Simpsons Removals and Storage

THEY ARE UNRELIABLE AND DISHONEST. They’ll TAKE YOUR MONEY AND YOU WON’T GET A REFUND. AFTERWARDS THEY WILL TELL YOU THAT THEY WERE PLACED UNDER LIQUIDATION. We paid them to transfer our furniture from London to Cape Town. After 6 weeks I had to find another company to ship our products as they’d retained it in their warehouse the whole time. They do not respond to emails or telephone calls. Missing nearly #3000. Quite unprofessional and our products weren’t even suitably wrapped. I’d rather do business with Somali pirates compared to those dishonest men and women. They deserve no stars in any way. Reported them to Trading Standards. They dishonestly took my money knowing that they weren’t able to send my products. In my view this is obviously criminal behavior that ought to be investigated by law enforcement.

They’re pirate not elimination business
My furniture eliminated on the 28th of December and not even loaded yet in UK.

They requesting me ransom to discharge the things if I would like to complete the elimination with a different corporation. Simply they’re holding the things as hostage and twisting my arm to cover them 2K.

In summary don’t utilize this business in accordance with the other reviews. We proceeded from UK to Germany in summer 2018. They appeared professional initially and supplied quotes and advice as requested. We ended up transferring less quantity than we believed but were advised it wasn’t an issue that volume was constantly check on arrival in their depot and some discrepanices could be sorted out. As we delivered less than quoted for we had been because money back. I’m still awaiting that cash that they have told us they’d pay and are simply not. They wont answer the telephone, they’re a nightmare to manage, they provide unlimited empty promises. I’m now taking legal actions to sort out this.

Moved from California to Berlin
I’m likely to be brief: DO NOT HIRE. I did unknowingly just because this business was made by my global moving business in LA.. I will not employ myself although I do have another movement coming up.

Initially shifting from LA to Berlin. I needed to change Germany to Spain because my products were sitting at Simpson’s warehouse for 3 MONTHS (+2 months traveling by boat from overseas ) and I am currently 5 weeks pregnant and independently to unload!!! However, as I had been counseled by email, this would not impact the shipping date.

The very best part? There is still NO SCHEDULED DELIVERY and there’s no way I will unload by myself once I am… 6… 7… who understands!! BECAUSE THERE’S NO SCHEDULED DELIVERY YET. My family resides in Spain, thus the shift, so I can get the help that I should not have wanted, had I got my merchandise in a timely manner.

The reason that they give me? There are not any trucks out there. Just how on Earth you are a moving business, and for weeks you do not understand if your trucks have been scheduled to return in their existing trips?

I’ll then be moving all of my spouse items from Berlin into Spain also, and will definitely not look at hiring Simpsons if I am not given a real shipping date for my own merchandise and also check that all my stuff would be in proper order. 5 MONTHS in complete have my items been traveling the planet, when I had been given a 8 week quotation. I have had to purchase a whole lot of things back again.

Horrendous experience. Nerve wracking. Unfair.

DO NOT USE THIS COMPANY! We’ve got heaps of connections with support businesses weekly, on line and online. We normally do not spend some energy on bad customer support, and we’re normally quite functional and flexible. This encounter simply went a lot, at each interaction.

We’ve moved globally 5 occasions, never have we coped with a somewhat unprofessional, unreliable and impolite business. Their employees have been”brainwashed” by those owners, so choose no responsibility, do not demonstrate any compassion and do not find any answers for their self imposed problems.

On the outside, Simpsons Removals and Storage seems to be a”well family run company” that places a pride in providing top excellent services. However, in reality just until the contract has been signed and the deposit will be paid; from then on they did NOT care for us as clients. Then it’s all about maximising their earnings!

Mark Lockett, among the surveyors, did the site survey, and he offered in the business quite well. But recall, what he had been selling in, the business couldn’t send against. Mark was totally out of reach if problems began to happen. We requested to talk to him over 10 occasions to face him with his claims, but he never called back or reacted on inner messages. Max Oughera from the revenue division didn’t care, he also called the stipulations and has been so rude and patronising.

