Golden Valley Van Lines

I had been going out of Colorado to Florida and requested for moving estimates. A very great girl, Denise, contacted me and that I measured everything and has been awarded a very fair estimate of 1400. I needed to transfer the date after and has been accommodated. As soon as I phoned to confirm with dispatch after getting their telephone, they promised that it had been a mistake that they called and I’d cancelled. Dispatch went up to telling me of having multiple characters, but was able to program me for two days later (landlord wasn’t happy). I’d all first items and 20 further boxes, however, my transfer unexpectedly became 4400. I phoned and asked callbacks for just 1 month. I’m now in Florida and asking a live-in E.T.A., and following two weeks more, I still have yet to get my own furniture delivered and also their V.M. box is complete. Unacceptable all over.

– Driver really impolite.
– Client Service doesn’t answer phone or return calls.
– They just lost a few of my things. The rear of my sofa (now I’ve a useless sofa ), the bottoms of my workplace (today I’ve a useless desk) and portions of my kid’s crib.
– Can not give me an ETA of when I’ll be receiving my possessions back.
– Don’t use this company if you’ve got other options.

This has been the worst experience and largest waste of cash!

They delivered 2 ppl to unpack 1/2 of their stuff, at a monsoon, although requiring payment to unload that 1/2. This was once we waited over a month for our possessions, mind you, all of the while being spoken down to by anybody we can get on the telephone. . .and it required a LOT to achieve anybody. I have never been hung up on by a company earlier, far less has it occurred several times.

Nobody could tell us in which the remainder of our things was. What we did receive became coated with mold as it flew out from the rain and also our next shipment that came weeks after was lacking boxes.

We needed to send a buddy to the warehouse at CO only to learn if our land still existed.

Rude, undependable, scam artists.

It’s been the worst experience with this provider. Christine,who’s the GM of Client Service is a dreadful person to take care of. To her the client is never right, and she adheres to this. I had my things picked up on the 14th of sept. It’s the 25 of sept and Christine advised me it still has not left the pier at Washington and she cant give me a date when it does arrive. DO NOT USE THEM. I’ve not had a business shout. Christine has forgotten I as well as the client and cover off her bills

My quoted cost increased radically at least two. The girl I spoke to on the telephone, who stated she had been the overall director of Golden Valley Van Lines, wasn’t helpful and rude. She wouldn’t listen to my worries about the escalated prices and rather responded to pretty much anything with”cover using a US Postal Money order,” regardless of what my query or issue was.
The unload driver phoned me on a Friday to let me know he would be there on Sunday about 3pm. He predicted Sunday morning around 10 to allow me to know he would be there in about half an hour. As it was much sooner than I expected, I hurried to fall my dog off in a dog sitter’s and to locate an ATM….because, naturally, there was an additional cost for stairs which could only be compensated in money. (The contract I signed stated a flight was 10 staircase, but I had been billed like a flight was 7) The motorist called again, about 20 minutes afterwards, to allow me understand it wouldn’t be till three.
The movers showed up, and asked just how much material I had. I said I thought it was roughly 1200 cubic feet. This announcement was met with an”Oh dear, that is a great deal of stuff.” As they began urinating to unload, somebody from my neighborhood arrived and asked the driver about the wires/cables they had hit along the road to the area, and why the motorist struck them, stopped, and then kept moving. The driver said it was because he did not know what to do, which he”was going to inform me.” They proceeded to get a verbal exchange for almost half an hour.
My stuff began filtering from the home, and it had been abysmal. Nothing was put down to protect the carpeting. My boxes in which in horrible shape, together with a lot of my things damaged beyond repair. Plates and bowls were shattered, the movers dropped a glass TV stand at the driveway, and they proceeded to have angry when I informed them I didn’t have a broom to clean it. (The broom was among several lost things ) They were also reluctant to transfer larger items upstairs.
The contract I signed up, as well as the professional services I paid a great deal of cash for include”full service white glove door to door moving encounter” and”all typical furniture reassembled room by room at destination.” My mattress is un-assembled. To be honest, they also broke it while transferring it, so they couldn’t assemble it. The furniture isn’t where I requested it to proceed, with a few still in my own garage, along with the majority of the additional boxes. I’ve things still wrapped in plastic and blankets sheeting around my property. This represents a violation of contract.
I’m missing a great deal of things. I emailed the company as requested with a listing of those lost things, and was advised to provide them”around a week.” It’s been a week, and I’ve heard nothing. I am stuck, not certain if I need to proceed replacing those items, or continue waiting. Additionally, I obtained a file cabinet which wasn’t mine filled with posts which were not mine. I can only wonder that has all of the things I’m missing…
Horrible experience from begin to finish, interspersed with a few of the WORST customer service I have ever experienced.

