Konami Moving and Storage

Konami is the most unprofessional company I’ve ever dealt with (along with the agents they subcontract with). They’re hired by scammer”agents” who misrepresent their function in the trade. When Konami reveals up, they’ll persuade you to sign up a new contract, contrary to a agreement with the agent. If you do not signal their new contract, then they will sabotage you that you will lose your deposit. In my scenario, they declared that the stock list in my binding contract wasn’t the listing that was shipped to them and then demanded significantly more cash to take my things. Worst of all, they refused to carry my fundamental items, such as my fridge, washing machine along with four flat screen TV’s. The agent promised to get my things delivered by 5/29/20. It’s currently 7/22/20 and Konami still has my whole life’s possessions in certain storage in vegas. The worst, most emotionally draining experience of my entire life.

I wish I found this inspection website before I moved with Konami Moving and Storage. This firm ought to be closed once and for all. Everything in poor reviews here are all actually occurred to me personally : Tricked to contract, lied, billed 2 times compared to initial quotation. However, the worst is that they delivered lost/broken stuffs.

Require everybody’s word for this. This is definitely the most deceptive moving business in the united states. Read these testimonials from damaged land to rude customer support to stolen things. My things still have never been delivered. You will save yourself money paying more with the other corporation.

You find yourself paying 4 or 3 times greater than your initial quote. Ensure that you are able to accurately compute cubic square feet. Driver tried to mention I’d 2600 csf verses actual of less than 1400 csf cost difference of $5500 – nearly double the quotation. Simply take the further insurance – regular is .60 pennies per pound for harm. Don’t expect punctually pickup or delivery – that they had been 10 days late – quite stressful. First delivery was less than half my dispatch – waited four weeks to allow them to”find” the remainder and deliver. Customer service representatives were a few of the very discourteous offensive folks I’ve ever addressed. Communication is non-nonexistent. Do yourself a favor and proceed with an very long time based firm, read all of the fine print and when potential lease a u-Haul and transfer yourself. This company and their affiliates weren’t worth the extra stress.

Don’t use this corporation. 90 percent of my things were ruined and you will find a great deal of hidden fees. Paid 3x the number bid initially.

A couple of the items would not have been that big of a deal, however they began adding up real fast! Our pickup date got pushed back. Numerous miscommunications in their conclusion about time. They do not answer the telephone number(s) they provide for you. They initially told us that”burden was not a problem and to use space” so that we stuffed our coolers and cabinets and safe with things, but were informed upon arrival that all needed to be removed and repacked in boxes, which shifted how much distance we had and our stuff would not fit in their truck anymore. They would not load suitcases or duffel bags with stuff in it. (I suppose I could understand this, but COMMUNICATION IS KEY!!!) My husband needed to eliminate all our things off the truck by himself and they drove off with no additional communication. I’ve tried phoning and emailing within the last few times to no avail. I guess I am saving myself the hassle of working with a business which isn’t reliable, but I am not sure that is well worth the 509 deposit that they billed me!!

When you are packing up your cherished belongings and transferring them cross country, you wish to discover a business that you can trust with your own stuff. They aren’t that corporation. They can quote you a less expensive cost than opponents up front, but I guarantee you that the hassle and the lies and the additional fees they attempt to sneak in there’ll add up faster than you believe!!

After we sat down to compose down our experience to get a police record completely, it was be four pages long. We can not fit all of our excruciating details relating to this critique. But in summary, feel we were not prioritized as clients, but rather they made our relocation program for us. They overcharged us and held our things hostage. They did not understand where our things were, and if they did, they could not tell us if they’d be sent. We could not reach out to anybody in the business once we wanted to. Our cash was stolen from our checking accounts. They failed information that could project a correctly estimated cost. Our most precious possessions were rummaged through and murdered. Our solitude felt invaded and we all felt broken. We had been made to dwell in a vacant flat, sleeping on the ground. We had been made to make buys we did not have to. We’re in debt Due to Konami Moving and Storage. We reliable Konami Storage and Moving for our very first move ever, and they make the most of us.
We composed this letter and published signs in the hopes that this business won’t make the most of any possible future clients. If you appreciate your own time, money, possessions, sense of safety, or general well-being, remain as far away from Konami Moving and Storage as possible can! They should not even have a score! Horrible customer support! Horrible employees! It was a total nightmare where we still have to work through now. They will need to close down entirely!
-Eric H & Sabrina A

These folks are pure EVIL!!!!!! I phoned looking to go for work and they promised me that they had been the key inspector. Said that they didn’t pass it off to a different party that’s a entire lie! They stated they wouldn’t charge for additional and they guaranteed me that a 10 day deadline. The fully lure and changed along with the price doubled! I EVEN leased my own Uhaul once I found out that they might not deliver my things for 30 days. They still double billed me and ruined my stuff that has been transferred throughout their peice of [EDIT] warehouse. They require cash on the dropoff also it’s because they understand your belongings is trashed and overdue and they maintain your things hostage until they get money, which means that you won’t cancel your payment. They were 3 days late picking my stuff up and also called me at 10:15 PM to state that they were dropping off my stuff the nexty afternoon – no 12 – 24 hour notice as promised! In addition they have a raquet of stating they want a shuttle to off load the major truck to fall off for an excess charge. Tiffany that mangaes the telephone centre is an entirely rude and condescending [EDIT]! She deserves to rust! These individuals are horrible people – I’m in customer support and could be fired when I treted customers this way. Please store yorusefl the frustration and utilize 1-800-Pods or Uhaul.