PRICE MATCH
Simpsons Removals and Storage deceive you if they price match a competitor cost by decreasing the quantity, since they constantly bill the client for the true volume they select up! Their justification was, we believed you’re eliminating a few of the items, that was not the situation, we upgraded them throughout the procedure about what changes were made in the poll has been completed to the true packing day. So no real surprise for them actually. When difficulties occur you’re managing unique people, nobody takes responsibilities for that which has been agreed up front, it doesn’t help when they don’t return to e-mails or telephone calls. We’ve had over 90+ e-mails to bargain with them with this global move.

RESPONSIBILITY & ATTITUDE
Simpsons Removals and Storage guaranteed a delivery date before signing the contract, even when deposit has been paid, a van had broken down, and then another van breaks down the 5 days lead time rises to 10 and 30 days, they don’t compensate you — again they refer to provisions and conditions, it’s all of your difficulty, if you decide to perform a part loading service…. According to these, they don’t have any responsibility, once the trucks keep breaking down…

The way they approach it’s totally unacceptable, many firms in this scenario will attempt to do what they could, however Simpsons Removals and Storage identifies conditions and terms, it’s YOUR problem rather than theirs. They lack knowledge that they cope with people’s matters and not knowing when your family things will arrive will place unnecessary strain on a family and particularly kids. We needed to reach out into the person who owns the institution in order for them to care for the circumstance. In the conclusion 85 percent of our family has been sent after 10 weeks and the remainder 15 percent was sent 6 months after. Simpsons Removals and Storage were unable to discuss what had been one of the 85 percent of their very first shipment and they didn’t notify us before the day before delivery. They treat you without any regard.

PACKING
Expensive items were poorly packed — or maybe not at all, our pricey dining table has been wrapped in a fabric and also of course was ruined in arrival. Our Montana wooden box furniture, weren’t wrapped at all and so were all scratched and damaged in arrival.

PREMIUM INSURANCE
We paid a high quality insurance, but rather time consuming to take care of the insurance carrier, since they attempt to eliminate the bare minimum, they kept saying that our ruined dining table can be mended, regardless of the maker had the opposite view. They then stated our dining table was scraped, since the moving team had left a note of the, despite we’d images of this dining table only before it had been transferred from the home. Don’t expect it’s going to be a simple ride to file for anything.

Overall a very stressful period, coping with an experienced and impolite business. We wouldn’t recommend anybody to utilize them along with the insurance carrier.

Horrendous! Dreadful from (nearly ) the beginning – lies and cover ups, things missing also in my transfer from UK to France. Given my remedy in Simpsons Removals & Storage Ltd., also despite the fact that I took out additional insurance, I simply know to take care of them for damages and reduction is going to lead to nothing. 2
Months after (it’s possible to imagine it requires a time to completely unpack – and I am running a company ) I am still finding plenty of lost things!!!
Simpsons MUST be conscious of unclaimed things rapping about. I suppose they have employees that have lucked out and maintained a part of MY HAUL.
The packers were dreadful – among those Simpsons Removals & Storage Ltd.. Packing Staff’s starting line was”I Need to do this fast, since I’ve got an interview for another project
Afterwards”. Their language and behaviour was a complete disgrace. The’surveyor’ wildly suppressed my own load. . .lets call him”Tom Thetford” as that is his title. Certainly, return, the quotation given to me has been obviously supposed to acquire the organization. I had been lulled by the patter, and then TOM diminished to endure by his first conversation and that I had been advised by his boss that TOM had been
‘mad’!! Ha, I doubt that he was as mad as I had been!! The quotation that came by email has been even less than Tom Thetford’s verbal accounts once we met in my storage device – a storage device that gave a very clear sign of exactly what I needed to pack on his lorry. .

