all of that. Next time Ill transfer my own items.

They assured me I’ll have my things no later than 14 weeks, 3 months has passed and that I have not get my items. Whenever I call them, they attempt to explanation themselve as well as the contratist who gave me the deal. I’ll be getting my things in around 4 months based on them, now let see whether is authentic.

My dealings with the business in acquiring a financial claim for stolen or lost item was terrible. The collaboration and client service was beyond belief. I am not going to EVER use this firm for moving everywhere again and I won’t refer anybody. In reality I’d dissuade anyone from using Rosa Del Monte to their shifting needs anyplace. I’ve even registered a complaint with the Better Business Bureau.

La Rosa Del Monte isn’t trustworthy or educated when going a vehicle. They won’t supply you with the right tax worth not to mention the car will probably be late on birth but that may be all moving businesses. I moved my car into Puerto Rico and they informed me repeatedly the tax will be about $800. It had been $2200. I Wouldn’t RECOMMEND THEM.

The very first time that I used LSD was back in march 2011 and complete the service was great and in time. Until I made to PR. The strategy employed by the delivery”Agents” to creep while providing was perverse but now I will specifically discuss a quotation I got today from a rep in PR. I asked for particulars and he had been rude and chauvinistic.  When asked to provide me the cost for the couch set he gave me the grand total 850.00 such as an unidentified amount for your insurance (fundamental ) and it had been up to me to work out the cost for your couch. He literally said to me. I will wait as you compute. I called back to complain but not got a supervisor at stake. The secretary laughs many occasions at me because of my persistence in just talking to a supervisor. It is funny the way the recording online states:”Let us understand how we could better serve you”. How about educating your employees a few client support and honesty.

I’m having problems with LRDM since July. I moved from CT to P.R may 31st. . I had been overcharged, whined too, matters were left behind because of their lack of negligence and time. . I attempted to halt the transport and requested to transferred to some storage of my pick. They whined stated it went out right away but I didn’t get a call or notice until 6 months after. My items are sitting in their own warehouse at toa boa since July. As I couldn’t afford the outrageous overcharges from original quote (and so many items have been left behind or removed the new stock )$2100 to $4990. The charge for storage is $489 per month(how can you repay the actual bill as well as the storage charges )??? at once?? OVERCHARGED ME 3 occasions to get items not sent, removed from the stock or left behind. Not allowing me time to pay back the balance by the 6 month mark(they then begin action ). They give you the run around and lie about what they  state before. I delivered two complaints to the BBB. LRDM attempted to state they awakened a fare lower cost. They provided November 30th afterward said call beforehand in the event that you want more Time. I said in the start I want till December 30th the lawful 6 month duration to hold possessions in storage. They offer a lower fee but it has to be compensated from December 14th)nevertheless not authorized 6 month duration ). And when I do not they could act off everything! (even when I’m short $50) and paid the complete charge! ? I went into their office two weeks ago to create another payment that the balance is currently $2200. . THEY need me to sign a waiver if it’s Not compensated by December 14th I shall g9ve them all of my items to auction off.  EVEN IF I PAID THE Complete BILL OFF? That is manipulation! And I will prove all this info. I would like a lawyer but nobody will discuss the situation since it’s not in their own county/state.

After awaiting delivery, that was last due – many weeks, Furniture was broken, and one box has been lost.  
Filled a promise about two months ago, and after avoiding my calls for Many weeks, they responded with an absurd $300 refund deal.   Last offer!!!
Suggestion:
When dealing with those men, be very careful and get a Lot of images of your Things.   Perhaps that will help for maintain purpuses.   Also, Make Certain to read and comprehend that their issurance policy.   These men are their particular insurer….which is a conflict of interest for me.

First I’d love to state the salesman was a fantastic talker… New his small business. On the other hand, the company doesn’t volunteer info unless it is asked. La Rosa Del Monte didn’t inform me just how much they had been insuring my things. I believed I had been overcharged for things which were of less valued,and billed me or insured my things for less than that which the products was worth. I advised them I had been sending my 32″ Sony trinitron TV not that it was a flat display but it was my perfect state and barely used. It was not new new, but worth sending to PR. . The packaging was quite poor, and I told the movers that they had 2 people to lift it b/c it had been quite heavy. After in PR, my t.v. came in bits… I could not believe the idiots broke my TV. To add injury to insult THEY, La Rosa Del Monte, stated I covered my TV for $100.00 that is one hundred bucks. La Rosa Del Monte would like to give me $140.00 & that is b/c THEY state I covered it for $100.00. I told them that they never even asked me how far my TV was really worth to be guaranteed… Like I stated it was not a horizontal HD wide screen TV but I informed THEM it had been in great condition. . Why the hell could I send a TV worth $40.00????

Therefore, in the event that you anticipate using this particular company, inquire how much they intend on insuring your valuables and be sure that they offer you a breakdown of all you things and everything you believe each is worth…
I have images of my TV & if I will upload the pics I really will. .

A number of my furniture arrived damaged. However, my main concern was my automobile it came all scraped 950.00 was that the quote to fix my car needed 1,000. Insurance together once I made the promise they only want to provide me 130.00 since they assert that I just secured my car for a thousand and my automobile worth was 19,000 so that they could only give me 7 percent of what my automobile Ian worth today I advised them that if they were mad been having this struggle for more than two decades and also they still to this day haven’t paid me for the damages to the furniture that they provide 75.00 that won’t pay it but I had been more concern abt my car so today I am going back to PA from puerto rico and’m gont see when I still can sue them in court for the cost. Other then that there okay. Is just that if they do harm your things they won’t pay. Even if u have insurance is challenging to make them pay.

The Orlando office is quite poor at keeping their claims. We had been advised a 6 week delivery from Puerto Rico to NC and after 7 weeks nothing yet.

I’d sent two boxes to Dr that,took forever to arrive. Believing that this firm was a reliable business sent my things there,my boxes obtained there, overdue seven months,  which wasn’t what that the boxes were available and items were taken from the box a fresh blueray and also a mobile phone. Never again!! LaRosa del Monte Not trustworthly.   Veru upstet!!!