My bill was $1,022 greater compared to $2,248 mentioned in the”Binding Moving Estimate” I obtained. That is nearly 50 percent more – fairly hefty. Following the transfer from Oregon to DC has been completed, I looked in the paperwork again, due to some harm to my own furniture. It raised several critical questions. I thought the cost increase was not justified, therefore I shipped Golden Valley Van Line mails together with all the queries I had. I sent an email on December 12, 2018. Then I attempted again on January 5 and again on January 19, 2019. I never got a response. By now I feel tricked.
I was not in Oregon when Golden Valley picked up my things in a friend’s home. In the time of pickup the firm representative asserted that it had been much greater than what I’d anticipated. He charged me 672 more. It was a take it or leave it sort of bargain with my buddy wanting my things from her garage, and I was not there, so I consented. When my stuff came, I did the math and discovered that it was only 9 cubic feet more – type of a steep surcharge. At arrival I had been told that the massive truck could not park in front of my property, therefore I would need to pay $350 to get a shuttle. The surcharge for this a shuttle is at the contract. What is not in the arrangement is that the”shuttle” appeared to have become the most important transporter. There wasn’t any massive 18-wheeler beyond the town, since the business representative had informed me that the day before and then again this day. The van and trailer combination that did arrive along with my furniture needed another customer’s furniture inside, and the men told me that they had been in a rush to send it to some other town that day.

Therefore, to sum it up:
Pros: It began outas among the cheapest priced supplies (but obviously it did not remain that way). The furniture was nicely packed with thick blankets all around. The men delivering it had been fairly careful and managed everything well.
Disadvantages: One railing in my mattress was ruined and my washer seemingly dropped at one stage. I feel cheated from $1,022. Communication was dreadful.

The previous 3 mails being ignored wasn’t the first time phoning using”Christine S.” entirely dropped (there is not any last name on some of the paperwork – intriguing – I mean, societal websites differs, but there’s not any previous title in ANY of her communications, perhaps not even the contract or reception ). As soon as I attempted to organize delivery, I did not hear from her for months and then just got bogus excuses. When I complained about the surcharge for the van since the 18-wheeler could not get into my home, I had been advised that I was being”difficult” to use. Same sort of take-it-or-leave-it bargain, just now with my stuff from the organization’s possession. At delivery the business representative promptly threatened to leave when I would not sign the papers and handed over the cash first thing. When I asked for a receipt out of him he denied and did not even need to tell me his entire title (same deal like Christine S., remember?) .

Long story short, this California division of Golden Valley Van Line isn’t a trustworthy partner I’d ever advocate for the own move.

To start with, my cost went from $5300 to $12000, once they loaded a little truck to take into a warehouse to wait around for more heaps. I had been advised that my furniture will be in my new home earlier. It took two weeks, fortunately we had somewhere to stay without needing to shell out money to get a resort.
They’ve broken a lot of the stuff, I’m really angry that my pricey assortment had approximately 30 bits broken and needed to throw out about 4 since they couldn’t be fixed. They switched boxes upside down which stated TOP and didn’t even read delicate, perhaps they dont understand what this means.
No one remained in contact us to allow us understand anything, we needed to keep calling to discover where our furniture has been.
This really is actually the worst company in history. I am positive that I’ll be paid for the breakage or other things.
Don’t use this organization!

I had been transferred out of Seattle wa into Venice CA two about two weeks back and I just finished unpacking all, I have to mention besides bunch shattered boxes that frankly could have been packaged better (I’d like ) everything came ON TIME and in precisely the exact same state that it had been picked up. Beginning from the reserve and the at home quote which was giving me, everything went extremely smooth and punctually.

