Home Safe and Secure Van Lines
1200 Hibiscus Avenue, Pompano Beach FL, 33062
3.4
55 reviews
Review summary
5
53%
4
9%
3
0%
2
0%
1
38%
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  • Jan Gregg
    Apr 26, 2020
    Long-distance move from Wichita, KS
    DO NOT TRUST THIS COMPANY

    Out of state move. Originally , they appear untrue. Take down your payment, then come get your things, they then shop for 3 weeks, while we proceed to a different state and attempt to locate a new property. If you call to get your belongings delivered, it has gone. They state the storage facility offered it, however, we’re employing a lawyer since we don’t even understand where our stuff has been saved. Complete 5 bedroom house,+ fullbasement,4300sqfeet. Thousands and thousands of $$ They took what we’ve ever possessed. Each piece of furniture, 3 dining tables, 5 bedroom suites, theater chairs, sofas, chairs, TVs, wireless audio system, all of our personal possessions, decor, artwork, kitchen and bathroom, so much could not be replaced. EVERYTHING.

  • Glo Darienzo
    Jan 20, 2020
    Long-distance move from Babylon, NY
    Scammers

    They’re only scammers. They just take your money and employ a no frill moving firm which takes your cash, holds your things hostage for more income. In the event you do not cover they put this up for the auction. If your fortunate to receive your furniture it’ll be ruined, things missing or broken.

  • Joseph Tornetta
    Oct 10, 2019
    Long-distance move from Thorndale, PA
    Zero Rating if I Could

    Stay as far away as you possibly can. Sold me a Platinum bundle and never sent. Moving to package everything in the house with a single team and truck to pick up and send. Did not occur!! Charged me a deposit and never heard from them during the moving process, and it is still not intact. They have you think they’re performing your relocation and when the moment comes. They agent out your move to a business that you haven’t chosen. I still do not have my possessions and it’s been over two weeks. I’ve emailed and called Safe and Secure and I haven’t got a return email or call. They make promises or deliver. They state they’ll be together with you from start to end of your relocation, which hasn’t occurred. They had been with me until my move began and then nothing. I double and triple checked everything I had been to have with my movement. Was assured each time and no extra fees. Was told I’d have my possessions with in ten business days. Picked up August 7 and it’s now October 10 and still do not have my possessions. Proceed from PA to FL. They had been quick to take my deposit, which didn’t go towards the true cost of my transfer, I discovered following the pickup and was being told that I had to pay more cash by another moving business (who I’ll review too ). Promised to cut back my commission (thus ought to have gotten a refund) and I’ve not got the refund. Nothing fair from this business I can mention. Nothing in this critique is an exaggeration, only facts! They were quite nice at the beginning of preparing my movement and appeared trustworthy. Do not be fooled like I was!

  • Kristen Chapman
    Sep 18, 2019
    Long-distance move from Pennsylvania
    Terrible mover-overpromises, underdelivers

    Word to the wise: stay far away from the shifting”firm”.

    You do not have to take my word for this. . .take check out the Google testimonials. The vast majority of people score these 5 stars consuming 1 review..suspicious.

    In terms of my experience, moving cross country using a baby is trying enough. Obtaining a moving company tens of thousands of dollars must indicate that you get a favorable encounter. Nevertheless, it was far away from this. Entire we paid approximately twice the initial quotation.
    I began searching for quotations about two months prior to our move. I stumbled on the telephone for hours using unique companies describing how big our home was and also the furniture indoors. I made the decision to go with safe and protected van lines since Elan, my sales rep, I was so easy to achieve and walked me through the procedure.

    The movement creeped closer and that there has been a week in which I could not attain Elan. The principal line of this business was disconnected. That is really funny and disconcerting. I was eventually able to attain Sandy who calmed me down and explained Elan wasn’t any longer with the business. This was likely hit 1.

    Sandy clarified how payment will be made from the cargo company they contracted with and that I thought I would get an urge for this business because my contract with secure and safe states.The cargo business (Atlantic Moving class ) came late and subsequently was amazed about how big this job. According to information Safe and protected gave them they thought that they were loading a two bedroom flat, maybe not a 5 bedroom house.

    Atlantic team then had to leave our occupation which awakened our program and stressed our dogs out. I needed to make telephone calls and deal with the procedure myself to have a buddy manage the transfer. Atlantic Transferring team damaged the stairs in our previous house so we needed to find that fixed at our own cost.

    Ultimately, we’re at the city of the new house and only waiting for the movers to reveal. We closed on our home and then surfaced. We had a signed contract with all secure and safe of a guaranteed move so far as we’d paid the expediting commission to make sure our items will arrive that date. Safe and protected does not give a damn about what your contract states, so that did not occur.

    I hounded the business each and every evening and got all sorts of replies. Atlantic team refused to pick up the telephone.

    I had been in the midst of preparing my daughter’s first birthday celebration. Our things were nowhere to be seen therefore I needed to rearrange programs for the very first birthday celebration. I even had to resign from your party for on the telephone to phone secure and safe since the problem worsened.

    These incompetent individuals only just understood that our new house has been on a street at which the moving truck could not go. That I understand today is a lie since I see semis with this street all of the time. Secure and safe said we had to think of cash to cover a shuttle service which weekend. This was a Saturday day, banks have been closed Sunday, and they’re now telling me that the move would occur Sunday just if we created the cash.

