Guardian Moving and Storage

I recently finished my move in Palm Springs, California to Honolulu Hawaii. I’d discovered Guardian Moving and Storage online and watched their BBB score at the time was an A and , I reserved them for my own move and was quite positive with using them. Everybody at this business was friendly, helpful and knowledgeable concerning the relocation. Within the six months before the movement a neighbor informed that the BBB score dropped to a F. I had been shaken to say the very least. I contacted Lydia for a motive with this particular and in my own professional way she clarified in detail as to why this occurred and needed me rest assured everything will be nice and the business was very reliable. Well she was perfect. My movement was first scheduled for April 26, 2011 and the men showed up about the afternoon. They’re courteous, friendly, considerate, knowledgeable and excited to begin. They were so professional and represented that the business very well. They way that they functioned I felt confident we’d hired the perfect business. My things were program to arrive May 5th. While I had been traveling house I received upgrades from the workplace concerning my shipping date. My items came a week following the scheduled date that’s based on my contract. The men arrived and sent each of the things in a really professional way. We went thru over 100 boxes and also in all, everything was managed so closely it was astonishing. The team in Guardian Moving and Storage is undoubtedly among the best companies I’ve ever employed. I’ve moved cross country four days without having such excellent support. I’d love to use them again but I’m never moving. You can’t beat their pricing or their services. They’re extremely professional and well worthy of the own name.

I’m a rep from Guardian Moving and Storage in Baltimore, Maryland to clean our name. We aren’t combined nor do business with all the Guardian at California. We just do packs and Pickups from the DMV Region.  We don’t do some Commercial, residential or individual moving or keeping whatsoever, we just perform DOD and Gov Contracting for Army personell. These complaints would be for yet another firm called Guardian Moving and Storage that’s situated at California and Hawaii however they’re placed in below our variety and at times even our address and telephone number.  I trust you all have a terrific day!    Alicia N. -Outbound Coordinator

First contact has been Chris Brown,” Salesman.  After confusion concerning the pickup of my things within Hawaii,  some of it’s my own fault, I had to possess things held in storage at Los Angeles, before I could establish a shipping date at Florida.  I journey, and was not sure when I might be in Florida.  Chris promised I would be predicted to verify the last shipping.  My LTL things didn’t arrive at LA as promised,  and nobody could tell me if the container was likely to maintain LA..  I wound up staying two weeks afterwards in Calif only waiting.  I then needed a job to go into in CT..    I received a call from shipment that who was loading my things onto the vehicle, although I had been sitting at an airport waiting to board a plane.    Unbelieveable.   I couldn’t do something about it.  I wanted my things to remain in storage in LA, which I had been ready to cover, until I understood when I might be in Florida.  And, they weren’t able to let me WHEN the truck was likely to be in Florida even as it abandoned LA..  The left hand does not know what the ideal hand is doing inside that business.  Very sloppy.  Thanks for Matson for getting their act together.  There’s too little communication between earnings adn everybody else it sounds.  Following this whole event lacked, I figured it out began by Chris, who assured me anything.    The shipment people were searching get advice for me personally, but they could not, and they had been hoping to load their shifting truck, with no advice from Chris, along with also the moving truck driver was hoping to send my things.  I packaged my boxes myself, also there was just one shattered $ Costco wall map out of Costco.  What prompted me to write this review was now I got an email from Guardian today announcing receipt of my charge card for your payment.  Guess what!?  It wasn’t my charge card and drivers license copy!  It was somebody else!  How cluttered and harmful!!!!  I contacted the man straight away and deleted the emailaddress. I wouldn’t utilize Guardian again, ever.  Quite very unprofessional and disorganized, and also in the long run the sales man might have cared less.  Regrettably, there are not alot of options for transport LTL out of Hawaii, also Guardian was the least expensive.  Everyone else has been double the cost.