There were things NOT from the storage device and I advised the
Surveyor TOM exactly what they have been – INCLUDING exact DIMENSIONS of a pool table.
Before I signed up a second member of team promised me”the longer you have the more economical it’s”; – that was to be crap. The last statement was nearly twice the initial quote with additional insurance at the top. A Great Deal of to-ing along with fro-ing of mails, especially with the team member that hooked me – lets phone”Ersin”; because this is his title – and that I actually received an email
(in error) in Ersin’s exceptional telling Ersin NOT to get me!!! – Professional – er, NOT.
Subsequently Simpsons Removals & Storage Ltd. whined about shipping and I’d given them nicely over several months notice – almost two weeks really. I’d not have booked when I felt that they could not take my 5 day window for shipping. But they waited until I had been in France and then calmly told me (on email just ) which”2 lorries were broken down”; along with my delivery has been
Currently June 6th!!! It ought to be mentioned that I’ve since been advised by a team member which this was not true with this lorries!!!!!
It’s my view that they took on a lot of effort, and chose to change my dates to match themselves.
Thus, the shipping has been cancelled for a couple of months, leaving me stranded in France without a my home or new company. I asked on April 10th to provide my possessions between 23rd and 26th May….lots of mutterings on how this”ought to be OK”; Simpsons Removals & Storage Ltd. cancelled – with
Email – to 22nd May. They set a fresh date of June 6th and this had been missed by 24 hours as Head Office delivered my delivery men on a different job! As an alternative to me that the men were shipped (beyond me) into South of France and then back up… which makes it
Impossible for them to reach me daily.

A disaster from begin to end – DO NOT USE!!!!

I used ton’t believe a word that they said after some time. They allow me
Down hugely and I’d not have signed up had I understood the parameters. Be sure when you reserve with a business which you lock down dates….do not think”it ought to be OK”.
Simpsons Removals & Storage Ltd. have been a costly error. I’ve friends moving to mainland Europe, and I am making sure they all know to dodge Simpsons Removals & Storage Ltd. completely and warn the others of the same.

Naturally, they gave me the choice to offset – by that time they’d my deposit and all of my possessions in a lock up from Dartford, therefore it might have cost me to repatriate back it into my storage device.
Ah. Memories flood back of exactly what
Has been a dreadful encounter with Simpsons Removals & Storage Ltd..

‘Removals’ – yes, a number of my things permanently. Storage – yes. . .but maybe not everything, a few things they had been in control of keeping increased legs and churns away!!!

As I’m in contact with several individuals moving between France and UK and back again – I’m spreading the word. DON’t USE SIMPSONS Removals And Storage Limited.

“Restricted” looks a singularly appropriate term.
.
This ridiculous review will not cover most of the cities or
Counties – therefore I have been required to place the closest in – Guildford into Bordeaux. For the sake of clarity it had been Camberley, UK into Les Alleuds, France

I’ve written a summary today. I’m for Jane and Alison and many others who have very similar devastating tales about Simpsons Removals & Storage Ltd.. The identical dreadful and unprofessional members of the employees are called.

Simpsons really said to me that Tom Thetford- that the”surveyor” was very mad!!! Hahaaaa – indeed Tom Thetford? – less mad as all of the clients you’ve taken to get a long, slow, debilitating financial collapse!!!

Thankfully I’m on many French and UK forums because of the character of my hospitality company in France – thus I’m spreading the word -“Simpsons; simply do not…” much and really, very broad!!

Jane, I really did choose out high quality insurance – but given the pitiful group at Simpsons were too idle and in a rush to reach their next job/interview/fag violate….they labelled all my things on the stock”BOX” – even though every box being tagged with me contents!!!!

For the sake of clarity it had been Camberley into Les Alleuds, France.

This inspection panel appears to believe that there are just 10 cities in France – and Guildford is the nearest to where my things were gathered.

It disturbs me that almost 3 months later I’m still finding missing boxes. It requires a very long time to re install – particularly when I’m running two companies in and from France.

Ooooh, almost forgot to mention, because Simpsons whined concerning the shipping date”likely being no difficulty” – again TOM THETFORD’S words… and then transferring it, and then sending my sending men to the very South of France in the last moment making the next date of delivery too hopeless…I needed to flip paying guests off in a loss to me personally of #1000. Hey Simpsons Removals & Storage Ltd (“restricted” being the operative term!!!!!) – Would you believe I could claim that back in my Premium Insurance…???????

Can’t wait to listen from you…

Sam Brett

Shocking support! I had been sold a load of lies to acquire the enterprise. I trusted this organization and they neglected to receive our own possessions we have worked long and hard for from A to B without even breaking them despite being compensated over #3000. Their get out clause”you did not take superior insurance”. . .the basic part of your project would be to satisfactorily pack items securely so they don’t break and get them to their destination in 1 piece! Customer support dreadful. Client complaints non existent. Nobody cares. They have got their cash end of. DO NOT USE THEM. Any inspection you find that’s great, can just be a lie!