Unique Moving and Storage

WOW! After reading the other reviews, I feel silly for never looked at the site prior to hiring them….but then again, I utilized Assurance Movers that, without ever acknowledging the fact that they were planning to sub contract the merchandise to Particular!!!! WHAT A MISTAKE!!

I invested over $17,000 moving products out of Orlando and Atlanta to Cincinnati and wound up with over $12,000 worth of damage and a number of the products were worth!!! A number of antiques and items were with me for over 35 decades and are no more a part of my entire life. Due to Specific!!

This past year I moved house from China with Asian Tigers and at a whole 40′ container, I’d no harm. With Assurance and Particular from 1 town in the US to a different US city, the harm was dreadful.

What a gloomy welcome home for me personally!!!!

I moved from Ohio to South Carolina and wrongly used a broker who finally contracted Unique storage and moving to perform the transfer. It took 2 weeks to my possessions to make it down to my new home while I needed to go out and buy clothes, air mattress, & essentials. . The majority of my kitchen utensils, bowls, and cups finished up broken, and my kitchen table has been banged up pretty good, two kitchen chairs were broken, and java table has been broken and a whole lot more. My gambling strategy and games never produced it that I should have known to not even pack it together with my things, my error… they shouldn’t have believed I leaned enough while they drifted my condominium with vacant tape plastic and rolls. . Do yourself a favor and steer clear of those [EDIT]!

They’ve had my furniture because 2/24, this bus March 13 and they state it’ll still another 9 days. Totally unprofessional

AAA contracted these men so I believed they could not be that bad. Unfortunatly, I had been incorrect. They billed double the estimated cost. Our material has been abandoned in a warehouse in Ohio until approximately 5 times ahead of the shipping date. The majority of our breakable material has been broken. The day they attempted to send they strove to push their 18 wheeler through residential back streets to reach the place (I live right off an arterial road). They have stuck on a traffic circle and obtained a ticket so that I had to pay to get a shuttle the following day. They then attempted to get a tip from me. I could not receive any expediency from client support even as the deadline approached. Definitely the worst company I have ever dealt with in almost any area. Additionally a giant spider hauled off with all the material (such as baseball dimensions spider). I kept seeing it for approximately three weeks following our stuff had been delivered.

I’m beyond frustrated with Particular Van Lines. I contracted by Assurance Van Lines that sub-contacted to Particular to transfer things from mother’s home in Ohio into Houston. Contract states”delivery can require 1-21 business days (1001-1500 milesper hour 2-8 times ). It’s going be 30-days 9/11.

I needed to telephone Assurance (8/8) to figure out the pickup, Karin (Particular ) known as stating pickup was scheduled for 8/10. THEY DID NOT PICK UP UNTIL 8/11. “The vehicle broke in Columbus and has been awaiting a component”. It seems this normal response when they can not produce the scheduled pickup date. I needed to have my own DIL fulfill the motorist on 8/11 since I had been in the airport to come back to Houston. Fortunately, she’d taken the afternoon off to manage back to college things; differently, I wouldn’t need anybody to fit up with the driver (possibly my kids function ).

Anxiety level raised, once the driver ruined the gutters while financing in the drive. As soon as I emailed Assurance images to submit a claim, I had been told that they forwarded my email on Particular and someone could contact me. (BTW, all of the telephone numbers on Particular’s site don’t get the job done.) I did, however, receive some in the email in Maria Lopez (Particular asserts ) offering me a few to Anthem Claims. Anthem only manages contents harm not land damage by the vehicle. I’ve been unsuccessful attaining Maria Lopez by telephone. I have left many messageswithout any return telephone or it moves straight into voice mail. I have also been ineffective reaching a supervisor twice.

David known about a 1-1/2 months later I got home (approx. 8/22) asking when I might choose shipping. I informed him 8/19 as’d indicated on a type that I completed and returned to them. He explained he had been working on the shipping program and could call back. It’s currently 9/9, nevertheless no ETA shipping telephone. Since talking with him, I have called him twice, leaving a messages. On 9/11 will likely be 30 days because select up. I have predicted Assurance Van Lines 3 years, double no shipping date;. Third call (9/6) has been advised nobody replied, it was near to 5:00 plus they’d likely left. Assurance CS rep said I had to await them phone me using a date (not great ); OR phone them (Assurance) back in the afternoon. Strange how nobody answers when I call.