I contracted them to maneuver my daddy’s items from Jersey City, NJ into Delray Beach, FL. They picked up the boxes on the day agreed upon (9/11/2015) and once I entered into arrangement together , the General Manager – Carlos Figueroa explained it’d be 7-15 days to the delivery. I compensated for the services up front – entirely.   On 9/26/2015, I phoned the NY office to find out what was the status of m shipment. They moved me into Miami office where they inform me that they don’t see my purchase in the machine and they moved me back to NY. The put me on hold and when they came back online, they stated they’d need to phone me back. They did not call back. I was in and out of the hospital along with my father and when I eventually get someone to tell me that the status of my shipment, they inform me my dispatch was shipped to Orlando rather than Miami and they weren’t able to tell me when I’d get my dispatch. I eventually got my cargo on 10/22/2015 at 7 pm along with the boxes seemed like they sat at a warehouse full of water. Ever single box has been torn. I used brand new Home Depot boxes plus that I used medium and small boxes just so that they would not be too thick or overly packed.I wound up submitting a complaint with the Better Business Bureau of NY.DO NOT USE THIS COMPANY….THEY ARE UNPROFESSIONAL AND HAVE NO SENSE OF RESPONSIBILITY AND DO NOT HONOR WHAT THEY SAY THEY WILL DO.

The pitch and salesman were wonderful. The choice up to delivery period wasn’t. The things which were packed with Rosa del Monte workers, suffered extensive damage. The products were packaged sloppily and with hardly any defense. Additionally they jammed a lot of bits to the boxes.
As soon as I started opening the boxes that they packaged I had been dismayed by the quantity of hurt. A number of the things in those boxes, so I trusted for them since they were costly and oftentimes, irreplaceable.
To ad insult to injury, they pretty much compelled me to pay for $500, that will be roughly half the complete values could it be be replaceable.
Do your self a favor and get in touch with a fantastic lawyer if this happens to youpersonally.
I don’t suggest this company whatsoever.

My adventures with movers not very good in any respect. Company stole my 47′ flat screen TV that cost of TV it had been $1500.00 plus they got the nerv to provide me 750.00 ispent 135.00 to ship it 55.00 to a crate I had been without a TV for 4 weeks plus they got the decency to offer you that amount. First and final time working with this organization.

To tell my story brief Rosa del Monte took over double the time that they advised us that it’ll take to came.  We call a lot of times and also the customer support was on present.  When we can finally get some replies it had been a excuse after the other but not a strait ahead response rather than the reality.  For over two week that they told us it had been living to its eventually destination the following day.  When it eventually came to our new house many things that where bunch by the business arrived damaged or damaged beyond repair.  Boxes which were bunch by us and clearly indicate FRAGILE where manage from the worst way possible, they came in states because a truck ran across them.  To make things worst we filed a claim which again took longer that we where advised to be replied and when eventually got the claim launch by email it had been a ridicules amount for reimbursement (an insult).  To give you and idea, the vanity has been insured for a period and busted beyond repair from Rosa del Monte, they provided us 1/6percent of the sum it was guaranteed for.   I will suggest to invested a bit more in a different moving business that may be trusted with possessions.  Following my experience that the took some time to Search for legal advice and the very first thing it cite is do not trust a Business that deals by the box since they will manage everything badly, proceed for a Business that deals by #

I sent my profits from Bronx place to Orlando place…. I sent 4 boxes along with also my 37 inch tv. My television was twice bubble wrapped, double wrapped in furniture pads as well as a quilt at a television box and if I opend it. IT WAS CRACKED AND IT LOOKED LIKE THEY SHOVED the television in a place where it didnt match and plied it available… When I predicted the bronx place at 1133 tiffany st, also talked to manager he expressed no sorrow nor CONCERN to its carelessness of his personnel. Maybe not an apology… Complete dismiss for its own clientele. I proposed his workers become trying to find this carelessness and he said thank you and hung up the telephone…. PLEASE DO NOT EVER SHIP YOUR BELONGINGS WITH THIS COMPANY…

I proceed from Massachusetts to Florida and that I must be fair that the service by the folks of MA was great but the difficulty was with all the workers of Miami. They arrived together with my shifting and my flat was on the 2nd floor although the entry is in the 1st floor. When they inquire the speech my flat gets the #1. So whenever the begin unpacking they found that’s on the next floor and they stated that if we do not cover $50 that they wouldn’t bring up our belongings, that they would leave it out cause it is more cash should they have to make it into the 2nd floor. They began to assert and calling us liars since we mentioned that the flat was about the 1st floor. The flat includes #1 to the door so isn’t my fault that the landlord place that amount and the flat is in fact about the 2nd. The essentially abandon everything on the road and we predict the business to criticism and they did nothing about that.

We moved to California in San Juan, Puerto Rico. Shipment has been stated to be sent in 30-40 days. A month and a half following the shipment was picked up, we arrived to find out that it was STILL at FL….it’s been more than two weeks now and still NOTHING. Don’t Use ROSA DEL MONTE!!

I decided to create my transfer Utilizing this business Because of the many years They’ve Been in the Marketplace.   After assessing quotes I Discovered this business to be the greatest and because I needed a business that has been seasoned and dependable, I decided to send together.   I had been told my dispatch would have to Connecticut over 6 to 7 days. 16  months passed and I still haven’t got my things. While I call their offices that are different, nobody could give me a direct answer.   I have been advised They Don’t understand where my stuff is everywhere.   They’ve been very unprofessional.   I wouldn’t ever use this provider again.

Esta compañia esta llena de arrogantes, poco profecionalespoco con falta de instruction. Llame para hacer un Quote p PR a FL, quise pagar la totalidad q era novecientos dolares, la chica q me atendio me dijo q no tenia q pagar hasta q la mudanza llegara a mi casa en FL, me dieron fecha p recogido y cuando llego el dia; luego de 2 semanas de espera no se llevaron la mudanza pq nunca pague, le explique al muchacho de shipping y el me indico q llamara a la secretaria. Ahi empezo mi dolor de cabeza! . Llame a la compañia y me dieron otros precios mucho mas costosos y distintas informaciones, la secretaria me tildo p mentirosa y de no haber entendido nada, cuando la empleada q me atendio me dijo q no pagara. Tuve una fuerte discusion con la secretaria y nunca llegaron a nada. Ni se disculparon por el mal entendido ni me atendieron mas, me colgaron el telefono y Ahora ni me contestan las llamadas. Son unos irresponsables, mal educados y esta compañia la deben cerrar y botar a todos los empleados. No more sirven!

