Verizon Van Lines

The absolute most moving company we have ever worked with. Unprofessional and rob you of cash with concealed fees. They contract out their work (for those of you around the east shore ) to state moving and storage (go read the testimonials on this company, they are based from New Jersey).
My husband is military, and unfortunately we were not able to possess the army move us because of a lost paperwork and time mistakes. We ended up performing a PPM or DITY move. We had been initially quoted $3600. Then they advised us that the contracted firm will charge us an additional $1000 in’other charges’. We had been told our dispatch would arrive in 7-10 days and we sat at a vacant home for much more such as 14-18 times, no excuse as to the reason why. On the afternoon it was to be dropped off we had been advised that we spend $5700. We were not told, never obtained confirmation, and they chose to lie and say that we were actually told. They kept our stuff ransom before the 5700 has been compensated.
We now plan to seek legal actions against the two nurizon along with the contracted business.
If a provider is prepared to screw over support members, then they are eager to screw over anyone. My purpose is to be certain nobody winds up in precisely the exact same situation we had been. Don’t use this organization.

We thought that the support we received was great and above all of the cost was reasonable, the guys worked really hard and took great care of their things ensuring to liquefy them in blankets. The only drawback is that they do not provide free storage.

I enjoy the thought that they were among the only businesses that had asked we explore them online alongside any businesses we had been contemplating. We’d use them again for certain.

When talking with Nichole in Verizon Van Lines, ” I felt so comfortable that my expertise was about to just alright. I have read lots of reviews on the internet before going using Verizon. Makes me wonder when they have established their own reviews because that has been the very first thing Nichole said on the telephone.  I received estimates from bigger moving companies which were many countless more. I thought, I will save yourself money and proceed with what seems to be a good family moving firm.  They were suppose to get there between 2-4pm rather came at 8pm. I had been told that they had problems with the vehicle, that will be nice I know things do occur. The movers came in a Penske truck and also with no inventory list which I gave Nichole on the telephone and needed to confirm. So I needed to cover the inventory to confirm my stuff will fit into the truck. I paid $150 extra to my own glass to get particular packaging. They wrapped the glass in moving blankets, nothing much besides the remainder of the furniture. As soon as I asked the movers concerning particular packaging they advised me that they wrap all glass in moving blankets and that is not something special. I used ton’t get this sum payable to me either after asking it. After the material came I discovered several scratches on the furniture along with my bed and box spring weren’t wrapped. It moved to a storage building at which it’s going to be till June. I will inspect to determine whether there are far more damages afterward. The movers unloaded some furniture which was for a different individual and that I needed to notify them it was not mine and also to place it to the truck.  As soon as I tried to reach out to Verizon Van Lines I recorded my complaints and allow them to know I’d file an official complaint. They saw that as a danger and instead of building a consumer feel better, I do so. I’ve been in the moving service sector for 30 decades and have consistently treated customers with regard, however we won’t operate under the risk of slander and or liable and will use all way to secure our branding and name out of false and erroneous statements such as legal means if needed. So my advice If You’re Searching for a moving company, then invest the Additional cash and go with a well understood one.