I wish I could offer them a NEGATIVE five stars! Not just it had been almost impossible to get ahold of this shipment or even receive a date to when my items were suppose to get delivered. The customer support folks are so rude and unprofessional too. It took them two months make my things send. Then if it was eventually delivered they had so many of my things lost. They did not take responsibility for shedding a massive box of my clothes. To top it off it had been all my professional work clothes and gowns that they stole. I doubt they dropped it. They did not wish to pay me back to my missing things and stated I gave yo take it like a loss. I literally paid that business $1500 for robbed! DO NOT DO business with this organization!

I’m one of those numerous duped by salesman Chris in Konami movers. He is good at sales but like everybody else that I dropped due to his false statements. They don’t care about you or your situation. They won’t keep claims, they do not give a crap about you, your belongings, your circumstance or some other organizing you’ll attempt to perform together. The men who picked my stuff up were so polite and did a fantastic job. No complaints. However, the office employees were all mostly unprofessional. I’ll say I had one great brief moment with Karen once I really started to cry.

I had been attempting to save money, and so I learned my lesson. These men ARE a broker even though Chris marketed it as a family owned and run company. I understand they’re NOT since the movers that sent to Philly for me’d never spoken to anyone in Konami or perhaps heard of the business.

Additionally, my son needed to rent a uhaul truck and drive an hour to satisfy the 18 wheeler with his or her stuff. They allow us know following the cash w as paid that they couldn’t drive the truck on his road.

Oh,Here Is a positive. I had been coping with a Sean to get a couple of things and once I attempted to phone him back, he at least let me know he was no longer working there.

I will contact the BBB.

Transferring the equal of a 1 bedroom flat in the Bay Area to Seattle. The group showed up over the two day window. They did a great job wrapping and loading the shipment. A couple of telephone conversations suggested about a week for shipping. In the long run it had been about 3 months. No obvious response until the afternoon until it showed up. As close as I could tell the dispatch has been loaded and unloaded over 3 times with numerous movers until it got to Seattle. The day of shipping the next moving firm I’d spoke to called to say they had been providing the following day, but couldn’t deliver with no shuttle. According to their Google maps view they would not rear a 18 wheeler to the culdesac. The man that lent me had the exact same google map and did not say anything. In the long run, they held my dispatch hostage unless I paid another $350 to get a shuttle van. The shipment came fine without any known harm. These men are all just sales people who combine 3rd party movers. So long as this is the anticipation and understanding that you won’t receive a genuine shipping date or some other customer support as soon as you register and pay. You won’t know as it will appear until the day until it shows up. High volume, low margin, they simply don’t care. Buyer be ware.

Konami would have gotten a 5 star rating from me personally, but I had difficulty getting into the dispatch section?‍ ♀️ great thing that the customer support section was always easily available to spot me right through? I have moved several times and had a few terrible experiences, a few with the pick up part of my transfer and one time that the shipping was a nightmare. So I wanted to await my delivery and the transfer was complete before I put my review. Everything came in a timely fashion and in good shape? My family is currently military and I am sure we’ll soon be moving a whole lot, and so the best thing about this is that I won’t need to seek out a company I can trust with our real products because I’ll be utilizing Konami and also speaking them to family members and friends?

My daughter enjoyed this”business” because of her transfer away from Texas to Washington. She chose to stay with us while her husband had been stationed in Korea with the Army so that she would not be lonely when she sent their first baby. As it came time to get her and the baby to return into WA to prepare for her husband’s return from Korea, she telephoned several firms and ended up choosing to proceed with Konami because she had been promised by Donovan her possessions would be sent Oct. 10 provided they could pickup from Oct. 1. She talked to a different rep, Sean, to undergo her record and include a few things she forgot to inform Donovan about originally and was again told her possessions would be sent Oct. 10. I heard the dialogue on speaker. The men showed up Oct. 1 to load the vehicle & wouldn’t take the crib since it was not taken aside. This was a fantastic thing. I needed a week off work and flew into WA with my daughter along with her 5mo old infant to help her unpack and get settled until her husband returned again. My husband took a week off work to push our kid’s car up using all the crib and the television which didn’t get loaded to the truck. We flew in to WA 10/9 but not heard from shipment re a shipping period. We moved into the flat 10/10 and called dispatch. Simply then, Oct. 10, after already paying for flights and also a rental car, were we advised the firm has 21 business days by the first date of requested delivery. Long story made short – we have made several calls into the organization. Nobody goes back. She had been LAUGHED AT BY THE OWNER OF THE COMPANY if she informed him she nobody could call her back and told her why the problem was she had been cussing at him and that no one could have told her she’d get her items about the 10th. She NEVER could have hired them when they’d been upfront in their 21 or 30 day shipping window. She’d have hired somebody else. They tell her they will telephone her with upgrades rather than predict. They stop answering her calls so my husband began calling. He does not receive any return calls either. So today she is sitting at a vacant apartment but for the crib and television, an aviation, and a cushioned seat. No additional possessions. She just took one bag of clothing for her and also the baby. Everything else is somewhere allegedly in Dallas. Her spouse is coming back in Korea in two days to a vacant flat, an upset and frustrated spouse, along with a 5 month infant with only a couple of outfits that is she is rapidly growing from since all her larger clothing are in storage someplace!! And do all these offenders care for any of the?? Surely not. They are terrible terrible individuals. PLEASE do yourself a favor and DO NOT HIRE THEM! There’s simply no way on God’s green world that the 5 star reviews in here are actual. I just gave them 1 star since I needed to give them some thing to have the ability to compose a review. They do not deserve any.