Esta es la peor compañia de mudanza . .los precios boy altos y no cuidan las cosas todas las cosas llegaron rotas las t.v y todo llegaron rotas mi carro llego chocado aun estoy esperando que me paguen por los daños del vehiculo.mepidieron que hisiera estimados y ni siquiera me personally han pagado los $25 dolares del estimado.e echo otros estimados y todos estan en los $450.00 dolarespor el ereglo p mi automobile y ellos quieren pagar solo $148.35 el un insulto.para que te piden estimados si ellos pagan lo que ellos le da la gana.te disen que para reclamar las cosas tienes que chequearlas antes de salir,llegue por mi mudansa a las 11.00’m y sali a las 6.00pm como vas a chequear afuera 15 cajas para hacer cualquier reclacion.te tiran las cosas ajorao por un solo atienden hasta las 3.30. . Esto fue para mi una pesadilla un van mas de 3 meses y aun no me han pagados mis daños voy a tener qu llamar a puertorico investiga,pegate al medio dia para que los investigue o al daco.

My things got picked up august 1  in Puerto Rico into Dallas, TX.  For this afternoon October 13, I am still waiting for my things to get here.  I predict each week and they inform me another story.  I lost all of credibility relating to this business.  My counsel, pay additional with the other organization and get your things in time and securely.  They assert and do not provide, their explanation is that’s on the contract, so they’re not accountable for how much time it happens or even when there is any damage.  Their explanation that’s on the arrangement (the revenue guy never said some of this).  Oh and also their intial quotation was $1,750 and in the conclusion end was $2,100I expect that my stuff gets me finally but I highly doubt it.

WARNING. . .CAUTION. My ordeal started in January 2015 when a $12,000 painting was sent from Florida to California. Our connections ensured that the artist and me that the painting could arrive safely within a timely way. The painting wasn’t just late in coming, but was seriously damaged in transit. The tear was probably caused by a fork lift and was because of how the art wasn’t correctly wrapped. The La Rosa Del Monte site states that the company is proficient in unique facets of tackling fine art, specialized in transporting and packaging, but as a result of the amount of complaints that it receives that I don’t feel that this is accurate. The business affirmed that harm was done to the art and guaranteed that an insurance reimbursement. But it’s been around a year and nobody has solved the issue. High level workers don’t return telephone calls or email inquiries and that I think that they behave in a really unethical way. Many clients have written testimonials to describe the horror tales which have happened when they’ve used this organization. Nonetheless, this isn’t enough. Also get hold of the Federal Motor Safety Administration Overseas Interstate Transportation together with your complaints. It would be useful to write the Better Business Bureau. La Rosa Del Monte will just do it and settle complaints when they’re made to do so.

My transfer was originally scheduled from Puerto Rico to Texas in November. I asked the representative if he can pick up with a particular time since I had a flight to catch, and he assured me that he could. The movers arrived three hours late. Apparently he explained it had been my fault since I had not called him that afternoon.

Afterward, my shipment arrived in Orlando, Fl in December. I believed I was blessed. I asked the broker to maintain my dispatch in Orlando before January because I’d transferred schools and might require it delivered to Ft. Lauderdale. Seemingly she noticed hold it forever and display my calls since it was only in Jan 23rd I was eventually able to receive her on the telephone again.

My dispatch is in Miami since it is easier for them to ship it into some other office than to send to a place that is in between both places. The Miami office says it’s received the dispatch but can’t give me any advice as it doesn’t have the paperwork yet.

The postal service could have been a better choice than this provider.

Surprise this firm remains in business, we transferred from the States to Puerto Rico, all our jewellery was stolen along with our ceramic china and collectables were broken, but our shipment has been insured that they didn’t admired it and BBB was a waste of time – WE RECOMMEND NOT TO USE THE SEVICES OF LA ROSA DEL MONTE MOVING COMPANY

La Rosa Del Monte picked up my possessions on 9/10/14 and I’ve yet to get them as of 10/15/14. They said I’d get it between 3 to 4 months and that is not the situation. Not just that they don’t notify their customers of those additional hidden fees.

When they arrived to pick up my items I told me I needed to pay an additional fee because a number of my boxes were larger than what’s on paper. However they did not clarify that they bill not just for the number of boxes that you consume but also the dimensions.

I was angry but I said alright, I inquired what was the excess amount plus they informed me $75. They said I will pay that sum when they send my things. I was alright with this until I phoned Orlando’s place and they said my balance was 95. They charge a 5% commission when you’ve got a balance and do not pay before they shut out the accounts to provide. As soon as I talked to them they stated that advice is on the back of this form. What’s it in back of this form? If it’s an Excess fee they’re suppose to notify the customers about it
Also it should not be in the rear of this shape it ought to be on the front. If I would have known that I would have telephone or stop from the office to repay the balance. Never again with this firm.

I employ la Rosa Del Monte to move my possessions from Poughkeepsie, NY, to Ocala, Florida, and that I had been requested by them to get a 175.00 insurance company to pay anything, they will not pay, so I went forward and bough it. After the forced the delivery, among the things that they packaged was busted, and once they left,, we began to unpack the remaining boxes, and discovered , that there wasn’t any box, which did not have a couple of objects broken, and I phoned the and informed them around, and I had been informed, that they were not accountable for what have occurred. I’ll information any one which will proceed, never to employ la Rosa Del Monte, they’re a really lousy business to perform deal with, they’re extremely reckless and dishonest individuals to conduct business with.

We’re experienced movers, having moved round the world many times.

These will be the most unprofessional, unresponsive set of individuals we’ve ever seen. The supervisors kept speaking to the driver rather than phoning me back since they guaranteed. They broke precious fragile antiques and artwork, and when attempting to process the claim there was just 1 person who copes with promises – but he had been on vacation.

This movement was that the MOST expensive we’ve had, and also the caliber of the office support was just dreadful. I am without words to convey the sensation of complete carelessness. As soon as you give them with the check you’re by yourself. They’ll set you on hold to prevent speaking with you.

