Burrows Moving & Storage

Formerly used Burrows as soon as the business was handled by Dersu Burrows (2014). Fantastic support at that moment. Most recently, Sep, 2019, had dreadful experience. Under new direction. No fantastic inventory method utilized. Matters lost, never returned. Antique glass lamp color they packaged was returned broken. We found 2 unreturned framed artwork pieces valued in a couple thousand dollars by hunting ourselves within their warehouse. The artwork was unprotected/ unwrapped, sitting on the warehouse floor. They said they would reimburse to the broken glass color, but a test never arrived. They’ve stopped communicating. Don’t use this organization!

Under no circumstances would I recommend this mover. Moved 8/15/18. Unpacking, discovered much breakage. Sent photographs, received a telephone that firm wanted to manage independently. . .never to be heard from again! Many, many messages and calls with no response.
Not even worth 1 star. Stay away.

Booked a last minute go from Rogers playground into Evanston. They accommodated my own movement beautifully. In the woman I talked to on the telephone into the movers evening of,I could not have been more lucky! 1 bit couldn’t fit in my new location in order that they are keeping it for 30 days free!!! Can def employ them again.

I’m absolutely dumbfounded in the fully negligent and unprofessional behaviour of the firm. Ten years ago I hired Burrows to maneuver a baby grand piano in to my kid’s apartment.They did a great job for me that I hired and called them again to go out it. I received a call 2 weeks prior to the transfer from another man and he explained I had been given the incorrect quote. The first quote was $580. The brand new person explained it could be 800. I used ton’t become mad. All I said is I was disappointed to find this info less than two days prior to the movement since it’s much more income than what I had been anticipating. He got mad with me, would not let me even ask anymore questions, accused me of having an upset client and said I need to have somebody else to perform the transfer. I stated that was not a choice for us. My daughter goes out to NY City tomorrow along with the piano needs to be from this flat. He finally said he’d possess the first gal phone me back. Got a call in the gal that gave me the initial quotation and I inquired if they’d at least split the difference with me because it was their error. Now they never showed up to perform the transfer. An hour later they had been supposed to be there I received a text in the gal that lent me saying her team leader named in ill and she had to find something else out to us. I called cargo and they said we had been removed from the program. 5 hours later, I still haven’t received any communication in the business. So, I called the man who told me that I had been given the incorrect quote. When he guessed it was me,” he hung me up! What type of a provider enables this type of behaviour? Really? I’d really like to understand precisely exactly what I didn’t offend them into the stage they’re ready to be so completely impolite and unprofessional. Please spread the word and let everybody you understand to not use this provider. That is indeed very sad.