Independent Van Lines

It’s a totally horrible firm. We’ve scheduled our relocation together at the midst of July and have been assured that our possessions are picked up on July 29th. Mr. Ken Grace supplied a telephone quote of all our furniture and household things. The quote was a bit more than $6000. It seemed really great for the size of the family household and the move throughout the nation. We had been advised that Alliance Company will move us; however, before July 29th the movers were shifted into Quest Moving. The Quest speeding represented by a gentleman called JR didn’t arrive till July 31st for its family pickup. JR himself didn’t appear, although for the past two weeks, he had been giving the impression that he was arriving, but rather three people arrived late Tuesday (July 31st) afternoon, forcing the Budget Truck. The majority of the products were wrapped in the blankets, even these things which didn’t have to be wrapped (we think that it was done to improve the loudness of the load). A few of the things, however, were put on the vehicle without proper care. In the conclusion, we were supplied the itemized list of these things (without the boxes recorded, just he furniture), and also the estimated price by Ken Grace moving cost of $6500 was inflated into the cost of over $10,000!!! The quote was initially given dependent on weight loss, but then it had been assessed by quantity. In addition, they don’t accept any obligations except bill money orders or money, which not just sounds alarming but produces difficulty into the costumers who would rather cover credit cards or other kinds of payments. Ken Grace guaranteed us not just a good moving pricing but also a fast shipping date. To begin with, he stated that our family is going to be sent to us within a week (5-7 days). We really were concerned that the truck will arrive at the moving place before us. On the afternoon of this transfer, the movers advised me that the truck wasn’t departing California any time soon, along with also our family was about to Sacramento (reverse way) rather than leaving for North Carolina. We predicted Ken Grace but he didn’t respond until the following day. While traveling through Nebraska, we had an extremely inadequate phone reception, along with the calls with Mr. Grace were dropped a couple of times. Not until the day we’ve obtained Ken’s egregious, emotionally raised message telling that he didn’t appreciate us hanging up on him (he said that this 3 occasions throughout the message). He wished us victory in the movement, and because then he didn’t respond to our calls. Independent Van Lines representative Ray advised us on August 2nd that it might require 7-14 days to get the possessions. Then, the week after, we had been led into the contract which, according to the agents of Independent Van Lines, guarantees 21 business days of shipping. For the last three and a half weeks, we’ve tried to learn the place of our possessions and also the date of deliverynonetheless, so far we’ve been unsuccessful. The Independent Van Lines don’t understand the location of these possessions. Independent Van Lines agents Ray, Mary Lou and Jason promised to phone us back each time we asked the advice regarding our possessions but they never called back with all the info. Ray really stated that just one of our titles was on the accounts, so he denied speaking to one of us entirely. Remember that we’re attempting to learn about our very own possessions! Quest Movers’ JR also ceased his communicating with us following the initial week, through which he gave us”his sentence” he’d send the things by August 15th. JR supplied us with a different contact whose name is Chris. We don’t know who Chris is and what he does, except that he must have some advice regarding our relocation. We’ve got his contact number because Monday, August 13th, but no data was yet provided to us by Chris. Now, on August 24th, we requested both JR and Chris to supply their complete names and their job titles but they didn’t respond. Four business days away from the”21 business days” delivery pledge, we don’t have any information about our possessions, neither will Independent Van Lines. As now, we believe our whole household stolen, fully gone since nobody has some information about its whereabouts. That’s the reason we are trying to find aid of the Department of Transportation, Federal Motor Company Safety Administration, as well as the local police department to find our things. Hopefully, it won’t occur to you — please, pick a legitimate and trustworthy company for your relocation. Independent Van Lines isn’t one of these! Additionally, check out these important links
https://abc11.com/12-charged-in-moving-company-scam-that-hit-several-states-including-nc/3868764/
https://www.justice.gov/usao-sdoh/pr/twelve-charged-moving-company-scams

My review is fundamentally the abridged version of the previous review. Definitely browse both.

If I could provide negative stars; I’d. This firm begin to end was the worst encounter moving I have ever needed. To start with, it is a broker. When they broker the deal on you, all bets are off. The movers that they employ have their own pricing, insurance, contracts, etc and liberty will let you know to phone them if you have queries or issues. You essentially paid them to put you an appointment. . .paid a lot for it. Customer support is off website there and also they can not assist you. Additionally, their impolite and will not phone you back. You are never going to have contact with all the first person you talked to again. You aren’t going to find a penny back in the event that you’re feeling deceived. They stated 5-7 days however, the builder maintains”next available business day” that was nearly a month. The fine print will haunt you. The sales persons asserts won’t supersede the contract. The sales rep won’t be held liable. My items came broken and missing bits, I paid double the BINDING contract, so they simply accept money (no cost as guaranteed ) and also my items arrived 3.5 weeks later pickup.