When you see how they handle their workers it all becomes apparent. The workplace supervisor proposed us as his alternative to the delivery people to work before midnight (having begun at 7am) to complete the work rather than paying extra for them to come one extra day as we’d requested / paid for.

If you do not care about your items and have time and money to squander this really is the own company.

When picking my grandma’s furniture to bring to me in Atlanta, I got a call that they were at our area but not able to send our furniture into our house since their truck was not able to create one of those turns from the area. They were roughly 1/3 of a distance away from our home and there’s not anything wrong with creating this twist. Huge trucks make it all of the time. Additional there’s another path to go to be able to prevent this twist but they informed us that they”didnt have the time .” Frantically, my husband drove in his own card to locate them and direct them, but they weren’t thinking about anything apart from unloading our furniture to the road or”a pickup truck.” It was a dark rainy night 1/3 mile away from our property. In a panic, we needed to have a neighbor with a pickup truck come outside to meet us along with the second those movers watched him arriving, they instantly begin unloading all of our heavy boxes to the pickup truck and peeled away, leaving us to fend for ourselves. Our considerably elderly neighbor then needed to help us take each one of the boxes out of our driveway in our house in a dark and rainy night. Picking up one of those boxes, we understood that the glass top table of a coffee table has been totally shattered. It wasn’t correctly wrapped and the box wasn’t correctly recorded therefore glass shards were sticking out of their box, so cutting on both myself and my husband once we picked up it from the dark. The dining table is totally destroyed and there were shards of glass around our neighbor’s bath. The entire thing was a tragedy whatsoever. They didn’t care for any of the gave us $50 to our problems because we hadn’t purchased their high insurance policy package.

Business doesn’t honor claims for stolen or missing boxes even when they’ve been guaranteed – A box containing a 4ft Armoire using our precious jewelry ended up lost. The business wasn’t inclined to replace it or even supply us with all the insurance amount that we paid for.  The business reponded by stating: valuables have to be recognized and their value mentioned in writing by Shipper before dispatch; and when not done, are transported solely in danger of the shipper or any other party with an interest in the merchandise.  With this remark said I think they understood precisely what was at the box because it had been mentioned on the manifest since it comprised a”Jewerly Armoire”.  That’s soely the most important reason its lost, that they understood.

Content for: LaRosaDelMonteSucks.com   I concur with Eduardo. Avoid this provider. It’s conducted by a person from New York by the name of Carlos Figueroa. He’s, for lack of better terms, the worst person that you could have conducting a moving business. He’s a liar, a con, a burglar and undoubtedly hides behind the telephone so that he does not need to take care of problems. My spouse and I phoned La Rosa del Monte 4834 W Armitage Ave, Chicago, IL 60639 -LRB-773-RRB- 745-1331 outside to make a go from Chicago to Orlando. Originally, we did not employ their services since they stated it was likely to require 10 weeks to receive our things to Orlando. We chose to let a drag and make the move ourselves; we guessed:”at least we’d maintain charge of our items.” Fantastic thing we did, nevertheless, we had been not able to have a large enough truck and needed to leave some things behind. We known as La Rosa del Monte to pick up the remanding items. We left it to Orlando until they Could pick up our items from Chicago.   The day when they picked up our things, our scenario changed and although we only made the move to Orlando, we needed to return to Chicago. We called Javier, our La Rosa Del Monte rep and said to him that we had the items held and that we’d offer them a speech in Chicago after we returned, however that we did NOT NEED our things shipped to Orlando. He explained that he was outside of the workplace and that he’d look after it after we got it.  A month went by, and we had been eventually settled in our new house in the Chicagoland region. Thus, we called La Rosa del Monte to receive our things backagain. HERE IS WHERE THE STORY GETS GOOD.   Apparently, Javier gets amnesia and doesn’t remember anything and was planning to test to determine where our objects were. After waiting, calling, and waiting, and calling; we found out that our things were allegedly in La Rosa del Monte in 10208 General Dr, Orlando, FL 32824 -LRB-407-RRB- 859-6262 and that Javier never ceased the move. We had been irate and believed that it could not be possible, Javier refused that the dialogue and that the contract clearly said that we hired them to move from Chicago to Orlando. The things chosen up were HIGH dollar woodworking equipment and weightlifting machines together with pricey paintings and family furnishings. They needed $1,800 from us to cover the transfer to Orlando and yet another $1,800 for the transfer back to Chicago. We believed that they were hoping to steal out things, therefore we phoned Orlando to inquire where they were. We weren’t surprised when we called La Rosa del Monte in 10208 General Dr, Orlando, FL 32824 -LRB-407-RRB- 859-6262 to discover that they understood nothing about items out. The very first thing that crossed my mind was THEY STOLE THEM. Very mad and not getting anywhere, they called me to Carlos Figueroa from New York workplace La Rosa Del Monte 1133 Tiffany St Bronx NY. 718 991 3300. The initial conversation was standard. Although, he was seeking every way from this scenario he listened, and we ended up the dialogue agreeing that he was planning to explore and get back to me the following moment. The following day came and went, and no telephone. I gave him a couple of days and called backagain. Same:”Sorry, I am nearly done with my evaluation, and I shall return to you tomorrow.” Tomorrow came, and you guessed it, he never called. I called and called, left messages expressing my issue and I would file complaints with the Federal Trade Commission, that governs interstate moving, BBB, StatesAttorneys office Florida and IL, and I would go to the net and allow the world know how they handle their clients.  It , again NOTHING.   Eventually, I had sufficient; I predicted the New York Number 718 991 3300 and initially, they’d pick up and hang up without saying anything. I predicted back;  exactly the exact same thing, called back and I had been moved to his voice mail. Hung up and called again, pickup and hang up. Called again and finally a guy picked up and I moved off…    I guessed:”When they weren’t likely to manage this at a professional thing, then I was planning to return to their own level.” I wanted to get it all off my chest to ensure Mr. Figueroa understood, precisely, what I was planning to perform. I  registered Complaints with each government service: Federal Trade Commission, BBB, States Attorneys office for IL and Fl, Yelp inspection Rip OFF report, Mymovingreviewsreport.com I felt so ripped off that I even bought LAROSADELMONTESUCKS.COM. I intend on making it a forum for most unfortunate people which were ripped off with this moving business, hoping that we can find a class action lawsuit against them. I’ve already begun talking to lawyers. If you’re reading this and have a similar story, please email me in rippedoff@larosadelmontesucks.com. Do not take my long winded criticism against them because you do not use this organization. Look at each of the other negative reviews from those who have complained against this Business in all of the forums. I’ll soon compile All the information and place it in my new website larosadelmontesucks.com

The WORST company ever. My family was likely since a month past the moving on to FL; now the truck did not appear and we’ve all of the items packaged up without a place to stay because we already gived back the keys of the flat. This provider has become the most IRRESPONSIBLE one. The worst option of our own lives.