I CALLED THIS COMPANY TO MOVE MY ITEM AND C=GAVE ME A QUOTE WITH A WAS ASSURED ON. I WAS TOLD THAT THERE WAS NO SECOND PARTY. Because of This I SAID AND SIGNED THE CONTRACT TO MOVE the Following Day. A REPRESENTATIVE ONF THE COMPANY CALLED ME AT 8 PM BEGGING THAT THE COMPANY COULD COME MOVE MY ITEMS FOR ME THAT NIGHT. I REFUSED AND WAS ASSURED ME THAT THEY WOULD PACK MY ITEM at No Cost. A TOTALLY DIFFERENT COMPANY OF TWO MEN WHO WERE CHARGING ME AND DIDN’T EVEN HAVE CLUES ABOUT THE CONTRACT that I SIGNED. I C=REFUSED SERVICES BECAUSE I WAS SCARED AND THEY HAVE REFUSED TO M PAY ME BACK. The Business IS A SCAM.

First let me begin off by saying I’m normally quite easy going and have NEVER delivered a poor review on whatever ever but this lousy customer support is BEYOND whatever I’ve ever felt with before. They had been 10 days late picking my stuff up causing me to have an 8days extra lease. I then was advised to over estimate in my pickup along with my equilibrium could be corrected which that did not occur. This has induced me to cover an extra $800. $300 for your lease and $500 in extra fees since I”over estimated” in the recommendation of the client services. That is actually the WORST customer support and that I work at walmart, therefore I know lousy customer support.

Do not use this business!!! You won’t ever see your premises or cash again!!! They need to have their license revoked should they even have one? They lie and misrepresent themselves. Please save yourself the frustration.

Yes, I talked with Lesley in Konami, located in Denver CO in early June. Was not able to commit to a date before our home has been sold. I talked with Lesley a few times during the subsequent 6 months. She promised me that the movers were professional and could unpack and accept the vacant boxes. She offered me a charge of $4900 to get 950 cubic feet. Fourteen days prior to the movers came I’m contacted by a representative of J Soft Movers, we move on the list of things , and surprise, the fee is currently $6000. I’m reassured by Tom, Mark, not certain, that we shall only cover the distance we employed. This was shown to be false, the quotation was for 156 things we packaged 138 and just acquired 131. How can that operate? Some things never arrived, a few showed up moist with water damage and $1300 of the belongings had been busted. I registered a claim, as Crystal explained with Anthem, however, the insurance provider firm no longer covers them, contact CSI. I delivered a comprehensive claim to CSI, following 10 times I phoned and was told that they do not insure Konami – the agent, or J moderate Van Lines. No one in either business would take my calls or respond to my mails.

I hired Konami to run a transfer for me two months ago. I am not certain when Konami was a partnership together – or has been obtained by – JG Transportation LLC DBA J Gentle Movers / / J Gentle Van Lines, however somehow I had been bait-and-switched and flipped around to JG Transportation with no excuse. My whole experience was AWFUL together – borderline criminal – together with undisclosed fees, an assortment of flat-out lies, ruined furniture and totally horrible customer support throughout the procedure. I have recently filed a police report and that I think I tracked down JG Transportation’s insurance business to submit a claim, but that is insufficient. I want to know Konami’s connection with that company, and that I want an explanation concerning how I had been unwittingly sent to them for support. I’ll be adding Konami in any and all lawful activities, unless we could work out things between us. I am awaiting a reply.