The only real time talked with David, I inquired if my possessions are sitting at a storage container, YES. I am hoping that its some where in Ohio rather than Florida (awaiting Hurricane Irma). Loading/unloading/reloading is a fantastic way for things to go missing or get damaged. I have many pieces of antique furniture plus 5 – 45 gal plastic bathtubs with breakables, two of which have irreplaceable classic glass and an antique kerosene chandelier. I bubble wrapped everything, I only hope it is good enough and the bathtubs are not crushed or dropped.

The point is, this is the worst company in history and also their customer support is reprehensible. 2 questions asked with this particular criticism were replied very best I might – Accuracy of Estimated – shipping hasn’t yet been created; and also, Packing Service – that I packaged everything, was not present if loaded.

This really is the worst company ever I advised them to not deliver the furniture once they phoned me in the afternoon then at 10pm the night that they phoned and asked when the could fall off the furniture and I was out of town by then. Inform them you weren’t suppose to return in line with the telephone call and they stated they will place the furniture in storage and bill me for this. Karen it that the worst customer servie individual ever she never allow you to converse and the proprietor is a even worst.
DO NOT USE THEM I AM TELLING YOU

I feel this moving business is exceptional. It needs to be the strongest moving business in the nation, making it distinctive in my own book. Most movers probably couldn’t compete with Particular because of its title of worst plumber on the planet. Particular knows every trick in the book and doesn’t have qualms about using them. Even though the quote was roughly $2800 and then increased since I phoned the booking representative –Plymouth Relocation Services–Particular billed me $9000 for transport personal things from a 341 square foot condominium plus two bikes and approximately 10 boxes currently packed. Threw everything in a large box, such as Kosta Boda vases, jewellery, clothes, shoes, etc.. The condominium is a lease therefore all dishes, furniture, etc remained. I suggested to the movers that the price was too high and had been advised that when I did not pay, they would throw the things at the parking lot. I lived in a condominium complex and did not wish to take care of the consequences of my things all around the floor and ruined. And folks mad and my needing to stay more days to clean up a mess which probably was not likely to be washed up really easily. I advised Particular I had paid Plymouth Relocation Services for your transfer. Particular told me that they never heard of Plymouth Relocation Services and could dump all of my things at the parking lot when I did not pay them the price they asked. This was midnight and I needed to depart in the morning, and so I paid the cost (must have called the authorities, if I’d had my wits about me personally ). I immediately contacted Particular and Plymouth Relocation that the following day and had been advised that there was nothing which could be accomplished. I signed the paperwork, and I had been advised. I informed them it had been signed under duress after midnight having a truck packed with my possessions which were threatened to be thrown away from the truck. It ended up being a nightmare. And it still is. I’ve none of my personal possessions. I phoned Plymouth Relocation and informed them about this story and they stated there’s nothing they could do. When I informed them that Unique did not even follow DOT directions for filling out shifting types, etc, thus a listing of what had been transferred was maintained, they informed me that I should not have signed this. It was a hopeless situation with no assistance coming from anybody who was concerned. I finally stopped payment on the test; known as Particular and said I needed my own possessions at the first cost quoted by Plymouth Relocation. And Particular told me that they had no duty to stick to that cost. Whenever that they felt like it, it seemed like the additional into the price tag, suggesting that Plymouth Relocation did not quote accurately. If I had been Plymouth Relocation, I’d fall the movers out of their builders because Particular spoke about them like they had been idiots. It’s a nightmare of the worst proportions! I don’t have any clothing, ribbons, jewelry, etc. and also don’t have any idea where they’re. And no thought if I could ever see them back again. Moving to a different nation with no coatings, clothing, books, newspapers, makeup, and documents necessary to conduct business etc is a significant burden. To need to purchase new clothes since the inspector won’t deliver is absurd. I read a few reviews about Particular and see that they delivered a few things to individuals. Actually once I called Specific, the individual to whom I spoke did not know whether Particular had my things. It has been a nightmare since I spend more money and time purchasing clothes I’ve already but to that I can’t gain access. I am unable to even submit a claim only because they convey to me that they do not have my things so how do they give me them. None of this makes sense. Like the other reviewer stated,”We do not understand where our items are.” Neither do I.
Wish that I had never heard of Plymouth Relocation Services and Specific Moving and Storage.

This provider is a complete joke. The girl on the telephone is an entire bi**h. The business has just taken so long for here, they are rude, they stipulate occasions, and they’re absolute garbage. I had been frustrated on the telephone, and that mad woman YELLED at mepersonally. Absolutely pathetic!