I picked La Rosa del monte because of cost…. Boy am I sorry! To begin with , they shedule to pick up my items and they do not appear. I must have taken this as a sign… They picked up my stuff 1 week after. They said the movement would take 4-5weeks, I had been ready to wait for a bit more…. It took three weeks and a half! Whenever I would telephone, always a various lame explanation. When my things got here, tv series was ruined during the transfer. I phoned and got a variety of explanations and nice prints in arrangement… When the track wasnt broken, then it was not their fault!?!? Please take my advice… Can NOT use this provider! I’d have had better outcomes having my things parachuted out of a plane…

Spanish/ Language Esta compañia es la peor de todas, son todo lo contrario de lo que ellos dicen ser. Yo les dejo este comentario mi gente porque tu e que delirirar lamentablemente con ellos para hacer mi mudanza desde Connecticut hacia la Florida y entre ellos estuvieron envolucrados los de NY y Miami pero la main donde comenzo el proceso fue con los que estan hubicados en Bridgeport Connecticut. Me dieron el peor de los tratos sobre la gaz de la Tierra tanto asi que jamas en la vida yo a nadie pasar por el peor de los servicios por la que yo y mi familia tuvimos que pasar.Esta compañia lanzaron mas de la mitad de la mudanza desde el tercer piso havia el primero ain ningun tipo de consideracion. No more cubrieron ninguna de las furnituras en ningun momento los empleados fueron los mas dercoteces de la vida muy bulgares hablando muchas palabras obcenas pidiendo propinas desesperadamente y esta lista continua tengo todas las pruebas y todo muy bien documentado, Tambien en este mismo proceso envie mi vehiculo con ellos y se demoraron casi two meses en enviar mi vehiculo y me cobraron dinero adicional me hurtaron una caja donde tenia todos mis recuerdos la cual age inremplasable.

This is the worst experience in history folks dont use this business if you choose to do then you may regret for a lengthy moment. They ruined each and every bit of the furniture that they scrape them that they broked a display monitor, they are was requesting hints cash no less than 100 they had been cursing a lot of occasions not professional in any way. I haven’t experienced a lot unprofessionalism in the world unresponsive to telephone calls no forecasts yields ever, each time that I called it went directly to voice mail. No one at the business the whole process need it to become accountable for all of the lousy service supplied to me along with my loved ones. They still have a bundle that belongs to me and nobody can measure and tell me exactly what happened. Folks please no have to go through this tough time and worry in life all im going to say is dont want nobody to experience this is definitely the most stressful procedure in the event you choose to use this business as a moving business.

On August 27, 2010 I’d sent household products from Puerto Rico to New York with Rosa Del Monte because the contracted movers. On September 24, 2010 that the great were sent into the New York place where a particular thing was lost. A claim has been registered promptly and contact had been established with Mr. Carlos Figueroa in the Rosa Del Monte Office situated at: 1133-35 Tiffany Street, Bronx NY 10459. Telephone # -LRB-718-RRB- 991-3300. About October 1, 2010 I obtained a letter by Mr. Carlos Figueroa saying acknowledgement that the promise has been obtained, thanking me to get detailed information about the claim along with the financial price. I had been confident within this correspondence that my claim could be processed as promptly as possible and that I had been to don’t hesitate to contact him about this claim anytime for any support necessary. Ever since that time I believe I’ve been stonewalled with explanations and delays. I’ve made contact several occasions with Mr. Figueroa for absolutely no avail. I’ve left messages which have gone awry and now is February 18, 2011. For this date, I haven’t got my financial claim reimbursement nor has Mr. Carlos Figueroa performed anything to meet my claim. Mr. Carlos Figueroa is currently telling me through phone discussion on February 18, 2011, that he will send me a claim form which needs to be shipped straight back to him so he will then decide whether a claim payout is going to be left to me personally. This means that the correspondence Mr. Carlos Figueroa delivered to me dated October 1, 2010 saying that my claim would likely be processed as soon as possible. Dealings for this moving business has turned into a nightmare. All I need is to get my own Claim to be more fulfilled. I’m being loathed by Mr. Carlos Figueroa along with Rosa Del Monte Worldwide Movers and desire this problem resolved immediately.

After over a year I’m still searching for a craftsman drill bit set that has been sadly missing from among those two opened boxes I purchased which like many others that they simply put some tape on it and send it just like nothing happened. Almost sure several other things are overlooking. Guess a few of their employees are actually in need. Automobile also was obtained with harm on front bumper at least their insurance provide me a quarter of this quotation. If completing for insurance be certain that you find somebody who you know and deliver a quotation which absurdly large.

These aren’t serious people in any respect. My experience with La Rosa del Monte was just frustrating so Much. Since I began working together with the funds they’ve been adding additional charges and fees, so that they hide and don’t inform in the start about all of the fees. I am going from Miami to Santo Domingo, plus they keep changing every thing and threatening me with much greater fees. Moreover they’re didn’t appear the day of pickup, and also to cover them is an issue because they aren’t well arranged. It’s been over 30 times and that I have not obtained my possessions. Do not utilize La Rosa del Monte or you WILL REGRET!

This is a nightmare encounter, please think twice before employing them. We used them due to their low price, however, it was just as large and a dependable moving company, they billed additional both about the moving out and going in. $100 to move upstairs, $100 for longer containers, ended up costing over $1000 from initial quote. It took 5 months to receive our things in Boston to San Antonio. For a span of two weeks nobody can tell us in which the products were, and they had been so rude about that. I emailed that the President of the business, Hiram Rodriguez, double, he never reacted. I had been told with a Yolcaira at New York that his son, Benito Rodriguez, could phone me at 11am on a setup , he never ever did. Whenever we talked to somebody they had been really rude to people. A variety of individuals, such as Patricia Pacheco and Patricia Bonilla also lied to people several times. In the close of the day that they dropped a number of things, such as a box in the kitchen, three paintings that my husband had completed along with a little shelf. We did not even bother to phone and whine dependent on the expertise we needed, and we guessed it would not do some good. This is only the tip of this iceberg of the issues we all had, however, the inspection will probably be too long and I am afraid folks will not see it. Locate another business, it is going to cost exactly the exact same at the end and hopefully you will be treated with some respect and find all your things in a fair period of time.