My spouse and I started with this business on account of the cost difference and ensure that they gave us that they’re not a broker and therefore are a professional business managing everything with our relocation. First they’ve billed us two distinct”deposits totalling $1,782.38. Their driver who desired to develop a day early and we originally agreed to on Thursday. Friday we discovered a few problems and attempted to contact Thomas. After a number of emails and telephone calls (like his mobile phone) getting no reply we predicted the motorist back on his mobile phone. He began getting lippy with my wife, and so I took the telephone and tried explaining that there’s a contract saying pickup is Sunday and we’ve got a couple things showing up Sunday morning and need all of our things moved. Then he threatens my family that when it isn’t prepared when he shows up then he’ll conquer my loved ones. So I needed to call a couple other Marines I served with to safeguard my home so my kids and wife are secure. Thomas says he’ll examine the recording, however they do not record their”worker” cell phones. Thomas afterwards calls me, a Marine Veteran, a liar once I attempt to speak to him about either having a reduction or getting my cash back and moving elsewhere. He says he’s us on tape verbally agreeing to utilizing them for different dates. He hangs up the telephone since I used a curse word and that he tried telling me it’s illegal to curse on the telephone via FCC (he wants to learn laws until he B.S.’s somebody ). Crystal requires me moments later and attempts to soothe the circumstance, I consent to some Saturday pickup (a week later) bewtween 9-12. 8PM that a Penske truck pulls up in front of the flat (that has rules about instances employees can be current ). Whenever these 3 men get from the truck my parking lot smelled alot like marijuana. They present themselves one guy asks to see my things. So I reveal him and he moves I do not know whether it’s likely to fit. The truck that they leased is 1700 cubic feet I had been contracted for a bit more than 650. They said it’ll take the entire truck for a 1 bedroom flat. Then the motorist who said he had been the only one that will push the truck explained he’d just slept 3 hours in the past 48. While coping together with a fellow Marine revealed up as my wife and children felt dangerous. We try and find a way to inform them that they can proceed and depart when a provider calls saying they sent those men there to move our things. I explained the situation and she even agreed that she could not talk her way from the. She informed me they purchased this contract from Konami and hopes that I could find a refund from this.

Konami Moving & Storage performed over criteria for my latest move. Entirely professional firm which fulfilled all of my expectations and performed over and beyond my own expectations. Really a fantastic encounter where most of my loved ones matters were procured and nothing significant has been missed. Amazing set of movers which are customer service focused and moderately priced.

The first time in ten years with a moving company due to multiple bad experiences with moving businesses. As a military family, we’re no strangers to moving. Been using Uhaul for the previous ten decades. At least with Uhaul, you load and depart if you wish to. You’re together with your things the whole time. Unload and then reunite. Now that we’re older, the idea was daunting and exhausting. So against better judgement and after a great deal of exploring we voiced our concerns to the rep from Konami. She put our fears to rest and we chose to book. We paid a deposit and scheduled our pickup date. A week before the scheduled pickup date we received a call from a different rep who travelled over our stock one final moment. At the time he said we still owed and that the preceding rep didn’t receive all of the deposit?! So after compliments and expressing my frustration with this rep, I paid an extra $1000. The afternoon of the pick up came along with nothing, the next day they called and stated that the prior customer consumed the whole truck Nd they had to find another truck and would not have the ability to come until the following day. The following day came and roughly a half hour prior to the last hour of the three hour pickup time was up… I contacted customer services. Following a lengthy grip, I had been advised that because of traffic that the driver wouldn’t be there till the next day! The rep was rude and educated these were out of their hands. She also informed me that the date of pickup is a quote! She was rude rather than empathetic in any respect. If I’m moving to a different country… I really don’t have enough time to be seated and waiting. Your work is to give me the support of choosing up my stuff. I must be from the place and also be on the street. Folks have jobs to report to?! As a business with 10 decades of expertise as they assert, you mean to tell me that this is actually the first-time someone has ever under estimated their number of things?! Just how are you not ready for this?! How can you not have another truck accessible for a paying client?! Just how are you not ready for it! Additionally, with more than ten decades of expertise, how is visitors a justification?! As a working man… my boss doesn’t accept being more than six hours off from my job and saying visitors as a excuse to be unable to report! I’d get terminated for lack of preparation and accepting responsibility. There is no reason that a half hour prior to the previous hour at your specified time period – you’re still half an hour away from where you’re supposed to be! Then to get a customer support rep allow me to feel as if I am wrong for feeling frustrated?! That is unbelievable! Then you are likely to get here 3 days late and bill me well over what you lent me and then send my things just God knows how much later in your”estimated” period and expect complete payment to your services once I’ve gotten nothing but a stress ridden moving experience! WARNING- don’t USE- do it yourself using a Uhaul or something if you’re able to! At least then you’ll know you’re getting what you pay for!!

They were quite helpful and personable when transferring my items. I managed to speak with the moving team throughout the move and has been given upgrades regularly that instilled confidence in me concerning the place of my items. They ended up coming safely. I’m pleased to recommend this moving business to other people searching for a smooth transition from point A to B. For me, who was out of Denver, Co, to Los Angeles, CA.

I put up my son’s moving from Dallas into Brooklyn, NY. The pickup date has been program at 5/24. With hardly any dialog, while we waited to get them over and over, they eventually came Wednesday 5/29. At the time they promised that the shipping date 6/3 wouldn’t be affected. I already felt that they couldn’t be reliable. However, I never believed till now 6/12, we still know nothing about our possessions. We attempted to get them several times, they’ve just only voice and eternally no phone call again. So I needed to contact them via email to Thomas Brown. He had been direct to aninfo@moveusto.com. I had been told that they have nothing related to my delivery and get that information myself. I attempted customer support, it’s merely a bogus machine. I even contacted the sales man that I assigned the contact with. He hang me up. Till today I still don’t know how long that I need to wait and where are my son belonging. This business lack of integrity and can be most unprofessional company I ever met. I can only beg for my son continues secure.
Try to not be duped by their earnings individual. One they bill in your credit card after 3 times, they act like rogue。
I doubted these 5 star inspection were fake and a person like me was duped by them.
BEWARE! BEWARE! BEWARE! DO NOT USE THIS COMPANY!!!

