Bishops Move

We needed to return to Canada due to this Covid situation. Owing to that, we needed to organize our relocation from that point. Bishops Move did a terrific job! Sharon was extremely useful, let us up-to-date on which would be contents were – and did all of this in a reasonable cost. Surely would urge.

This is not the first time we have worked together with the organization and we’re quite happy before, which explains the reason why we chose to utilize the service again. Now we’re outside disappointed.

We reserved a cargo of private items to be sent from London into Progresso Port from Mexico. Bishop’s Move sent to Veracruz without telling us that , which is 1000 miles away from us. They did not even appear to see that they had been distinct ports even asserting that there wasn’t a port at Progresso.

That is all costing us a wonderful deal, especially since Bishop’s Move hadn’t any concept that just customs agents, in the particular port, using particular certifications could clear private things, meaning that they kept insisting that we utilize the agent that we initially utilized in Progresso.

Within a few weeks all we obtained were explanations and no excuses or support. The advertising division promised to research and return to us. We have never had a response. An worldwide shipping company must have some concept of where they’ll be landing the things they’re sending and maintain their clients informed. This didn’t occur and we’re still in the midst of a nightmare, even 8 months on, attempting to sort out this. Given our prior experience, it appears their client attention has gone right down the tubes.

Awful expertise: added charges and 600# java machine broken

I had the worst experience we can envision. The additional additional costs since they intended to deliver a 15 meters extended truck to perform a removals within Paris! Any expert business in the removals company should assess before bringing this a large truck in a large city. They could not take within my furnitures since they could not park and that I needed to pay a few additional fees so a different van would emerge (I gave them the address and also a few google see pictures of this location ). He arrived with only 1 man to eliminate a bed along with other matters, so that my brother in law had to assist him! Additionally it included that a 10 days delay even though it had been taken the identical moment.
It isn’t yet completed, throughout the removals there has been a jolt so my java maker ( a Jura ) costing $600 was busted. The removals men told me that I could assess and indicate if anything else is broken up from the 7 following days. However, in reality I needed to indicate that a few packs were available and a few others deformed due to a few shocks.
As soon as I requested to be reimbursed , even partially, they informed me that I had no insurance because they did not packaged it independently and since I did not suggest that a few packs were ruined. They suggested me #40 as a”gesture of good will”
A nightmare …
My advice: pick another firm, request them to pack your belongings and assess your bundles when they deliver it to your residence and indicate any small harm in your boxes!

My elimination over the 3rd July was good with just 1 fracture – fell whilst unloading at new residence.
Verbal agreement to settle for breakage, kinds and photographs sent to Oxford division after which there was not anything! Nobody appears to be bothering about it!

My company asked me to get three quotations, Bishops was undoubtedly the cheapest.
Barry that the Guildford rep, turned upon time, he had been dressed smartly and was incredibly knowledgeable. (Among the other companies did a movie survey and you simply asked what dimensions the other companies said). By really sending a rep, he can notify us better than the other two businesses.
John and his team out of Guildford turned up on time and promptly started packing our belongings, I am convinced that our container might have been thrown out of a pond and our furniture could have survived it had been so well shielded. All of them work really tough to find the business finished.
Sharon in the head office was among the very helpful people I have ever had the joy of working together, I had been always updated on all things. She also had the brilliant idea of sending our furniture by sea ship, (Immingham into Brevic) instead of performing a street move throughout Europe, this meant we got our furniture 7 times quicker than the other two estimates had called. Due to her, we had a great deal less strain.
A first class service through out and I’d thoroughly recommend them/.

We got several quotations for our relocation together with Bishops being quite aggressive. Their expertise in global moves was demonstrated when they had been the sole business to counsel that we had an EU statement form.

On the other hand, Sharon was highly useful and advocated then coordinated using a clearing agent in Greece.

We stuffed a half container together with an estimator who seen the home becoming the volumetric area on.

Packing took 2 weeks with the group, headed by Graham, functioning efficiently and professionally.

Throughout the transfer as well as delivery at destination, Sharon kept us totally informed about progress.

All of our furniture and personal effects arrived intact and safely.

We’re very happy to have discovered Bishops Move and completely recommend them.

