American United Van Lines

They were days late for my pickup, showed up using the incorrect size truck inducing me to wait until the following day to complete my pickup.
They had been weeks late on my own delivery bumping my delivery date/time per week with one excuse or another.
They weren’t considerate or careful with my things. I discovered broken things, garbage in a number of my furniture, left a heap of garbage at the storage device out of their own truck, threw my things to the storage device with no thought of how to package items properly causing damagw to a lot of boxes and possessions.
I won’t ever recommend this business!

No customer service whatsoever. Quoted cost was nowhere close to that which we ended up payingfor. They not only ruined our landlords home but they destroyed our Sleep Number Bed. And we’re predicted to need to wait nearly 4 weeks for compensation. Charged 200$ to wrap glass with 1 cent tape and dreadful reused blankets. My son and I needed to assist with boxes in pickup and entire family assisted at shipping once they showed up with two people. Ridiculous. Had several things damaged and one thing lost. Bed no more acts. Horrible, horrible firm. Would advise anyone never to use them.

Overall absence of customer support; NO courtesy or honesty concerning delivery date; discounted telephone calls, mails etc. regarding standing of my transfer. Deal ensured July 21, waited till 4p. M., known as and someone finally replied telling me that wasn’t a guaranteed date. Asked for guaranteed delivery date, was advised they’re working on the shipping out of N.C. to AZ and might allow me know. Don’t hear from them after a couple of days so called them, got quite rude treatment from”Frank”, such as it was not one of my company to inquire about my shipment. Reverted to email communication since”Frank” is rude on the telephone. Continued virtually daily mails requesting information, and got no telephone or email. The next call I got was to require payment in full before they’d schedule a date. Tried telling him that if I cover in full before getting merchandise I don’t have any recourse in case of missing/damaged products. He basically told me that I will not get on the program without complete payment daily. Date was first scheduled. Showed up on time. Showed them into where my items would be sent, AND HE ADVISED ME THAT SINCE there’s a HALLWAY TO MY CONDO THERE IS $395 fee for the 40 additional feet and informed me that they won’t send my things till they get that payment. Matters were FINALLY delivered and they left immediately, likely because they could not dare to get a box available with damaged products. Sure enough, my 8 place setting dinner favours currently is composed of 4 dinner plates, 6 salad plates, 5 soup bowls and just 3 full cup/saucer sets. This whole performance is really a fraud.

Quotation was granted over the telephone and has been increased the 2000 the afternoon of the transfer. Initially moving truck was for our whole 5 bedroom home, but revealed 1/3 complete. They hired sailors for money for a couple hours and lasted into the evening. My neighbor throughout the road and my lawn had thick ruts in the moving truck turning right into and from my drive way. Another box truck has been delivered another day to complete the transfer. When business scheduled new home fall off, it slipped a week afterward required an additional $1000 for shipping. The next truck broke down into our driveway, struck our head and ramps we had to attempt to help out them, and proceeded to inflict harm to the tune of $6500 of furniture fixes upon unloading and hurrying to the home through the night. Maybe insurance and a lot more photographs would have sufficed. Never employ them. We really tried to make them stop in the first packaging. Carrier packed does not signify no breakage – many eyeglasses, coffee mugs, lots of image frames – all shattered. I filed a claim and has been awarded $64 (I’d the predicated on .60/pound insurance). Moving Claims.net is your business they use to repay claims and it is not reputable. Stay away.

Horrible experience; don’t utilize them. These folks won’t communicate with you and will attempt to gather for services not rendered. Because of an unexpected personal circumstance I needed to cancel my movement and forfeit my deposit the afternoon once I signed up a contract. My sales rep said I’d get documentation of cancellation soon. Two days after I hadn’t received it, so I phoned again to frighten him and he promised”he had not forgotten about me”. A week went by; no documentation. During the upcoming few months I sent three emails reiterating my cancellation and inquiring lots of cancellation; none arrived. I eventually got into a individual at the workplace who seemed up my document; she stated he never did cancel but she’d follow up and cancel. She promised callback out of my sales rep confirming cancellation; none arrived. Two more phone calls and voice mails into the lead line of my sales rep weren’t picked up; he likely realized my contact number. They eventually called me three times ahead of the first shift date; their contract condition penalties will be charged for late cancellations so I am sure that they were hoping to deceitfully collect extra money. Don’t use this organization.