Texas Van Lines

Texas Van Lines sounded great on the web and in phone conversations, however, the way they handled our movement out of San Antonio, TX, to Jacksonville, FL, was a nightmare.
Despite a binding quote of 2260, the last price was $3320.25.

Even though the content of these boxes we packed were undamaged, everything they packaged came damaged, many boxes were dropped and among those delivery/unloading employees threatened us! “Listen to me! Discover what I am saying. Do not whine!! You hear me? Yes? You hear me?!” , while waving his finger into my husband’s face. Our possessions were unloaded in Florida from a U-Haul attached to some pickup truck — jammed, smashed and crumpled — even though they left Texas at a large moving van.

The business reacted to our complaint/report and our promise for $3,507 value of damages by requesting us to file a number of accounts, submit photos, etc…. then, after a long time, provided us a $64 settlement! Beware.

Oh, they also left us somebody else’s big floor carpet and refused to carry it back. It is still waiting (four weeks later) — too thick for us to proceed.

This provider means despair for virtually any customer. I’m filing complaints with different government offices.