    Here is what I predict a hostage scenario.

    Ultimately our stuff came. We remained with household 40 minutes out of our new home and have been given no warning once the movers demonstrated. We had to hurry for our new home in order to allow the movers in.

    It’s now been 3 weeks since the movement and it had been among the worst experiences of my entire life. We’ve got things that demonstrated damaged. We’ve got items which have still never revealed. My spouse had significant items that he placed in a bag along with his advice inside, which revealed at somebody else’s house. We have a product of theirs. We organized with that household to swap things. Safe and protected guaranteed to pay for the delivery expenses. You will not be amazed to hear that that never occurred. Depending on the condition of these things, they definitely keep your things in rather hot warehouses and do not organize them correctly.

    Safe and protected guaranteed us cash back in multiple occasions. For the sake, for the harm caused by the belongings, for your transport of another household’s items.

    We have seen nothing.

  • Natalie Poole
    Jul 31, 2019
    Long-distance move from Washington, DC
    I highly recommend Safe and Secure Van Lines to anyone.

    My brother and that I wanted movers to assist us move fairly fast because of our rental coming to finish along with we tasked on finding a second location. The 3 guys which were sent out were quite professional, attentive, and good to use. They were quick and effective. The costs for their solutions were more than reasonable. I’ll be using them again later on and I highly recommend Safe and Secure Van Lines to anybody.

  • Jeri Meyer
    Jul 28, 2019
    Long-distance move from Yucaipa, CA
    1 star only because that is the lowest I can rate this company.

    SCAM ALERT SCAM ALERT SCAM ALERT SCAM ALERT should you think the larger than one star reviews relating to this SCAM business and then hire them you may do yourself a enormous disservice. This business was a nightmare experience to us. They happily took $1090.00 out of us and our understanding was we’d cover the rest when our possessions were picked up. After the movers came they moved our belongings from the storage device we’d leased and then DEMANDED $4000.00 until they’d do anything else. My husband attempted to phone Safe and Secure Vanlines however no response so he advised the movers that he was cancelling the solutions. The driver with all the movers became competitive. The driver eventually called his dispatcher therefore that my husband could speak to him. The dispatcher attempted to negotiate a bargain at a lower cost besides and besides that which our initial arrangement with safe and protected was. My husband eventually merely told the movers to depart, which they did but abandoned what they transferred from the storage device for the husband (who’s clinically disabled) to come back by himself. When we eventually got ahold of SANDY KENNEY out of protected and protected and after many telephone calls and email efforts, and also an effort to draw the rest from our checking accounts (of our initial arrangement ) although we cancelled the solutions we had been advised by SANDY KENNEY through a telephone call my spouse left for her that our concern was being sent to their bookkeeping department and we can expect a call in a week to ten days. We have not received that call or our refund. This business is a scam. They don’t tell you up front that they are agents and they ship another disreputable business to really perform the moving who afterward AGRESSIVELY DEMAND more cash out of you. Obviously we are extremely miserable and so are considering other avenues to receive our money returned to us. This entire procedure has been happening since May 2019.

  • Mary Lou Parsons
    Jul 25, 2019
    Long-distance move from New Jersey
    DO NOT USE THIS COMPANY

    We have a excellent quote from John through Phone that it was 43 cents a pound.Little did we know he’d farm out our job to a different corporation. We had been informed it was a separate company and we’d be billed cubic feet not burden following the contents of the house has been loaded onto the truck. The cost doubled. We had been advised that our possessions would arrive no more than 3 times following our move in date and today it’s been 21 days and we don’t know were or when our possessions will be sent. We’re a family of six having kids below the age of five and do nothing but a couple of suitcases and discount mattresses up. FYI John has and won’t return our calls or emails.

  • Paul Grove
    Jul 23, 2019
    Long-distance move from Chattanooga, TN
    Moving company

    DO NOT USE SAFE AND SECURE VAN LINES! They aren’t secure or safe.

    I don’t write reviews, but following this dreadful moving encounter, I believed I needed to make certain others didn’t go through exactly what I did.

    To begin with, the five star reviews you see are front loaded. Do not trust them.

    If you feel that the fantastic quote from John in the start is well worth it – it is not.

    John is a salesman which makes you feel”secure.” As soon as they receive your first down payment, then that John disappears.

    The simple fact that they mandate an immediate deposit and do not take a charge card is an automatic red flag. You’ll never see that money again.

    Additionally, they perform off one company another. They do not even move anybody. They”employ” another firm (in my instance, Unique Van lines – both Miami based businesses and equally in”it” together) so they are not accountable for anything. Sandy, in”customer support” will promise to call back but never does. They have been doing so for quite a very long time it sounds and they understand how to make you feel comfy and then take you for whatever you have got.

    I literally felt that they kept my furniture ransom till I gave them CASH! They say you can pay by credit card and then at the last minute require money only.

    They wanted $3000 over their initial and confirmed quote.

    Dishes were broken, and the movers never showed up on time, they smashed all of my suits and dress shirts (dry cleaning expenditure is enormous ) since they did not utilize professional moving individuals.

    I really filed a police report and I’ve continued to ask the business provide me a reimbursement but they dismiss all signs and calls of the harm.

    The main point is, select a moving company that does not have a lot of red flags along with an”F” rating from the Better Business Bureau.

    Do your own research. This is a means of life for all these folks. They sleep good at night while You’re in distress.   Should you use these you won’t be happy.