IF A BROKER Provides YOU THIS CO.. DON’T Let Them MOVE YOUR STUFF!
From now we obtained shipping, our things were moved many times from truck into storage and back again! As it was finally sent, things were broken, items stolen, items missing, items soaking wet (publications, etc), bathtubs were crushed, boxes smashed! I really could go on and around!! A 1200 claim was created and they determined we’d et a test for 93!! Plus more cash was constantly added to that which was initially quoted several occasions and they always needed the cash up front. And. . .the truck was too large to deliver consequently needed to rent a bigger truck, hence loading and unloading everything yet another time!! We’re still discovering broken items! In addition, we have a huge mirror box of items belonging to somebody else! Have tried a lot of times to make them attempt to locate the owner, but nobody cares! There Aren’t Any EXAGGERATIONS HERE!

Haven’t seen our possessions however and they need rest of the money delivered to them prior shipping? We do not understand where are matters are.

Never use this organization. They’re unprofessional and may care a bit about how they manage your own stuff. I had so many things broken and that I registered a claim three weeks past. Nobody will return your phone. Been attempting to get Karen in claims dept by phoning and email and that she never gets me back. I dont under stand the way they could remain in operation. With this kind of horrible support. I’m still waiting for reimbursed. I did record with the BBB. We cant let the company get away with it. I won’t ever return what I lost.

Most horrible experience ever! Do not even know where to start. Rhonda from downing storage and moving explained that because I had such a little bit of furniture and things and they already had a truck at Columbus, Ohio travel to Wisconsin, that the amount could be half and the excursion could be rapid. Truck picked up things on March 9th, 2017. Shipping was to be made on Friday, March 10, 2017. On Monday, March 13th, Rhonda phoned and stated that the truck could send the things on Tuesday or even Wednesday. I took off work for those two days and there was no shipping. I predicted and Rhonda wouldn’t pick up. Another individual from special proceeding predicted and said she had been the dispatcher for its supply and that my transferring things were still in Columbus and that she didn’t possess a driver. She stated that Rhonda never called and stated that the truck could send on Tuesday or Thursday. She explained that the downing moving and one of a kind moving were spouses. She stated that we might have a 3-way phone with Rhonda, Mona, as well as me. I waited 1 hour and also the 3-way phone never happened. It still has not happened. Mona explained that the 3-way phone will get us all on precisely the identical page. Eventually , I got the telephone number of the motorist that was likely to provide. Mona telephoned me and advised me to speak with him. His name is Eli. I talked with him and he also said he had been in Pennsylvania and there wasn’t any way he can send before March 18th or 19th. I then got a second call from him and then he explained that he will be there the next morning that could be March 17th. So I had my roommate phone off work and then await the vehicle. Eli called again and explained that it would be more like 2:00 pm. My boyfriend might have at least worked 1/2 day. Now between both of us, we’re outside 3 times of work.

During this adventure starting March 9th, 2017, we predicted numerous times attempting to talk with somebody to obtain an notion of if the delivery could occur. We left a lot of messages on replicated voicemails. When our contact man shifted from Rhonda at downing proceeding to Mona at exceptional proceeding, Mona was quite rude and condescending. She wouldn’t allow me talk. She continued to shout and discredit all that Rhonda had initially told me. The payment were also incredibly eccentric. You will find 3 obligations created. The very first to reserve the moving business was shipped to PayPal. When looking farther, the receiver lived in the uk. The next payment that the day of pick-up needed for a chef and forced out to downing proceeding. We signed paperwork but received just 1 sheet receipt for payment and items. Never got a definitive contract prior to that or then pick-up moment. We’re suppose to get copies of this contract signed through email. This still hasn’t occurred. The last payment has been made out to particular storage either by postal money order or money.
We get the supply at 3:00 pm on Friday, March 17th, 2017. The motorist, Eli, refused to carry anything off the vehicle before he had been handed the sum.

Actual quick and straigh into the stage.

Hired them and got things lost and damaged. It required a lengthy time to receive the claim solved… by the finish, the were”prepared” to repay me $36.00 for a Plasma TV and a expert HQ printer!

After asserting and literrly fighting for what it had been mine, then they”settled” for about $350.

I had been robbed.

I hired North American Relocation business to assist with a current movement. I explained that I had a tight turnaround for both pickup and shipping, which they ensured their staff to adapt. They reached out for their neighborhood ohio seller’Particular Moving & Storage’ to affirm they could adapt my program. They were suppose to pickup Monday, January 30th involving 4pm-8pm. They did not appear till Tuesday, January 31st at 10:30am, then charged me an additional $850 afterward North American’s unique quotation. As they had been late picking up my items, I needed to take an extra day off function (reduction of reimbursement ).

