Atlas Van Lines

Quotation and contract with Great ol Boys (Ont) Two men arrived in appropriate 24′ block truck as location on tough country street. 10% reduction on shipping consented to. Delivery FINALLY made nearly two months LATE from 53′ low figure tractor-trailer that got stuck over 1/2 mile in destination. Just the driver on board, no other helper! How do you prefer to spend two weeks at a vacant house with no mattress etc? 70 yr. Old guy made to bring own vehicle and utility trailer and also to load to trailer, drive into destination and then unload trailer together with motorists help. This took 4 excursions. 10% reduction greement wasn’t honoured without any apology provided for insufficient truck, late shipping or SELF services. Belongings were held”hostage” until payment in full has been obtained. Upon review afterwards, there was a big tear at the rear of this sofabed. This grownup was mistreated by this organization along with a minimal 50% reduction should have been provided using an apology. Be carefult that you deal with for long distance movements since they’re sub-contracted by burglars such as ATLAS!

I picked Atlas SmartMove since they comprise person vaults which just hold one family’s goods.They are firmly padlocked and each product is labeled to guarantee easy finding on the first inventory list.As smooth since the pickup went,the coming was a nightmare.The first time was granted as 9:30am.As pm came,my daughter phoned them to inquire when and where the truck was.They came in 4:30pm.The two movers jumped to fall and drag the furniture and boxes along her timber floor.Boxes were placed upside down and piled four or four boxes high.My girl might hear hair-raising breaking as the movers walked up the stairs.They did split around $100 worth of products,however Atlas wouldn’t reimburse,saying their coverage would be $400. The problem was that the harm into the floor.Pictures were shot and delivered into Atlas,however, unbeknownst to me that they contracted outside that the Virginia delivery to a different business,Paxton,along with Atlas won’t act on my own behalf,I’m now in my with Paxton,even though I had no choice in utilizing them.Paxton has stated that I can not demonstrate that their drivers trigger the flooring damage.They wouldn’t deliver a rep to see the harm and they claim I didn’t behave in a timely manner.Mind youpersonally, I mentioned that the following day June 9th into Atlas,along with Atlas sat about the promise for 7 days prior to sending it around to Paxton!I attempted to call Paxton now and the individual managing the claim was: on the following line, out to dinner,and at a meeting.I compensated $3200 to possess moving calmness of mind.Terrible customer support,rude therapy, nobody confessed fault.My next thing would be to undo payment on my charge card.

Atlas was a fantastic option. I strongly recommend them to anybody that has a very long distance move and is uncomfortable about strangers carrying their possessions. I read several reviews prior to going using Atlas and that I am quite happy I did my homework. The bottom point that clients ought to recall is CUSTOMER SERVICE: where’s there workplace? Can you see them? Is the deposit required? How can they weigh the truck? In case it goes it on the estimate just how much are you currently required to cover? My movement went on the estimated fat but that I was just responsible for 10 percent over my quotation!!! This is excellent! By locking at a proportion of everything you owe the business can’t benefit from you. The real movers were great! Though they came late on pickup they had been quickly nevertheless cautious with everything. They even wrapped paintings which weren’t boxed. The movers who picked up my possessions were the very same ones that delivered them; THE very same MOVERS WITH THE exact same TRUCK!! This was amazing to find that they literally only hit the street following my packing my items rather than stopping off in a warehouse. I could even track where they had been en-route because I was driving to Colorado too. They have been friendly, humorous and very considerate. I’m quite happy with how everything turned out. They came on time and what was in tack; it had been like they followed my car the entire way it was good to realize that everything seemed the exact same manner as I left it. Good business! Go see their regional office and be certain they understand who you are and you understand them because the connection makes the small business!

When I had been in the area everything was packaged with extra care. Bamboo cutting boards wrapped in layers of newspaper. When I was not in the area things were thrown into a box along with a sheet of paper placed on top. If their customer support folks insist on being disagreeable, unhelpful, and unresponsive they should not anticipate a whole lot of repeat clients. I’ve not worked in a business which could have kept me when I treated my clients the way that they treated me. The entire thing was treated carelessly, they chose an inordinate quantity of time to receive my things into me, and honestly took advantage of this fact I was in a rush. I won’t ever use them again.

Told me on 3 occasions they’re delivering the following day and fish at two pm daily, they’d call stating they are not coming. They understood I had been spending 500a airline ticket every opportunity to come await the furniture. Very impolite staff by using their representative”shield relocation” and they also make it obvious that they could not care less. AVOID AT ALL COSTS