    SCAM, SCAM, SCAM.

  • Emily Rampling
    Jul 22, 2019
    Long-distance move from Tahoka, TX
    Will definitely use them again.

    Here is actually the 2nd time we’ve utilized Safe and Secure Van Lines and we absolutely love them. They create a stressful procedure less stressful with their professionalism and work ethic. We highly recommend them and will surely use them again.

  • Vanessa Powell
    Jul 18, 2019
    Long-distance move from Union, OH
    I would definitely recommend Safe and Secure Van Lines for your move!

    Safe and Secure Van Lines was a Fantastic Option. The support has been complete, timely and productive. My movers were courteous, attentive and detail oriented. They made certain that everything was just how we wanted it. I’d certainly suggest Safe and Secure Van Lines to your move!

  • Taneshu Collier
    Jul 10, 2019
    Long-distance move from Nashville, TN
    Horrible company

    Don’t use them! They’re a broker firm who 1) lent us quite low at first two ) lent us greater daily before our transfer 3) hired the worse firm 1 out of 5 stars on many sites for our transfer and then would not intervene to assist us. They took they are cash and conducted then abandoned us to take care of the most dreadful moving business ever.

  • Dell Minott
    Jul 9, 2019
    Long-distance move from Mississippi
    Scam Company

    I obtained a verbal estimate of $6000 following a telephone stock. I requested for an in home est but had been advised that was not needed. I allow the sales rep understand our things HAD to be sent by June 16. He explained they’d pick up and push straight to our new residence. I gave my credit card information to get a deposit of 1677, which he billed twice. He explained that extra ins was not desired since they covered up to $10,000. I had not been given a right’s and duties booklet or FMCSA’s Ready to Transfer booklet. During pickup, I had been asked to sign documents. Sean, the foreman explained I did not have the time to read it or it might cost me an extra moment. He gave me a short desc of every webpage. Sean advised to me personally compose the date of June 15, 2019 at the time limitation for shipping box.He requested if an 18wheeler would send and I said no. He explained that the 26ft truck that he attracted should be nice but if for any reason they needed to transfer it all to a more compact truck it’d be an extra 600 for them to load everything in the more compact truck, unpack and delivers. He said we can get around that excess charge when we leased our own truck. He promised me that they would unload everything, unwrap and build everything in my property. 1 page that he needed me to sign has been clarified:This page simply says that we’ll pay any damage or loss during your move. He had me write the words 60 cents per pound per article and stated that was the minimal but that we had been covered up to $10,000. They began loading. When nearly complete they figured out that they could not match all when our stuff and said I would need to pay to lease a different truck. We took things off the truck to avert this cost.When they left, they’d 3 beds strapped to the rear of the truck!
    The truck weighed against 9640 pounds totsling 10,149.67 which we needed to pay him more or we would need to cover storage.
    We compensated 4184 to receive our things moving. We were not given an alternative to be at weighings and weren’t offered weigh tickets whatsoever except for the first weighing. We obtained no overview of mediation from MDA Movers that we afterwards found was subcontracted to send our items.
    June 15 came and went. We predicted well more than 50 times to find an answer during the next week. Frank said that our things were scheduled to be sent June 15 and got me in touch with Sandy Kenney who advised us that our stuff was at a warehouse at Dallas. She got us in contact with the motorist, Shalom who had been impolite. The shipping came June 24 within an 18 wheeler. Driver stated if we leased our own truck, they wouldn’t unload to our residence. Or I could pay him $1200 to perform everything and argued with me that I chased Sean and when I did not enjoy it I could telephone Sean to unload. The motorist said he had 4288.67 in cash orders. As I began to fill out exactly what had been broken or missing, the driver approached me and said to not be worried about filling it out since I’ve 9m to submit a claim. He explained that if he needed to wait for any longer, he’d call for additional payment to pay the overdue fees. “Just sign the damn paperwork, you’ve got nine months to determine what is not here. I can not help you and I must leave today.” I called Sandy concerning our expertise and she explained that I signed up a contract and that I did get the following: Your rights and obligations, FMCSA’s Ready to Proceed Brochure, and a mediation agreement. I asked her to get evidence that I signed a contract and that that information was given to me personally. She said She’d email it over but never has.Missing Things: Antique church pew,
    Sofa, bookcase, sideboard, mattress, nightstand, TV, computer accessories, lamp, antique desk, 2nd row of van chairs, lawnmower, dolly, gear, lawn equip., toilet accessories, decoration. Damaged: puppy home, 4 dining room chairs, refrigerator, armoire, drawer, bedframe, footboard, cupboard doors, TV, classic full length mirror, coat rack Antique porcelain ring.

  • Wendy Murray
    Jul 9, 2019
    Long-distance move from Tallevast, FL
    Safe and Secure Van Lines was fantastic

    From begin to finish our expertise with Safe and Secure Van Lines has been amazing. They responded immediately to our query, given a detailed quote, and had all scheduled daily. I can not say enough about my own movers. They predicted the dawn of to tell us that they were in their method, showed up on time, and also should work quickly. They were amazingly courteous, hard-working, wrapped and secure each one of these things, coordinated where we all needed every thing to go along with made our movement entirely worry free.