This is a regional House hold Goods (HHG) transfer DoD Contract. The movers showed up around 10:00am on day 1 because the firm told me that the day before, Everything then was a tragedy, They hurt the townhome walls, door and flooring. They didn’t care at all because of our possessions, the majority of the room furniture obtained damage by them either droping hitting or it thge walls onto it. The Agency were disrespectful together with me along with my spouse, because this was occurring we contacted the company and they informed me that there was nothing they can do to help simply to take pictures and make a claim. The Agency began to get angry if we shoot pictures of their damages and also at one stage they had been behaving very aggresive. Even the Ft Meade home office quality inspectors came noticed that they had been utilizing used boxes for all to add mattresses and clothes and advised them that they cant do this. The movers said that they weren’t employing the boxes that were used and hide those that they already pack. They then attempted to use Shrink wrapping to pay for the drapes, at the point I went and bought Mattress Bags from pocket to attempt and safeguard my mattresses at least from becoming dirty. The and report isn’t complete but the first clame includes a busted flat display 65″ 3D TV a king size matress and the majority of the office furniture and master bedroom along with my own son furniture. I’m still awaiting the promise to be compensated but for my poor luck the promise service that they employed one with the worst evaluations Triology Claims (tryologyclaims.com) The very first communication together was already bad the woman was already trying to inform me that my television may have cost a lot but that she is able to replace it today for just like a 1/4 of their first cost for exactly the identical size TV. (I understand she cant since the TV was a Samsung 3D which samsung doesn’t make and individuals still promoting it used for 3799.00 in amazon.) But let’s see what we occurred the firm that inspected the house said that everything have to be substituted so let see what happens today. The day following the move that I had a voicemail from among the owners and he had been aplogising for the ceremony and that he was planning to do right by us and take care of the damages, in addition, he stated he was likely to be personally involved with the procedure. To be truthful I visit him call from the mails but the minute I predicted about the TV his response was more like give an opportunity to the claim firm they are aware of what they do and they’re there to protect him from people which are attempting to essentially scam him for cash. I’m not like that I simply want him to cover what they broke I really actually want them to cover as the government policy claims full replacement price and whether the television is no longer left or a newer television along with all the qualities to add 3D then they will need to pay the entire replacement price in this instance $3700 along with the $3000 for your mattress that’s all I’m saying. If they’d taken good care of my things they would not need to pay anything but they did not and we aren’t including different things because we didn’t care about.

We’re still discovering damaged products.   They broke all of the serving pieces because of my china, then shattered my Jeff Change vase, my bird of heaven cherry wine glasses, Christmas decorations, and Each and Every lamp was ruined, all our clothes had to be cleaned or reironed to be able to become wearable.   They refused our promise for our busted stereo receiver, so calling it a mobile stereo, saying that the images were not great enough-the knobs were flexed the relations were deciphered and even the casing has been rigged, but they did not offer to let’s shoot better images.   We’re heartbroken.   Why should we not told before pick up that people ought to consider our clothes off the hangers and then fold them? They Simply threw everything in boxes and then packaged down them.   The Navy ordered my 2 past moves and apparel meant our clothing where suspended in the place from the box and came at their destination at nice state.   They dropped our couch plus a chest of drawers for 2 weeks, just to return them to us completely trashed.   I have never be treated so poorly by a bussiness in my entire life, and that I feel so dumb for only expecting them.   This had been a last minute go and that I did not do the appropriate research.   I am hoping that If You’re Searching for a moving company which you just look farther than the BBB, like I figure we disgruntled clients are too active or too heart ill to pursue this any farther with the BBB.   Notice that all of our motions led in certain damaged products, but the firms constantly gave us reimbursement.   I really don’t think anybody will acquire appropriate compensation from Guardian CA.

Guardian confessed to over charging us and offered to reimburse us for $3,000. This was incredible since the overcharged us by over $7,000. We moved to Small Claims Court and mediated a settlement and still they failed to make payment. We’re having to return to court. They’re holding our products and therefore are giving us problems with shipping dates in Hawaii.

Don’t conduct business with this firm. If I were able to contain photographs on this review of those damages which were due to the movers I’d. I had been told that the movers would arrive involving 830am – 1000’m, but did not arrive till after 3pm. The movers were rather careless with my things. They broke my batter into pieces, lost a box of containers and shoes from truck, destroyed my mattress frame by pulling out and did not correctly wrap my bed before putting it on the truck. After coming to my new residence my bed has been left bare around the truck free of protection above it. Rather the movers utilized 2 filthy blankets to pay it. No matter how the blankets dropped off and today I have stains around my mattress. Fortunately I took photos of everything until they transferred my household products to document my claim. I still have yet to listen from Guardian about my claim. If I could save anyone the hassle by simply not doing business for this particular company..DONT!

