America on the Move, LLC

This firm sub contracted to Safebound Logistics if my things were missing and damaged America on movement washed their hands on the. Took no obligation but took my cash up front. I’ve contacted BBB and writing testimonials, for America about the transfer, Safebound logistics and CSI Claims.

Bad customer support from managers to employees.
Deceptive business left out information advice when giving quotation.

I’d recommend not that business on account of the customer support that they have.

First of August I had been contacted by Jake out of America about the movement to get a quotation. We’d gone back-and-forth about pricing and eventually had a contract set up. The Friday prior to the transfer we’d reviewed the stock and in the time that I tell him that I had a tiny bit more distance since they were more boxes than I’d originally thought I’d have. We upgraded the stock and that I paid an additional $700. When the movers came August 25 the movers did not possess the new paperwork then the foreman advised me that the cubic feet that America about the transfer anticipated was significantly less than that which he believed I’d need. America on the movement anticipated me requiring 700 cubic feet and the foreman was estimating 1300 ft.³ It was not even near to what America about the move anticipated. Mind you that which was on the stock was precisely what was there about the go out day. The error was on the part of America about the movement estimating significantly less than that which the foreman had stated because it was going to charge me an extra $2000. I had a binding contract and so I had been amazed when they had been asking for more money, and so I called customer service and talked with Melissa. While I had been working on figuring out things with Melissa up the movers and left without even letting me know. She called later that afternoon and provided another business to move my things the next day but due to all of the problems I didn’t feel comfy Using this firm. I requested for my deposits to be returned to me as services weren’t rendered and the movers left without even telling me… I never denied their services. I’d said that I would be creating a yelp inspection and calling the Better Business Bureau and she threatened me saying that I better not do anything which would lead to me not getting my repay. Melissa called me back this afternoon, August 26th, also advised me that they wouldn’t be giving me my cash back. I compensated the company about $1600 of that they’re refusing to return to me. This business is a scam… I’d absolutely never suggest them.

DO NOT USE THIS COMPANY. It was nothing but a hassle because I started our relocation. Key points: they ensure that your cost will not go up if you don’t add on things. They dropped our cost as soon as they loaded it on the van and forced us to cover that, no matter a signed contract. They unassembled everything, and after getting into our new location told us”that I don’t have any idea who told you we place things back together for you, I am only a driver I don’t have any tools”. They LOST and BROKE 30 percent of our items such as: a king size bed frame, big dresser, coffee table, large wall clock, ottoman, bedside table, desk and much much more. We have zero refund for some of the.

Other items which were bothersome: we place a deposit on charge card, however, the remainder had to be compensated in cash at the time of shipping. Nobody told me this, therefore we had been forced to produce tens of thousands of dollars in money the day that they arrived to receive our things, which was at 4pm when they initially told us they were arriving at dusk (most banks close at 4pm, incidentally ). They had an extra last instant charge of >$600 for”wrap furniture”. Virtually all we paid to wrap had dents/rips/scratches inside anyways (such as a tear in our sofa, dents from the distance heater/fireplace, dents from the java table-the components which weren’t entirely broken) What was the purpose of paying that much?

I can’t say enough bad things about the firm. I’ve so much sorrow for booking together, please save yourself the problem. Wish I could provide negative stars.

This provider is simply a broker for a different corporation. They don’t care about your relocation. The let you understand the pick-up day only a day prior to the pick-up. Any previous adjustment or quote you created with this business doesn’t mean anything, once you speak to the true mover. Customer support yells at you, hang the phone up on you when additional explanation is asked.
Don’t reserve them for your own move. You may taste a hell in this world.