American Best Moving

I want to preface this by explaining that I have moved 10x in ten decades and four of these were cross-country movements. I’ve had many adventures with movers and this really is the only time I’ve ever had to whine.

I will provide American Best Moving credit where it’s due. The movers that picked up our materials in Pasadena did a fantastic job. They were very thorough in wrap up things to ensure that nothing has been damaged or damaged. If we had moved indoors and needed just to deal with these 3 guys, I believe we might have had a fantastic experience.

My husband and I moved to North Carolina, and they consented to send our items one week by the date that they picked this up. Yes it is a window that is tight, but they stated they can do it and that is why we hired them.
On the Wednesday they were supposed to send, they stated that our things are here before the weekend. Following that, people stopped responding to our messages or claimed that they could not assist us. Our things did not appear that weekend, and we could not get one person to speak to us. . .people just shuffled us about to others or guaranteed to phone us back and did not.
On Tuesday of this week after we ought to have gotten our things, we were eventually able to talk with a supervisor, Alex, who assured that our things will arrive at 24-48 hours. They didn’t.
On Thursday, we got a telephone call in the driver stating that our things will arrive involving 4-6pm the following moment. My husband took a half day off work. Our things did not appear. Friday night, we called Alex who reacted that b/c it was after 7pm, nothing can be achieved and we would want to wait until morning to know whether the driver was even on his own way. Finally, he gave us the dispatcher at New York’s number.
The dispatcher at NY told me that our stuff was in Alabama and would not be in NC until the following week but he did not know when precisely.

Our things eventually got here Sunday morning and just because we wanted that we’re the first stop in NC. The loading dock has been already occupied by other movers since we had not been in a position to generate a reservation (because we had no clue if they’d reveal ). As a result of this, the movers billed us an ADDITIONAL $100 for making them wait. Evidently, the movers discovered it unacceptable to wait for 1.5 hours although they had made us wait 12 days after the guaranteed delivery date with no refund.

A number of our items were ruined and a single box is overlooking b/c our items weren’t shipped cross-country from the truck that they had been picked up in however were repacked (who knows how many occasions ).

Don’t use this company if you are not moving locally. They have by far the worst customer support I’ve ever encountered.