Guardian Movers, is your WORST!!!!! Company I’ve ever delt with. If you’re reading this and contemplating using this firm. PLEASE DON’t!!! The customer support is your WORSE!!! Plus they do not understand anything or simply make up things. The one thing which was professional concerning this provider is that the moving men. Both at pickup and shipping. Everything else is a whole lot of BS! And of course all of my boxes,containers have been soo ruined just like they have tossed about like a football. & Moved to our new home believing a delivery are the day that they said. But did not get my dispatch for a complete MONTH!! So”blessed” for us all we were at a vacant fricken home! I simply will go on and on about the organization. Please please do not use this organization. If I would of read the testimonials before proceeding I’d haven’t reserved them. We def discovered our lessson. Hope you study great before you reserve any business. Since I read theres alot of transferring business’s like Guardian Movers.

This is actually the worst moving company ever. To begin with we had been quoted in 4000 after list all things and their measurements that we had planned to send. After the movers arrived that was approximately 2 weeks when they said they’d come, we abandoned a number of the larger things behind like a barbecue and furniture to reduce price. After all of the boxes were filled and filled with the vehicle we had been shocked to get the complete over 6000 bucks.
Then while we we’re organizing the movement with protector it was clarified that we had a different invoice for many of our resources because we’d be getting compensated for the cost. And it had been assured for us. In the right time of this transfer the movers came down to a newspaper that the estimated cost of their tools. However it had been lost. After we phoned the company to the reception they gave us a quite difficult moment. Each single time we called we had been assured that it could be considered and that we can anticipate a phone in a couple of days. They’d never call back and also at once they advised me that they had been too occupied with different motions to assist us. It took more than one month to possess receipt delivered and it had been for LESS than then the initial written price.
Following our projected delivery date ago we called and were informed that the things would be prepared for delivery in two weeks, this occurred twice. Then if we had been known to schedule a delivery date that the guy I talked with was so impolite. I requested to phone him back so that I could talk with my spouse to affirm a great afternoon but he cried and even shouted at me what day that he wished to provide our things.
When our objects eventually came we had been appalled at the state of everything. The boxes have been smashed and torn. Our metal filing cabinet and instrument chest proved badly dented and left useless. Worse after unpacking all of our things it’s apparent that lots of precious items are stolen! Things which were especially set in movable luggage were gone however, the bags stayed. Some products were sent into the wrong home and entire boxes are lost. When we called to complain that the staff did not appear to get surprised at all to listen that things were stolen and missing. We had been advised that they would do their very best to find the lost things and that they would call us back which they never ever did!
DO NOT USE THIS MOVING COMPANY!

HORRIBLE delivery firm. If I might have given them 0 stars I would have. We only moved from Honolulu to Denver and also Guardian Moving and Storage created this our worst move ever.

More than half of our huge ticket things were divided on arrival. TV stand has been busted up, Bedframe snapped in halfan Strong wood plank pitched about and dinged around. Broken seats, broken table, broken solid wood torso… the list continues on and on. Plenty of our material has been just thrown into boxes such as glassware. If we did not see them pack it, it was packaged HORRIBLY.

Monkey’s may have moved us even better. Not joking.

They allow you to use some fake 3rd party insurance carrier and today we must bargain with them to making promises. What a joke.

It has got to be by far the worst moving business in the usa.

Worst moving business ever. Originally said they’d do my relocation to 8k. Showed up and said we could only take action or 18k now! Told them to depart. I’d like to back and said they’d take action for 13.5k. needed to get it done, I’m in the army and has been departing a week. Said that they were planning to cage my bikes, and they did not. Damaged both containing about 1k harm to a that they provided me $66 to mend when I registered my claim. Stuff came late, and they kept saying that the truck was breaking down. After the motorist called me he said I needed to wait for so he can go and find employees because he had been by himself. A lot of matters broke, a lot of furntiure awakened, my dining room table did not even appear! I registered a claim for about 2k, they came back and said they’d just pay $267!! Save yourself the significant hassle and use someone else!!