I’ve sent my stuff nearly 20 months ago, and it’s promised to be transferred in 10 times but they never reacted and when I phone back they hang up, therefore I highly urge you not to utilize this, I personally felt exactly the same occurred with others to, I personally think They’re cheating on people by stealing their things, all those 5 celebrities are imitation, never use that company from error,” |—–|-
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I needed to transfer my parents to mature living and afterwards obtaining what that they wanted from the home, allowing my sisters scavenger hunt for discovers, carrying a couple things on my own and holding a enormous property deal, there was still a great deal of crap left. Major furniture, small things etc.. I awakened all of the clothes and items that I could and carted off it for contribution in the Goodwill. At some stage I had had enough. I just needed the remainder gone, so that I phoned 1-800-Got-Junk. The woman on the phone had been fine, clarified the procedure thoroughly and I chose to give it a go. I reserved a window of 12 noon to 2pm for Monday June 10th. That can be when the joke starts. On the telephone I was told that the items could be shot to charity, the group about the truck said that it was all going into the ditch, and they managed it as such. They ruined some very wonderful furniture that somebody might have employed. For mepersonally, it was crap, but why tell me you donate things if you know full well you are likely to ruin it and then take it directly to the ditch? The next thing that I discovered was that the truck is rather tiny. Smaller than I Anticipated. They were not able to load all of the things I had hauled off. I stuffed the truck, which by the way cost me $700.00. I’d been warned that a complete truck could cost $700, however, that I was not told that the truck had been’nt considerably larger than a Volkswagon. When you have crap to eliminate, lease a 26 ft. directly truck out of U-Haul for $150 and cover a friend $200 to assist you to get a few hours and you’re going to reduce your cost in half an hour. And of course it is possible to shipping your belongings to the Goodwill or Salvation Army. Wan’t more? The men did not pay their boots and tracked oil and dirt out of their work boots throughout the carpeting. I needed to pay $150 to get the carpet cleaned once they have been done. The group boss gave me $50 off to my own troubles. I told him no and registered a complaint. I had been told I would find a call in just fourteen days. I only got off the telephone together. I am told I will find a 125 refund, however, the mindset of the man who phoned me was not so professional so I am not holding my breath. On second consideration, if some thing stinks as bad as it, maybe I need to hold my breath. What a conundrum. In the long run, could I use them again? Surely not. Small truck, without any care or concern to the interior of your house, super pricey and unprofessional customer maintenance on the rear end whenever there’s a issue.

My experience with Konami Moving & Storage was friendly and professional. The movers unified my movement efficiently and economically, leaving nothing to chance. They took complete liability for the security and traveling time of my items, which I really enjoyed. Thank you for your professionalism and attention to detail.

My son hired Konami to move his possessions from Waco, Tx. Into Brooklyn, NY. They loaded his items on May 15, 2019 and we asked a shipping date of May 24 in Brooklyn. Workers of Konami promised my son that the 24th would not be any issue for delivery. He predicted upon the 23rd to find out exactly what time his things will be delivered so we can plan accordingly. No response from the workplace, the motorist, the man who loaded his items, NOBODY. He left messages with everyone and NO ONE returned our calls. Obviously, his items weren’t delivered on May 24 as promised, and we heard NOTHING from anyone until FIVE days after when a person phoned and said delivery could occur Friday, May 31. No shipping on May 31. My son named all day and nobody will return his calls. Eventually that day I called the number listed on the site and attained someone in customer support in vegas. As soon as I explained the circumstance, she advised me the Konami’s Texas surgeries had shut as of April, they had no record of my kid’s name or proceed, which was not even their occupation. WHAT???? After paying over $1000 into KONAMI MOVING and getting my son’s possessions picked up by movers out of KONAMI MOVING and place into a truck which says”KONAMI MOVING” across the side of this, ” I do not understand what is happening, but it seems like there could possibly be a scam happening! Currently, June 2, 2019, my son is currently at Brooklyn STILL awaiting his possessions which were guaranteed on May 24. After speaking with customer service at vegas, I called each number we need for Konami, including the driver, the manager, and the man whom we initially spoke into in Waco, obtained none of these to reply, left messages, and also at 24 hours afterwards, have obtained no call backs.
This is definitely the most unprofessional company I have ever been able to manage, along with their lies have cost us A LOT in the money and time and I don’t love it.

I liked my experience with Konami Moving & Storage since they understood how to keep me happy as a client by keeping high standards and thorough association during the entirety of the movement. Together with those being coordinated and keeping my items as secure as you can, my items came to their destination at San Jose unscathed.

This ought to be the business norm, however I understand every business out there is not ready to forfeit their clients. However, Konami Moving & Storage has been prepared to do anything it took and that is why I’ll be recommending them!