I had been scheduled to be picked up on 30 March 2012, I had been called on 22 March from the driver that they were in the city to transfer me. I’ve a list of 5 calls insisting they come first, I sensed under duress because they might have left with out loading me and that I had no where to turn. The truck wasn’t a Verizon/Orion lines but when I phoned the my contact number Nichol stated they had been their people. We could make them load us another monday 26 March however, the strain to tie up the loose ends for our excursion was thick. We were traveling with our cats into Maine and had a few added times to push the 2330 miles and that I stated that when I contracted in December that I would require a 6 day window to push that distance safely. I had been told it’d not be any issue & We had been assured by the motorist that the next monday(2 April 2012) are a fantastic time for them. It wasn’t till after my stuff had been loaded that I had been advised that the last payment would need to be money – my final move in 2004 was charge card. I didn’t understand just how much over weight we’d go and was confident that we would be reached when weighed because we will need to draw cash in Texas on Monday 26 March 2012 because we will need to depart 217 March 2012 during sunrise. The truck has been weighed on Monday(26 March 2012) by two pm. But we were not known for the last cost since Kevin Scott decided to call the HOUSE we simply vacated, the telephone only hours before it had been turned off on Tuesday(27, Mar. 2012) rather than our mobile phones of that they had those amounts as those to call. Scott explained he couldn’t be bothered to try out another number because that one replied; and he utilized really intimidating speech & tone of voice to me personally following the motorist had telephone my husbands mobile 5 occasions ( we’ve got the album ) and left messages which when we were not at Maine by Firday he’d ditch our products! We had been in a panic and forcing a convoy of two vehicles  in Texas to Maine with 22 cats. We could compromise to get there on Sunday late. We were tired and angry to say the least. The driver/Van wasn’t ready for unleading no fasher lights or safetly gear for those conditions and compelled us to use our automobile flashers supporting their truck. Or no unloading! Everybody listened to us, everybody was rude beyond belief and we still have broken boxes,” it’s a fantastic thing that I understand how to package! This is my 6th cross country move and that I have an global transfer to Canada just lately, which waas paid by credit card. I knew we’d discuss weight but we were not known with the last numbe before I needed to beg through email! ( of which I’ve documents ). I’ve got records of all I’ve stated. Avoid this organization. I investigated them and they came out on top so it’s only a pig in a poke now a days for movers. I’ve had wonderful moves before But this  Verizon/Orion remains a nightmare movement.

My contents have been in storage. I asked a shipping date on my new house at the time period they asked to arrange for this support. Verizon provided me having a date. As soon as I phoned Jacinda to affirm they advised me it wouldn’t happen. When I got mad they reacted vindictively and also exaggerated my first reaction. See under a Regional Manager:

“… Perhaps you have not been attempting to assaulted us and use filthy language I’d happen to be Abel to inform you that the company had attempted to specify a path that could have had you sent by March 12, 2012 to attempt to accommodate you. I’ve denied this petition as we Won’t Be intimidated by risks and have advised the broker to deliver according to contract… Kevin Scott Regional Manager”  
I imagine being advised my property wouldn’t be sent to me personally and being mad means I am attacking them. They intentionally delayed shipping. I Don’t Have Any furniture to sleep on, etc.. |—–|-
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If you’re seeking to infrequent a few specialist, seasoned, skilled, dedicated, focused, innovative, rapid, educated and friendly movers afterward Divine Moving & Storage ought to be the perfect option to make. I’ve used them twice in 3 decades. So, I understand how great they are and that I will guarantee that they would work better than every other movers of the town. I really do have the confidance onto them since they have shown me exactly what they had been capable of. Additionally, I found them very reasonable so far as the cost was worried.

When I first called Nicole was really useful and offered me to their wonderful testimonials and client services. I had been going out of VA to CA so that it had been important for me personally to have a respectable business. I went together although they had been more costly than a number of those others.

As another review said they contract their movers out so two quite sketchy European men who hardly spoke english arrived to maneuver me. One was so stinky he abandoned our entire home smelling like BO if he abandoned.

Then they left with our things and said they’d contact me if it got near CA. They did get me a couple of days after… at the MIDDLE OF THE NIGHT. They predicted literally in mid-night to state they had been about two weeks off. I love the call however could have enjoyed it even if it had been in a usual time. Then they did the identical thing the day until they got there and known about 9 pm.

When they came they refused to provide us a reception and could only accept money. Additionally very funny. Eventually I called Verizon and they have a reception for me.

When they had been disassembling all of my furniture I specifically asked if they’d reassemble it on birth that they stated yes they would. They didn’t and when I phoned Verizon that they weren’t useful in any respect. I then could not locate each of the components to my desk or my sofa cushions so that I called Verizon and nobody would phone me back. I left messages for Nicole that had been oncce so fine and now was no where available. I left messages to different individuals at the workplace as well as their managers and still not one returned telephone call.

