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AAA Quality Moving and Storage

(11)
1.4
11 reviews
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5
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  • Dr. Castleberry
    Aug 6, 2011
    Long-distance move from Maryland
    SCAM Alert

    This firm has a fantastic SCAM going and it’s legal. I just want all to learn more about the SCAM so that they do not get swindled for cash as I did so. This moving company tells you which you control the labour hour..that you ought to have all your things packaged and ready to go. Should they need to ship or wrap some thing, they bill you for equipment and these charges are absurd:$2.00 per foot (yes, per foot) for bubble wrap, $4.00 for a single roll of tape. This is the point where the SCAM come in. When you register the contract, then they have you first beside each thing they might need to supply. What they don’t tell you is that they wrap EVERY item..couches, seats, etc.. A lot of people, like me, would believe they were packaged and ready to move and might not need to be worried about them with their equipment but they never tell you they wrap everything. They charged me nearly $1,000 for the equipment they employed. They billed me to get a wardrobe box which did not even get used. . .they left it vacant in the new residence. I really don’t feel like that business is up front with the way they actually make money. . .off their own supplies. Additionally, once I called customer support, they were totally rude and the girl yelled at me about the telephone. I told them that many individuals would have a significant issue with the last quantity being 3X the sum they had been quoted. Oh, they don’t unload your possessions until after you’ve paid them that tells me they’ve had difficulties with people being mad over the last amount rather than paying. After all our complaints regarding them and the last charge. . .the moving guys had the audacity to tell us that they might take hints and they were pretty much anticipated….we told them that their suggestion was in our closing quantity.

  • Alexa
    Jul 29, 2017
    Long-distance move from New York
    HORRIBLE- more photos on yelp

    WARNING!!!!!
    Quality Moving and Storage is a dreadful firm. I replicate A HORRIBLE Business. DO NOT USE THIS COMPANY IF YOU VALUE YOUR BELONGINGS. The girl Kathy will talk your ear off, so making sure you that you’re in good hands, however will neglect to mention that the firms insurance coverage. In the event you do not receive the insurance upon your possessions, lets say you’ve got a $1,000 flat screen plus it weighs 10lbs, then they will provide you $6 to get this. I had been oblivious of this and that I paid $6,000 to own all of my possessions shipped from New York to South Florida. I paid that money to get a PROFESSIONAL MOVING COMPANY. THAT Isn’t WHAT YOU WILL GET! Quality Moving Comany is connected with additional moving companies also. The business which unloaded my items was known as Wheaton Moving business, which area is a nightmare (look in the testimonials on your own.) After the truck came to my house in Florida, the boxes seemed like somebody played soccer together. Come to discover the 3 guys which were unloading my Profession moves were picked up by LABOR FINDERS (its essentially only as bad as these picking off employees off the face of the street ) they have not transferred daily in their lifetimes!!!! The quantity of harm is fanciful, my photographs speak for them. You will find items of mine which my dead mother hand painted which are broken. I had a lovely 3 foot bird feeder that they should have broke and did not need me to learn about it so that they never brought it indoors. Boxes that stated brittle and had arrows pointing upward were confronting down and smashed beyond repair. I’ll be carrying this business to civil court and attempt to receive my cash back. I’m aware that I paid that much money for specialist movers and obtained my own possessions destroyed. As soon as I asked the guy who works on quality going about why my boxes seem like that – his response was, you purchased boxes out of Home Depot, they do not make great boxes. . ARE YOU KIDDING ME?! The girl who works at the workplace, Kathy said she’d call me in the close of the week, and well I have yet to hear from her and that I doubt I am because she made her test I was not able to cancel. This is not over. DO NOT USE THIS COMPANY. LOOK AT MY PHOTOS THEY SPEAK FOR THEMSELVES.

  • Rose N
    Nov 16, 2011
    Long-distance move from Nevada
    TERRIBLE!!!! RUN FOR THE HILLS!! VACATE!! DO NOT CONSIDER!!!!!!!!!!!

    WORST STORAGE UNIT EVER!!!! Managers are impolite, even worse, the Owner (Ben) is egotistical, and asserts with you rather than empathizing and prepared to cure a situation available. They have horrible customer service abilities, and ought to be from business. In this kind of market, you’d think that they would love to maintain their clients, rather the owner (Ben) believes he’s far better than everybody. Look elsewhere for your storage needs! Hopefully they do not last… So many additional storage components are more worthy of individuals company, certainly not this one! My information: Vacate Instantly &/or don’t believe!! RUN for the hills!!!!

  • Rsm
    Oct 4, 2011
    Long-distance move from Maryland
    I've Rather Move My Furniture on My Back

    This firm doesn’t honor is ads for governement reduction, so it utilizes and fees you for provides even if specifically tell them to not use them, and dont dare call the office to talk with a manager if you don’t intend to be verbally assaulted. PLEASE heed my warning! Had I read this review of this pass client, I’d haven’t used them. I went through the specific same expreience since the previous reviewer. O and dont consider not giving them anything they request for, since they’ll take your premises!