This company is just a bunch of thieves. When we had to proceed, we gave this business a opportunity. We had a $200 deposit together, this is significant later. We had to depart on a particular day, and they informed us they are going to be a couple of times early to pick our stuff up. When those days arrived, they explained to people that their truck had been someplace else and they’ll hit us the following day then when pickup truck did not arrive, they informed us another day it’ll come, and they kept saying that for the remaining days. When it had been the day before proceeding, they still didn’t arrive, they stated they do not understand what the issue is. Therefore, when we informed them they did not deliver our thing, and we need a refund and if we mentioned that, they wrapped up. They right up hang up once we discussed the term”refund” Thank god we moved to U-Pack, they’re a moving firm and assisted us at this moment. After we moved, we predicted Konami and said we need a refund, and they first told us it is going to take some time, they then stated they did send this, and our bank has a problem. We phoned our bank, and they said there wasn’t any issue and we had a issue with our lender. Consequently, they lied to us. Also, sometimes if we telephone, they would not respond, but if we predict unanimously, they’d respond. Consequently, they kept us on hold just so they’d hang up. Then they understood how we predict them and wouldn’t answer our unanimously calls. We needed to call them several times to get an opportunity to find an answer. So, this business is only a scam. They’ll steal your money and wait. Simply use U-Pack as opposed to this business because this firm will take and maintain your cash. They put us under a great deal of anxiety for nothing. I am hoping to everybody who believes of checking this out business to discover another firm because all this provider wishes to do is take your money and continue lying on why they can not return.

First I reserved them for my transfer from Texas to California. I paid my deposit, also place both day window for 28th and the 29th of March. The planner that initially set up my reservation explained that they would call a day earlier to give me a 2 hour time period to which my possessions will get picked up. The 27th came without a telephone, but I was not overly worried considering I still had the another day. So, here is where it got very mad! Around the day like 2PM-3PM around the 28th I began to get anxious because nobody had achieved to me personally concerning the 29th along with the pickup times so that I called and they said that the individual (dispatcher/driver) Travis would phone no more than 5PM to provide me a while. As there’s a time gap between Texas and whom I chose to wait till it was later in my end before phoning back only so that they could tell me that he did an large move and had been filling the last paperwork, but could call me to set up a time to get another day (29th). I waited patiently for this man Travis to phone me all night before I fell asleep and still no word. The following morning on the 29th I phoned them to find out what was happening because I have not heard a word out of them or the motorist. Instead of simply coming out to state that they might not be in a position to help me in my transfer they chose to think of a time involving 4-6PM and off me to the customer support representatives by simply telling me to call them to get upgrades. When it eventually reached 5:35PM (my period ) I predict since the motorist suppose to telephone 30mins before arrival of the pickup place. They inform me that the driver told them that he was running late and the two hour window could be between 5:30-7:30PM and figure what?!! Nobody CAME. . Ever since then; I’ve called them in the 30th-1st they replied after to inform me that they’d need to devote a request for the sake of my deposit, and other instances they’ve either kept me on hold before the telephone call drops or discount my call all together. I needed to cover the leasing office to get additional days before I managed to locate new movers. Not one of the directors have called me back. . Ended up filing a claim via my lender; NEVER will I EVER book or urge anyone to such folks!!!

They begin very pleasant and accommodating to reserve your move. I was told since I had a elevator 20
addittion. 2-5pm window of birth. They showed up here at 9:10pm. They need at $85 for the lift and $1.00 each feet from rear of truck into my doorway -$225.00. I request them to leave.

Totally screwed us over! Transferring my mum’s things out of Colorado to storage device in North Carolina before
Home was prepared for her to go into. To start with of the queen mattress was lost, and they sent the incorrect box springs!! It was only when a couple weeks later after we moved to transfer storage into the home that we understood the side planks into the headboard and footboard was lost too! Which left them the mattress unusable!! Had to go purchase a framework for 50! The insurance refused the claim to the headboard and footboard since we did not know that it was lost when they drifted in the storage!! And
They simply gave us $25 to your damn mattress!! No more explaination from Konomi!!! THEY ARE CRIMINAL!!! WARNING!! STAY AWAY!!

I receive a quote and moved to dual. A great deal of things broken an extremely lousy customer support. I called to inform them about all of the things and they did not reply me. I previously moved out of other nation as well as my possessions were perfect incredible that for this shifting everything was really poor. Nobody is accountable or react to my worries.