Abysmal communication and service. Never got a complete collection of things collected from my home, the packaging within the containers was really very awful, they broke many things and then they then dropped among those containers. It took months to discover it. They then introduced me with a massive outstanding invoice, they desired me to cover the time that they hunted for my own staff.
I’m still waiting to amass my final things, they continue talking to various individuals.
I strongly advise NOT to work with them.

Removal guys came at collection home with inadequate clothing hanger boxes because of their wardrobe clothing. As a result, the team stuffed a number of our garments to a big cardboard box for transit and my spouse and I had been required to carry a lot of garments in our very own car. The team also said upon arrival which as they didn’t possess a power screwdriver they’d be not able to dismantle our 3 beds inside the reserved interval. Consequently my spouse and I had been needed to dismantle two beds ourselves. The worst action was that the team made a decision to eliminate our refrigerator freezer doors to allow easier transport to the truck, yet regardless of our telling them that the unit was installed and delivered without having to eliminate the doors. Consequently that the door hinges were ruined and the device is unusable. Bishop’s movement have refused to compensate us for the damage, which wasn’t accidental since the harm was due to their own employees activities in trying to eliminate the refrigerator freezer doors unnecessarily. We’ve been told to maintain their insurance plan, which we believe is utterly unreasonable.

Came across this review website when wanting to move. Used this business some years back. For a while after we found we couldn’t locate things – DVDs missing in the instances, a record set from the 1980s, a bag, many tiny products. This was out of the 30 days limit for reporting lost things, not surprising since settling into a new home takes time and those were things that wouldn’t be noticed for a short time. I raised this in their FB page – article was deleted and that I had been obstructed: says it all actually. I am so thankful that I packed and moved some things of significance, e.g. jewelry, within my automobile. Advise to assess carefully once you unpack, undergo EVERYTHING in their time constraints.

Bishop’s Move supplied a superb support for my recent transfer in Brussels back to Scotland. The conversation during the process was professional and helpful, they mended the specific date that I had for the transfer, calling me frequently through the procedure. On the day itself that the two removal guys were quick and friendly, and of course excruciating, since there was an early glitch with all the parking arrangements. The elimination was in two parts: a few for your home; a few for storage and this has been treated really well.
It had been the exact same 2 guys who delivered the merchandise 5 times afterwards in Scotland and, again, this was done fast and with the minimal of fuss. In sum it all went really well. Thank you very much.

Our very first contact requesting a quotation was 5/1/2016. I explained we were going into Spain and our furniture would have to be in store for several months, maybe around a year. The assessor, Stuart Jacobs said we would need six containers – one day to load. He had access to this loft/garage. He estimated that the storage area we had – 1500cuft.
Total written quotation was in 3 parts: elimination into storage – #714; per week storage cost – #57.50; transferring out of storage into Spain – #5400.
There were delays in finalising the sale; we had been at one end of a very long series, but that I kept in touch re charge upgrades because meanwhile I had been selling several things such as TWO big dressers/very large classic bedroom suite/large classic wooden lockers. Plus about 500 publications.
Finally we finished on the home sale mid-October 2016. I asked Stuart Jacobs for a updated quote. He visited to evaluate 3/11/2016 and quoted IN WRITING exactly the same as before. Having marketed so much I’d believed it’d be less!!
December 2016 our possessions were transferred into storage carrying NOT daily but a day and a half. NINE containers were required. The removals guys said this underestimating was standard. They looked mad. This represents an underestimation of 50%. Hence that the storage prices which I’d calculated were FAR more than we had budgeted for. In the long run we paid #5097.60 to get a year’s storage.
December 2017, eventually I managed to ask elimination to Spain. I was subsequently delivered, to my shock, a bill for #10,020 – nearly DOUBLE the written quotation that they refused to honor. At no stage was I advised that this could occur. Stuart had repeatedly assured me that the price would remain exactly the same as his first quotation, as well as his revised quotation. I needed to find another removal business to intervene and move my belongings from storage using Bishops Proceed to my new residence in Spain. In my view this job was intentionally underestimated, and after they’d all my possessions in storage believed they might’hold me to ransom’ and boost the purchase price. It was a dreadful stressful encounter. Be warned. (Not contained below is the #1020.60 which Bishops Move required for the last leg of this transfer ) The last heartbreak was once I finally got my cherished grand piano it back had repair work since the Bishops Move elimination guys had neglected to guarantee the computer keyboard, despite Stuart Jacob’s assurances that they were specialists in caring and moving for grand pianos. No, they were not.