They had been placing my items into storage for a couple of weeks in columbus before my flat was prepared to transfer in. I phoned them Tuesday, Feb 7th at 9:30am to tell them I would be prepared to proceed in Friday evening that the 10th or anytime that the 11th. They said they’d let shipment know to program. I called a few times to confirm and was told that the motorist could be calling me about the weekend to fall off, but it might be either saturday or sunday. I discovered nothing much saturday, sunday, and now Monday. I predicted North American Relocation to get assistance, they informed’unique storage & moving’ of the shipping issue. Particular moving phoned me that AM to inform me exactly the identical thing they have been saying all last week, the motorist ought to be on his way shortly and they will call me if the material is about the vehicle. Now, they are saying to phone them Wednesday, if I do not hear from these. Currently, me and my 65 year-old mum are banging the ground of my very empty flat and I frankly don’t know whether I will ever see my things undamaged or damaged again. They’re saying that they have 21 days to receive me my things and I do not know how a corporation can do business such as this. They are absolutely holding my items hostage, causing psychological and financial burden to me. I am looking into legal counsel today for some help. This business ought to be shut down.

WORST MOVING COMPANY. They have been contracted by Assurance van line solutions, which isn’t a fantastic firm either. They appear and include $400 for our estimate we got out of Assurance and fill every thing okay. We get into where we’re going and our belongings does not appear till 7 days later we informed them we had it, thus a complete week without a thing. Our items had gotten moved on a semi truck and once they opened the doors it seemed like what had simply been thrown from the trailer boxes dropping outside the entire nine yards it had been dreadful. Afterward the damages arrived, bookcase totally ruined my mountain bike gearing was totally shattered dishes and plates broken boxes ripped openand my vacuum had been ruined the compartment which holds the dirt needed a massive gap inside a bicycle we had them transfer and a large dent and scrapes all around the fender and thats only the beginning. ON TOP OF THAT ONE OF THE MOVERS ASKED IF WE WANTED TO SMOKE WEED WITH HIM AFTERWARDS!!!! ARE YOU KIDDING ME!!!! WORST MOVERS EVER.

Don’t use this provider. I had been told something by the agent – I believed I had been utilizing National Moving. Apparently National Moving contracts outside the motions to individuals who simply don’t care. Pickup needed to be postponed by a day. Throughout interview with agent, I had been told my furniture could be placed to a truck at Missouri and introduced straight to me in Florida. Delivery could be 3 -5 days. At pickup they additional $600+ into the price tag. Told me they’d move it all, or none of it. I had been in Florida with no furniture, no mattress, nothing awaiting them. Communication with these individuals are hopeless. Nobody told me that they put my furniture onto a truck along with other people, delaying transportation. Nobody told me if my furniture will be delivered before I phoned them. I had been given the drivers phone number. He explained”that do you believe you are? Some special? This Isn’t FedEx”

My furniture arrived finally. Some busted (a crystal lamp given to me by my parents), 1 seat to the dining area set was busted. I Won’t Ever Utilize Them again.

Don’t use this business!
Horrible company, unresponsive employees, careless and don’t send in a timely way!
Atrocious experience.
I repeat don’t use if you would like to maintain your own profits. These people are thieves!!!

This organization is horrible. They’ve made my move a distaster. They don’t communicate, half of my stuff is broken, and they’re scum. They do not even live up to what they state. They double estimate on what they state. My proceeded began in 2500 and is currently around 4086. Patty, is rude and does not care about the Client What the movers state and what’s being done is just two distinct things. I now sit at an apartment without a because they could not communicate. My automobile was suppose to be listen now and now it’s unknown. I hate this business!!