I transferred from Kent to Tampa Florida. Being one girl I needed help with the packaging. Besides being a little late showing up, the men were wonderful. They packed all of my delicate things with caution and took particular care of my piano.
I’d have a couple boxes which were slightly damaged but nothing came broken. . I’d certainly say that I’d use them again.

I only transferred from WA to AZ with this shifting co.. What an wonderful job that they did. So happy I picked them

I moved from Florida to California a month back, and they left it, I was so worried for my own belonginibgs, I’d quite pricey stuff in my old house that had to be cared for and everything arrived in 1 bit, that the driver was courteous and also offered to deliver my things before then planned, the agent on the telephone quoted me $$ and it was comparable to that which I finally paid, quite honest, my second home move with me together for certain.

I allow gold van lines manage my move from California to Washington and now I am quite happy with the cost and the support they’ve provided me. The men that loaded my things took the opportunity to defend the furniture and loaded it attentively. It came to the destination over the time period which was quoted everything and me made it securely. The men that delivered it had been courteous and organized all of the furniture for me. I would certainly recommend this company to anybody!

Now Golden Valley Van Lines picked up my possessions. The team consisted of Daniel,” Ramon, also Jesus. They have been professional and took good care of my possessions and furniture as though it had been their own.
I highly recommend these to anybody planning a movement

Merely giving 4 stars so much because I just sent off my stuff yesterday cross country. The men completely impressed me by coming precisely when promised! James and Johnny were quite courteous, professional, and worked fast and economically. They did an superb job of wrapping and cushioning my bigger pieces, and required an whole inventory. If the men that provide my things are equally as great, I’ll be thrilled!

I was originally quoted $540 for 3 men for 4 hours. I got two men for 2 hours and has been billed $810…

When I talked to Aaron about that which we wanted removed out of our storage device to our new house I stated. We only have any furniture pieces we all want transferred. 2 bedrooms, 3 dressers, 2 beds. Some buffet dining table, a hutch and a sofa. I stated we were only concerned about getting the furniture transferred in. He explained they bill 135/hour and will bill no less than 4 hours and that they will send 3 men. So, I said okay at the time that the movers could probably transfer all of the boxes also because our storage device is 10 minutes out of our new home and he stated that they have a 26ft truck and ought to have the ability to get everything in 1 load. So today I am thinking we’ve got 3 men for 4 hours plus also a 26ft truck. When they woman called to validate the time that the movers could fulfill me I said us having their solutions for 4 hours and that I never corrected me or said anything differently. Next morning, two movers appear along with their truck is half filled with somebody else’s stuff. The movers themselves (Andre and Akin) were so fantastic! They were quite friendly. They showed up with paperwork stating we just had two men for two hours and they all were supposed to have was two bedframes two mattresses. I told them exactly what I’d told aaron plus they squeezed and match up to our things in their own truck as they could. Very carefully and fast. They even came and prepare the beds at the new residence. But then, we were billed an additional nearly $400!

Moving aucks and it is difficult and so yes you pay someone good money to assist or take action for you. And I understand you get what you purchase but to be totally misquoted from ALL facets is just poor business.

Again although I’d love to say how good Andre and Akin were. Super nice men. And good at what they’re doing.

Johnny and James transferred me.5 celebrities for them!!! Professional considerate and attentive with my matters. These guys operate easily and economically. Terrific crew. 2 celebrities for admin. They kept badgering me shifting dates and times of movement. Bad for company there direction. Request Johnny and James. They’re that which you want and desire!

Eventually a moving company that really does a fantastic job and receives your possessions in the time as promised. Spoke to stan on the telephone and he supplied us with a quotation which appeared very fair (I moved 3 times in the past six years so I already know the prices ) and he promised me that our items will probably reach our new house in Seattle punctually. Overall it was a fantastic experience. Clean function, no harms and most significantly ON TIME! Thanks Stan and also the wonderful movers team I will certainly use you guys again.