From begin to finish a first class job, picked up once they stated and delivered when they said a very good reliable company.

Bishop’s hauled a number of our possessions from Germany to Scotland, in rather short notice, and all went well. Everything was as we’d packaged it, no breakages or broken things, and the team were fantastic. The 2 gents had experienced a lengthy day already by the time they arrived to fall off our things but stayed polite and effective and did not complain at all when they discovered that the majority of things had to move up two flights of stairs. It was that a little metal hook which held up the mattress frame had escaped although Sharon requested the team to take a peek and as soon as the hook duly turned up at the van it had been shipped on to us quite quickly. This is exceptional customer service in my novel. Many thanks to those involved – a fantastic job really well done! Yes, I would certainly suggest Bishop’s Move.

Bishops came up trumps for us and now we are thankful we dismissed a few negative reviews. We all know they were greatest on cost and pre-contract connections. Sharon has been marvellously valuable in preparing all and hammering the logistics within among the most troublesome periods with numerous bank holidays. The team that loaded and packed in a tight area in France through a heatwave and also the one which unloaded in temperate rain at the U.K. were rather skillful, cheerful and careful. Everything went like clockwork and it’s difficult to imagine that any other company might have been improved.

We couldn’t be more pleased with the effective way Bishops managed the transportation of our possessions from Norway into Holland. Our questions were immediately and correctly responded to, and also the move itself was completed in time, on budget and with excellent care by very professional and considerate staff. Though there were several delicate items being hauled, everything arrived in excellent condition. The movers cheerfully assisted with all the unwrapping and required the used wrap together. Thank you!

My and my partner had to plan a transfer overseas entirely last minute and Sharon had been a complete gem. She was very elastic and made sure everything was organised correctly and on time for our deadline.
Same for the shipping our possessions, very last minute and she managed to plan for an delivery in 3 working days.
Thanks again, existence saviour!

Bishops Transfer gave us the best quote, even if we asked for additional items to be inserted that they didn’t charge us any extra. They were quite beneficial. Don’t mind if I rang to converse about anything and always got back to me fast. We’ve now settled in Spain and it was so nice to not have the extra strain of ensuring that our possessions would arrive. Thank you

We utilized Bishop’s to transfer some classic furniture (Piano, feces and desk). They offered us the best estimate. Their supervisors were very useful when exercising times and dates of motions. In regards to moving day that they ended upon time (maybe not my expertise of each removal company!) . They pulled the things and upon delivery proved both professional. Favorable fellas from the group – I would definitely utilize Bishops again. (Also very nice knowing you’re employing a very long set family firm. I am aware that it should not really make a difference to the way the desk is raised however , you know…!)

We used this business to relocate our possessions from storage in Liverpool to storage in Exeter. There were a range of communication problems leading to us needing to use additional storage space than was necessary. We were totally unaware that the storage wouldn’t be accessible at weekends or bank holidays until we attempted to get our possessions. Despite providing the pre-requisite note on our initial trip we had to stand around waiting for the containers to be made accessible.

After we eventually decided to finish our storage we had been presented with a last bill that, on the afternoon of draining, was compensated by direct bank transfer. On arrival we were introduced with another invoice (not cited in the’closing’ bill ) and then told that, although they might observe the funds I’d moved, I would have to cover again and they’d refund. As I had no option, I did so and then needed to browse a poorly parked lorry to join the storage. As we were unpacking we had been told that, sooner or later, our container could be transferred as they had a different client needing to unpack which occurred during our initial run. We finally emptied our storage and moved home. As of the morning I still don’t possess the guaranteed refund and have needed to pursue quite a few occasions to even get a response along with a confirmation that it will be paid. Fundamentally pricey, unhelpful and inaccessible storage.

We utilized Bishop’s movement in a catchy movement from two homes into one, where they had to operate with a different elimination company. They came just on time but really remained much later than they’d anticipated because of timing problems with our other elimination company. They have been cheerful and considerate during and just did not stop throughout the day. It was fascinating to compare these to another company we used – that the care they took along with our possessions, and their general degree of patience and courtesy along with the method they had to plan the elimination made me comprehend the distinction between long distance professionals and jobbing amateurs. I believe they’ve a challenging job – given they are assisting people do the next most stressful thing that they will perform in their own lives – and they did it wholeheartedly! Highly suggested.

