Lighthouse Vanlines

Don’t employ this organization! Horrible communicating and deceptive pricing. And 3 weeks after my transfer, I’m still attempting to acquire a box returned to me they delivered to somebody else. Every time that I check on it I am told another lie.

I moved from Nashville TN to Dallas TX on Mar 25, 2019.
Ken, a salesman in LightHouse Van Line (LVL) contacted mepersonally, when I searched for a plumber online. Ken explained that the deposit payment may be paid by credit card, and the remainder will probably be in cash/money sequence (into the movers). As my new company will repay the invoice, along with the company does not need any money payments for compensation functions, Ken and I agreed that we shall blatantly over-estimate the prices (which comprises more quotes of the quantity of products, include long-carry, extra-flights, and shuttling), also cover everything upfront, and now I shall get my refunds afterwards. Hence that the quote was 688 cft, I also paid $500 shuttle, even $150 long haul, $150 extra flights. If the movers loaded with me personally, the inspector stated the load is all about 620 cft (I really threw away a mattress, which was contained in the quote ). Because I really don’t understand the way the movers and LVL communicate with one another, I presumed the movers could record this to LVL. On Mar 28, LVL contacted me and said they’d send on 29th, using a shuttle. But at precisely the exact same time, the motorist also contacted me, he wished to deliver this night, straight from his truck, because he wished to go on to his second stop, Austin, without a delay. He said he wouldn’t charge me long-carries. That night, he also delivered out of his own truck. However, LVL insisted on charging me for 688 cft, even though it must really be 620 cft, since I didn’t phone them ontime with this —– how do I understand that’s their procedure? How can I understand the way the movers convey with LVL on those matters? They also billed me shuttling, though not any shuttling happened (shuttling is essentially renting a UHaul to provide when occasionally an 18 wheeler is too large to enter certain areas ); they still charged me long-carries although the inspector specifically stated he wouldn’t bill long conveys.

Here are the selections Lighthouse Van Line will be notification:
1. LVL said it is 688 cft — however, the packer said it is 620cft
2. LVL stated they delivered day of Mar 28, to get me a favor — no more, the motorist didn’t need to wait until the next afternoon, rent a UHaul then send, He’d rather visit Austin TX overnight
3. LVL stated they ought to have charged me more for extended conveys — no, I’ve the evidence, the motorist texted me that he wouldn’t charge me for extended carries. Why are they charging me both long conveys, and shuttling???
Here’s the incentive — LVL broke one of my chests (among other items, even though the insurance covered several ), each and every joint was busted! I can not even imagine how they did it!!!

Don’t employ this organization! Their paperwork identified them as Lighthouse Van Lines from Las Vegas, NV however the Inventory List in the time of this movement identified them since J. Gentle Van Lines from Hackensack, NJ. Aside from the driver, everybody we spoke about has been in New Jersey.
We contracted with Lighthouse from June 2018 to move possessions from a 2 bedroom duplex in Northern California to Texas. They ensured delivery involving 10-17 days. Following one month, and 3 times ago their warranty shipping date, they eventually delivered our possessions without a apology and hardly any compensation for being overdue. But, it had been their absolute lack of communication and responsibility that has been most upsetting. 1 individual, identifying herself as a client connections rep., finally returned our calls after it was evident that they were going to overlook their guarantee shipping date. She always said a person would be calling, even the Owner at a stage, but nobody did before the motorist known to provide an estimated delivery.
We’re supposed to get 24-hr note of arrival for delivery and pick-up. The only time we obtained 24-hr note was if they called to inform us they’d be a day later than previously told, but are there between 8 -10 AM. They eventually got there at 12:30 PM and it took them before 6:00 PM to load the truck. For the shipping, we had been advised that they would be there no later than Monday, but might provide us 24-hr notice. The motorist called at 2:00 PM on Sunday afternoon and stated they are there between 6-7 PM that evening. We stated that we had been anticipating 24-hr note and that 6-7 PM was dumb. He wasn’t pleased with our reply and stated he’d be there at 7:30 AM Monday morning. His true coming time was more like 10:00 AM and he had two goals: First, collect the last payment before anything could be off-loaded. Secondly, off-load and depart as fast as possible.
The Inventory List Type has been completed really badly. Amounts on the form didn’t fit the decals on the products. Determined by the form didn’t fit the things (i.e. a seat tagged as a box). Though we now think everything sent, there were over twenty items that couldn’t be accounted to the form. The driver was quite defensive concerning the discrepancy and just wanted a touch and also to depart a fast as possible. I signed the record noting the discrepancy.
After they’d surpassed the guaranteed delivery time period I attempted to get them to agree on final payment, together with reimbursement, before their birth. Even though their client relations representative repeatedly said that the proprietor will be calling mepersonally, it never occurred. The driver provided us $120 as reimbursement stating that was all the tariff laws allowed within our nation. It was evident to me that they’d been in this type scenario before.
This movement proved to be a dreadful experience. I wish we’d read more of the reviews before hiring this provider.