Don’t Use Guardian Moving and Storage.   They’re dishonest and cluttered.   My experience was a nightmare.   First of all, they didn’t come out to gauge the quantity of the things.   I needed to call them into Chris Brown.   I made sure that I phoned him each time that I added something so as to prevent the”top” fees if I had more to send than I’d arranged for beforehand. Regardless of this, Once the movers came the very first thing they did was inform me that I had twice as many things as I’d called in.   Not possible!   I threw a match together with the driver and then called the office and yelled at them so that they agreed to”just” bill me 50 cents over the prearranged pace. I’d asked Chris when I had to have my items picked up so for them to maintain Maui when I was planning to be there. I explained that I just had a 2 week window.   He ascertained the day and assured me that my items could be sent punctually.   When I came in Maui I phoned Guardian just to have them notify me that my items were still in Los Angeles!   They left some more guarantees that they’d attempt to receive my items to me before I needed to depart Maui but it did not happen. My items arrived in Maui two months after they picked up them!   I needed to arrange for my buddy to be there once they sent and then the delivery folks largely just thrown off my boxes in the garage and contended with my buddy about putting the biggest items where they belonged.  As soon as I came in Maui (again) I found that they had ruined a couple of pieces of furniture and a couple of things were broken within the boxes. This Wasn’t a Great experience at All.   Don’t use these folks.   Don’t think Chris Brown.

We moved to Hawaii at a 20ft container. Using another business. This move was fantastic. After we transferred back we telephone Gaurdian and talked with Chris Brown. I explained exactly what we had and it all fit in a 20 foot container along the road over and we wouldn’t be taking back our dressers or night racks. And that I sent my golf clubs and nearly all of my clothing back seperately. He gave me a quote of $4,800. I phone him back and inquired about them performing the packaging which he stated to include $500.00. We went together packing. I left for Seattle and my wife remain in Hawaii before the transfer date. The packers showed up and told me our loved ones wouldn’t fit in a 20 foot container and also the cost is currently $8,500.00. Several phone calls back and forth and they reduced the cost to $8,000. We needed to be from the condominium in the morning so they needed us. Fast forward to if our substance showed up in Seattle. We’re overlooking more than 10,000 of art, nearly all of my wifes clothing, our sofa and much more. A number of our items that we did buy is boken beyond repair such as our Head board foot plank and side railings of our mattress, TV stand, clothing steamer, plant baskets and a whole lot more. I predict Chris Brown to report that the difficulties. He said he’d return my phone at 10 minutes once he phone members of his administration group. Not only did he not return my phone but he would not take my calls then. Following a week and a half that I got ahold of a gal in their storeage warehouse she stated that they discovered that our sofa and a couple of boxes and she might need to me the next week on monday, tuesday or wednesday. Well it is two weeks after no sofa no boxes. I predict agian trying another extention Chris Brown answered the telephone. Acted such as this was the very first he’d learned about it. He explained he had been planning to CC me on a letter he’d be sending that afternoon into the person incharge of the section. A week has past and no CC email from Chris Brown. I am afraid I really going to need to receive a Lawyer. Why is it that people need to be this way? I asked for the title of the CEO/President, Chris gave me the exact advice site stating the CEO would get it. He would not give me his name or address or contact number. I can post again as matters become solved or not.

– The movers said they’d call until they came. They didn’t predict.
– The movers said they’d be there between the hours of 7am and 9am. They didn’t get there shortly after 9am.
– The quotation was nowhere close to the general cost I was billed. Require your quotation and times it by two and that is going to be your overall price.
– My household products were picked up on Aug. 8th 2011 and might be obtained when Aug. 12th 2011. Seeing like the choice up was at Hawaii and also the destination is currently at Georgia, I understood that my household products wouldn’t make it there that quickly. But remember that in the event you set on the paperwork which the family products can’t be obtained whenever you can, subsequently Guardian Movers and Storage can take it on themselves to keep your household goods at your cost.
– Even though the movers had been packing my home products, from time to time, then they’d get on their telephones to talk or text.
– If the movers had been finished packing my home products, they left over 10 rolls of cardboard and tape sprinkled throughout my, pristine, flat.
– I obtained an Invoice saying that my products are saved and that beginning Sept. 2011, I had been going to get to cover storage. I phoned them back and explained that my paperwork indicates that I never meant my merchandise to be saved and I wasn’t likely to cover the storage cost. The problem was solved and it’s being saved on Guardian’s cost.
– Once I predicted Sept. 7th 2011, the shipment gave me little to no advice regarding why my home products continue to be in storage and why a date has not been advised to get it.
– Once I predicted Sept. 8th 2011, again, the shipment wasn’t any help whatsoever. He explained that he would phone me back within the hour. An hour had passed without a telephone. Once I didn’t call back, somebody picked up the telephone and, instantly, hung this up.
– I phoned back again and again, ultimately, talked to somebody that could present her title and the title of the Transportation Manager. However no date on when my family products could make it from storage. I had been advised to call back next week.
– This inspection site won’t permit me to unclick”Let people to get you” and Storage.