  • Scott Blakely
    Jul 9, 2019
    Long-distance move from Olive Branch, MS
    They moved my sisters family, Dell Minott

    This firm, Safe and Secure Van Lines, transferred my sister’s household. They dropped and bankrupt over $8000 of the stuff. They dropped a household heirloom-a giant church pew revived by our grandfather who’s passed away. My sister had boxes which appeal to others delivered along with her items. They were also over 2 weeks late on shipping of the items. They also have refused to pay the expenses of any things which were lost and broken. The organization president, Sean Kirtz, whined about not saving their boxes if they really did shop the boxes in a warehouse in Texas. He’s a scam artist who”owns” many businesses. I don’t usually become involved in these kinds of items, but this business has lost an essential family heirloom. Seriously, how can you eliminate something as big as a church pew?? Well, I’ll maintain Sean Kirtz personally accountable if this isn’t solved quickly and for my sister’s satisfaction.

  • John Sinclair
    Jul 9, 2019
    Long-distance move from Illinois
    Terrible

    OMG!!!!
    We utilized these terrible individuals. Terrible!!!!! They maintain your money hostage or your own stuff, if you do not cover them more and should you do not write positive testimonials.
    I Strongly recommend: STAY AWAY FROM THIS COMPANY!

    IF YOU DO ANY BUSINESS WITH THEM, DON’T COMPLAIN LATER.

    YOU ALL HAVE BEEN WARNED…

  • Clare Mcelvy
    Jul 7, 2019
    Long-distance move from Charlottesville, VA
    Great Job!!

    Safe and Secure Van Lines is Superb. They moved our belongings from our house and to our new house here in South Florida. They were very cautious with all our fine artwork and tapestries and lovely together with our furniture. We proceeded down from Virginia. The price was right and the work well done.

  • Pippa Ferguson
    Jul 4, 2019
    Long-distance move from Tenafly, NJ
    They will be the ones we call.

    Safe and Secure Van Lines as a moving company was excellent. Their movers worked their tails off to make this movement work. They were extra cautious with making certain that our furniture has been well shielded. We had been going not too far off and we were completed the exact same moment. It cost us a good deal less than we thought and they moved out of how to be certain everything was where it ought to be. We won’t need to move again for some time, but when we do, they’ll be those we predict.

  • Jessica Potempa
    Jul 2, 2019
    Long-distance move from Indianapolis, IN
    BEWARE! Don’t use this company

    They’ll tell you ANYTHING to receive your cash and then provide every justification to push off you if it’s time to organize your move. They lied many times about getting reserved movers for me but finally told me that nobody was coming to my things THE DAY OF MY MOVE! I’ve worked with different individuals from this business. They move out of promising and nice to impolite a shady extremely fast.

    The afternoon the firm did not appear for my transfer, the supervisor Russel remained that a refund could be processed. Amber and Sandy affirmed over the previous month that a refund had been processed. Following a month, I still have not obtained a refund. A couple of days back, that the”charging supervisor,” Kim agreed that a refund ought to be issued because the company did not appear but stated that she”needed to check the books to be certain a refund was not previously issued,” although she already said that a refund was not processed or noticed”in the publications .” When she stated that the payoff could not be processed until the conclusion of the afternoon or”maybe Monday” after telling me that she only operates on Fridays, I insisted this could be reconciled instantly. She’s defensive and finally hung me up… I’ve yet to be given a refund reception as promised.

    You’ll be sorry if you use this organization! That is a booking firm concealed behind a top rated online confront firm called ALPHA VAN LINES. I didn’t understand I had been utilizing Safe and Secure Van Lines before I received my deposit receipt.

  • Grace Walsh
    Jun 29, 2019
    Long-distance move from Colorado
    It was a very successful relocation

    Safe and Secure Van Lines gave us a very fair quote despite of the number of stuff we had to be transferred. Four movers showed up right on time. They worked really logically and economically for hours to drain out my residence. Then everything was packed onto two trucks. The majority of my items traveled very well. The movers did not require anything. It was a really successful move and that I just have those movers to thank you for this.

  • Emily Smedley
    Jun 28, 2019
    Long-distance move from Tampa, FL
    Best moving experience!

    They did this wonderful packaging and moving occupation. Better then I could imagine! The men were so friendly and useful. VERY reasonably priced. 10/10 would highly recommend and would use again!

  • Carolyn Bell
    Jun 28, 2019
    Long-distance move from Rains, SC
    Very courteous and professional.

    Fantastic experience they carried everything with me by start and all the way through to the finish from workplace employees alongside the crew. The team took very good care of my furniture and so were cautious. I will advocate Safe and Secure Van Lines for all of your moving needs. Very considerate and professional.

  • Andrea Scott
    Jun 26, 2019
    Long-distance move from Yankeetown, FL
    I had the best experience

    I had the best experience using those movers from Safe and Secure Van Lines. Everything went perfect and smooth. The movers were so professional and friendly. They managed my items with extreme caution and did everything so quickly. I’ll certainly tell my family and friends about them and certainly will employ them again for certain.

  • Edwin Portillo
    Jun 26, 2019
    Long-distance move from Lancaster, CA
    Experience with safe & secure van lines

    I have recently moved from state & was advocated safe and secure to move all my possessions. They lent me a very accountable price. Will be utilizing them later on

  • Joanne Piper
    Jun 26, 2019
    Long-distance move from Tallahassee, FL
    Great job and thank you!!!