We utilized Bishops Proceed to proceed and pack all of the stuff out of our 5 bedrooms home around Hove.
We found all the staff friendly and useful. We’d no breakages without any issues.
The movement took longer than initially expected yet the moving group kept moving until about 9.30pm to have the job done on precisely the exact same day as they’d promised.
In short we discovered Bishops Move to become dependable and reliable.

Staff abandoned my living room things on the sidewalk while they sat at the van to get their lunch. Obviously, a number of my items went lost. I wish I had said it in the moment, but presumed they were still keeping a routine check on the products. My criticism fell on deaf ears, and that I had been told that, because I had not taken out an insurance coverage there wasn’t any reimbursement. My perception was that this is a practice problem, not an crash. (You will find also breakages.) Communications were either curt and abrupt and also my forecasts were dismissed entirely. Quite reluctantly, weeks afterwards, #20 was coughed up.
DO NOT USE THIS FIRM.

Bishops Move were excellent in helping me transfer our previously saved products in Spain for their centre (because of a pending business closing ). Sharon was exceptionally beneficial in our hour of need, ensuring upgrades were supplied regularly.

On delivery, both men were very helpful and removed all of our packaging. Pleasant and friendly.

I wouldn’t hesitate to advocate from the near future – thank you Sharon and this staff!

We utilized Bishops move to get a move from New York to London. They’ve been excellent from begin to finish and have been exceptionally fast to respond to some questions we’ve experienced over the way. I’d certainly use them again and recommend them.

I would seriously urge individuals to rethink with this business. The guys we have been allocated were lazy, rude and famous for their occupation. The Move took considerably longer than previously quoted and things weren’t properly protected or packed and a lot of the movement had to be finished by ourselves because of them running out of time. Further still it’s been two weeks since the transfer and I am still waiting to hear back from the company regarding my complaints. Frankly can not think this business functions because it does.

I’d love to provide you with a bit of feedback. The transfer in the UK into the South of France went really well. It had been coordinated by Sharon who kept in contact us throughout the while procedure.

Peter (motorist ) and Craig that had been with us to your week in the united kingdom and France did a fantastic job, had a excellent attitude and worked really hard. Additionally Peter’s driving abilities were first course getting a Huge truck down a Really little French lane

I Want to thank them again

Can Utilize Bishop’s / Masons again with no hesitation

Really excellent job well done!!! From initial quote to proceed and settle, all went smoothly.

Staff are pleasant and individual even we must move massive objects.
Very good service

I utilized Bishops when emigrating to Florida in 2004 if they transferred my entire house contents without a hassle. This past year, I requested them to go to a marble statue out of my late parents home to me personally in Sarasota, Florida. Bishops support was outstanding once more. They arrived into my Dad’s home in Essex, photographed, filled along with crates the statue. I was kept informed every step along the way, for example, representative that Bishops’ usage in Florida calling me to keep me informed regarding US Customs and ultimately, delivery.
I don’t have any hesitation in many highly advocating Bishops. The support criteria that I had experienced, together with 13 years in between tasks, are respectable and many professional. Thank you.

We have utilized Bishop’s Move for our past two home moves and could certainly use them again should we proceed later on. The very first period we had the complete pack and the 2nd just breakables. They were very professional in the first site visit to the packaging and proceed making what could be a really stressful day move really easily.

We also made them to go a piano we uttered that they again did with good professionality and sensitivity.

Prevent!! I wouldn’t ever think about using this business, utilize Pickfords or anybody else. These men are a disgrace….Absolutely NO communicating or customer support. We moved recently from Gibraltar into uk. We had been guided from the Gibraltar office to ship our stuff 6 weeks prior to the transfer to make sure we could get it delivered the afternoon we moved to the new residence. En route back into uk we left 4 different telephone calls to verify delivery period. Every time we had been told they would return to us….no one ever did. On the Monday morning we called again just to be informed that our stuff would not be coming for the following 10 times!! Certainly they understood that the former week. We have needed to head out a store daily to day essentials simply to have the ability to reside in our home a cost that we should not need to fork out. Our kids don’t have any toys/books/teddies or home conveniences. Limit clothes without a washing machine. The following day that our storage turned upward, needed to spend hours cleaning all like our leather couch that it was indicated by one of those elimination guys that it was wrapped moist (which makes sense as it had been wrapped around our front yard in the rain). Everything was coated in mold. Our American refrigerator that was in perfect functioning order isn’t cooling following weekly.
I’m now sat awaiting them to send our removals that we had been last week advised could have been here yesterday afternoon and subsequently shifted for the morning….well it is currently the Afternoon and still no sign. Also no indication of the promised phone call offering us an eta.
And also to add that our transfer into Gibraltar we delivered our things early so that it was prepared at the opposite end. Phoned the week before only to be informed that it hadn’t even left the united kingdom!! I Wouldn’t rely on them again if they paid me personally and would be telling everybody who would listen and will review on every website I will. ) The moving course shown with this review is incorrect because there’s not any choice for Gibraltar.)