This whole experience was an, unprofessional, nightmare. If you’re reading this review, please direct your time and company elsewhere.

– Sarah, at telephone number: XXX-XXX-0422 is absolute garbage!! When I phoned she gave me an whole conversation based on possibly’s, might’s, also if’s. How hard can it be for somebody to get hold of the employees handling my home goods to learn if they will load it to the truck and if it is going to reach its destination?
– I told Sarah to phone me if my stuff has been getting loaded onto the truck. She didn’t. Sarah reported that she’d contact me in the conclusion of the day. She didn’t.
– Once I called just now, I needed to talk to a supervisor. The dispatch didn’t patch me through. She stated ALL supervisors were active. She later went on to fix my situation. With this new dialog, the only new information I received was that my possessions will be loaded onto a truck, possibly, this day or tomorrow morning. It’s in the drivers discretion if my home products will arrive. It may take between 5 to 8 days. No day is ensured. The driver will call me before the delivery. After the call is created, as in, just how far the driver is outside in the destination, is not guaranteed.

Again, this whole experience was a total nightmare. I’ve lost all faith in this business in regards to, overall, service. I must have sent my home products through FedEx. It may have been more expensive but at least I wouldn’t need to go through the hassle that I’m going through today and my possessions would have left it to their destination on a setup. I’ll be happy when my household products are delivered since that usually means that this, silly, circus is going to be finished and over!!! And then I can inform all of my buddies who, maybe not, to undergo when moving their household products.

I hired them in September 2010 to move my possessions from Oahu to California. I trusted them, and they stole my possessions. When my shipment came from Hawaii, some of the things was wrongly packed, only thrown into boxes without a packaging. A costly comforter was utilized as a moving blanket to get a wicker seat, and consequently, had holes around it. Several items were divided, and also a massive collection of items were lost. It had been ascertained that the missing items were abandoned in the old home. I needed to make a special visit to Oahu to personally supervise and be certain all possessions were transferred. This was when I grabbed one of those movers with a number of my possessions. Not knowing I’d be there, the thief/employee had the guts to appear with my own tools. When I brought this to the attention of his manager, who was also there due to the horrible job they did shifting the very first time, he talked me into letting them complete, and permitting him to take care of the worker following the move. I regret that today, and am attempting to get out the word NEVER TO USE THIS COMPANY. THEY STEAL FROM YOU.

This firm is just a lot of specialist scamers. They hook you promising that the best deals, best providers etc.. . On the day of pickup the lies and hustling regular moves into complete effect. They begin jacking up the costs and charging you to packaging materials etc.. . You do not need or desire but will inform you”I will look after this to you, do not be concerned about the cost” Then in the close of the day if its time to sign up along with the packing stuff sheet is tens of thousands over the initial contract you’ll find the”all I want is that you sign up this, that is only for my moving team to warrant what they did now. Management knows of what and also will makesure your reductions and what will be exactly like the initial quote. To relieve your worries I will write will be evaluated by management and I am not even going to accept any payment whatsoever now until you’re totally happy.” DO NOT USE THIS COMPANY so that you do not need to address this lip service from the first area and what ever you do not sign this form. Management will not call youpersonally, just their selections agent, they’ve your premises in their ownership and that is when they actually become [EDIT]. They’ll deny every claim they made and greatest feel if you see that your things again they will not be in the state they had been in the start. I had a brief deadline to proceed and can not believe not one of the unwanted reports popped up once I did my first research. I assessed that the Hawaii BBB on those men and they had no accounts. I didn’t think to look at out the California one that would have been alerted me to such fraudsters. Please do not make my mistake!!!

Do not EVER use Guardian Moving. We only used them to transfer our family things from NY to Honolulu.