    Couple of days before, we needed to move our workplace. Transferring APT came a day before to begin packing everything. We had roughly 20 cubical a had to be taken apart and put back together. Movers did a fantastic job. Most of all, what has been put together the ideal way. We also had about 300 binders using files. Everything was transferred rather than mixed up! Good job and thank you!!!

  • Erin Hoorneman
    Jun 25, 2019
    Long-distance move from Las Vegas, NV
    Very professional

    My transfer went smoothly thanks to those men! They have been polite and in time. They certainly didn’t disappoint. They also made me feel comfortable managing my possessions and were quite professional. Highly recommend!!

  • Jazmine Kiante
    Jun 25, 2019
    Long-distance move from Washington DC
    Quick and efficient

    This business is amazing. I transferred me and all my entire house fast and easy. Everything came in time. The movers have been so helpful will certainly use this company again

  • Brian Haynes
    Jun 25, 2019
    Long-distance move from Las Vegas, NV
    One time, curious and friendly

    We are performing a local relocation. I reached out to a number of businesses. I asked them about a number of the reviews on the internet. They stated that they had any challenges with employees previously. I carefully appreciated them. They showed up they were friendly and clean, on time and ready. They did a fantastic job. I inquired if I had been satisfied in the end and when I’d leave an overview. I’d hire these men again

  • Lori Dan
    Jun 24, 2019
    Long-distance move from Carencro, LA
    Safe & Secure Van Lines

    DO NOT…I repeat. . .DO NOT use this provider. They’re good on the phone for one to use their enterprise but that’s it. Should you want any sort of follow through you can overlook it. Obviously the first quote was one level,$2327 and on pickup it was considerably greater, $4154. Plus they whined to me once they told me that the driver was attempting to get mepersonally, when he obviously had not and that they had attempted to phone me personally and that hadn’t occurred either…I’ve got the phone records to demonstrate. I got with them to get a transfer on 6/3 or even 6/4 that went really well and seemed great before it got to shifting. The company never showed up and had all types of excuses and eventually showed up on 6/5. Alright…I could cope with this. Then it all fell apart. I eventually got my possessions today, 6/24, once they stated send will be in 3-5 times and following over 40+ connections through telephone. Plus. . .they needed a carrier appear that was no more authorized to perform this sort of move. The company’s federal regulation has been revoked on May 20, 2019.
    Fortunately for me that the company did a great job of packaging the furniture up but I am overlooking a single box that I am still hoping to locate. When I phoned today concerning the delivery and proposed that I might want to maintain myself with the last payment, I did not need to cover the driver before I understood everything was accounted for, so I’d Amber inform me,”should you feel you’ve got the capability to do this then proceed,” just goes to demonstrate how poor they are and just how far they get out with since nobody struggles. So I’m warning you. . .DO NOT UNDER ANY situation utilize this company to your relocation. Unless of course you enjoy a whole lot of anxiety.

  • Brandon Barez
    Jun 23, 2019
    Long-distance move from Nevada
    Move

    Fantastic experience. Was originally reluctant based on a few of the testimonials / absence of testimonials, but thankful I utilized them. They have been cordial, punctual, and upfront about what. Do not have any problems and everything was transferred / returned in the condition it left in. Would highly recommend their services!

  • Cory Minott
    Jun 21, 2019
    Long-distance move from Mississippi
    DO NOT USE

    They’ll tell you anything to get your small business but they don’t follow through. My home had been picked up on May 28th with a shipping date of June15th. It’s currently June 20th and I my home is not yet been delivered. I had been advised that my stuff was in transit before in the week but was just picked up a day past. I had been advised by their office which they don’t deliver on the weekends and that is why it was not here yet the driver called and would like to deliver on sunday??? These folks don’t have a clue what they’re doing. What’s subcontracted out a first bid of $6,000 has risen to over $10,000 using the shipping driver seeking to add on another $1,100 along with it….DO NOT USE THIS COMPANY THEY ARE A SCAM.

  • Eli Bentis
    Jun 17, 2019
    Long-distance move from Florida
    Great experience

    I had a Terrific experience with this moving business and that I think anybody who goes together will
    Be glad they did, there are mixed reviews but it’s just a little percentage of those enjoys had poor experiences! 5 star service

  • Britton Bradley
    Jun 16, 2019
    Long-distance move from Houston, TX
    1 Month Later We Still Have Not received Belongings

    This began in early May when I reserved with Safe and Secure. Too many problems to include. . .It’s been 5 months and we still haven’t obtained our possessions. We have been calling the moving business Daily because our asked delivery date, they tell us they’ll call us back, they never do. Russell the manager yelled in my girlfriend upon pickup once we attempted to complain about the service we had been getting, and how the company was attempting to tell use we owe an extra $3600 bucks. They were trying to bill us for things clearly mentioned in the contract together with Safe and Secure that are contained. Safe and Safe told us they’d find the files from the provider, but they never did. They are incredibly bad in in customer support, we’re still coping with this business as they haven’t delivered any guarantees. In addition to that, it ends up that the company they hired doesn’t possess an active MC number, plus they illegally hired a firm who isn’t legal to function. Avoid this company in any way costs.

    They’ve supplied us 6 different occasions that they have told us our things has been to be sent and nobody has established. Following filing a BBB inspection, Russell the manager called me and attempted to give me a $200-$300 reduction to eliminate my testimonials. I advised him to send my possessions, then we can discuss how they could solve this circumstance. It has been one of the worst companies I’ve ever dealt with, they don’t care about customer service, they don’t act on behalf of their client, and they just care about receiving your deposit then continuing on to another job.