This has been a sad experience, span. I transferred from dangerously to KS and has been sold with this being a royal type proceed – with just their individuals who have been highly educated and professional. NOT.  The pickup was fine – there were enough people and they appeared to understand exactly what they were doing. But upon the furniture coming there have been lots of flattened boxes, furniture ruined obviously from becoming packed too tight or jammed in improperly, etc.. A silk seat was ruined since it wasnt actually shrink-wrapped in any respect.  The motorist and his folks had awakened the delivery times on the KS ending with the regional people in their business so…. Nobody told us that and nobody gave us the decision to wait a day till they could obtain their own individuals. Rather they hired two (maybe not 5) men without a great experience whatsoever who had a significant mindset, were cutting and siphoned off shrinkwrap having a switchblade (possess a witness to this – our builder was here during a part of this transfer it). They were mad about it being such a huge undertaking, the motorist who had been with the firm whined that we wanted he assist in that these two couldnt perform the job ,they  were feeble and were not able to even help each other – that they had been picking up things from the legs, slamming into walls, etc.. We ended up supporting take in matters just so that they didnt harm more furniture. The motorist when helping eventually confessed,”both are unworthy” however, he insisted afterwards into the firm that the team was”good”. The girl who had been included in the entire concierge sale of products discovered that it had been going badly in just two hours of this unhappy day beginning and was able to conduct the fees onto the AMEX card at $12,000 but couldnt be able to become real real movers on the market. They shot a horrible attitude once the movement was finished and we registered a significant complaint, they whined to the BBB and honestly behaved abominably. There was no apology and surely no substantive offer of any compensation. The supervisor at one point stated that he had been performing a $210.00 settlement for a way of attempting to settle the dispute (never inquired if this was okay ) but then their claims individual stated it wasnt that a reimbursment however an overcharge at the first location. In addition to that our three big golf bags using hoods and costly clubs have been”inadvertently” left to the driver’s automobile despite us having the assessed our portion of the truck that was empty. Our golf bags have been returned once we contacted the motorist two days afterwards upon discovering they had been missing. He had been”likely to email them back once he got into his second location and didnt call since he knew we’d be angry…” yeah, right.   It was a dreadful horrifying stressful adventure and I wouldn’t ever recommend either Alexanders or Atlas for anyone – EVER.

What a fool I had been not to read the reviews of the company before hiring them. I paid $6000 to maneuver across the nation. They dropped things. They damaged several products. My furniture obtained broken and bits were lost. I had over $20,000 in reduction. I finally filed a lawsuit against them and they confessed in court that more than 3 percent of all of their moves wind up in suits (I imagine that the other 90% just don’t bother to document ). But beware! As soon as they deny your claim, you need to take them to court quickly since there’s a brief statue of constraints. PS instead of spending cash paying a slimebag to shield their dreadful Business in court, They Ought to pay for their harm and train their workers to not deal with your precious possessions such as crap.

