Home Compass Van Lines
9201 Brown Lane Ste. 130, Austin IL, 78754

Compass Van Lines

(22)
9201 Brown Lane Ste. 130, Austin IL, 78754
Compass Van Lines reviews and ratings online. Read Compass Van Lines testimonials, complaints and consumer reports.... read more
Compass Van Lines reviews and ratings online. Read Compass Van Lines testimonials, complaints and consumer reports.
4.3
22 reviews
Review summary
5
82%
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  • Mark Buettgenbach
    Feb 29, 2012
    Long-distance move from Kansas
    Buyer beware

    We’re very miserable with compass.   After detailing with business Partners, we have been quoted ~$6800, however following the truck came I was informed that wasn’t right and I’d require more room but that could be decided later in the afternoon. From the time we came at the point it too late to get anything else. Added fee~$2500. Subsequently added in packaging material.   We’d scheduled the entire service transfer but just 1 man and motorist arrived more than 5 hours late. After about 4 hours that the motorist then hunted a Few extra handson. I needed to get the house vacant and wash daily to have the ability to shut early the morning after. They were assumed to be there two times before.  I was connected with business regarding packaging and distance allotted however they insisted that the quote was true. After paying high dollar for storage, then we Weren’t notified until the afternoon before delivery which we’d be accessible at 0800 the Following Day.   They did not arrive until after 1100. It took until late in the day to complete and they had been pressing to begin moving because they needed to maintain Los Angles the next morning.   Despite the fact that we paid for total support, we needed to help to have it done. It deflected us enough that we did not compare the loading list to real amounts.   It was not until many months later after obtaining the boxes drained we found so much missing like sub woofer, HD computer monitor, X box, WII controls, games films, complete toilet boxes, sons letter coat…. Etc etc etc..   I sent an email to business but no response.   Oh, I also discovered a tear at a sofa, also late. They sound great but do not very lacking!

  • Lily Alexander
    Nov 26, 2012
    Long-distance move from Florida
    Great Experience!

    These men moved me lately from Florida to my new home in Round Rock.   They were very friendly and helpful and did a Fantastic job.   I needed to move out in the end of October along with also my brand new home was not accessible until the 15th of November.   Compass saved my things to get me for FREE and if everything came there was nothing broken.   They even took extra steps to wrap my furniture and protect the doors when they transferred everything.   These guys were fantastic and I’d recommend them.

  • Robert King
    Apr 30, 2013
    Long-distance move from Texas
    Great Job!

    What a fantastic experience! I’ve used professional movers previously and have never noticed a team that dissassembled the furniture in addition to wrap everything and padding that our door and flooring so well. These guys were good! I had been impressed with the superior work. Thank you Daniel and your team for nothing! -Robert

  • Sarah
    Nov 11, 2013
    Long-distance move from Texas
    Great Job!

    Allow me to only say if I had to sum up my latest movement in 1 word it would be Outstanding! I was really leary about movers just like most folks, and I am so thankful that I moved with Compass. The men were on time, professional, and quite considerate. I had been by myself along with my infant and the men were so useful that they really went out of the way. Above all they HONEST with me by the beginning they moved over my quotation with me and there were not any hidden charges. I received two other quotes along with the costs had been too good to be true, I also didn’t want take the possibility of damaging my furniture by going with an extremely inexpensive company, that additional money I paid was worth it I got topnotch professional and service movers.

  • Monti
    Jan 17, 2014
    Long-distance move from Maryland
    Great company !!!!