I paid $1300 for a transfer from San Juan into Austin. I had been hospitalized if the things came and was confident I’d 30 days to inspect the stuff. Upon review a busted china cupboard leg and overlooking casters were also found. I have spent the past six months hoping to buy La Rosa to cover the 65 repair quote and they’ve gone through the encyclopedia of explanations to avoid paying. Currently I have complaints against them with all The American Movers Society, Panamerican movers Assoc,The Attorney General at Texas along with the Better Business Bureau. My only hope is that other folks don’t get mistreated by this very reckless, ethics-deficient firm. Please DO NOT USE LA ROSA DEL MONTE.

So much in this business apparently they have some great working individuals, as I could detect. But in precisely the exact same time they have folks which produce the business look bad. “Asi que pagan justos por pecadores” For today I won’t state any details because only last night I sent an email to PR and NY to observe how they handle my complaint regarding my TV and my place bed. If I’m not satisfied then I’ll it public. But so much as how they being manage it so much has 0 calification for me although there were individuals in PR that treated me quite nice, at the Bronx workplace (I moved to upstate NY and therefore only they bill me $500 additional simply to attract the moving out of bronx into NY upstate ) but those people in NY that I must deal through telephone do not appear professional in any way. The manager from the next team that came to deliver me what apparently they forgot that the very first excursion came also in a rush and that man was too ruff for me to take control of such sensitive job of delivering, he did not haven’t patience whatsoever when they at the workplace iin the Bronx for initial times they assured me that they will unpacked everything that they packaged and they won’t depart until ensure that everything was working fine but sadly wasn’t like that. This type of headache and deprresive. Hopefully they will look after my own reclamation seriously and at a fantastic time frame so that I could change my mind and don’t need to visit particulars yet.

Have used this company twice regrettably, because of their lower costs compared to a few other businesses.

But I’ll examine my latest issue as it is pretty much exactly the same.

Until this afternoon I haven’t received my things. It has been almost 5 months since pickup in Florida. Customer support is a Mickey Mouse operation.

Nobody ever knows anything along with the repetitions answering the telephones are a joke. How do moving things take so damn long?

During my final move, my television was cracked and hair dryer broken. Since I was not home and did not inspect items upon birth, I had no evidence.

I would strongly suggest avoiding this organization and save your money, frustration and anxiety with those individuals.

La Rosa Del Monte asserts to be the very best in bringing household goods to the Dominican Republic. They’re the worst. They ruined our pricey glass vitrine that they crated at an extra price. An uncommon Murano Glass Table has been stolen. They whined about insurance alternatives and do not need to cover us but a pittance. Their customer service section extends responsibility between NY, San Juan, and Santo Domingo. Simply speaking, they finger tip internally, never reacting with gratification. The proprietor is a coward rather than requires to take responsibility for his staff. RUN, DON’T WALK AWAY FROM LA ROSA DEL MONTE!!!

That is a business with quite dishonest workers. I had been assured a one-week shipping plus also they kept lying to me personally that my stuff was in route when actually it wasn’t even left Chicago. A number of the equipment and furniture were ruined and even though I’d sufficient insurance that they refused my claim. Seemingly, to allow your insurance to cover, their movers would need to unpack everything on website. This isn’t always possible particularly when there are over a hundred pieces involved and you also do not understand where everything will go.  But even so, they blatantly neglected to frighten me when I had been negotiating the contract equally about delivery period and insurance needs.  I wouldn’t ever use or recommend this business again.

Long story short… The major reason I pick La Rosa del Monte because my moving business is since I believed they were a trusted business. Not correct! They said they’d take from 4-6 months, the maximum, to send my things (that I already thought had been a very long time).  They arrived to pick my moving up around the 17/April/15, in Puerto Rico. Now is 26/May/15 and that I still haven’t acquired it at Maryland. I affirmed that it was likely to be obtained by the 27/May, therefore now I call to confirm the status and that they inform me that my stuff has already arrived in their warehouse from Philadelphia, but that they simply have to perform with several deliveries, which means I can only expect to receive my moving following the 16/June/15! They simply said that they would take approximately four to six months, and so I could select them. But that’s simply a selling hint from them.

I transferred from nj into p.r they over charged me $200.00 I needed to wait three weeks to allow them repay my cash my children tablets were ruined and they informed me there was nothing that they could do since it is packed with owner pills worth $350.00 I shipped two car a bmw and also a civic equally in total compensation to $5000.00 they just provided $300.00 for every car I would not recommend anyone use that support your goods will be hurt and something’s even stolen and there’s nothing they could do I trusted these individuals with items I labored hard for so they could only and hurt some of items please think twice there tear off and dumb men and women. .

That is an upset.   I transferred out of Miami to NY.   Those in Maimi were Wonderful.   They were attentive and really very kind.   After the movers at NY arrive all they did was nothing but whine.   I regret offering them a hint.   I did so out of addiction.   Things were busted that has been packaged with the men in Miami and obviously indicated glass and fragile.   Since the day later arrived I’ve been calling and sending messages Each and Every day to Carlos Figueroa.   I’m told he’s the director and There’s No one over him.   I request to speak to somebody else and they all do is move me to him repeatedly.   After three months he eventually reacts to a telephone, not a phone back to my own messages, also states assert has been preocessed.   I say it is a lie since I have not even begun a claim nonetheless.   Then he proceeds to continue with explanations.   I guess I will soon take the reduction but this inspection will ocst them more in lost company then I dropped in my movement.   If You’d like things broken without the significance given for your personal items than select them.   Otherwise Visit a Company Which cares about your belongings and does specialist proceeding.   Rosa Del Monte is reduced class.