Words can’t describe how disappointed I am with this moving business and the way I regret picking them! NEVER ever have I been treated with such criminal and ignorance ways as by them! They’ve ripped us off our precious possessions, and aren´t prepared to compensate some of these as promised in their contract in case of damaged/lost Products!    Before choosing this particular company for our relocation, I´ve moved around all around the Earth, and never have I experienced anything like this! First of all – only handful movers (Smart Move/atlasworldgroup) arrived to pack our belongings in Texas, so it took AGES to allow them to find all packed. Late in the Greatest hour Lots of the boxes have been labeled wrongly (incorrect numbers to incorrect boxes, or no amounts ), and then at the end if not all things could be thrown to these 2 containers they introduced along, rest needed to be put outside the Current containers, even in their van, to be removed for their storage at San Antonio, and afterwards to be put by them into Another third container.     Due to my husbands surprising job launch in NJ, the whole bunch of our possessions had been saved in the Smart Transfer ´s storage at SA, until we’d understand where we could repay (we had been new to the region ) and were all the things could be transferred to. We had been sent a confirmation email from Smart Move affirming our earlier discussion which our belongings would be moved to us in NJ over 10 days once we notify them our new address. When we did, we had been advised suddenly that we couldn´t get any of it till 3 months later than promised because they didn´t have any other drives such a manner! Excuse me? That left us for weeks in our new house without any of our things – no furniture, no clothing, no appliances, no nothing. We attempted to sue them to compensate at least a fresh equipment of clothes to my spouse to have the ability to begin working before his garments might arrive, but have been refused instantly, them only saying it wasn´t their fault. Who´s fault was it then if not that the firm ´s that offered us their solutions?? We were only forced proceed on on on our own without anybody giving any client service to us what so ever!     After the stuff arrived at last, 5 fellows arrived and downloaded the whole lot, box after box, coming into and going out, 1 man after another, and nearly none of the boxes needed fitting amounts, or lacked amounts all together, leading to the majority of the things on the list composed by the movers had been wrong – they just didn´t fit in any way. A real mess in different words! Many things were brokenup, too, and what´s worse – it was one ENTIRE BOX was overlooking!!! THAT I didn´t come to understand before I’d unpacked all the boxes during the upcoming days – my precious gold plated cutlery, together with some rare household items in my grandparents weren´t everywhere available!!! I predicted the moving man that has been head of this group (Albont B.Collins or something) but he said he didn´t understand anything about it. Nevertheless he did acknowledge (when I had been asking) that they´d taken among both red rugs we had, kind of”inadvertently”. They tried to choose another wonderful blanket as well before, claiming that it had been their”moving blanket” (yeah, sure) but I forced them to reunite it. Now later thinking, it wouldn´t surprise me whatsoever that the crimson carpet was utilized to pay up the stolen merchandise… I gave them ALL a handsome hint before they abandon (because we did into the movers at SA), and thanked them, as I just felt so incredibly relieved that we finally obtained our house out of Texas, and our many months of debilitating waiting was finished!   Frames of many paintings from Europe were chipped, one precious mirror entirely ripped off out of it´s lovely wooden classic frame which had lost a few large chunks of timber (where a representative by the claims department called Bradley Beyer had gut to assert was that the because of”climatic control harm”?? Hello??! He surely couldn´t get that by the repairman, who stated the damage was obviously because of a tricky managing of products! Because WHEN can they begin making own valuations of products in their offices, even once the repairman that SAW the thing himself gave a very different sort of announcement???) . Half of the custom made, unique layout colored layout mirror is totally ripped off by the framework itself, and the repairman said he couldn´t fix it since it had been completely ripped off along with the balls missing on the framework itself were so different from what he had been used to fix, so he just didn´t have the know-how to spot this up. He explained to me to maintain the broken bits as proof, which I’ve got, along with his boss which I called said he didn´t deny ANY of those claims, that they ALL were confessed! Just just how do THIS guy, Bradley Beyer, that sits at his office, pick it´s a thing known as”climate control harm”???? Valuating the damages to ZERO???!    Another ruined painting frames out of Europe, which the repairman wasn´t able to fix since they had been so different from that which he´s ever seen, was provided a mere settlement of $75 x two by Mr. Beyer, the third one he has to ´ve”abandoned”, ops. That’s a much outcry from that which it really will cost us to fix them! The mirror can´t even be mended till we could locate a professional to get it done (that I really kept inquiring the claims section if they can recommend us somewhere to bring it to, together with the additional 3 ruined painting eyeglasses, but no response was ever given). The repairman urged us to discover a seasoned restaurateur to perform the job, and because we don´t don´t know anybody here, we gave that the promises section free hands to urge us a location, but nothing else was ever done. Zero bucks is it worth in their eyes.    Among both precious identical writing desk pedestals was totally shattered in pieces, however NOTHING was paid at all for this, not a dime. The scratches and chipping on the flip side was painted and repaired just a little bit by the repairman, but the busted one can be achieved nothing about. Now the whole writing desk can´t be utilized, as it requires two”legs” to possess the tabletop on, not just one. Cardboard boxes happen to be driving the purpose of desk legs… Mr.Beyer states that they were equally”fixed” and thus considered as”paid”?!    What’s wrong with this guy??! No ethical what so ever does this guy appear to have! The report was sent all fine to him from the repairman and his boss, so that I don´t understand what Mr Beyer is attempting for this? The guy is obviously unethical, impolite and treats customers like trash. Never in my world travels have I undergone any moving business being so dishonest in their solutions! A authentic disappointment to mepersonally, I must say! Is this what America could provide? Dishonest, criminal employees? In the top level to the small men?? Never did some of them stay in touch with mepersonally, not one time did ANY of these phone me, it had been constantly ME maintaining the contact. Asking. Asking more. When it arrived into my stolen box, I proposed a few times, to many folks, that they´d check out when there was any sort of”surveillance tape” of their moving truck place, or someplace else to test out whether our stolen things were discovered in someones ownership at any stage (though doubted they’d be observed there, offenders such as these do appear to know their way round ), but nevertheless – it must ´ve been checked out in my view! Materials DON´T evaporate without somebody taking them! Period. I don´t have any idea if my ideas were ever carried out, but I’m sure tried, since I’d ´ve chosen to receive our possessions back, rather than cash, which we´re not getting now either!! NOT A DIME!!! I’ve told them we’ve pictures verifying that we INDEED OWNED the missing things that we´re maintaining the reimbursement for (currently in the start when sending from the promise!) , however Mr. Beyer provides ZERO bucks stating we can´t prove we´ve possessed them (“no data by claimant to substantiate”)?! He hasn´t even SEEN my images yet, and yet he has determined that no evidence exists!? That is incredible!!   Since WHEN is your client considered a liar instantly??? Without even giving her an opportunity to prove herself right?!! Is that considered a reasonable process in this nation??? I come from Finland, and that I had been educated to think everybody is INNOCENT until proven guilty, not the other way round! That is crazy and I sure ain´t going to leave this here!!! After 10 considerate phone calls, I finally managed to speak to Mr Bradley Beyer per week past, and once more asked politely if this surveillance tape can be checked out, along with the remainder settled (things worth several tens of thousands of dollars!!) , and he said he’d check out and return to me the soonest. After one week still no”soonest” telephone call arrived, I called back this week on Monday and requested to speak to Mr. Beyer – impossible, I had been advised. (He often appears to be inaccessible, only once have I was able to speak to him in all these months, however he´s been the sole allegedly”coping” with our situation…). I made a message to Mr.Beyer during his secretary (still politely, but firmly now ) that our supreme desire was really finally to solve all after having been waiting patiently for a long time already, and DING…. . .today, Friday the 10/10/2013 (after almost 5,5 months after they originally chose our belongings in SA, and near 3 weeks after we obtained them to NJ), we obtained an email from Mr. Beyer´s together with his”handsome settlement” that”amazing” $150! One hundred and fifty bucks, ladies and gentlemen…   Mr. Beyer clearly wished to make sure nobody steps on his feet and claims to him exactly what to do (although he himself hasn´t had some decency to provide ANY client care what so ever to us). He’s”the boss”, and he determines who has compensated, what they have paid, and IF they get paid… regardless of what evidence is offered.   Obviously , we´re beginning to hunt for a lawyer to look after this today. I still believe in the justice system of the nation – can they settle then what’s because of us. The Judge him-or herself. The sad thing is that folks like Mr. Beyer clearly couldn´t care less, because it´s their business that pays the invoice in the conclusion (while he could find a bonus for every single claim that he resides ). All they need is to receive their pay in a timely fashion (such as they did with us), and then leave the clients to manage the [EDIT] themselves. But damaging honest and hardworking seasoned and his spouse this manner, is under any civilized standard, and of course that the confidence it takes away from us into the remainder of the honest businesses. . .sad. . .it´s really sad.

I had been overcharged $475 for an unnecessary shuttle truck. When I moved to Florida I agreed on a price with Atlas van lines. When my possessions were delivered they had been delivered at a shuttle truck. I had not approved a shuttle truck, but the shipping team stated it was mandatory. They wouldn’t give me my possessions unless I signed up that I consented to pay an extra $475 bucks. I whined to Atlas, who examined the situation and refused to remove the charge. The shuttle truck has been also unnecessary. Additionally, I’d given the shipping address to Atlas in the start, and when a shuttle truck has been needed it should happen to be in the initial quotation. I believe Atlas van lines to utilize unethical business practices. I refuse to cover the extra $475 overcharge.