I initially contacted Assurance Vanlines who contracted to Particular Movers. The loaders Shane and Alex were so fantastic. The unloaders, not too much. Even though the possessions were unharmed, a few my bags were ruined. They called the exact same day of shipping, not the day before, as he explained he’d. They understood they were coming into a military base and needed to own ID. The motorist needed ID, but his helper”dropped his pocket a few days past”. I think that understanding he was likely to get to unload by himself, he ceased somewhere to get a few different helpers, for the he delivered 3 1/2 hrs later than he initially told me. He never told me that he had been getting other assistance. If he had I’d know his lateness. He could just use 1 helper since another failed the background check. Mona, in”Quality Assurance” called me another day to determine how the move went. I believe she already knew how it moved, as my daughter called and gave them an earful via voicemail. Mona,was the rudest person ever. When I explained what had occurred, she begins giving me explanations for the motorist. Shane, in the time of pickup, asked if there was a time limitation cut off, I advised him 6PM. It’s not stated anywhere on the contract I could see. So she sets it on me as my fault! I, obviously begin to raise my voice and she is”you are becoming competitive” and says she’s going to finish the telephone. She explained she was going to forward my complaint to a manager, I told her fine, I’d really like to speak to somebody else. Obviously NO ONE has followed up. I won’t ever do business using a contracted business again.

Most unprofessional moving experience of my entire life. Not only were they really impolite in my communicating with them, they’ve pretty much ignored all requests to solve my issue. They broke multiple things and I’ve tried heaps of times to get this solved. They asked me to sign a discharge of liability after we agreed to an offer amount (after weeks of attempting to get this solved ) and for more than a year now, I haven’t seen payment. Tired of this $0.60 per pound per article, which though is business standard, their strategy is quite impolite and unprofessional. ($1,500 in broken items, $64.00 sell from business ) Please be aware of the business, you will find too many”great” moving companies out there which is going to take far greater care of their clients than Particular Moving & Storage does. STAY AWAY!

The team members are extremely rude. When you receive a quote from then they’re going to jack it up by 50%. By way of instance my quotation was 3050 and if they came out they bill me $1100 more. They also ruined eight 1600 curio cabinet and they deny everything. They lie that they cheatthey do not have some regard for the client value client services. Karen this so-called owner is quite rude and does not hear clients she instead have her drivers side with her versus the client whining about issues. I’ll be suing them in court over the next month so please do not use this company they’ll steal and rob you blind and they do not care particularly Patricia” and Maria in addition to their drivers Alex and her Italy motorist. I had been on the telephone with her for five hours. And then I needed to get the federal government concerned with the way that they cheated us and forced us to sign a contract without going over it at the darkened and they were late showing up and damaging our things since they place a yard more sideways leaking oil or gas throughout my hutch and also they point to us that it was our fault and that I have pictures to show the issue.

Exceptional Moving and Storage Inc. truly has lived up to its title! My family has suffered a dreadful country together with what we believed was a well known moving business, it was not, it had been a”Broker”. Our son is currently in the Army and cried in far west end of the nation. On July 7th that the Broker reserved our pickup of furniture to its 14th or 15th of Julyand it never occurred, however, repeated calls just got me bogus claims of a pickup. Ultimately , I got a call from Karen of Particular Moving and Storage Inc..

Karen has been friendly, professional and caring! I had been advised that the movers are at my house for pickup around the 21st and they showed up in precisely the time that I had been told they’d be here! Two young guys, Casey and Alex introduced themselves and the light in the end of the dark tunnel disappeared. Casey assessed what had to be achieved, Alex instantly started to tape and cover the furniture since Casey examined the documentation and paperwork which had to be carried out. I was amazed that both of these guys were so professional, considerate, hard working and effective. Both Casey and Alex told me about how well I’d packed and recorded my son’s possessions, this realization meant a great deal to me because I’d completed all of the packaging on my own. Professional packaging boxes, bubble wrap and several rolls of packaging tape were utilized so as to conserve cash, the 50″ flat screen TV actually had a home made box.

This letter is all about the Specific Moving and Storage Inc., in the very first contact with Karen and conclude by Casey and Alex that was the ideal experience. I strongly advise this firm according to their company integrity, professionalism, considerate support and they care for Army serving our nation. My mother, his spouse and also 2-year-old daughter have experienced nothing for 3 months and as of the date, they had been sleeping on floor until his Platoon purchased air beds for them. So now I understand soon they’ll have their possessions because of Specific Moving and Storage Inc..

Casey and Alex, I want you both could service my son, after having a month, I understand you men could eliminate the terrible feelings he believes.