After they had my money they weren’t prepared to assist whatsoever. I wouldn’t ever use them again. The sole reason I gave both stars rather than one is as nothing has been broken as well as the things which were lost were little components. I simply needed the customer support I had been assured for the greater cost.

Verizon Van lines doesn’t utilize their own trucks or moving team. They sub-contracted a outfit known as”Best cost storage and moving” that did an extremely bad job of packaging and managing our stuff. The shipping company (another one – quad van traces ) did a fantastic job of delivering on time and expert support. But, there was plenty a busted material (filed claims, have not heard back yet!) And proof of mishandling of the furniture (nicks and bumps) which we didn’t file claims for. Overall the experience was POOR.

Initially, the agent (Nicole) who supplied us with a quotation seemed to be enlightening, but things radically turned for the worse afterward. For one, following the stock checklist was finished, my quote was $1,800 for 4,500pounds. After getting several quotes from different businesses, the burden was greater at 5,100pounds. I re-contacted Nicole to boost the burden of my quotation and has been re-estimated $2,048 with 5,500pounds. We THOUGHT that this was providing us a cushion on the pounds, but the weight proven to become 960lbs OVER and costed us $440 MORE than that which we fiscally saved for. The entire reason for performing an inventory checklist is to make certain that the quotation is true, or near thereto. Subsequently, upon coming afternoon, the movers called to inform us that they couldn’t come down our road and would have to purchase a shuttle truck – that could cost us ANOTHER $400!!!!! Had we been educated, we’d have financially intended for all these miscellaneous charges. I include that we’re NEVER educated of those prices!! We ended up leasing a uHaul and hiring uHaul movers for MUCH less than their 400 shuttle charge. We did our study regarding the location and capacity of accessibility to our house, but they didn’t. They neglected to notify us about issues which may be incurred and consequently price us WAY more income!! Don’t use this business!!!!!

We believed the customer service was so great and couldn’t be more happy with all the guys that did our relocation. Gerald and Dean did an Excellent job with all our items and have been extremely courteous and friendly

The support provided was outstanding and the only criticism is that they had a more compact truck to provide since the large rig didn’t fit in our new house but that I cant fault them for this.

Nothing went as communicated. When faced with a issue, they became more defensive and non-apologetic. They’re agents, regardless of what they say, with no control of those sub-contracted brokers.

I had been quoted a cost of $1575.00 and to not exceed the cost but it was $1000.00 more. I’m missing my digital camera and also my carpet shampooer and haven’t heard any further in the business. If only I could do so again. I’m sure this won’t appear online since they simply exhibit the great reviews.

I proceeded with Verizon Van Lines a bit more than a month ago and once I got settled I needed to let everybody know how good this entire moving experience was. I moved online not knowing what to search for and if Verizon Van Lines contacted me about my enquiry I had been educated by allot of helpful advice John gave me. They where excellent from start to end and what has been done all in fantastic moment. They even helped with some extra packaging that my spouse and I could not complete independently. My entire family was amazed with their job and when I where to proceed again I’d surely use them, as well as urge them to anybody. Thank you very much to everybody at Verizon Van Lines.

My movement was a modest one. We transferred out of Charlotte North Carolina to Atlanta Georgia 5,000 pounds. The movers were fine and worked out hard. The one thing I would have changed would be to receive a more immediate delivery as 3 times from NC to GA looked a while but them again I am not a mover. I would use their services again in the long run.

After finishing our relocation Dina our sales man asked if we’d write an overview on the expertise and therefore here it goes. The movement went and can be anticipated; the guys where specialist in their obligation. The over all experience was so fine. The only difficulty was I was told that the drivers could arrive between 9:00 10:00 AM and they didn’t arrive before 11:30 AM, the motorist stated he’d conducted to heavy traffic and was apologetic. My over all inspection would be quite great and I’d utilize Verizon van lines again.