The sales staff and much more planner were exceptional and I felt that I was in great hands. Then my worst nightmare occurred. The driver/loader/packer team. A father and son team, did not package our things with any kind of care. I had been assured that each and every item of furniture could be blanket wrapped and shrink wrapped. When they arrived they did not do some of that. But motorist promised once our objects were transferred to the larger truck he’d correctly wrap them. Unfortunately when our things came off the truck my sofa was just partly wrapped with a blanket and the cushions have been laying on the filthy floor of truck. I compensated for our mattress to be boxed, which they did but not the box spring. Both the box spring and sofa were filthy. They broke his dresser, side table, a vase, and a mirror. The claims department supplied us 600.00 for its damages. So $100 following our 500 deductible. I’m still awaiting a reply from the client relation dept. so we’ll find out if they make matters right. I picked atlas according to two recommendations by private friends. A business is only good as their weakest link. Everything depends upon who your driver/packer is. Our motorist actually laughed at just how much bubble wrap and shrink wrap we utilized. Glad we did! Only things that broke were those that they wrapped. If it is possible, pack your self and push yourself. I had been expecting for the purchase price of $5600.00 I’d be anxiety free but maybe not the circumstance. I might have transferred myself for $3,800.00 but warranted the excess price for the simplicity of somebody else moving us. So not worth the cost. If you don’t get lucky and don’t have any difficulties.

I can’t think my items are gone forever!!!! Who’d take them or why would anybody take them?? Thought that the business was dependable but was incorrect. Things stolen or gone can not be replaced. Has anybody tryed to locate them, I wager not!!!! Dont use this business do your home work. Someone  ought to be responsible for our items missing… I’ve asked them to find the other two households which were about the van the identical time and inquire when my stuff was sent to them, I haven’t heard anything…I hope I never see this business on undercover Boss!! Its a huge joke and we’re at their mercey the moment the truck pulls off. The next time it  will be Mayflower again….They stole nothing!!!! I’ll tell everybody I know  this was a terrible experience.

Be warned — Atlas Van Lines/Ace Southwest Moving & Storage would be the worst movers ever! We’ve moved a lot of times — in country, across the nation and abroad — and we’ve not had a more dreadful, slow-moving experience than we ever had with those businesses. It began with an Atlas team and truck which brought our items to Austin. When it arrived in the storage center (all parties involved understood well before the transfer date which we were saving our items, such as the Atlas representative who arrived to evaluate how much material we had and just how much storage space we’d want ), an Ace Southwest team shot over, and that is when the nightmare started. To begin with, it was the the Atlas rep had wondered exactly the amount of storage units we’d desire, telling us that two are sufficient. However, the Ace Southwest team, rather than telling us straight off that two components were not enough and that we would have to rent a different person, proceeded to attempt to cram everything we have into the 2 units. It was not until after several hours of offloading our belongings from the truck that they eventually told us we had more space. By that moment, it appears, the harm had been underway. We did not understand to what extent that our items were damaged/broken/destroyed before 11 months afterwards, once we moved from storage into a home. From the moment that the movers we hired to move us out of storage started the components and began searching about, and it was evident that things were not likely to move well. Perhaps it was how the Ace Southwest movers’d seemingly piled things out to a 15- to – 18-foot-high tower (tables in addition to armchairs and wrought-iron outside furniture in addition to this; heavy furniture in addition to boxes marked FRAGILE( etc). Or perhaps it was the manner the identical Ace Southwest movers wedged items in so closely in a bid to cram everything in to two components that led to many costly objects being gouged and eternally broken, like a rather new freezer. In any event, it was obvious to everybody there (us along with the movers, that weren’t out of Ace Southwest or Atlas Van Lines) that the movers who’d packed our items to the storage components (Atlas Van Lines/Ace Southwest) were accountable for the harm to our own furniture and other possessions. We moved to our home and began unpacking. The Atlas team at our first location was seemingly in a rush to begin because when lots of our items, from lamps and lampshades to appliances and dishes , were jammed into boxes with no newspaper or security and also ended up broken, dented, torn or broken to the point of becoming useless. We took a list of the damaged items and contacted Ace Southwest about submitting a claim. They passed the dollar and told me that all claims had to be registered with Atlas. We spent an hour or even more typing everything in online and registered it. A couple of days afterwards, Atlas refused the claim, saying that it had been over nine months because the movement and for that reason the claim was not valid. We moved back and forth together, through email and phone, for many days, pointing out first and foremost that, in actuality, it had just been 1 month since the transfer because our items were in storage. As we pointed out, the storage components were closely packed into the rafters that we could not even get our items to evaluate any possible harm. Atlas has tried to skirt its own duty by telling us that all regulations need movers to finish all claims in nine months; nevertheless, when we asked a copy of those regulations, we found that it states that a plumber”might not be asked to take your claim.” To put it differently, there’s nothing prohibiting them by accepting responsibility to the harm they did. What’s more, it is not like the claim has been for several tens of thousands; ultimately, it likely would have totaled around $1,700 or so, because they didn’t manage to harm some antiques which had repair.The indifference and unwillingness on the part of Atlas Van Lines/Ace Southwest to accept responsibility for what the crews did will be magnificent. The absence of responsibility is dreadful. We can just hope that this review helps other people avoid this type of expertise by exposing precisely how Atlas Van Lines and Ace Southwest handle their clients: using contempt and callous reduction.