I also used a broker for a cross country go with this corporation. Though the 3 individuals who fulfilled my possessions worked hard on a really hot holiday that is the best I must say. My items were warehoused in Columbus OH for some time and then proceeded to CO in which they were to be warehoused again before I discovered home, which had been the understanding in the beginning of the fiasco. Lots of my items were sent broken damaged or not sent as they’re missing. I also have three boxes of items which are not mine. I’ve contacted the claim firm and was advised to just throw them off. Among those boxes that I packed with fantastic care due to its fragility was started and the products were gone. I still have 3 boxes overlooking. I’ve filed a claim with the promise co workers and have been provided $132. Among the guys who was transferring me in to my new residence actually dropped my sewing machine and took a chunk from my hardwood flooring in addition to destroying the system. I’ve jumped through every hoop needed by the assert coworkers, providing them with pics and quotes for replacement to no avail. I wouldn’t suggest this co nor its agents nor its claim organization to anybody EVER. I’ve given thought of submitting a theft report w that the authorities. If anybody is missing a box with infant memories inside I could just take it.

I hired this firm to Transfer me from OH into S. C. at March and keep my furniture for a single month. I had been getting married and going out of country so that I had them send the furniture for my finacee’s house were we’d be living. So I did not analyze the delivery before June following the marriage. I then found that my new new King size Tempur-Pedic mattress has been lost , the legs in my cocktail and end tables have been gone. My bedroom furniture looked as if it came out of a scratch and dent sale. Boxes of meals were broken, since heavy boxes were areas in addition to boxes marked Fragile. They picked up 40 boxes and deliverd 25. I had been told (that I understand does not count for a hill of beans) that I had been automatically covered for about $10000.00 for damages and lost. So I signed up the waver for complete replacement insurance. Now I am stuck with $5 .60 per pound. My error that I misread $.60 about the buck. But that’s not any justification for blantant disregard for property put in great confidence in your own care. Additionally, I had two lovely 3 ft tall bronze giraffe statues that they left in the ware house. They said they’d ship them another time that the truck was coming like that. ( if ). So I asked them to have an image of these and ship to me so I would have have evidence that they had my home. They did so, but lots of good that did. Ultimately last Month Nov.. I insisted that they ship me my giraffees. I even told them I’d maintain OH 200 miles away from them and they might drop off them, no response. They said they’d ship them UPS, nothing. Last week, Dec I phoned and they said that they sent them. However, they did not understand when they sent, where and from who they sent them. So today my giraffees are gone too. If anybody knows how we could find any restitition for malicious therapy of another’s land, count me in. I’ve picture galore. DON’T USE THIS COMPANY THEY ARE HORRIBLE!!!

Unique Storage and Moving showed up late causing me to need to change my trip. They were overdue none but two times in a row. My possessions were thrown into boxes. Virtually everything we possessed was ruined. All of our furniture needed hurt. Boxes were crushed on birth. Boxes were upside down along with things were ruined. They didn’t care how awful it had been. The men who delivered our items just said you need to submit a claim for it. We had been advised to document with movingclaims.net. I don’t think they’ll do any kind of material. I’ll be taking Particular Moving to court following the settlement is supplied.

Here is actually the WORST MOVING COMPANY EVER. Many broken things, destroyed the very top of my antique sewing machine, however, the most important and most dreadful thing is that they lost my huge box of all my clothing, purses and shoes, and a box of kitchen things. How do I ever replace these clothing things, called a few times, client support is non existent, not known, I needed to keep striving to reach somebody. They stated the boxes have been assessed as they had been placed in the new truck, clearly not or my clothing are here. They then said possibly since they have a major warehouse that the boxes were lost. Are not they suppose to be in 1 area together, snotty response”generally”. They never offered complete replacement coverage, had it swept off, as I afterwards learned along with also the fellow that picked up my things said hint here. They insure .60 per pound totally free, I believed it had been .60 about the buck. Would have surely taken out full coverage. Very shady business and I’m sadden that they are permitted to function and lead to such despair. Shame!!