Complete worst moving service I’ve ever employed. Not only were they no longer displays multiple occasions, but our boxes came moist and smashed, but the movers were placing boxes marked”fragile” in the base of piles of boxes marked”books/heavy”, 1 inspector kicked our carpet and a box off the truck. They dropped many different things, including half of our daughter’s mattress plus a brand new XBOX, which magically disappeared from the surface of a box. It was really mad how dreadful they were, along with the absence of liability in the proprietor was deplorable. We had dirt and water inside of our nicely wrapped boxes. Don’t USE!

***Update: 4 weeks of asking delivery, and that I was eventually told I would need to go get myself out of a storage device and currently pay $4800. Each of the boxes were piled on my television, which had been crushed. Half of things were lost. They assert they dropped a pallet and could hunt. It was NEVER discovered along with also my pool clues were stolen by a package that didn’t arrive. The boxes marked”FRAGILE” were thrown in heap and things were also broken. They eventually guaranteed a refund of $480, and gave insurance claim info. Nobody called back. Following months of hounding, they mailed check for about $240 that bounced. Instead, they reissued, and it moved through. The rest $240 test stinks. As it happens, they have been investigated many occasions and their answer is to alter title marginally:”Golden Van Lines, Inc.” becomes”Golden Van Lines, Inc” or even”Golden Van Lines Inc”. It’s been happening for many years and they produce bogus favorable reviews for BBB and internet websites. ****

Originally I sent out my advice for quotations and also this SEEMED the very best. I measured all of things and there wasn’t any surprise to get furniture. I had been quoted $1400 because of the furniture along with 20-30 boxes. I included 20 boxes also it turned into 3400. In my satisfaction, that’s still not been clarified. And I called for two weeks depending upon rechecking my own destinatination until I talked with an earlier contact. Then they cancelled pickup and that I needed to address very miserable landlord that believed I would be outside 3 times before.
So far: I still do not have a preoccupied, and the sole reason I am”supppsed” to receive one would be because I kept phoning and also my texts had been dismissed. Weeks after and I still do not own a date to get a moving business that costs MORE than the remainder. I actually am prepared to cover to make this the last time that I cope together. We’re currently 3 weeks out from. When I first left a message.

I talked to dispatch/manager a week, and 7 days after have no ETA. Ensure you’re own judements–and believe me, they will lie and shield. It still makes no sense for all furniture using 20-30 boxes to Florida to become 1400, and include NO furniture along with 20 boxes to eventually become 3400.

I still cannot get my furniture an I’ve been phoning for per month.

NEVER! Utilize this business!!!!

Greatest of their client support would be to discredit the customer rather than fixing. I already know the interesting things they will say.

However, details are: I need my furniture, and I am really doubting it will ever happen.

If you would like to get scammed, then choose this organization. This will be protracted, but PLEASE read this before you select them, because I will be taking them into court. They offered us $1800 to our transfer in Tacoma to Colorado springs. The receptionists were very pleasant about the telephone, and also the men packaging did a great job. Nevertheless, once they loaded the truck up, it moved from 1800 to those requiring $3700 more when they made to Colorado. The men said, that is only an estimate, but we wouldnt need to pay even near this much. Ok, nice. We say you cant send ahead of June 14th, as that is if we get our home. Hence that the afternoon of the 12th I have done with work that I have a lot of voicemails on my phone in the guy with very bad english on how he will function as 13th. I must be at my home between 9-12 or its own 200$ an hour for waiting, which I HAVE to pay money. He yells at me about the telephone once I explained I had been advised to cover credit card, and requires me an fing liar! Telephone the business, they say that they may call him. He has ignored, does not appear til 1345 and that he didnt unpack anything or put it back together like was at the contract. Plus they were assumed to have 2 guys to float, ends up the driver (from Uzbekistan) called up a neighborhood man he discovered on craigslist to assist him moan and that man did all of the heavy lifting. They did not take some of the blankets away, or unpacking tape, so did not put anything back with them, they ruined the walls, the craigslist man lost the coffee table in my toenails since we had been going, and I had the cops on autopilot since the Uzbek man was swearing up a storm along with stating just how far [EDIT] all this was. Thecompany has stated they will repay mepersonally, and the past couple of times I have called they have not answered or returned my calls. More to follow. . .but DO NOT USE THEM!!!!