My family recently finished a transfer in late 2014 which was managed with Atlas Van Lines.  Throughout the movement, multiple things went missing, and Atlas was not able to find them.  What’s more, the process of filing an official complaint is very biased, finally causing a denial of claim from the business.  In Case You Have additional options available, I’d strongly suggest that you utilize anybody Aside from Atlas to complete your transfer.

The principal criticism is one I read about a good deal, for this particular provider particularly.  Golden Van Lines (local business ) and Atlas Van Lines failed TWO quotes and came at $2000 or more CHEAPER compared to TWO other nationwide firms (who had been honoring a marriage reduction ) just to wind up charging me around the same higher cost as the fair quotes.  They also left without completing the task.

The movers had been 21 days late delivering my things. Since I was moving into a storage device (remained with household until I received my things and found a apartment) they refused any money because of me for meals and home. They couldn’t locate a driver to provide my things to Texas. For all of the pain I went through to receive my things 21 days late – I gave me $250 within a apology from a $4,000 transfer. My criticism isn’t about the regional brokers however, the parent firm Atlas Worldwide. They’re a horrible business that doesn’t care about their clients that are delayed. Don’t use them – you’ve been warned.

We had a terrific encounter with outside movement. Our driver Ed and his wife Krystal were change went and helpful ubove and beyond to accommodate us. Thank you! We look forward to seeing you in our new house!
Mark and Katie

They neglected for months to tell me a shipping date (even though a dedication at the sales meeting I would understand this before matters were placed on the vehicle ). Then gave me a date and shifted in the 10th of this month on the 5th of this month with less than a day’s notice. They understood the date at least 2.5 times beforehand and failed to inform me. The whole experience was both unnecessary a nightmare.

What would go wrong went wrong, overdue for pickup, late for delivery, missing items, damaged items and all we get is we are sorry that this had to occur for you.

They transferred my daughter out of Austin, TX to Madison, WI and gave us a quotation of 3002.00 with particular delivery dates which didn’t work on all of us. We gave them the final possible shipping date and they stated they can do this but it could price 750.00 additional bucks and we consented. They predicted the week of shipping and stated in reality her furniture will arrive in the exact last day therefore began driving to fulfill them. They predicted the day before and stated that it would be a day late that besides being a massive issue for us I stated I wouldn’t cover the additional 750.00 because they didn’t keep their end of their contract. They informed me that I needed to cover the complete amount to find the furniture and take this up with promises afterwards. Before I had an opportunity to produce a claim we have an email stating they’d just offer us 200.00 of their 750.00 back as they were just a day overdue. I stated this was absurd and just an idiot could have agreed to these terms. (I checked my contract and it states nothing about paying for the extra and just getting a percentage back for every day overdue ). Today nobody will speak with me or return my calls. This is a really unethical business and I’d tell everyone to RUN the other way out of ever entering into a business deal together.

A guy named Bob Savage arrived into my house a week to give me a quote. I am hoping this isn’t regular practice for these but due to him I won’t be going with Atlas. He was rather unprofessional and moved through my possessions in much more depth than that which was suitable to get a moving quote. He moved through my nightstand and each other stall he could detect. He really got on his hands and knees to dig through the back of my cupboard and kept asking what was in a variety of boxes. It had been an unacceptable invasion of privacy. I believe he was attempting to obtain what in my house was worth stealing. DON’T HIRE THEM!

This moving business is dreadful. I had been going across several countries. The organization from Atlas is a bunch. The workplace wasn’t coordinated with the initial moving team wasn’t coordinated with the next moving team. I needed to repeat everything three individual times to every, even though it had been composed in contract. The primary moving team was impolite and grumpy and spent a great deal of time smoking before my home. They unloaded all of my items in a warehouse in between every home and did not cover furniture just like they have been supposed to. When the next moving team fell off my things, the numbered decals for”company” were awakened, they confessed. I needed to”check off” every number since they arrived in that was moot!! Because furniture and boxes were lost amounts or needed more than 1 number! The team leader also constantly and loudly pointed out marks and scratches in my home. “OH HEY DID SEE THIS LOOK AT THIS SCUFF.” He wished to prevent accountability but then his team radically hurt my classic, irreplaceable dresser. I wrote down at the moving contract, informed that the office team, informed the very first team, told that the next team the bedroom place was fragile and just how exactly to manage it. They added the corresponding mirror to the rear of lace and ripped from the metal bracket which holds mirror out of dresser. GIANT CRACK. I heard them since they did it and they have been being careful my bum. It was dreadful to hear those helpless men force-ably shake the mirror to just one of 2 mounts and ripped it away. BRING IT DOWN THROUGH THE BRACKETS AT THE Exact Same TIME ITS NOT ROCKET SCIENCE. I could not catch up to the bedroom in time to prevent them. This firm is the worst. Do not use them.

I hired Spirit Movers, from Sarasota FL, an Atlas Van Lines Agent, to package and move me out of FL to CT..

I had been given a high season quote in April/May and then on August 30th, Spirit issued me a slightly lower quote since I had been going on the off season. I had a little house, am a widower, and also don’t have alot of furniture. The quote was for $5917.00 for packaging and moving.
1. The packers came on Sat. Oct. 7th to package up the house at about 8:30. They left at roughly 2:00 stating that they weren’t able to finish the job since they’d run out of boxes and their office was closed so that they couldn’t obtain extra boxes. I had additional boxes that I provided to them, however they declined saying they might just utilize their boxes. They never returned, leaving me to package 30 boxes before the scheduled pickup for Monday. (I’d already packed my SUV formerly too, draining my 1 walk in cupboard and packaging my bicycle, printer, and suitcases.

