I’m writing to communicate how frustrated I am with ENOW’s business practices. My husband and I had a movement organized and had it confirmed via email for Friday afternoon. Nobody showed up, and if my husband finally called to ask as to why nobody had come yet, he had been told”there since some confusion” and we had been at the”publication” for Friday, Saturday, or Sunday? Nobody arranges a movement and does not possess a day chosen. I’d talked with somebody after my first query and made specific arrangements for Friday. I can only assume complete incompetence on a person’s part for not getting the reservation organized properly. I called Friday afternoon and was advised ENOW could”make things right” since the error was the firms. I’d missed a day of effort, organized a babysitter, went to work that night without sleeping so that the movement could be finished by Friday evening. The movement was subsequently ordered for Saturday. I phoned in the afternoon and left a message requesting a manager to call me concerning the mistake. My husband had to call to request some kind of service recovery since nobody on the organization’s part was creating any kind of gesture to cure the circumstance. Finally, he talked with a manager who offered to”knock off the tax the entire invoice”. What type of reparation is that? The manager then said he’d call the operator and ask if anything else might be done. We were subsequently told that is all that could be provided. This firm made our movement delayed and caused undue strain on account of the organization’s lack of professionalism and all that’s provided is a sum total of around $30? My spouse canceled our movement with ENOW as a result of our absolute lack of confidence in this business’s integrity. I’d chosen this business, not to the pricing but since the reviews were favorable. For anybody seeking to employ this company for the relocation, BE VERY WARY, and STAY AWAY! They don’t care if they charge you money and time.
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