Moved from Orlando, Florida to Puerto Rico. We’re nevertheless umpacking and have discovered several broken things. My wife was shocked to see the way the movers pitched and dropped our boxes with no care for the material. Not Certain if we have some recourse; but I will be researching choices

I’ve contacted many individuals, filled with several criticism forms like BBB and Consumer occasions, etc. To tell the truth, I ended up exhausted, unhappy and frustrated.

This is an extremely reckless, inconsiderate, unprofessional and cynical moving business. I can not believe this business is still working with all the negative reviews submitted by numerous clients. I will attempt and create this ridiculously long story as brief as I can. As a result of their”too awful for you, but we can not be bothered” attitude, I had a nervous breakdown, heart palpitations, also continuous shakiness so bad that I could barely stand up and walkthrough. I am a 63 yr old girl with assorted health issues on handicap.

They gave me five distinct pickup dates, rather than by phoning me. I needed to always be together with these, to this point that I requested for your driver’s telephone number to be able to journal and make Sure They would pick up my possessions before the month of June.  

Well, I needed to depart (travel arrangements were created ). So I abandoned the keys of this flat using a neighbor using the guarantee of La Rosa Del Monte that they wouldn’t pick up any later at the end of May. I needed to pay an excess month lease – that the driver jerked me about before June 19. I had been the last man that they chose up for – and just because I had been calling them daily.

As soon as they delivered, my mattress seemed like it was dragged through the street, the drawer torso had a chunk missing – ETC.. This lame excuse to get a moving business deserves a class-action litigation – I suggest it!

Here is the WORST company ever!! They ruined my appliances, furniture and personal possessions! I’ve got 3 Distinct moves together with them, the very first two that I paid $9,000 plus it was 85 percent DAMAGED!!   I have been battling for them for months to have reimbursed the insurance I’ve paid!!   I then needed to employ them for Another transfer and though it’s not here until tomorrow, I already have expertise the initial difficulty, OVERCHARGING ME!!   I’ll be taking pics and movie however, DO NOT USE THEM!! Their customer support here in Puerto Rico is even WORSE!!!   I have to a lot of pictures to post but’ve attempted to attach a pdf of some set of images!

Prepare to get a nightmare if you choose this provider. They picked up in time. The made a fantastic packaging of what.  They stated that the will require between 4 to 6 months to deliver our items into the destination location. Following the 9 week we aren’t obtained nothing yet. The automobile that they ship us was not mine. So they’ve two automobiles overlooking.  I predict the Orlnado office along with also the advice that they supplied was not any conclusive. For me personally, they dropped my shipment.  Fantastic fortune

Busco algo mas economico y la otra vez me fue muy bien con la otra vez que me mude con la misma compañia

Enviamos nuestra mudanza desde Puerto Rico a Philadelphia y “perdieron” una caja la cual no saben que paso o si salio de Puerto Rico o no. Entregaron casi 4 meses despues q se envio la mudanza. Son inrresponsables no quisieron atender a los reclamos o preguntas respecto a la mercancia en sus manos.

Esta compañía es la peor compañía con la cual yo he tenido la desgracia de hacer negocios. Se lo dije a Carlos Figueroa que dijo que era el manager/gerente y no le intereso mi satisfacción como cliente en lo absoluto.

Toman ventaja de los hispanos/latinos y luego no tienen ni la cortesía de decir “Gracias por dejar que le quitemos su dinero sin proveerle servicio y hacerle pasar malos ratos. Come Again”

Usted sale mejor remando un bote y llevando sus pertenencias usted mismo.

Been lied to,never need to convey me with the individual accountable for Had called about the 19 of Feb. to see whether my  home products came in Orlando and she said yes,advised me to call this after Thursday for its scheduled to be outside needed to wait for 4more weeks for this to be sent into TX..Will never suggest this Business,quite disappointed. . .When my loved ones fine were picked up in PR,they stated delivery period 4 to 6 months,its likely to be 8 months and still waiting…

We hired those idiots to maneuver us everywhere from yonkers n.y into throgsneck bronx. A very simple move along with the bankrupt my 42inch smart television I called them and the idiot incharge explained that he was going to email me a claims form and I never recieved anything I reported that the firm into the bbb and still nothing.
Im providing everything reads this an advise don’t employ this business this firm La Rosa Del Monte is your worst.
I won’t ever employ a latin firm for almost any of my shifting needs they’re extremely incompident.
Bottom line La Rosa Del Monte SUCKS

THis was by much the worse going experience I’ve ever had. They maintained 3 months delivery and now 3 weeks and no products. The service employees are horrible and don’t speak with their clients. We need to make a few 4 hour excursions and every time that they called us back to say we had to return for something different. They also lied about how we had to cover by at least twice. We sent Sept and it’s currently Dec and no things yet. Please avoid this company like the plague. There are lots more options but this shouldn’t be among these.

Haber escogido esta compañía fue una de las peores decisiones que e tomado. Recogieron mi mercancía en Puerto Rico hoy 13 de abril del 2018 para Carolina del Sur y aún no me la han entregado. Nunca tienen tiempo para atenderme por teléfono porque cada vez que llamó me dicen que me llaman para atrás y nunca lo hacen. Siempre tienen excusas para no atender a personas por teléfono. Hablé con una tal Patricia Pacheco y me indicó que no podía hablar en el momento. Es muy irresponsable decirle a su cliente que no puede atenderlo. Mejor busquen a otra compañía y no voten su dinero con Rosa del Monte.

While hauling my Vintage 1982 Corvette La Rosa ruined the first paint, rendered the drivers door in operable and damged the performance of a few of those mind lights.
The business wasn’t accessible for months regarding reimbursement for damages incurred while in their ownership.
Currently La Rosa has provided a payoff of $275 to get reparis which are near $2000.
DO NOT USE THIS COMPANY. THEY DONT CARE ABOUT YOU OR YOUR BELONGINGS.

I moved out of NYC to São Paulo. It took 4 weeks to get a couple boxes. Never obtained all my transfer. Leather jackets, electronics, almost all of my clothing and shoes, a bicycle and a lot more. According to the supervisor, they can not do anything as it likely”vanished” at Brazil.