I went via AAA Moving and storage to transfer my possessions from Ohio to Arizona. They utilized Particular Storage and Moving to find the business finished. My possessions were picked up in Ohio on the time and with really useful and friendly gentlemen. I informed them I wouldn’t be in Arizona until the 15th of August. Unique known to provide around the 11th. Neither myself or the money to cover them was there however. I think they delivered to the 19th of August. A great deal of my boxes had been smashed, a few of them dropped from the truck into the floor ( marked fragile-glass), all of those boxes were torn open with broken glass falling outside,a number of those smashed boxes that I looked at and found broken glass and broken plastic dishes, so my bicycle had a bag around the rear to take the string along with a reflective vest that was unzipped and totally empty. I’m missing a bag filled with clothing, a 6ft. Aluminum ladder, and 12 metal poles that maintain my plate unit collectively. I must construct my home however, so what’s in storage and I have not had a opportunity to check into each box nonetheless. I hate to think what I would find. While Particular was providing my possessions they also attempted to provide a huge image with frame, a gun at a carrying case, a glass top patio dining table, a massive box ( contents unknown) plus an extremely big hose carrier with at least 4 or longer hoses wrapped round it. I did wind up using a thin plastic box together with odds and ends inside and also a plastic box filled with men’s garments which are not mine. I attempted to get Specific Moving and Storage double through email, but they never responded. Then I sent an email into AAA Moving and Storage and told me my story, and the following afternoon I received an email from Particular Moving and Storage. They advised me that they were searching for my missing things. Two months later I got another email stating that they were still looking and could send out someone to pick up the 2 things which weren’t mine. This was 4 months ago and I have not heard a word or seen anybody from Particular, therefore I have decided to compose this, therefore it may help another person to decide on a more reputable moving business. I wouldn’t ever use this company again!

Recently moved throughout the nation utilizing Particular Storage and Moving (Booked through Alliance Moving Services) along with the encounter has been/is still horrendous. My transfer has been over three months back, I only just recently got my items (after several weeks of thinking it’d all been missing ) and the firm has over-charged me tens of thousands of dollars. Approached the BBB concerning the business with no chance. Unique Movers would not talk to me via telephone or email and discounted the BBB’s efforts to reach out to them too. I can not even tell you how much I regret using this business. Do not place yourself at precisely the exact same situation I did.

I’m in a similar circumstance. USA Moving Group reserved the move for me personally with Particular Moving and Storage. My furniture was eventually picked up at 6 PM the evening before I flew out and after my furniture was around the vehicle, the price went up $700. I was guaranteed delivery in 14-21 days and it’s getting real close to the 21 days.  They can not appear to discover the driver of this truck with my furniture now. They didn’t notify me if the furniture was being picked up in Miami so that I could get insurance.  It was one enormous fiasco and wondering when I want to call the police and file a lost furniture record? Any info?