Find another corporation. A lot of my grandmothers furniture is ruined or destroyed, boxes smashed and the contents ruined. Things were broken and dropped facing me since they were unloading the truck despite requesting them to be more carful. The business hasn’t done anything but inform me I want to go through the claims procedure despite being told somebody would contact me personally due to the size of the circumstance. They billed us for crating a piano which we didn’t have. In general experience is awful and if you’re searching for a business which is going to be careless with your possessions, more than charge you in precisely the exact same time and then not do anything to make it right but offer you pennies throughout the claims procedure then Golden Valley Van Lines is right for you! But I’d look elsewhere because this business has shown it isn’t interested supplying even fair customer support.

We’re still going through items piece by piece. Everything from badly packed things that shattered in a ship, boxes weren’t kept vertical and were wrapped in some instances off the truck (I watched them perform it and asked them to prevent ), smashed boxes, damaged/destroyed furniture, and the way that they loaded everything to the storage unit by simply throwing boxes into the rear of it (I haven’t gone through them since I cannot access them yet), careless handling, and that I even have an image of this gas cap onto the truck was carelessly left off while they were driving round the nation. I state again, find another firm.

Don’t overpay for a provider not interested in making things right with their clients.

My shifting experience with Golden Valley Van Lines was poor enough that it really made the Seattle night information. It is possible to watch the clip under. It might take a whole lot of room to cover everything which they did so I will allow the clip do the majority of the speaking but the most important thing is that they will lie to you and say anything they will need for you to employ them and they’ll not follow along with any of it. They prey on those who have not ever utilized a professional moving business earlier. Their moving adviser, Aaron Petrolia lied to me repeatedly and employed social engineering methods to attempt to gain my confidence. They supply you with a very low bid and as soon as they have your belongings , they jack up the cost and maintain your belongings hostage to make you cover. The author by KOMO TV News researched them and said that the government has really closed them down but they’re still working using unethical practices. They’ve their contract composed in such ways as to absolve them from any accountability for whatever reason. In case you’ve got the cash for a protracted legal battle, you’ll probably finally win a decision against them however they will only declare bankruptcy and then just start operating under another name. It seems like it has happened before so it is not worth the attempt. I asked for a partial refund and they laughed at me. I am not getting any cash from this but I am making it my obligation to warn others away from the dreadful, unethical firm. Additionally, their BBB score means absolutely nothing because it’s dependent on their degree of responsiveness to queries by the BBB, maybe not on really fixing problems or resolving complaints. I’ve gone through all of their Google testimonials and they seem to be false and paid for by the business if you don’t truly think all of the individuals that are established in foreign nations who composed them arrived here only to utilize their services and then returned to their home nation. Of those US based folks who wrote testimonials, when you take a look within their other reviews, they’ve written a few for additional moving companies also and dependent on the dates have been seemingly moving every 2 weeks and hiring distinct businesses to do the move regardless how joyful they assert to have been with Golden Valley Van Lines within their inspection of the moving experience together. https://komonews.com/news/consumer/how-to-steer-clear-of-rogue-movers-who-hold-your-property-hostage-for-higher-payment?fbclid=IwAR1dcAl7jCJCe-xCv3wWoyhO8Fej2lHu7VPGyf

As the others have shared, if I could rate zero, this would be my score! Charges over twice their quote, delivery 3 times past the”completely latest delivery date” and revenue & customer support which appeared like it had been a hassle for me to comprehend exactly what was happening with our shipping! In two simple words – STAY AWAY from these men! Additionally, look at the Department of Transportation to the True variety of promises together! Their License was suspended occasionally!!

Their sales man Aaron dedicated to an”complete” delivery on a weekend (because my daughter was beginning her job on a Monday), but nope, not until late Wednesday. Plus they’d 30 days advance notice to schedule the only 1000 shuttle delivery (they stored her things in storage for 30 times )! Eventually, as I’ve attempted to repay this pretty, not merely has the story altered several times (‘yes, we overcharged you by 73 cubic feet”…”really I was wrong… actually we below billed you!”)

Last, the very best was when I had been advised that I don’t have the right to carry them to Small Claims because of their contract and a few regulations! Seriously? All these people today wont own up for their inadequate service!!! STAY AWAY!!