I’d Bishops Move tackle a home movement, not including packaging. The 3 guys who did the movement fast and hardworking: they loaded the van in 2 hours, and unloaded with some reassembly of furniture at roughly precisely the exact same moment. However I didn’t feel confident or particularly comfortable together. The direct mover was quite gloomy and ineffective, he appeared unhappy to be at work and didn’t even know the titles of both other movers. His surly way was really disagreeable for the length of this move. They weren’t so cautious about unloading and a few items of furniture that they didn’t ask me where to shop, plus they ended up at the wrong areas but trapped beneath boxes, leading to a great deal of work for me when they’d left (I’m a young girl in my, and not too powerful, so this was hard ). 1 big box of kitchen things were turned upside down and there was a tag from a preceding move on the bottom of the box, as a consequence of which the box ended up in my bedroom- while I must have checked the bottom of boxes, there wasn’t any reason why the box of delicate items should have been flipped upside down. Thankfully no harm but again, a great deal of work to move the things myself. Other boxes were really bashed about – I’ve undertaken a number of long distance moves rather than noticed so much harm, in comparison to the movement that was an issue of movements. While they have the work done there’s no way I would urge or use this provider again.

Rude & Dissrespectful very bad customer services. Nothing was stolen that was great but many items were ruined. Bishops move mindset was, it is your problem for purchasing items that are fragile. Terrible customer support. Damage happened to my house through neglegence and bishops movement management mindset was that’s we my fault for getting people in my house. They did everything possible to weasel their way from any approval of attribute

They have been dreadful
The man that packed the kitchen up things needed a cut thumb that we weren’t conscious of at that moment, but they confessed to afterwards. After we unpacked it, then we’d 8 containers of crockery, cutlery, and everything else with blood inside. We complained to Bishop’s Move that were not curious, BAR weren’t curious. In addition to that their employees had been obnoxious in their job, telling my wife she was silly inside her selection of location for the furniture. Additionally they entered the new home without consent and started unloading until we had a Opportunity to inspect it

The business is quite unprofessional. I’ve saved my belonging for this company for a couple months since they were cheap in comparison to other storage device companies. I had to receive my things out a bit early but you want 48hrs in advance to allow them to permit access to your own stuff. I requested them kindly if they can waver the 48hr detect and let me access to my things a bit ancient. The individual I talked to exact words were’I thought about and it and the answer is still NO!’ They also hurt a bit of furniture at the device as when they started it, I discoved the furniture cupboard had dropped over inside!!!!

I do not generally write reviews, however I was amazed to observe any terrible ones concerning the business. It had been the very first time I have employed a removals firm and Bishop’s Transfer are nothing but helpful from begin to finish. We had been placing items into shop whilst renovating the home. 
We utilized exactly the Crawley branch and they gathered the things promtly and fast – they even put a plastic cap on the ground to look after the carpeting! In addition to the removal guys were quite polite and useful. Yes you had a smoke break up with his coffee – however that was nicely away from the home and following the automobile was loaded – I’ve had worse in the builders we’ve employed!
All items are stored for a few weeks and re-delivered with exactly the identical fantastic support. Can not recommend them highly enough!!

Absolutely dreadful removal firm. We had the packaging support. My husband did the kitchen although the removal guys had more smoke breaks I care to mention. In addition they’packed’ our computer monitor in my wedding gown! Shocking. We also had somebody else’s possessions when we arrived to unpack. Horrendous firm. If we had not if done nearly all of the leg job I believe they would still be unloading the lorry now.