    I’m using compass vanlines to a monthly foundation,they do deliveries for me from md to tx and at the last 3 years I am 100% satisfied with this support,they’re constantly coming on time,really respectful and gentle and shielding all of furnitures and eyeglasses,transport consistently on time and there is not any damges highly recommanded from All Parts of moving solutions

  • S. Lightfoot
    Jan 17, 2014
    Long-distance move from Texas
    Compass Van Lines

    We’ve moved throughout the country 5 days before. We utilized Compass Van Lines at Austin, Texas to our 6th.   They suppressed the load. The packer told me that Avi could have them load every thing and then tell us it’d be more cash once they loaded the vehicle. That is precisely what occurred.   It was over $3,000 more.   They dropped the end table down the measures.  It scraped and dented from the wallsocket. They needed to get money on shipping.   We’d so much harm it had been absurd. We just asked them to deal with about 4 things. They cracked a bit of granite.  This wasn’t cared for.  They shattered the glass in a picnic table.   Not take good care of.   My husband’s Harley was severely damaged. Our insurer went after them for that.   Do not understand the Outcome.   My grand piano wouldn’t shut and has been badly scraped. They paid $65 into the lowest repair area they can find.   We downsized a lot so many, many things we did not request reimbursement.   We did not have the space anyhow.   For ex: They broke an whole leg off among 10 dining room seats.  Every little table they transferred was ruined, probably about 5 or 4. Nearly every 3rd glass I unwrapped had been broken. Do not request compensation since I had no space for it anyhow. But, I haven’t seen this much harm by any moving business. I read horrible reviews about them until I picked them as some reviews were Excellent.   You should really focus on the terrible reviews and move everywhere.  It was so poor that when I got about this Website, I could not believe what I was hearing.   The packers were all very great. We’d get screwed, However, just like our thoughts packer informed us.   He was really crying when he introduced me that the telephone to Speak with his boss about greater money Once They loaded the vehicle.   He likely does this with everyone.   He’d try to frighten us.   We were simply too trusting to think it.   DO NOT USE THIS COMPANY! YOU WILL BE SORRY.  I believe they probably paid the excellent reviewers to say great things about these.  Being completely honest, here! Pictures just worked for 1 photograph?
    I tried posting a few but it is only going to replicate 1 picture. Hm!

  • Lee
    Feb 4, 2014
    Long-distance move from Texas
    Excellent Moving Experience

    What a good moving experience! In the first call to final delivery, the whole staff was extremely professional, courteous and a pleasure to work with. Shipping was on time as well as perfect. I’ll be a return client, for certain – let you know Compass Van Lines, notably Annie because of her attention to detail and dedication to client satisfaction.

  • Jathan Desir
    Feb 19, 2014
    Long-distance move from Texas
    Successful Cross-Town Move!!! Thank you!

    Aviad managed to record and provide us a very thorough quote when he seen my parents home in person. My parents were quite impressed by him, and he appeared to be a very down to earth man from the beginning.
    The moving team were excellent, showing up early to examine the problem together with Aviad to ensure things went smoothly, and moving at the blazing summer heat.   They carefully wrapped all breakable stuff, and has been ready for every single situation/corner/staircase that stood in their own way.
    I had been amazed that ALL our things made it with no scrape into our own walls or the merchandise. The movement was done with lots of time to spare for us to unwind the remainder of our daily life by unpacking.
    Aviad even phoned me to let me understand that the men were near our location while they were in transit. They had lunch throughout the transfer, and they were convinced to not count this time against us. Very honest and comprehensive movers here.   I’d recommend him and his staff to anyone.

  • Melissa Gardner
    May 25, 2014
    Long-distance move from Texas
    Stolen items

    I’d certainly avoid this firm. We think that among the workers stole from us whether they had been at our house. My smartphone has been with me the dawn of our movement. It had been put within our foyer alongside a few other possessions that the movers were taught to leave alone as they’d be traveling together in my vehicle. After the movers left and that I started to collect my things and package my vehicle, I could not find my mobile phone. My husband and I also supposed that maybe we had inadvertently packed it. We tried calling the telephone to find out if we can listen to it but did not hear anything. The following morning, once we still could not locate it everywhere, we phoned our support provider and were advised that the telephone was used to send text messages into unknown Austin amounts and a number of the information were used also. Nobody had access to my own items that day apart from the movers so that I can not come to some other conclusion than that one among these got from us. When my husband approached the proprietor, Avi, to talk about this,” Avi was blessed with him and refused to consider us. I can understand needing to trust that your workers but he was not even keen to inquire into the circumstance. Now 3 months after, we also have found that our camera is lost, yet another tiny digital that has been putting in the foyer in the afternoon of the movement. I would not ever recommend this business. While they might be more economical, you may wind up losing a few of your items.