We have a call out of a shipping man from Honolulu to inform us that our products have arrived on a Saturdaythat he wishes to provide the merchandise rightaway on this Saturday. We advised him that it is not feasible, as we might need to book our service lift ahead. He said he will call back next week to schedule a new movement, we said okay. He never called back the entire week. We predicted on Thurs to confirm the problem but nobody replied , we left a message. We phoned again on Fri and now we phoned the primary Guardian lineup, the woman that picked up advised us that we had been didn’t obtain the merchandise rightaway and due to that the products will need to go into storage and they’ll need to bill us redelivery and storage price! We contended with her, and she stated she’ll talk with her boss and call us back, but she never did. We needed to call again another day to confirm the status. After much debate, Guardian waived the redelivery charge but still charged us storage charge.

On the afternoon of their scheduled delivery, the shipment told me that they’ll encounter between 8-10am. I waited before 9.30am and didn’t hear any information, I phoned them but nobody picked up. From 9.55am, nobody called, so I called the principal office again. This time they stated that they will arrive”soon”. At 10.30am, there was still no information noticed. I needed to go to work to wait for a meeting, and so I left for work. It wasn’t till 11am that came. I had to jump my assembly and return home, since they have been 1 hour late!!

I haven’t even told you that the WORST part however. In the loading zone of the flat, they refused to ditch the ribbons and insisted that I pay them with the remainder of the cash till they offload. I insisted I wish to count the amount of boxes in accordance with the stock listing, they said there is no way I could rely on UNTIL I cover them in full. I had no option except to cover them the cash.

As they were passing, I find that a few of my boxes have been broken, and they stated”that it was too thick, you should not have packaged it like that”. My vanity mirror has been broken, and they outrightly advised me. They again told me that”we are not accountable as you packaged the things yourself”. I nearly cried at them – the mirror was packaged with Guardian team in NY! The shipping guy very calmly explained,”oh, we will proceed and note down to determine which things are broken, and then you are able to call the office right”. Another shipping guy piled many of my tattered boxes collectively in a pile and didn’t even take care in placing them down lightly (directly in front of the head !) . I informed the most important shipping guy I need to inspect my stuff, as some appear to have been mishandled. He said”yes, sure, but that I do not have 5, 6 hours to get you”. Back in the flat, I immediately opened my delicate thing boxes. In 1 box, approximately 6 of my cups are BROKEN (they had been bubble wrapped from Guardian employees )! Among my non steel plate had components broken. The color of my position lamp was muted. One of my little mirror has been broken.

I predicted the Guardian primary office line. I told the woman about the products that were broken. The CS woman told me”oh only call CSI Experts, a third party asserts service firm, this will be the amount.” I asked her what I could get for all of the obligations, she stated”maximum of 50 cents each post”. My broken Things Are WORTH MUCH MORE THAN THAT! I attempted to phone CSI Experts but they’re closed. I’ll call them again tomorrow, and I believe that anything they could give me (maximum of 50cents) is NEVER going to be sufficient for the adventure I was put through.

I can post my overview of the business in as many forums as possible since this business is RIDICULOUS. We’ve moved several times across various nations within the usa, which is actually the [U]WORST MOVING COMPANY BY FAR[/U]! I will see if I could lodge complaints in small business agency, I refuse to allow more clients be CHEATED by this business!

This is undoubtedly the worst business to need to move your household goods.  Don’t use them!!  After we obtained our very first quote we requested for a second because we offered a few of our things. At the first quote we had been awarded a $150 reduction as a returning client.  However, in the next quotation they removed the Ignore.  After many telephone calls and mails we were eventually told that because we lowered our stock of merchandise to be sent that they wouldn’t honor the $150 discount.  After whining about this Sarah sent me a new quotation.  This had the 150 back in there IF I promised to not write any poor reviews regarding the comany. Is that bribary or exactly what?? We advised them to keep their cash. I needed to make sure other folks did not need to experience a horrible experince. Guardian is terrble about returning telephone calls and mails.  I don’t understand how they maintain Chris Brown in their citizenship.  He’s non existing after he receives your deposit. The movers were suppose to come in the morning to begin packaging our goods.  Chris promised that this would occur (Hawaii movers stated that he can’t make those claims ). I recieved a call from movers stating they’d be Late.  They came at 5:30pm and advised me that we were the last home on their listing.  Nobody told them, they explained, that we were suppose to get moved early in the AM. It was later! 0;30pm if they eventually had everything packed. We still had to remain and clean our home for an early morning review. We finally have damaged products but Guardian doesn’t deal directly with this. We now have to go through another service which processes it for Guardian!!