I decided Bishops Move since I’m an elederly widow living independently and, since it turned out to be a huge move into a bigger home it appeared sensible to opt for a renowned firm that will have the ability to treat me. I had a letter from those who said their aim of taking good care ofwhat they believed to be precious possessions.
But several precious items were destroyed and many critical items never even arrived. Regrettably very little note was taken of the most complaints, both spoken and written, about this kind of unprofessional job. An individual would have believed that a big business could have been quite worried about its reputation along with concerning the cmpetence of its employees. I felt that an older female customer must have received higher consideration and that a guy would have received additional care when whining about loss and harm
I thought that the team were hard working and was quite shocked and surprised when unpacking afterwards demonstrated the usatisfactory condition of affairs.
I presumed that this odd outcome was due to employing untrained personnel brought in to pay a massive movement. I’d love to believe that this wouldn’t be permitted in the future to guard people anticipating better care.

I transferred out of the UK into Wellington New Zealand (the aforementioned doesnt provide NZ choice ). The movers (Bishops Move) arrived, stated they’d forgotten the right packaging materials, loaded my things to the rear of the van re – pulled (yes pulled, among my mugs that he was using) to the van. When my belongings arrived 3 weeks more than previously quoted, I paid tax on several things in NZ. A lot of my items were lost, including a few I’d paid tax on. LCD TV, jewelery, brand-new sneakers, publications etc.. Some products were ruined (mattress ). I composed to Bishops Moves who stated they’d start looking into my lost things and also the complaints I’d in the lack of all of the employees, but 4 decades later and – no response, or reimbursement for my own loss, no apology. My advice? Opt for a different firm.

Transfer from Southend to Perth, Scotland.

Southend land has 70 measures from home up to drive manner. This wasn’t conveyed to elimination guys. 70 boxes furniture and electrical piano carried in 3 hrs. Removal guys worked like Trojans.

Our memory of the data reported to us: Upon leaving we were advised that our lorry was about to Preston to select up trailer en route. Lorry broke down in Norwich, products swapped to various lorry. New lorry moved to Liverpool, picked up softball pty boxes’. Lorry broke down twice more.

Shipping was scheduled Wednesday afternoon. Arrived Thursday morning. Bishops Move have low cost cost of overnight remain inc food.

Complaint letter confessed.

Private service offered to us by franchise rep not fulfilled by our expertise. Deficiency of transparency and communication re logistics.
Won’t be reusing or advocating.

We transferred locally a month into a home on a mountain with 42 measures from street to front entrance. The group we had been shipped from Bishops Transfer, Crawley, though I am certain were inwardly cursing our selection of fresh residence, stayed friendly, friendly and thoroughly professional under very hard conditions. I wouldn’t hesitate to recommend Bishops Transfer, Crawley, their support was faultless from estimate to end. The quote & timescale proved quite aggressive but they also need to be highly suggested to their quality of support.

Entirely more expensive.   Told me it might take two weeks to even arrange an estimater to come around and then said it’d cost approximately #600 to maneuver my 2 bed apartment under a mile.   In the Long Run I got a different inspector into perform the job in Just a Couple of times and it cost me #150 and that comprised a #20 suggestion for such speedy and specialist work.   I wouldnt waste my time with Bishops Move.

I am quite happy with the amount of support obtained from the very first call to reserve a consultation, the expert person who arrived and supplied a quotation, the service from the workplace team to supply the packaging. The communicating for the elimination date, the elimination team that solved the issues on the afternoon and remained until all of the boxes were moved to the new address in the right area! I will urge Bishop’s Move to everybody and will use it to get my next movement. Thank you very much. An extremely satisfied client.

Very unsatisfactory. Used them to get a comprehensive house movement, 3 guys came at the morninstand worked really gradually. One of these went and put at the van for the remainder of the morning because he had been’unwell’ – that I overheard them speaking and saying that he had been really hungover. Really unprofessional behavior. There were plenty of things they neglected to package – like the dining area table!! On arrival in our new house that they opened the doors into the lorry and we found that they had not secured down anything and everything was anywhere. Sofa cushions in filthy plant baskets, cabinet drawer contents (that they had not bothered draining ) all around the floor of the van. Damages comprised coffee taraked marked couch, bent bicycle wheel, photograph frame marked (not wrapped), and many items missing. Total shambles.