  • Terence
    Jul 6, 2014
    Long-distance move from Texas
    Late, damaged items, attempted extortion

    This business was contracted by Sky Moving & Storage to transfer our things in Lewisville, TX into Schertz, TX on Monday, June 28, 2010. This was expedited only following the assumed mover didn’t phone the day earlier and they did not appear, also it was already near the close of the day. I later got a call from Steve in Compass Van Lines after 5pm that he’d be my driver, and also might return to me once he ended with his existing occupation. Except he did not understand when the present occupation would finish. He and his team did not appear until 9pm. This meant that our items wouldn’t be delivered until the next day.

    After Steve went through the paperwork with me, I had been billed $2.80/cu. Ft. for added quantity, and $3.80/cu. Ft. for quantity which has been finished. Since I had been supposedly 200 cu. Founded above, that has been an additional $786.60. 20 additional boxes of 5 cu. ft. each totaling over 200 cu. ft.?!! Compass billed me from the quantity, against Sky’s estimate that’s from the burden — $0.81/pounds within quote and $0.90/pounds for weight which has been over! Not just that, Steve attempted to terrorize me by asserting his’boss’ would not accept money order (to get 50 percent of staying quoted equilibrium to be paid throughout pickup ) which has been created out to Sky Moving. At the first position, I did not understand Sky contracted the task to Compass before a couple of hours before Compass revealed out, which was late at the night on pickup date. Then, Steve would not affirm the approximate time he’d appear. Up to this stage, I had been under the belief that Sky had been doing the proceeding. This was the reason the money purchase was created out for them. Nevertheless Sky didn’t even have the courtesy to get me’before pick-up date’ to confirm entrance as promised. Steve did not care. The $528.00 cash order wasn’t any good. I would need to re-withdraw the rejected level and the rest of the balance. Total projected price = $2804.00. I really could pay $2276.00 (when Steve would take the money purchase ), but maybe not $2804.00. Where could I get that type of cash? (The next day, before shipping, Steve explained that he admitted the money purchase, therefore that I just needed to supply the rest.)

    Compass delivered on Tuesday mid-afternoon, using a few ruined furniture. The entire experience was a nightmare. Stressful, weak to no communication by Compass Van Lines, their attempted extortion, potential burned financing, and a good deal of wasted moment. I learnt today things to look for in a plumber company another time I move. Definitely not Compass Van Lines. Any business that does not charge by quantity is not to be reliable. Moreover, Sky didn’t give an GNTE (Warranty To Not Exceed) suggestion, that enabled Compass Van Lines to bill me anything disgusting amount they desired.

  • Cora
    Nov 20, 2014
    Long-distance move from Texas
    Great moving experience!

    This is a fantastic business! My furniture required to be rerouted to a different place and they were very prompt and professional in placing within this petition. I received a call about if my furniture has been picked up and also in transit along with the motorist kept me advised that the whole moment. They came 5 minutes early and looked after to guarantee all items in the inventory record were undamaged and there. They took good care of my items as though they were their very own. At one stage they believed that an end table was lost and took the opportunity to locate it. I would recommend this firm to anybody who’s moving whether it’s across town or across the nation.

  • Mary Catherine
    May 5, 2015
    Long-distance move from Texas
    Excellent!

    My expertise with Compass Van Lines was totally positive! From the moment that the staff responded to my first query, to this moment the movers left after finishing the move of my furniture and packaging cases; everybody with whom I coped was professional, competent, competent, attentive, pleasant and exact. The quantity which was estimated was precisely what I was billed in the long run. Everything was explained to me in detail at each step. All that has been promised has been fulfilled in the particular way it was promised. Most of all, these men worked HARD! They had been occupied each moment, moved quickly, and so were thoroughly conscientious. I will heartily recommend Compass Van Lines without booking.