2. The packers indicated that they believed I was likely to be charged another fee but they explained that they weren’t licensed to notify me of the extra charge. I was perplexed regarding the foundation for the further fee because the firm DID NOT FULFILL. Their conclusion of the deal and thus they’d delivered less services than they were contracted for; nevertheless I was being told that I was to be charged MORE. The national law and the support arrangement signals that the homeowner can’t be billed over an extra 10 percent of the quotation so that I wasn’t too worried.

3. But, I’d become more worried when I repeatedly requested information on any possible additional fees – & I NEVER got an answer to my query.

4. The afternoon before my anticipated delivery I got an email with a hint and cover record from Spirit Movers – Atlas’ representative. There was not any bill, not itemized statement – JUST A BILL WITH A 33 percent increase of $1952.00. No excuse. Recall they DID NOT PROVIDE all the SERVICES I’d REQUESTED; nevertheless they were charging me 33% longer.

5. I called the company and managed to make them decrease the growth to $1529.00. A 26% growth and bear in mind that the Federal law and the SERVICE order said that they’re only permitted to charge an extra 10 percent, unless there was an alteration in the arrangement, requiring a rise; or there was a subsequent arrangement to the growth. NEITHER OF WHICH WAS TRUE

6. But at the stage I had no alternative if I wanted to receive my furniture delivered the morning after.

7. Next morning, the driver informs me that he can’t send my furniture into my lease since, even though the street is broad enough, there are a few cables that seem to be too low due to his HUGE Van. Which, needless to say, I didn’t need for my 1500 square foot house, but Atlas wanted to be able to maneuver 3 houses cross country. I’m told that if I want to get my furniture delivered I would need to pay an extra $800-$1000. & they’d transfer my furniture from the Van and right into a more compact truck that would easily match my possessions.

8. Now I was already $1500.00 within my budget and also being a retired widow I didn’t have another $1,000.00. So I had been forced to put my belongings in storage and that I would add that I needed to put them in the most expensive storage center around since they were not the only ones opened at 8;30 a.m. AND I needed to cover for 2 storage units since they didn’t have any of the bigger ones for sale as the past Bigger unit was rented daily before

The entire reason that I obtained a quote from Atlas was so that I can, compare their quote together with the quotes from other moving companies and pick the quote that match my budget. What’s the purpose of a quote if they may wind up charing 40 percent greater than their quotation. THIS COMPANY WAS AT THE VERY LEAST INEFFICIENT & AT THE WORST DISHONEST. I would rather feel that they were just uncaring and wasteful. Though they didn’t comply with the Federal law of the 10% cap, therefore that I just Can’t say for certain…

Worst Agency ever. They cried and cried and to me personally and broke things they disassembled. I complained to the organization and they refused the harms they did. I responded to their email and they dismissed me, haven’t responded to the day. So I complained to the BBB and they whined in each reply which were all cut and paste duplicates, so after some time the BBB simply shut the situation. DO NOT USE THEM.

Fantastic support. Strong advertisement accurate communication. Took very good care of things. Was flexible and adapting.

The team which packed our things and loaded it had been fantastic and the only motive Atlas is becoming 2 stars differently I would give them 1 star. Things were packaged very well for transit. Following the positive package and load procedure, that’s where our favorable experience finished.

Our stuff went to Atlas storage for two months and I am convinced if it wasn’t we would not have missed anything. Never allow your things to enter Atlas storage. Locate a storage device or storage components to have them send your stuff into in the event that you house/apartment about the shipping end is not ready yet.

Mover beware, never put anything to Atlas storage because we’d substantial loss and damage ($5,000+ value ). We have used moving companies that a few of times before (1 round the US) rather than dropped anything and had just about $600 in harm on the cross country move. Another movement we had no damage and no reduction.

I informed Atlas of two items I discovered overlooking in 1 business day. Atlas did did a hint and took 3 weeks to react (Atlas explained is could take as long as two months to perform the trace).

I filed my promise per month and a half ago and the only answer I received was”we do not have records of those lost things or we reveal what was delivered”, which I told them afternoon of delivery I understood things were lost and steered them the mails I’d sent them. I sent them my deadline and detailed report of what I knew was in storage plus a more thorough list of things which were missing and damaged.

I informed them I had been missing pages of my delivery stuff, because I did not receive my copies of all pages and did not recognize that until I’d left. I asked the lost pages, never got a reply from the moving business and still don’t have the copies of the missing pages (5 weeks later).

1 thing missing is that a Stihl Chainsaw at a major orange Stihl instance ($700+ thing ). I can not prove it, however, rather certain it had been stolen rather than missing, because most of my other petrol powered tools created it (like my Stihl trimmer). I took great care of my saw and it was just like brand new even though it had been well used (had new series, new bar and also my Stihl area sharpening kit at the instance with it).

Nothing but great things to say. This firm managed everything as well as I might desire. My motorist Ralph and his teams would be the very best. Thank you for all. Should I ever move again, then it is going to be Atlas.

Moved from New Brunswick into Rideau Lakes Region. Kyle did a terrific job carefully wrap and loading up our furniture. The load came in reasonable time that the next week at Rideau Lakes area. Brian did an equally wonderful job unwrapping and assessing the everthing was there and also I good form. Highly suggest these movers.

I proceeded with Atlas Van Lines a couple of months ago. My driver was with Slater Transfer and Storage. He had been exceptional himself definitely 5 star. My only problem was that the team that he brought to my house in California. Rude, appeared like they were up all night. They smelled of alcohol and were drinking within the trailer. I’ve see a couple different testimonials about what I am imagining is the exact same crew. Andrew, Gabriel and Joe. I would advise the motorist and his Texas team but undoubtedly will let everybody know that if you’re going from California be certain that you don’t get this team. And of course that they couldn’t complete the job in 1 day. Loaded from a storage device. When I moved back as soon as they left there were a few empty 12 pack of beer left in my storage device.

