
I’d give zero stars if I could. I have proceeded more than twenty times in my lifetime and this was by far the worst experience I have ever had. The movers intentionally took their sweet time loading their truck. I have had movers load less in a shorter quantity of time. 4 & 1/2 hours to load a 2 bedroom flat and that I had been helping to speed along the procedure? I have had it completed in 2. They weren’t careful in any respect. I watched one man set a table onto his rear and lift it straight into the light fixture which was over it. They broke two front legs off a brand-new seat, chip off the corner a bookshelf, and missing hardware required to build my bed. The lied and stated they told me I would be billed to allow them to take a 30 minute break until I signed the arrangement. I was never advised anything. They took as long as that the truck was not loaded till 8 pm when they came at 3:15. My things were not delivered until the following day because of a curfew that I know but I had been told that they could not come till 4 or 3 the next day. What, no!? I should not need to request them to come in the morning seeing because I needed to go fast without a lot of my things. . They ought to adapt their clients in the order where they are scheduled, but no, I needed to request them to do something which needs to be common sense at a customer service oriented company. I then had been told they would arrive between 8 & 9. I spent the night at my boyfriend’s home and made sure I was planning to be home by 8 pm I got a call at 7:15 saying they would be in the drop off place in twenty five minutes. As soon as I told them that they had been early and I was not going to be there till 8, they informed me that I was being billed for this time despite the fact that they chose to come early. I then was told that they would not unload unless I paid money in full. CASH, just illegal companies only accept money. Because they suppressed the total since they took so damn long that I needed to run into the ATM (wasting additional time) just so they’d eventually give me my things. All of my boxes have been thrown in my living room and not one of my furniture obtained reassembled leaving me to do that myself after spending $990 bucks. I can see why they’re not BBB accredited. I am not one to whine either. The only two yelp testimonials I have ever given was because I had been so satisfied with my experiences. Despite not so good experiences I realize that occasionally things occur, the world isn’t ideal but that was just a lot of things gone wrong for me to leave them unsaid. I also wasn’t reimbursed for some of those damages or provided a reduction to get alllll of this inconveniences. Eventually, I had been told the only means to consult with the proprietor was by sending an email to the overall email that all employees had access to then it’d be offered to his emailaddress. What a joke.
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