National Moving Group (agent ) and Particular Moving and Storage (carrier / pick-up)
Issues in delivery and pick-up; unannounced change of carrier; guaranteed return calls don’t happen; no shipping schedule provided
We moved a few times (in Europe, trans-Atlantic and in-State). This move has been from Michigan into Utah – big home to big residence. National Moving Group (NMG) provides moving agent services to guarantee a smooth moving experience. NMG’s representative generates an extremely positive and dependable picture. Unfortunately that was about as favorable as it gets. After the contracts were signed and we compensated NMG we needed to cope with different people and NMG generally did a massive step backward — directing us to speak with the subcontracted provider straight. The moment we signed the papers together with all the carrier, NMG was lawfully from this picture and we did not obtain any support in terms of”a smooth moving experience”:After registering the contract with National Moving Group (NMG) we had been advised:- the transfer would take about fourteen weeks (approximately June 26th)- executing carrier firm to become Olympia Relocation (A BBB)- agent could review product list soon before pickup- packing/loading on two days because of size of moveA agent called a couple of days prior to the set shifting date to validate closing packing list. Many quite big furniture items were offered and removed from the list. The moving cost dropped just marginally – clarified since the quotation relies on a specific volume/weight grade and the thing decrease not being large enough (a 7 chair patio wicker furniture combo and a whole 8 chair metal terrace table/chair set???) .The carrier predicted on Wednesday, 1 day earlier initially planned launch date for packing/pick-up (Thursday), to”affirm” they’d pick June 12 (Friday). 1 day just for loading and packaging. Carrier didn’t stick to the discussed two days (loading and packaging ). Our explanation regarding how big this movement was discounted – no effort made to get packers coming on Thursday as supported by NMG. Calling NMG didn’t result in any settlement of the problem -“this really is a carrier thing” we had been told.The carrier that revealed on Friday wasn’t the declared Olympia Relocation, IL (A rating with BBB) but Particular Moving and Storage, OH (UMS).  UMS is recorded with only 1 engine unit and one driver (D evaluation with BBB). No info on carrier shift was supplied by NMG. No opportunity to reassess carrier and respond on bad evaluations. This seems much like a Bait and Switch strategy!  UMS turned up using a single little rental truck describing that another truck could follow. We learned that the merchandise goes into a warehouse to be reloaded into a larger truck. Again — at this point we had been out of choices since we needed to get everything packaged and going on daily.  NMG didn’t say that the moving products would be attracted to the carriers warehouse to be unloaded, stored and reloaded into another container/truck. Because of greater chance of damages and dropped things this is something we would have never consented to.A couple things were inserted at walk-through. Surely not more than what the initial quote quantity was. Cost increased appreciably (no expression of the previous described volume/weight grade ) over initial quoted value. We predicted NMG – response:”that is sensible” and we ought to cover. Driving cost upward when we were at point of no return didn’t leave us without choices.3 individuals from UMS fought to pack and load into 1 day – requiring a substantial quantity of assistance from our side till about 1.30am on Saturday morning. Wife fetched meals and beverages to maintain crew inspired. Upon unpacking we needed to realize that the packers didn’t utilize any maintenance with these items:
– Drawers were just turned over and drained in boxes (e.g. silverware)
– Wardrobe boxes (we paid high cost for Certain boxes) didn’t possess hangers and all clothing were simply dumped in
– Heavy things were thrown into boxes with glass things already packed
– Motorcycles not shielded
Upon completing packaging UMS requested me to fill from the first date for shipping. I said 6/16 when I’d arrive at Utah.  UMS didn’t clarify that this date could place the day 1 to their delivery window. 
A number of calls (occasionally 3 or 4 per day) into NMG and Carrier involving 6/16 and 6/30 so as to get delivery date/window.  NMG pretty much returned no telephone – even though they constantly promised to research and call back in a couple of minutes or at the close of the afternoon — it didn’t occur! We contacted the company UMS directly – quite horrible attitude towards us and at any stage they apparently stated that they could have 17-21 business days (that’s 3.5 to 4.5 calendar months ) after the established date for earliest delivery. Originally mentioned by NMG: two weeks! Pressuring NMG dispatch they eventually confirm that this really is based on their own contract with UMS. It seems that NMG purposely supplied wrong information.A shipping window was eventually supplied on June 30 – saying July 9 through 13 (4 to 4.5 calendar months following pick-up). Reason supplied was overwhelmed trucks because of summit and that UMS at the point was attempting to discover a driver! No settlement once we requested expediting of dispatch. 
The touch to the motorist of the sending truck was supplied on 7/6 — shipping occurred on 7/9. The true carrier executing the transportation has been LV Moving — yet another carrier.   Neither NMG nor UMS ever said that UMS would outsource to another firm — however — because UMS seemingly doesn’t own trucks and drivers that this was to be expected. Expertise with LV Moving see under.
We had many damaged and broken products. Fortunately most higher value things made it OK or we can fix them. In terms of our cherished bikes, they have been filled without care. Handlebar finishes were used to anchor the bicycles in the vehicle — chrome all scratched. A chair had a wonderful hole in it — the bicycles weren’t in any way crated or shielded with padding. Someone just place a sheet of cardboard over them. 1 kickstand was bent backward. To guard the bicycles if they’d fall somebody place one of our bed-mattresses beneath it (mattress not wrapped in plastics or so — all filthy upon arrival (fortunately it was a spare one). An air-hockey table has been disassembled but only shielded with a tiny bit of cardboard. Most plastic components (objects, corners, etc.) were also broken. The toes of the desk were broken and that I had to construct metal braces to reassemble the dining table. A busted fish tank (excellent idea to set it into a box with no sign of”glass / handle with care”, lots of broken smaller things and the necessity to acquire all suits and tops (they were simply dumped into boxes) washed and ironed are only some of the additional troubles. Many boxes appeared to have gotten wet and a few metallic things demonstrated rust on them — apparently our stuff was sitting out or in a really humid atmosphere for quite a while.
Services offered by NMG and UMS were poor — no aid to fix problems. Contracting NMG for a broker to”help coordinating a smooth movement” was really the very first step to making the worst moving experience ever.
LV Moving (real carrier executing the transportation )
Tim out of LV Moving really proven to be an excellent man and he supplied the favorable support we anticipated. Tim turned up precisely at the time that he had told us earlier. Along with both motorists 3 additional regional men showed up for unloading. Tim was worried since when he had been loading he saw that a lot of boxes that were damaged. The men unpacked and analyzed electronic equipment (TV, etc) to make certain that they had been undamaged and we started several boxes to test on damages. These men were exceptionally friendly and worked fantastic. They got all in the home — no damages on walls, flooring, etc. — re-assembled furniture (as much as they can because many hardware items were lost ), as well as took away lots of the empty boxes. This team was simply great — sadly the damage was already done by Particular Moving and Storage’ poor set — nothing Tim and his men could alter.