I can only talk to a recent residential relocation, from Southern Illinois to Minnesota. Shelter Moving and Storage, from Evansville, Ind., did a Wonderful job from Begin to finish. They did exactly what they promised, when they guaranteed it. They reduced the cost once the load was milder than anticipated. The motorist, Eric, was caring and diligent. You are performing well in his palms.

In October/November 2017 our expertise with Atlas Van Lines was quite unsatisfactory. A year-plus of email, email, and phone interactions was bothersome and afforded negligible results. Atlas had a powerful mindset of”we got your money, now we do not care”.

Atlas Van Lines:

Failed to offer specified number of employees for packaging and loading. The agent who lent moving our family detailed the job and amount of employees needed. But fewer than how many employees anticipated was at work. Effect was load and pack went well into the evenings on two weeks and we overlooked our going-away occasions. We even had to pay for food to be sent so that the employees to eat and also the time occupation didn’t take much longer!

Failed to provide properly working equipment leading to private property damage. The moving van supplied was faulty. . .interior lighting at the van didn’t get the job done. Closing loading happened late in the day. The very last items were filled haphazardly rather than procured because there was no lighting. Deficiency of appropriate packaging and loading caused ruined and damaged things.

Failed to offer specified number of employees for unloading. Atlas quoted there will be four employees to assist the driver unload. But, only two employees were there. The end result was passing took two long. . .well to the evenings. We compensated for meals delivery so employees wouldn’t take some time off to locate food.

Failed to provide in the contract time period. Shipping wasn’t completed before the afternoon following the contracted delivery date. This led in our needing to reschedule many appointments.

Failed to provide trained employees leading to damaged property and goods. Of the 2 employees provided for unloading, for one it was their very first day at work and that he had no understanding or training of the way to lift and move items. Another employee and the driver attempted to coach this individual however they had their jobs to perform. Deficiency of training and oversight resulted in several incidences of lost items and things being hauled across our hardwood floors. The driver of the delivery van ran off the extra-wide concrete driveway many times leading to rutting and harm to the yard.

Failed to compensate us for damage brought on by improper packaging and insufficient training. Atlas stated their obligation was just for the typical allowance per pound for damage to private property being transferred. Our position is regular allowable supposes items are packaged and filled with normal, customary, and reasonable maintenance and damage brought on by improper packaging and loading is neglect rather than confined to regular allowances. This fell on deaf ears.

Atlas Van Lines stated they had no obligation:
1) for damage to land by their own people, nor
2) for costs in supplying meals for employees, nor
3) for annoyance due to not fulfilling pack, load, and delivery timings.

Atlas Van Lines’ Uncaring and Arrogant Reaction
• For damage and destruction of merchandise because of improper packaging, improper loading, and neglect, Atlas’ reimbursement to us was less than one-quarter of their prices for repairs and replacements.
• For harm to our brand new home, Atlas supplied no compensation nor any apology or remorse.
• For our out-of-pocket expenses of feeding employees, Atlas supplied no reimbursement for our expenditures.
• For personal annoyance and effect of Atlas taking more to perform the job than quoted and also for failing to provide our family products in the contracted time frame, Atlas supplied no compensation nor any apology or remorse.

We’ve moved many times previously but have used other carriers. This is our first encounter with Atlas Van Lines. We chose to go with Atlas due to what we heard on social websites…professionalism, timeliness, very good employees, etc.. Our expertise doesn’t match. For others seeking to hire a moving company, we highly suggest researching and moving with a business aside from Atlas Van Lines.

Please hold off with this mover. Family and I with two small children are having extreme annoyance because of significant delay to get a transfer from US to Canada. In any case, they’re not providing any updates on delays., drivers altering schedules. Not getting the essential support from client care .Since the start dates have been changed multiple times and we’re having intense distress and monetary loss for this reason.

We were originally advised the delivery would be soon advertising truck driver requires a spot to provide, so we signed a rental in Canada beginning June 1st so that we have an apartment once the driver reaches Canada.
But we’re awaiting the previous 17 days. We’re paying rent for an apartment with no furniture, cookware as well as other stuff required for everyday life.
We’re paying 2500 dollars each month for a lease. We’ve lost half of it as we passed 17 times as the flat isn’t livable.
Tony

We had a Honda 3000 generator at our garage on the afternoon of the packaging. Upon send, or a couple of days later once we began unpacking we discovered that our generator wasn’t in the garage. Have registered claims and they’re denying the claim as my son signed the paperwork for shipping. Atlas Van Lines and Prager Movers are accountable for the theft of the generator using a value of 3000.

If I could give Atlas a ZERO I’d. I don’t write negative reviews but that is a HORRIBLE experience. The movers we employed through Atlas threw away our $4,000 mattress and broke our $400 vacuumcleaner. I registered a claim weeks back and haven’t heard anything back. We’re now likely going to need to go to court to solve this. DO NOT USE ATLAS

Dinning table: Today wobbles.
Chairs: 2 of 4 broken.
Vacuum: cracked.
Fridge: Not functioning.
Mattress: wrapped up coils, so today it does not work.
Sectional sofa: Missing 1 of 6 bits, the rest 5 bits ALL have broken legs
Boxes: Many are broken a few are overlooking
Dresser: Missing! \
Valuable wall paintings from a number of states: Missing.
The worst part, I understood the burden of my merchandise; as a broker they hired a different moving firm who REFUSED to weigh my merchandise before me and inflated the burden to dual. I had been extorted to cover. When they delivered, the truck was just 1/4 way complete. I called local authorities who stated that Atlas had been an out of state business, so nothing can be carried out. Quotation travelled from roughly $3,000 to $9,000 for a two bedroom 900 sq ft flat!
Atlas will gladly sign in your own contract and pretend that they care; when they get your money, they do not care. Quotation in their client support supervisor:”You signed up a bill of lading together with the shipper and now you’ve got to manage it” The dilemma is, I never hired the Drain, Atlas failed!
Buyer beware.