  • Deborah
    Apr 30, 2015
    Long-distance move from New York
    Broken Furniture Broken Promises

    Movers broke a enormous ceramic lamp plus dented a white jewellery box. Five days following the move I haven’t learned from my contact in AAA shifting so I predict. He snickers and informs me that they don’t mend and it was my obligation to ship the lamp. No sir. You advised me that your movers arrived ready with wraps and blankets. No reimbursement for my broken products. No recommendations from me. I suppose you get what you pay on

  • Juanita Hall
    Apr 24, 2013
    Long-distance move from Maryland
    Cancelled day before move, rude, no respect for customers

    I named the business after reviewing a telephone along with a email talked with Preeta possess her my availability. She reacted that they had an opening and may so. It got a call back the following morning from the other girls, stating she had been the manager and that they weren’t able to come just when I did it at 6-7 am. I informed her I wouldn’t be accessible. I’ve prior obligation and I would be accessible at the oldest at 10-11 am. She denied the ceremony. She wrapped me up. I predicted back. She said we had been disconnected. She kept yelling me. I requested her to stop crying and she then said. They had yet another move right after me and that I requested can they move back them, tell them you would be a bit late. She stated no. I said well when I booked you men Preeta told me that the time slot has been started. She said well she is new so that she do not understand how it works (but since I read testimonials from as soon as a year ago and past, Preeta title is there as client support rep). I called back to be sure they wouldn’t bill my card and she remained no they wouldn’t. This provider is a bust and I’d stay far away.

  • Talitha
    Apr 25, 2013
    Long-distance move from Virginia
    Unprofessional and Very Rude!!

    DO NOT USE THIS COMPANY AT ALL!!!!! They’re extremely RUDE and unprofessional. I talked with a girl who promised to be the manager and she raised her voice with me and got really upset since I cancelled and explained she was still going to charge me $100 for cancelling that I’d ask if there was a cancellation fee prior to even making the appointment and she said no at that time and that they wouldn’t charge my card before the day of the transfer. . She chose to argue with me about it and then hung up in my head. So unprofessional and I wouldn’t ever recommend them to some soul! I stopped payment on my card to ensure raggedy company did not receive my money after all. Ha!

  • Karen
    May 23, 2012
    Long-distance move from Alabama
    RENT A UHAUL INSTEAD

    First off they had all of my speech information incorrect, I emailed them the proper advice and it was still incorrect. My pickup date has been shifted, and when I called I’d allow AAA know I wouldn’t be prepared for pickup on the(ancient ) date  that they shifted without warning. John was so rude! He advised me to stop repeating myself once I inquired why they weren’t honoring the moving contract and informed me I was dumb. I had been told I had to be flexable since he had been a proffessional.  He continued to shout at me and  also be insulting  till I eventually hung up. Here is the rudest firm I’ve ever seen.  Dont waste your time and cash!

  • David Hoyt
    Nov 26, 2012
    Long-distance move from North Carolina
    Terrible service - lies and no communication!

    I scheduled a pickup on Sunday 11/25 with AAA. This has been agreed upon through email a week ahead of the pickup date using Preeta. On Tuesday the 20th I receive a call from another man that works together with AAA and he states that they won’t have a truck in my region on 11/25. It would be no less than a week after. HOWEVER, they’d really have the ability to track one to my home on Thursday the 22nd – Thanksgiving! Seeing as how I desired my own furniture to arrive in Seattle as soon as possible, I consented to this. I had been advised that their driver would phone me on Wednesday using a window for when to anticipate them. The driver didn’t call on Wednesday. The driver didn’t call on Thursday. The motorist did not appear in any way. At 6pm I emailed Preeta and thanked her for causing me to miss Thanksgiving with my family (they’re 5 hours off ).
    She called me back the following day and explained that their truck had broken down and that I really ought to have called her on Thanksgiving – like it had been my fault that nobody touched me out. She also admitted that she was not at the workplace on Thanksgiving but”someone could have been there to answer it.” So then Preeta informs me that they could call me on Monday the 26th (now ) and allow me to know when the truck is going to be here. I waited until approximately 10:30am before emailing her back and telling her to get dropped.
    Do not agree to anything relating to this business – read every one of the reviews. They’re scammers and have the worst customer support I’ve ever observed. Due to these clowns I now have to postpone my transfer by weekly and begin my job a week later than I’d intended. Now I look like an idiot to my new boss since I can not properly explore moving companies. Thank you a lot.

  • Joanne Hale
    Apr 27, 2018
    Long-distance move from Missouri
    Beware

    If contemplating using AAA Family Transfer, be sure to know their business model: bidding reduced, then harshly add last minute added fees the day of transfer, enabling one to cover up under the strain and time period of going day.

    We booked them partly because of their competitive cost, but largely because they guaranteed a fast transit period – two days in contrast to up to 13 days in the contest.

    We hoped to pay extra fees for many additional things not on the stock. What we didn’t anticipate: On the afternoon of the transfer, a part of the team started instantly loading the vehicle while a guy did a list and started reviewing together with us a listing of additional fees (MOST OF WHICH WAS PREPARED BEFORE THEY ARRIVED, BUT NOT SHARED WITH US PRIOR TO ARRIVAL.) Extra fees ranged from 75 per year to wrap huge items (beds, seats, sofas, etc) for security (against the arrangement, which recorded this as contained ), to additional fees for things they promised were oversized or fragile. The stock recorded 85 boxes. They counted the tiniest boxes first (some no larger then a toaster); after hitting 85 boxes, added (biggest ) boxes could cost $100 each or longer. We requested them: Why is this average? The answer the majority of people simply go along with the additional charges. We did not – cancelling the contract and move.

    The organization did live up to their guarantee of a complete refund. We were only stuck with locating a last-minute option.

    While performing research on moving firms, I was anxious to obtain a AAA Family Move optimistic review which was really written by the proprietor (without imagining that his connection with the firm ). I pushed apart this integrity red flag; my error

  • James Watts
    Dec 3, 2019
    Long-distance move from Kansas
    Great job

    I was somewhat worried after reading the testimonials and ended up hiring a different corporation. They did not show and I needed to be outside so these men were my very last alternative. Not only did they all come thru but did a fantastic job. I drove directly to Phoenix and the truck got there the following day. My experience has been very positive and could urge AAA household movers

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