  • Mark Yarry
    Jun 14, 2019
    Long-distance move from Florida
    THE WORST OF THE WORST

    This business was employed for the 30Th transfer. They’re AGENTS not a moving firm
    They lied to me about their expertise with all the dreadful movers We Care For You in Fort Lauderdale who is tackling led to a SEVEN
    THOUSAND dollar insurance claim together with the insurance companies mentioning”Substandard” packaging”. A lot of others to enter inspection. Steer Clear of BOTH LIKE THE PLAGUE!!!

  • Dana Salvo
    Jun 5, 2019
    Long-distance move from Rhode Island
    Excellent

    Because of the entire group, since they made my transition out of Providence into Manhattan so eloquent. I advocated with this firm!
    I knew my friends and loved ones!

  • Raqual Rose
    Jun 4, 2019
    Long-distance move from Connecticut
    Moved from CT to FL

    Excellent moving support. My entire experience was fine. After the movers came they arrived and place tickets on everything and checked all of my things. They packed all of my things delicately and packed them to the truck. I had been so impressed with their professionalism. If you’re seeking an fantastic provider, Secure Van Lines will be where to go.

  • Anne Ward
    Jun 4, 2019
    Long-distance move from Wilmington, NC
    Anne Ward

    With the strain of going and everything which has been happening with my loved ones, Safe and Safe helped a great deal. They have excellent customer support and I called and they answered all of the questions I asked and got the info that I wanted. The transfer went smoothly and the price was close to this quote. Definitely Suggest Safe and Secure Van Lines as the organization of choice!!

  • Sandy Kate
    Jun 4, 2019
    Long-distance move from Raleigh, NC
    5 Star Service

    This is a superb business! I’m so pleased and happy that we employed them, as our moving business. Save and Safe Van Lines is your finest long distance moving firm on the market!!

  • Theresa Lentini
    Jun 4, 2019
    Long-distance move from Florida
    My moving experience

    Is Definitely the very best moving company I’ve ever employed they were very proficient it was undoubtedly a white glove support that they had been punctual and punctually really professional I’d definitely recommend to my Family and Friends

  • Kingston Seki
    Jun 4, 2019
    Long-distance move from Mount Holly Springs, PA
    Safe and Secure Van Lines

    This provider is extremely good it had been an effortless method to maneuver and it did not charge an arm and a leg just like any other areas could.

  • Jake Caswell
    May 30, 2019
    Long-distance move from Greenville, SC
    Terrible communication

    DO NOT USE THIS COMPANY!!!
    When I first spoke to the salesman that he explained that I’d get a call the week of the transfer in the latest the day before my window. Along the way I’ve reached out several occasions to narrow down the day (two day window). I had been told several times that somebody would call me right back, but hours passed with no return call. I needed to call back again and again without getting my question answered. Here I’m at 7:00 PM on the afternoon before my shifting window and they still don’t know the time or day which the movers will arrive! The most disparaging facet is that no one is apologetic because of their lack of awareness or communicating. I can only expect that the true movement goes smoother compared to the end up- should they ever show up.

  • Victoria Eaton
    May 28, 2019
    Long-distance move from Arkansas
    This is an unethical company and I am shocked they are still in busine

    THIS COMPANY IS A SCAM. They have excellent customer support on the front end (Janice St. John, Amber Dylan, both Sandy and Michelle, specifically ) but as soon as they get the money, they evaporate and be completely ineffectual. That is a dishonest business and I’m shocked that they continue to be in business. Please don’t waste your time or funds to Safe and Secure Van Lines. I am certain the positive testimonials are from inside the firm. It appears to me that the workers are more likely to steal away from individuals. Horrible, horrible firm.

  • John Rice
    May 28, 2019
    Long-distance move from Newark, NJ
    Good job

    I’ve used Move For Less earlier this season and then hired them to maneuver my dining room place and yet another cupboard. They predicted when they had been going into the pickup place. They transferred my things without hurting it. The cost was prearranged and reasonable. The men were friendly and considerate. I can not consider anything else I would need? Thanks.

  • John Sittelson
    May 25, 2019
    Long-distance move from Watertown, CT
    Super satisfied

    I had been super worried initially after I started hearing horror stories of individuals moving encounters, but I talked with a very great woman on the telephone that explained me everything from start to finish. Everything happened just how she remained it would. I wasn’t pleased in my delivery window once I booked but she also explained that everybody in the business works exactly the identical manner. I received my things only a bit over a week following pickup and the labour staff at pickup and delivery worked really difficult. Kudos for you and the group. Continue the Fantastic job

  • Jennifer Constantine
    May 25, 2019
    Long-distance move from Trenton, NJ
    Not the least expensive

    The quote I got from these men was nearly a million dollars over what o got from a different firm, but I compensated EXACTLY what my quote was. I was just going a couple hundred miles so I was concerned about paying more than I ought to, but I’m
    Glad I made this decision. I had been delivered in two days. Thanks!!!’