I’d have moved ourselves when I understood how dreadful this provider is. So many damaged things and missing things. A few million dollars of missed things unaccounted for.
It’s a complete joke that this is exactly what they do. We’ve moved ourselves a few times without hurting our stuff. Remain clear of this business!

We’ve recently moved from Ohio to New Mexico. Atlas was our moving business, and our movement was proven to be a whole catastrophe.

Federal workers are expected to utilize whatever firm holds the federal deal –in our situation which firm has been Atlas. Since we’ve continued to unpack, we continue to find box after box after box of all broken products. We’ve got furniture broken or damaged. We discovered power tools packaged in addition to rafts (we’ve got kids and enjoy boating together )… because you can imagine, needles and drills packaged into a box that’s utilizing rafts and other floating apparatus as the”wrap” for all those power tools signifies that every one of the rafts are now destroyed. We’ve got images of boxes containing things out of our children’s chambers documenting the expensive music boxes and boxes were thrown to the boxes comprising Lincoln Logs and other toys. Matters weren’t separately wrapped–they had been thrown to a box. A fair part of the artwork our kids generated over the decades –pottery as well as other specific, irreplaceable keepsakes–broken and broken.

The crating service ruined literally each thing they crated. Talking of crating, I asked that a lovely Stanley Furniture Company mirrored-console-table be crated. I revealed the Atlas representative through our relocation consultation why this bit required to be crated. The afternoon of packaging, the movers determined the thing did not have to be crated. It is a costly item of furniture. Naturally, Atlas broke it. To reconcile: Atlas would like to ship out a woodworker here to glue the piece back together. We’ve got an entertainment centre that the movers not just damaged in storage or moving (who knows at what point they began breaking up everything), but that their community representative about the unpacking finish –hauled back together incorrectly. Therefore, Atlas’s supply for this particular bit: they may paint or paint-marker over most of the scratches and then they’re going to seal the holes which shouldn’t be there together with wood putty.

We’ve got a lost weed eater. We’ve got a lost drill. We have lost outdoor furniture. We’ve got a lost food processor along with other kitchen things. What’s missing? I will write ten pages worth of items broken, broken, or lost.

In addition, Atlas requires you to let them know inside something similar to 24 hours when their movers harm the physical land of your own residence. A massive family move together with kids and pets is disorderly. This took us a week or so to see the floor damage along with the chunk knocked from our granite countertop from the movers.

Early on in our shifting procedure, the Atlas representative that arrived at our house went through and told us all that Atlas wouldn’t ensure on the go. Fundamentally, we had been advised to market everything bought by IKEA in garage sales. Afterwards, her secretary who worked from a distinct office in another nation, told me they’d have covered these things and that people, in actuality, did not need to sell some of these. Too late. Already marketed for a fraction of what we paid for these (remember: we did not wish to market them to start with!) !

Subsequently the contact man who was likely to become our go-to contact individual for this particular movement, lost our contact number and mail. We attempted to reach her for a few weeks and eventually called our service contact (who needed to reach out for the Atlas touch on the behalf). It ends up the Atlas contact’d misplaced our advice. A government transfer occurs on a rigorously coordinated schedule. When this was a private move using a moving firm of my selection, I’d have fallen Atlas at this stage. Nevertheless, in our capitalist society, our own government functions just like a communist company. I HAD NO CHOICE of movers. There was not a choice of movers to allow us to pick from–we had been delegated to Atlas. I needed to keep going ahead together since there wasn’t any other option! Which begs this question: if this firm keep their administration contract?

At this stage in the shifting process, I’ve entered the point with Atlas at which they essentially don’t wish to cover that which they damaged or broke. They wish to send a timber worker to artificial wood and paint adhesive mirrors, furniture and artwork back together. Perhaps that will get the job done for quite a few bits, but that is what Atlas is attempting to perform for many big-ticket items that they ruined. All totaled, our fair quotes to replace (or even sometimes just mend ) broken things are approximately $18,000-$25,000 (we’ve continued to discover broken items in virtually each and every box because the initial $18,000 entry ). Atlas’s offer to compensate people is just under $4,000.

PLEASE DO NOT USE ATLAS!!! PLEASE!!!! Atlas is quite pleasant and considerate through the”sales” procedure. DO NOT BE FOOLED!! My rep, I Daniel, kindly put up my appointment and invited me to movie chat so as to acquire an”true” amount for my overall cubic feet. Even once I addressed issues over him maybe underneath estimating,” he stated,”thats why we all try so on video, I’m really good at what I do”. What a daring face deception! After the movers began packaging, it was quite obvious that the”exact” amount is far off! We needed to book the next moving truck to complete packing our home products. In addition they repeat many times through your first meetings which they will beat or meet any reliable moving company’s quote, that’s a FLAT LIE! They’ll never do this, and also the reason that they wont do this is because they billed 2x exactly what another moving firm would bill, with trust that their cubic foot quote goes over in order that they could charge you more. Not only did I get this impression about going day, I also spoke to the movers that all agreed that Atlas clinics this on each movement. They stated its Atlas method of earning more cash from the client.