I hired Konami Storage and Moving to maneuver 12 boxes along with a little nightstand into Swampscott MA. The rep Cheryl was very fine on the telephone. She answered all of my questions, gave me 20% off when I reserved this day. Well that should have been a red flag. After I gave the $100 deposit she quit answering my mails. I put up the movement for June 19th because I was flying out on June 26th. I had been advised that the truck could be there between 9 am and 11 am. So I needed to take the day from work. The truck company doesn’t appear in the scheduled time. So I called the customer support representative and talked to Jessica. She informs me she does not understand what is happening and that she is going to have the truck driver phone me. This was at noon. I receive a call at 5 pm from the driver telling me that there is not any space in his truck to get my things that he will have to come another day (21st) involving 9-11am. That means I want to take off another day of work. The truck appear at 3pm and its own funding truck out of a different corporation. I had been told when I reserve that they had their own trucks and warehouse. WRONG! . They load up my things and that I paid them a second $500. They tell me that I owe an additional $500 at shipping. That is ok with me. I inform them that I want my things at Swampscott from June 30th. They inform me no difficulty have my very first day of shipping be June 24th. On June 24th I called customer support to find out whether they’ve got an ETD because I told them I had my stuff from June 30th. The woman on the phone said she doesn’t cope with Texas and Jessica or Ashley will have to phone me back. Mind you ever time you call you get placed directly on hold for 30 mins at a time and occasionally they hang up on you and you need to wait to sit on hold for another 30 mins. No telephone call back. I called regular with nobody telling me anything on when my things would be sent. Eventually I managed to speak to Ashley ( WORST CUSTOMER SERVICE MANAGER EVER) informs me that they have 30 business days to send my things. WTH nobody explained that. When I’ve understood I would haven’t hired them. That would imply they’d before Aug 3rd to delivered. I phoned them every other day requesting upgrades and all I got were lies out of insufficient drivers, trucks breaking down, they will need to fly in fresh drivers, my things have to be loaded onto a truck double. Whenever I call the reps were rude and they will need to phone you back. Well Aug 3rd rolls around which implies that they broke contract. I phoned and talked to Ashley and she says they all could do is take $25 off every day of this sum that I still owe before delivery. I’m super pissed now because they’d my things for two months and all they do is lie to you. Eventually I get to talk to the shipment supervisor John Romero. He informs me he’s waiting to get a new driver to fly in. This was on Aug 10th and the truck could be departing the 11th or 12th. On Monday the 13th I phone and receive Jessica. She informs me she does not have any response for me and transports me to john’s telephone which he Nevers replies. After telephone Jessica back telling her that I want to talk to John right now and that I’ll call the cops,” John answers his telephone He tells me that my things didn’t leave and its own sitting at a broken down truck. I dropped it. He tells me its departing now the truck is broken down. I inform him that the warmth of Texas will destroy the stuff from the boxes. This really is he lies again. He informs me that my stuff is nice, its sitting at an AC warehouse. He wants to locate a brand new moving company to move me because they cant. He said to give him into another day to discover if that firm has the space. On the 14th I call CS and my telephone goes directly to voicemail for two hours. I wished to determine if they had been obstructing my calls so that I call out of my home phone and sure enough Kalya answers the telephone. I requested to talk to John, Jessica or even Ashely. She transfers my phone to John that he does not answer so I must call back. Kayla then informs me that Jessica does not work there anymore and Ashely wouldn’t be back until the 17th. So nobody can assist me. So I text the amount that John phoned me on telling him I’ve had enough and I wish to understand if they were ever going to send my things or do I want to fly down there and get it myself. He informs me that Ashely will send me the exact speech. So on Friday the 17th ( 15 days ago broken contract) I phoned Ashley she provides me the speech to their warehouse at Waco. I looked up the address she gave me was Aaron’s Self Storage. They do not have a warehouse. That means that the stuff is in somebody else storage device. I named the storage location to find out whether they have my things. I was not about to invest a lot of cash to fly there if it was not there. I leave a message for a person to phone me back. I even made a police record. Carla ( very sweet woman ) requires me back from Aarons and advised me that John Romero has 14 units there and she cant tell me whether my stuff is there or not. I texted John back on Monday the 20th ( 18 days ago broken contact) requesting him when another firm can proceed. He texted back I will need to pick my stuff up. I was shocked. I hired them to transfer me and today I must go pick my stuff up????? I said alright I need my belonging so how can I go about doing this. He explained that Ashley will send me an email on how to perform it. 3 days after no email. Mind you its currently Aug 23rd 21 days ago broken contact and they’d my stuff to get a total of 65 days. I blow off johns telephone with text stating I want that email today that I already called the cops. He finally text back saying that he will email me the info. He’s taking good care of is ill mother. I inform him I also need my $600 repay to me because they didn’t move me. I receive the email from John. He gives me the speech again and again that we must prepare a time and day to pickup. The $600 refund has been refused. I email him back informing him that I booked my trip for sat the 25th and that he wants to meet me there. I asked him why did he ever refused that the 600 and I wish to understand a pick up time. He text me back that the 600 was denied as they did half of the movement. WTH they transferred it an hour and half an hour. It did not even render Texas!!!! He explained I will need to contact Ashely to dispute it. He states that he can fulfill me between 11am and 1pm. Really I want to wait in the location for him. I told him I’m there. So I reserve the flight $1300, leasing car $350, Hotel $300 and gas and food. I show up in the storage location and waited till noon. The child who picked up things shows up. He informs me that he no longer works for the business because the business is going bankrupt. He opens all of the storage components and my stuff isn’t there. All I see if a different people stuff thrown out there. I begin blowing up johns telephone and he isn’t calling me backagain. I called customer support and a few rude girl says that she cant help me. I eventually call the cops. I text john back informing him that the cops are on the road. He suddenly calls back. He informs me that there’s another storage location my things could be in. He wants someone to head around and cut the lock. He’ll call me back if it is. An hour after he text me that my material is there and gave me the speech. I drive over to the speech and its own in the ghetto. I fulfilled with the driveway who opens the device. Its roughly 100 degrees indoors. Not within an ac warehouse just like I had been told and my boxes were smashed. So I begin pulling the boxes out recognizing I do not have space for everything. I will need to leave things behind. So not just I want to pick up my things and send it again I have to leave a few of my goes there. So I sat there going through my things yelling. NEVER BOOK A MOVE THROUGH THIS COMPANY!!!! . You are just going to get lied to and also be out your possessions and cash. Oh and they keep changing their titles due to all of the terrible reviews, They’re beneath Executive Moving and storage. Have a look at these reviews. In totaled I spent $4500 to maneuver 9 boxes. I’ll see them in court!