  • Jonathan Lang
    May 24, 2019
    Long-distance move from Garner, IA
    Hijack and Ransom

    My possessions were hijacked and are now being held for ransom. Allow me to go into detail with one to clarify my experience with Safe and Secure Van Lines.
    We hired Safe and Secure to get a Friday pickup of those 80 boxes. We sent all of our dimensions and ship count to Michelle and Sandy Kenny in Safe and Secure Van Lines. We obtained our quote and also our date for pickup had been put. Safe and Secure Van Lines contracted MDA Relocation LLC, Michael Aharoni, 7045 Stirling Rd, Suite 1208, Davie Florida, 33314. MDA did not appear till Saturday night, 9:30 PM using all the driver whining about a second pickup he’d completed in a different state and that is why he was overdue. He did not load our boxes up before Sunday after 4:30PM and did not leave the land until nearly 10:00 PM Sunday night. We were subsequently told by Sandy Kenny that our truck was headed to Florida which has been supported by the proprietor of MDA Relocation LLC, Michael Aharoni. The following day we receive a telephone call from Michael Aharoni that our merchandise were re-routed to one of the storage centers since it was 60 pounds overweight and he desired an extra $4,303.92. At this time we’d previously paid equally Safe and Secure Van Lines and MDA for solutions. The additional $4303.92 would place this movement around $10,000.00.
    We contacted Safe and Secure Van Lines for assistance, Sandy Kenny, that advised us to email her the files for her personal email account. I thought that this was somewhat fishy, however, we did this anyhow. She told us she’d return to us, she never did. We achieved once more to Safe and Secure and got no call backs, e-mails or support. We had been left to bargain with Michael Aharoni, the hijacker, independently. We have advised the FMCSA, and it can be really a branch of the Department of Transportation. We composed a letter to both Secure and Safe and MDA. We are going to be calling the authorities following. Just so that you understand that your rights: http://www.michaelgarcialaw.com/Consumer%20FAQ%2026.html
    I will attempt to maintain up this review to date so that people are able to read this and prevent firms such as Safe and Secure Van Lines and hijacking businesses such as MDA Relocation LLC, owned by Michael Aharoni. In all actuality we are being advised Mr. Aharoni, probably, sold all of our products and also giving him more cash would just increase his wealth and our misery.

  • Anjali Gupta
    May 22, 2019
    Long-distance move from Chicago, IL
    Worst Company Ever

    This is a business that I’m sorry I ever business with. We needed to move from Chicago to Florida and have been provided a estimate of $3400. We paid down payment of 1306. Our movement was supposed to occur May 2-3. John assured us– look at our testimonials on Google he explained. We did and decided it’d be a good firm.
    We waited on May 2, we waited on May 3. Nothing. We have a grasp of this”man in charge” Russel. Oh, they’ll be there May 4 at 9 AM. We waited. We phoned Russel who had been drunk and he stated he will attempt to find it out and give him 1 Hour. We waited. I needed to begin work on May 6.
    At 1 minute, we moved to Penske, leased a truck, obtained aid to load truck, and began driving. At 1 PM, we advised Russel we had been doing so and when he can repay our deposit. He said”certain!!” .
    We’ve been phoning them(main number, John, Russell) asking regarding our refund. Russell says that my husband wrote a negative review and we wouldn’t get refund unless we down it. We took it all down. However no refund. I predicted Russell this morning again asking about refund. He had been drunk, slurring, and stated”F*** you”. I advised him that I’d write negative inspection and anticipate my refund. And what he had been doing was shameful mail.

    DO NOT USE THIS CO..
    They aren’t great men and women.
    I don’t expect to obtain a refund.

    In case you’ve had a similar experience, please contact us.
    Let us file a lawsuit collectively.

  • Gary Barker
    May 15, 2019
    Long-distance move from Los Angeles, CA
    5 Star

    I hired Safe and Secure Van LInes and they also did a exceptional job! . They had been there on time and required some time to analyze the way to move the gear to prevent harm. They even helped me unpack and organized the equipment in the place. I was so impressed that Adam that the person who owns the firm turned up in my home to oversee the action. If you’re interested in an outstanding company, Secure Van Lines will be where to go. Good company, fantastic men, I reserved them on a brief note and they really exceeded my expectation, each bit of furniture has been rapped in quilt, no scrapes and they’re quite cautious with all the wall also. I must definitely suggest them to my partners and family members. Outstanding job guys.

  • Makayla Dunbar
    May 10, 2019
    Long-distance move from Hackettstown, NJ
    JERSEY TO GEORGIA

    Alright so the moving firm Safe & Secure van lines deserves full recognition to their solutions. I made a transfer from new jersey to Georgia a 4 bdrm house and everything concerning the movement was perfect and pristine. The very best thing about it was I’ve never dealt with a business as such to get a move I have always done it in my own and it gets quite hectic occasionally. This movement was different since it had been from state to say I am more than happy with how everything turned out together with the organization and the way they manage their business. I wasn’t fooled or misled about anything as it came to pricing and my quote. Additionally I want to state that this business has a fantastic energy whenever I talked to someone they where useful and they where individual. I bought the complete packaging bundle and the manner that the movers instantly began working and taking things apart and packaging it was magnificent to see and they proceeded really cautious with my possessions which was my sole concern about having a moving company to start with and they made me feel so at ease whilst viewing the managing the packaging along with the loading of my things. Fantastic businesses like this are tough to discover and I am glad I managed to become a costumer using Safe & Secure Van Lines.