I am thankful my matters came unbroken and nothing stolen. I’d never ever use this company again it was the most absurd BS that I EVER had to manage. Waited 5 months at a vacant apartment while they advised me it’d take as many as two weeks that I thought was fairly long in the first location. I needed to phone them over and over while they’d place me on hold and never call backagain. Just 1 guy was fantastic and helped me out from the Miami place mr. Rodreges. Ext. 111 if anybody is having problems he is quite pleasant and helps in the event that you want him. Rest of them were dreadful. They lied to me and they won’t even compensate for any inconveniences. I truly can not for the life span of me know how this provider is present this long with these poor reviews. Fantastic luck if you’re using them I won’t ever!!!!!!

I simply put a complaint to the BBB at CT and NYC TWICE!!! LRDM has over charged me, whined, and that I slid and dropped in their workplace!!! This firm dosent allow anybody to talk they’re unfare in pricing in Shipping-Moving and their storage facility! To much to describe in cetails but I’m in a dispute with them NOW as we talk!

Me cobraron $150.00 por traer un television. 52 pulg. Perdida complete me ofrecen $50.00 como indemnizacion pues segun el Gerente Jaime Teran como no more adicione seguro kid $00.60 por libra maximo p $50.00 por articulo y no mas de $500.00 por contrato buen negocio cobran 150.00 por destruir un TV p mas de 600.00 y devuelven 50.00. An un juego de comedor de madera que costo en sears 1150.00 le partieron una pata a una silla por dos partes $50.00 pagan por ella, la mesa le rompieron la tabla para agrandarla 50.00 dolares, a un biuro o comoda antigua con ruedas las piezas de metal que sostienen el espejo desaparecieron 50.00 cobraron por la mudada casi dosmil,, daÑaron mas p dosmil y encima quieren que se les entregue los articulos daÑados para ellos dar los cincuenta por articulo asi para cobrarlos no se pueden utilizar haciendoles un arreglo provisional hasta que las posibilidades economicas permitan sustituirlos. No more puse un seguro additional porque en agosto del 2012 recibi muebles que traje desde NJ pague seguro additional me daÑaron un juego de cuarto de laca italiana pero confiando en MONTI que fue la que lo recogio en NJ cuyo reclamo no ha sido resuelto aun despues de un aÑo y a estas alturas tengo que buscar dos compaÑias que me hagan un estimado del arreglo para ellos escoger el que mas le convenga y pagar el estimado yo.El daÑo tres huecos uno en el biuro o comoda y dos en el gavetero.Monti pertenece a la Rosa del Monte.lO EVALUE CON UNA ESTRELLA PORQUE NO HAY OTRA PEOR.            sE ME OLVIDAVA CUANDO FUI A LA OFICINA PORQUE ME DEJABAN ENGANCHADO EN EL TELEFONO EL GERENTE (JAIME TERAN) NO ME DEJO ENSEÑAR LAS FOTOS DEL TV PORQUE EL LO HABIA VISTO ANTES DE SALIR EL DELIVER. ESA la dejo para que clientes en potencia la evaluen.

I paid for a 10000 insurance policy to maneuver a German all wood. Wall unit from PR to Ga and it took 90 days to send and that I found out since I called the corporation. Nobody called me to notify me and they discovered the thing in a warehouse in Orlando waiting to collect enough things to carry to Georgia. After the product was delivered it had been ruined and the movers recorded this took 8 weeks to manage the organization so as to acquire a payment to fix the  part that has been ruined. They desired a quote which cost me $50 and once I delivered the paperwork that the firm sent me a letter that they had accepted $50 for repairs. The repair estimate was for $400. I needed to send an entire report with extra pictures and also sign a letter saying that I did not accept their choice. After numerous emails and calls… Letters I moved via the Orlando Fl., Better Business Bureau and created a formal complaint.   It took some time for your company to reply to the BBB AND I WAS ADVISED BY THE BBB THAT THIS COMPANY HAS Plenty of COMPLAINTS. Eventually they paid just $250. I won’t ever use this company ever and I do not suggest it. Their customer support is rated F and also the professional services lack professionalism. After bring a military spouse and moving over 20 occasions that was the worst experience.

Moved all our furniture from P.R. into Florida. The TV came broken; the furniture and mattresses came DIRTY and WET. THEY TOOK 4 MONTHS TO DELIVER OUR FURNITURE!!! . When they sent, they simply dropped-off all of the furniture without even giving any opportunity to look at an confirm its state, suggesting they had been in a rush; If you’d afterwards find something ruined (even though only just a couples of times had passed since delivery) they’d deny your claim suggesting you didn’t claim it in the right time of shipping (this regardless of the legislation suggesting that you have 30 days to maintain ). Inform them to the BBB and they wouldn’t respond to them either. They do not care that calls them. We lost lots of cash. Don’t use this provider. You’ll be better off purchasing everything before going and purchasing new items. You find yourself saving a great deal of cash.

I transferred into PR, Sent all my items thru Rosa Del Monte in Philadelphia to Puerto Rico. I Don’t Have Any Complaints of this Philadelphia Co.. My criticism is using Puerto Rico Rosa Del monte. Our chimney, two gems End Tables and a leather Office Chair, were ruined. My two Tables, came in Pieces. The toaster came with alot of Dents. The Office Chair, includes a negative sliced. The Estimated Repair/Replace Value on those products is 1,250 bucks. Claims department requested us to deliver Receipts, Pictures along with a letter regarding the Damaged products. We did this. What do Claims do. . .they choose to just refund me $250.00 for your Damaged products. I won’t suggest them to no anybody. They’re dreadful. Steer clear of this moving business. Never again. Puerto Rico Rosa del Monte could kiss my A$$.

WORST COMPANY EVER !! Please Dont HIRE !! I recently hired those idiots I wasnt aware of just how unprofessional & reckless they are. These individuals picked up my things on 2/26/2015 out of nyc yo arrive in georgia && today si still the afternoon I havent received my items as soon as they gave a 7-10 day wait period!! Im so tired of calling these folks & theres always an explanation of delay the costumer service stinks very rude & not useful!! But they were going to bill me 1640.00, however the day that they picked up my things & after they place it at the vehicle, they provide me my receipts 1640.00 640.00 of alterations!! I couldnt think & I still havent received nothing!!! PLEASE save yourself a headace & DONT HIRE LA ROSA DEL MONTE!!!