Konami is your WORST moving firm EVER. Beware, dont use them. We proceeded out of Round Rock Texas into Swampscott Mass.. We had been provided a pickup date June 5th they didnt arrive till June 15th. The truck that they employed I had never heard of but the driver was fine so that they put my things to the truck. I had been given the birth date since June 19th My substance has been NEVER delivered. The Business is owned by Jon Espina and Angelo Perez By Las Vegas Nevada. You will find 100 calls and /or texts seeking to receive my chicks stuff. We had been given incorrect numbers, different folks, answering machines and nobody would tell me where my stuff was. A truck broke down, yet another firm has it, on AND on. Eventually after 51 times Jon Espina said that he wasnt going to send at all and our stuff was in WACO Texas at a storage device. We called the device and it was confirmed that they didn’t have 15 units there but under the title EXECUTIVE Storage and Moving (I suggest reading these testimonials ) We arranged to meet somebody in the storage device on Saturday 25th of August and have been told someone would be there between 11 and 1. We flew in and moved into the Storage nobody revealed. Ultimately the DRIVER showed up and they started every unit we were HORRIFIED! Every unit was a wreck broken boxes filthy things just thrown in. But ours wasn’t there. We the known as Waco PD plus they eventually talked to Jon and he said there was still another Storage in Waco. We were given instructions and the cut off the lock and there our things has been a few broken items boxes smashed dirt as all get out. We packed up what we can and Fed X’ed our stuff just another $600. The kicker? When asked for a refund they said no because they did HALF the transfer. Round Rock into Waco 1 hour!!!! Obviously we will pursue additional actions, again DON’T EVER USE THIS COMPANY!! And should you use a mover research and read the testimonials!!

I’ve moved across nation 8 times and after abroad. I’ve had good success before this moment. Konami is your WORST moving firm EVER. Beware, dont use them. We transferred from Houston, Texas to Astoria, Oregon. They picked up on March 25th and requested for an April 1st delivery. They said not more than two months ago our petition day however, the fine print says they have 30 BUSINESS DAYS. That place delivery no later then May 11th. It is now June two and we’re only getting our possessions. Konami just provides you $25 per BUSINESS DAY beyond the guaranteed day in order that they simply took $350 off cost. My initial quote was approximately $3600 but that changed to over $6000 once truck was l loaded. What should you do at this stage? They also tried to bill me an extra $600 at shipping for a very long haul because they needed to park in the end of the driveway. I said”no way” so that they compromised and put all in my own garage, today I must transfer up it stairs because our lease is a split level. My husband can’t help because he almost died because of not needing furniture for more than two months. We had been made to sit and sleep constantly on the ground, he developed a life threatening illness and internal bleeding which put him to hemorrhagic shock. Following an emergency move to a level 1 trauma facility a d almost two week hospitalization, I managed to bring him home but because we had no furniture and that he had been recovering from surgery and also a huge transfusion of blood, I needed to purchase a new mattress and seat to him. All this has financially crippled us and what exactly does Konami state , they dont care. Additionally, expect to be placed on hold for lengthy amounts of time when you phone call, they never return telephone calls, won’t keep you upgraded, will let you know to expect a shipping but maybe not telephone when something gets liens to postpone it, produce plenty of excuses, don’t have any strategy b when things go wrong with strategy a. Etc.. Etc.. Oh yes, they’re impolite, condensending and have zero customer service skills. Don’t have any idea if my stuff is even in 1 piece but would not be shocked if it is all ruined. I’m sure attempting to receive any reimbursement is a lost cause. BEWARE DO NOT EVER EVEN CONSIDER USING KONAMI MOVING AND STORAGE. Incidentally, they’re famous for changing their organization name because of numerous complaints. The headquarters is outside of Denver, CO however, the customer support is currently in Las Vegas. Please investigate any business thoroughly before expecting them or risk getting your lifetime DESTROYED such as KONAMI MOVING AND STORAGE didn’t us

Moved from southern California into Oregon. . .told 7-10 times and day movers arrived to package was advised legally 30 times as they where packaging to place in truck. . .we waited 30 times and things was broke as it eventually arrived…I would not let them transfer our dog home after this. . .Beware the really man that pulled in our culde sac using a eighteen wheeler filled with people’s precious items piled. . .got from truck and asked my husband for cash immediately!!! NEVER EVER AGAIN. . .we can’t replace the things which are broke!!!!! Lousy Customer Service!