  • Gaye B
    May 25, 2015
    Long-distance move from Texas
    Compass Van Lines

    My account rep was educated and helped me in every area of the movement so that there wouldn’t be any openings. Not needing any surprises about the quotation was significant for me and my funding. The movers that loaded me up in Texas as well as those that unloaded my items at Illinois were very professional and useful. My things hadn’t sustained any harm and have been in good shape. They were wrapped nicely. I would strongly suggest Compass Van Lines. The quote they gave to me was just what I paid. Additionally, I had to cope many times with a different representative at the business when my representative was from this workplace. She was equally as professional and supplied me with all the answers I wanted. You read a few horror stories about moving businesses, however, Compass Van Lines delivered to all fronts and that I appreciated the superb support in my transition.

  • Theresa Bastian
    Dec 27, 2015
    Long-distance move from Texas
    Would recommend them in a heartbeat!

    As a real estate agent, I’ve got the chance to work with lots of moving businesses. I can say with no doubt that the 2 moves these men helped with on short note right before Christmas were totally smooth. They have been careful with the furniture and now that each box is unpacked I could affirm that nothing has been broken. 1 movement even came in at less than the price we had been quoted! I’d suggest them again without hesitation.

  • Jim Wing
    May 30, 2016
    Long-distance move from Texas
    Move to 5902 Highland Pass Austin

    Mike and his wife did a fantastic job. They came on time and proceeded quickly, courteously each of the contents that my spouse desired went. Our things came in original state and they put them precisely where we desired. In 1 insistence, he gave us more welcome suggestions for the best way best to set our dinette table. Good job and several thanks. Jim and Marilyn.

  • William Joe
    Aug 6, 2020
    Long-distance move from Bearcreek, MT
    Recommended!

    Compass Van Lines is your very best for your moving needs! Jack takes his time describing services and walking you through the best methods to prepare for the big moment. The team we had were”outstanding”! The guide, Hector, was really helpful and professional which I genuinely like.

  • Patrick Wright
    Aug 7, 2020
    Long-distance move from Finchville, KY
    Great job!

    Thus far we’ve had a fantastic encounter with Compass Van Lines. They’ve been responsive and fast came out and gave us a quotation. Their customer support was amazing! We’re excited about our move together! I will 100% recommend them to everybody with no hesitation!

  • William Olsen
    Aug 12, 2020
    Long-distance move from Brackenridge, PA
    I highly recommend their service to all!

    Compass Van Lines have been the terrific movers to utilize. I believe that it was rather well and carefully performed. The movers are all hard workers, I acknowledge. They sadly hit on a lamp to the ceiling if they go the huge mattress but the luckily it did not break. In general, it was a terrific move.

  • Christopher Donald
    Aug 13, 2020
    Long-distance move from Bowman, SC
    Good job!

    Outstanding work by staff lead Mike and team Michele and Ben! Fast, efficient, and secure. It is probably best to refrain from moving during rush hour, however, that dual driveway time rule is demanding. I certainly need to keep on using them and urge one to contemplate them! Thanks!

  • Kenneth Ramos
    Aug 17, 2020
    Long-distance move from Sedalia, CO
    Smooth move!

    Michele and Ben were amazing and filled up my 2BR flat and unloaded two big PODS in blazing fast moment. Very considerate and professional the entire time. I strongly recommend.

  • John Nunez
    Aug 19, 2020
    Long-distance move from Paris, VA
    Fast move!

    They were quick and very considerate. Our furniture has been transferred in pristine condition and wrapped up really nicely and attentively. Mike and Michele became nearly as household with just how friendly they had been while they helped us go for approximately five hours. Overall I would strongly suggest Compass Van Lines along with the 2 workers, Mike and Michele who conducted my move now.

  • John Hayes
    Aug 24, 2020
    Long-distance move from Gallina, NM
    Well done!

    They came on time, were more highly efficient and skilled!!! The day we moved, it had been a complete downpour however our movers made certain to thoroughly wrap our furniture and what came out unscathed!! I shall use Compass Van Lines

    again!

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