  • Angela Reiger
    May 10, 2019
    Long-distance move from California
    Moving experience

    I normally don’t do reviews, but since this was among the most stressful things for me I chose to write an overview because they took away the strain and I have to mention that Secured Van Lines was the very considerate and professional company I have dealt with. By the the moment I talked to them to find an estimate, thru the stock and day of transfer. This was the least stressful movement. Everybody at Secured Van Lines we are very fine and I would strongly recommend them to all of my loved ones members and friends. Thank you again.

  • Richard Smith
    May 9, 2019
    Long-distance move from Killeen, TX
    Fantastic move

    I’d first like to begin by saying we’ve experienced multiple run ins with moving companys a lot of which happen to be unpleasent. Safe and Secure have revived my faith im the actaul sector!! Everything was true everything was as planned the provider is extremely commendable and very considerate. The movers showed great concern in my possessions and that they where delivered exactly the exact same manner they where picked up and packed. The eta for your delivery and pick up dates and time where on stage to the exact moment!! Costumer support let me throughout the entire travel with follow up calls and also a fantastic confirmation procedure to be certain everything in my quote was right. Im quite happy with this business we transferred a 3bdrm home from Tx to Cal and secure and safe created everything stressfree plus a calm collective calm move. Use this business for any condition to local or state moves they are highly recomended by me!!

  • Savannah Incinigus
    May 7, 2019
    Long-distance move from Atlanta, GA
    Happy with my choice

    I was somewhat skeptical about moving with a moving business because lots of my possessions were antiques and precious and delicate products. I’m not in shape to maneuver myself but I also did not need my life long possessions to be destroyed. I had no clue where to begin, the first company I called didn’t create a fantastic first impression, they’d zero client support abilities which is the final thing I needed. I had a few phone calls prior to talking with Safe and Secure Van Lines and that I Wasn’t happy until I talked with Safe and Secure. My moving agent told me what I desired to hear. They had been the only firm that talked about packaging my cherished items and wrap of all my furniture. The team that was on pickup approached us and we did a walk through of the house to point out what is going. They got right to work and so were quick. These men are miracle workers! So fast and these hard workers. Shipping was approximately fourteen days and I was pleased to get my merchandise. They unloaded everything and nearly staged my brand new home!! My delicate items were taken great care of and that I am rather delighted with the support I received. I would advise Safe and Secure Van Lines to organize your move.

  • Anusha Srirenganathan
    May 6, 2019
    Long-distance move from Illinois
    Worst experience!!Ntot recommend

    We recently did a moving together with Safe and Secure Van Lines. This moving company isn’t really doing the real move, however they contracted into additional moving business. Already shifting is a stressful procedure and also they made our experience much worse. They’ve contracted a plumber who’s not customer friendly rather than professional. As a result of this moving business we have numerous nasty surprises such as underestimating our family things and also make us to cover additional sum on the day of select, uncertain delivery/pick-up date, damage to things, and above all we’re shedding pease of mind.
    They originally told our things will be sent out of 3 to 10 business days however our items really delivered after 21 business days plus they gave us a quote that got doubled while shifting. While we had been waiting for things to be sent we attempted to speak to the Relocation Specialist Janice multiple occasions since she was the individual with whom we signed up the contract and left our payment. However she never chose our telephone and discounted us always or asked us to speak to their service desk. They’ll speak with us correctly until we cover and then we’re treated as thrash. I’m writing this review to ensure anybody who would like to perform moving please be conscious of those moving companies and attempt to understand about our faith and responsibilites from using this PDF https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf. A valid moving company ought to follow specific rules and regulations that they neglected to achieve that. I tremendously UNRECOMMEND this business to anybody who would like a secure and safe moving.

  • Thomas Westland
    Apr 24, 2019
    Long-distance move from Pagosa Springs, CO
    Nice work!

    I’ve transferred several times, both local and state to state. I didn’t have a lot to move and that I had been getting outrages quotes which were from my budget. I stumbled upon secure and safe van lines and that I liked the price and what the rep stated so that I reserved my move. I packaged all of my things so the movers would not need to. Move went well.

  • Mike Henderson
    Apr 23, 2019
    Long-distance move from Youngstown, OH
    Great Company!

    5 star service from begin to finish, quite simple to receive a quotation and when the movers came to my home everything was just as it had been explained to me at the first call, the cost ended up somewhat cheaper then my quote!!

  • Shayla Brooks
    Apr 23, 2019
    Long-distance move from Denver, CO
    Great

    Safe and Secure Van Lines assisted my family with all our long distance transfer. Having three kids and you being a toddler there wasn’t any way we’d have the ability to move yourself and I understand we wanted assistance. I began searching around for movers, Safe and Safe was likely the next call I left and that I felt the most comfortable. We moved through the things I am seeking to go and procured my residue. I felt as if there was a burden lifted from my shoulders and that I was eager to find this show on the street. I got a call a few days before pickup to validate my stock and also to see whether there’s been any modifications. I received a second call about a day prior to pick up allowing me upward understand what day and what time my pickup is. My movers came punctually and pretty much ready to proceed. They did a stroll and recorded the things I had been going to ensure we covered all, later that they fulfilled our belongings onto the vehicle at a timely way. Everything has been done so easily and effective. I had been upgraded during my entire move and also had a phone in a day or 2 prior to shipping , again with dates and time period. They came and they had been busy bees till they left with staging the house and placing all of my furniture in the area I desired. I could not be more thankful with all the team that was delegated to my transfer and the client support team was great! I’m very happy to say my transfer went with out a doubt easily and that I could not have asked for much better.

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