I’d recommend people to steer clear of this particular movers. The entire experience for me personally was really bad. I almost paid double the cash I agreed to cover the contract and the sales man said that the cash won’t ever go up past the amount specified in the contract that is a big LIE. Customer support is quite bad and there’s absolutely no professionalism from beginning till end. Please keep away from this business and Don’t get carried away with of the lies the sales man says

We were reluctant if we were prepared to perform our movement. We were not certain who to utilize thank God we discovered lighthouse Van traces that they had been terrific and answered all of our queries made us feel really comfortable and at ease would certainly recommend them to anybody looking for a trouble-free hasslefree transfer

Jill and I moved recently and that I had a very excellent experience! Light home Van lines were totally Awesome!! They also made us feel like family that they took excellent care of everything in our queries, packaging and the transfer itself. They were rather timely. We’ll highly recommend them!!

Lighthouse Vanlines was such a fantastic help for me and my loved ones. We called them two days before our move and they could adapt us on short notice. They came on a Friday and they have been able to thoroughly load up all of our boxes, furniture, paintings, antiques, and delicate items with no issue. Before I’ve had broken things without a substitute, but I am happy with this business it never got to this point. We transferred us from New Jersey into Lititz Pennseylvania in just 12 hours. We came in accordance with program and they did an outstanding job. Will do business again in the future.

Got this for my parents because they had help moving a 1 bedroom flat. Lighthopuse Vanlines was great! Got thre men, to aid in moving. They transferred a 1 bedroom in the second floor of a construction to the 3rd floor of a second in under 5 hours. These men were effective. They wrapped the furniture and looked after all. I managed to schedule 1 week beforehand and it was simple. Should you require assistance moving, look no more.

The Lighthouse Vanlines Crew did an wonderful job of transferring all of our items within a timely way. They were exceptionally efficient and educated on anything pertinent to moving. My wife asked them a good deal of questions concerning our relocation because she’s a really careful person. They showed her lots of patience and reassured her that it’s normal to be worried about your precious items possibly getting busted! They could execute our whole move inside a couple of hours and made sure everything got delivered in 1 piece!
1. Affordable pricing
2. Good customer support
3. Reliable/Transparent support

Lighthouse Vanline men were so amazing!!! They’re professional, and incredibly prompt. They called us before coming, and so were there right now. They’re effective, in every manner. From reserving the appointment into the day of this move, we could not be more satisfied. Men were very friendly and nimble, and were very respectful with all our furniture and the distance we were going into.

A HUGE thank you to Lighthouse Vanlines!!!!!!

They’re great!!!!

What a fantastic group of hard working men! They could not have been kinder and they took excellent care of our furniture and whatever else! It was all carefully wrapped and they made sure everything was placed in the ideal room/spot etc.. Being in my final month of pregnancy that I could not have asked for a more stress free transfer thanks to all these men. Certainly worth every penny

Good business and support Was phenenal Will definitly be using these again! Abraham and manny were friendly and easy to dela with.

Moving is stressful it’s so finding a great moving company is much more stressful. Happily my sister suggested that these men to me and they did a wonderful job from pickup to delivery.

Locating a great moving business locally isn’t the simplest thing to do. Following a week of exploring each moving firm I could possible he discover which had a five star rating I depended on Lighthouse Vanlines.

Abraham and his team were phenomenal that they blanket padded and wrapped everything right directly before my house before they loaded it into the truck. His helpers were super nice and also help me grab my puppy if he got loose.

Esther and The client support team were quite communicative throughout the entire procedure all of the way through to shipping. I could not have asked for a better support and this is the reason why am giving them all five stars. And would certainly use them later on.

I was quote searching for at least a week until I phoned a moving firm that has been local to my place. I had been known to Lighthouse Vanlines out of a co-worker who had employed them over the past couple of months. From what I discovered about their pricing along with her recommendation, so I took a leap of faith and gave them a go. Yes, I’m quite cautious considering moving is among the very stressful, unpleasant things to consider. All of your precious possessions being transported by strangers to your new residence. Definitely something which worries me. In general, the first phone call for them functioned well. They showed around my home a couple of minutes earlier than anticipated. To my understanding, nothing has been scraped or carelessly managed. They weren’t much for discussion, however, the project got done and obtained done WELL. I’d definitely recommend.

Lighthouse Vanlines did an great job of transferring me along with my family last moment. We called them the day before our movement, since we had a LOT happening. That is no explanation but they have been quite adapting to us anyhow. We called a couple of companies and all of them told us the identical thing in another manner. IT was either”we’re all booked up.” “That is too brief note.” Yeah I know this already. After we predicted Lighthouse Vanlines the mindset of the agent was far more reassuring and they labored together with me rather than alerting me. They showed up a half an hour early and even wrapped a few additional boxes which I just didn’t have the time to do so. Their prices are reasonable in comparison to what I have heard in the region. In general, I’d hire them again because they understood we predicted last moment, but nevertheless managed it professionally anyhow. Thanks!

I do not normally write reviews but I had been so impressed with mild home moving business, I felt that I must share. I had been somewhat worried regarding the support since was such a great bargain but soon enough understood I’d made the best option. They showed up right on time, packed with of my possessions throughly and delivered on time as promised. Everything was so with no scratch. When moving I advise using their services. When I go again I know I shall.

I bought some really unique pieces from a personalized shop in Delaware. The items arrived in excellent condition, all nicely wrapped and cushioned. These guys were fantastic to use and went over and beyond to make sure I was happy. I’d use them a profit at a nanosecond. Im also quite excited to get my purchases at such excellent time!